An unknow error occurred (1602)

my iphone can't restored, an unknow error occurred (1602) can you help ? thank you

Have you researched (i.e. Google) to see what iPhone error code 1602 means?  Perhaps you'll get an idea of how to fix it.

Similar Messages

  • The Attempt to burn a disc failed. An unknow error occurred (4000)

    Itunes will start to burn and then stop and state that
    "the Attempt to burn a disc failed. An unknow error occurred (4000)"
    while burning a data Dvd back up
    Here is the Run CD Diag
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    MSI MS-6712
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Cdr4_xp (7.5.0.50),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.5.0.50),
    Video Driver: NVIDIA GeForce4 MX 440\GeForce4 MX 440
    IDE\DiskWDCWD800JB-00ETA0_____________________77.07W77, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomJLMSXJ-HD166S__________________________DS1A___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomLITE-ONDVDRW_SOHW-1633S________________BS0K___, Bus Type ATA, Bus Address [1,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: JLMS XJ-HD166S, Rev DS1A
    Drive is empty.
    E: LITE-ON DVDRW SOHW-1633S, Rev BS0K
    Audio CD in drive.
    Found 14 songs on CD, playing time 56:45 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 06:28:04
    Track 3, start time 09:32:06
    Track 4, start time 13:04:38
    Track 5, start time 16:57:06
    Track 6, start time 20:43:48
    Track 7, start time 23:48:03
    Track 8, start time 29:28:09
    Track 9, start time 34:28:49
    Track 10, start time 37:45:69
    Track 11, start time 41:23:33
    Track 12, start time 44:45:19
    Track 13, start time 47:53:52
    Track 14, start time 51:19:58
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 16 24 32 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8 16 24 32 40 48.
    The drive DVDRW speeds are: 8 16 24 32 40 48.
    The last failed data CD or DVD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on DVD+R media at speed 16X.
    please help
    Clone   Windows XP  

    try this...
    This is how I managed to fix the problem...and I hope this helps others in the similar situation.
    I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
    I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
    I hope this will help others who are having problems to burn stuff on iTunes.

  • HT201413 HELP!  I was updating my iphone 4S to the new IOS6 via itunes when in the in the middle of the process of actually updating the iphone OS, it suddenly returned an error - "The iPhone could not be updated.  An unknown error occurred (1602)"  PLEAS

    PLEASE HELP!!!
    I am using an HP DV9 laptop running Windows 7 Home Premium and the latest iTunes software.
    I regularly synch my iphone 4S with my laptop & Outlook.
    I recently got the message that an IOS6 upgrade is available & so I scheduled to apply the update.
    Everything was running normally when, after the download of the update, backup of my iphone, & applying the update began when
    suddenly, iTunes returned with an ERROR MESSAGE as follows:
    The iPhone "Ramon's iPhone" could not be updated.  An unknown error occurred (1602)
    Now, my iphone is stuck with the iTunes icon and the USB image with an arrow pointing to the iTunes
    icon.
    WHAT DO I DO NOW?????!!!!!
    Help PLEASE!!!!

    I actually tried the steps below due to the error -5000 I had encountered during the previous tries updating my IOS to 5.1.1
    "Perform a normal sync and check your iTunes to make sure everything was synced in the right places like the tabs at the top of your "summary" when you plug in your iPhone to iTunes.  If everything is there and all the right boxes are checked for the stuff you want to save, then put your phone into recovery mode by keeping it plugged into your computer with iTunes still up and running. Next you want hold down the power button AND the home key button (the big button on the bottom part of your screen) AT THE SAME TIME. Your phone will go thru 4 different screens before you
    Can let them go.  U will see your normal power off slider screen, then a black screen, then a black screen with an apple logo, then finally a screen with the iTunes logo and a picture of a sync cable below it. Once you see this screen LET BOTH BUTTONS GO but not before you see this screen.  Your computer will tell you that it has detected an iPhone in recovery mode, say ok.  Then hit the restore button on your iTunes summary screen, it should then ask you if you want to restore from a backup and update, say yes.... And at the end of its restoring and uploading you should have iOS 5!!"
    Then it proceeded to a reactivation process... =(

  • HT201210 I am trying to restore my ipod 4th 5.1.1, but when I try itune " the ipod couldnt be restored, an unknow error occured (3194). what should i do??

    I am Trying to restore my ipod 4th gen 5.1.1 but when i try to restore it in itunes "The ipod couldnt be restored, an unknow error occured (3194). what should i do?

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT201210 iphone could not restore. an unknow error occurred(2005) in the procces of updating my iphone 3g

    i was trying to update my iphone 3g and it display iphone could not restore. an unknow error occurred(2005) in the procces of updating the ios. please i need your help to restore back my iphone 3g. please what can i do to restore it back?

    Try to restore the device in DFU mode: http://theiphonewiki.com/wiki/DFU_Mode

  • I sync the IPhone on windows 8 as always, suddenly ITunes message !Tunes could not connect to this IPhone . An unknow error occurred (OxE8000084).

    I sync the IPhone on windows 8 as always, suddenly ITunes message
    !Tunes could not connect to this IPhone . An unknow error occurred (OxE8000084).

    Read here:
    http://support.apple.com/kb/TS3221

  • The ipod "ipod" could not be restored. An unknown error occurred (1602)

    After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:
    The ipod "ipod" could not be restored. An unknown error occurred (1602)
    Any help would be greatly appreciate. Thanks very much for your time.

    Error 1600, 1601, 1602: Try the following steps to resolve this error:
    Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
    Follow the steps listed for Error 1604.
    This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
    Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for error 1604.
    When prompted, click OK.
    Close and reopen iTunes while iPhone remains connected.
    iPhone should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Above from:
    http://support.apple.com/kb/TS3694#error1601

  • HT201210 i get this messages when restoring my ipad an unknown error occurred (1602)

    i get this messages when restoring my ipad an unknown error occurred (1602)

    ok---I stopped the sync process of photos and now everything else syncs but still cannot eject my ipod.  Will try other tips on this website.  Thank you

  • TS1814 Does anyone know how to sort out an a problem i have with updating my iPhone "an unknown error occurred (1602) can anyone help?

    I have an error message on my laptop which says " Unknown error occured (1602)" anyone know how to get past this?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Could not Purchase Items in Your Cart. ( 11111)  An unknow error occurred.

    I can not figure out the resoultion to the error I receive when I try t purcahse from the ITUNES STORE. The ERROR Reads.
    " Could not Purchase Items in Your Cart. ( 11111) An unknow error occurred.
    There was an unknow error in the Store. Please try later. "
    Please Help !

    Try turning off your shopping cart and then turning it back on.
    Edit > Preferneces > Store
    Switch to "Buy and Download Using 1-click" and click OK
    Go back to the Preferences and switch back
    Try to purchase and download your music now.
    CG

  • ITunes 7 fails to start - unknow error occurred -50 - how to fix it?

    I have recenly upgraded iTunes on MacMini (PowerPC). Every time I try to start, it asks me to agree on terms and than shows the error "The iTunes application could not be opened. An unknow error occurred (-50)." I have reinstalled the app 2 times already. I have verified permissions via Disk Utility. It only works well with other user (also admin). Any ideas? I have seem some similar posts here but no solution. Please help. Thanks in advance.
    MacMini (powerPC)   Windows XP Pro  

    I'm having the same problem. It seems to happen as iTunes is trying to parse my music files after it starts. Gapless playback was someone's thought, but I turned that off.
    That was when I could still catch it before the crash. NOw it starts up and crashes instantly.
    This started happening when I had to upgrade to 7.0.2 from 6.?.? because I bought a shuffle.

  • TS3694 an unknow error occurred (306).

    i have update my I phone 3s software update but error message " I tunes could not connect to the I tunes store. an unknow error occurred (306).
    My phone not work and display icon itunes.
    Pl assist

    See if this helps:
    error code 306 when trying to connect to apple store

  • My iPad 2 will not restore using iTunes. It keeps telling me - the iPad "iPad" could not be restored. An unknow error occurred (4) - I have tried every suggestion I could find so far. Any ideas as to what I can do?

    My iPad 2 will not restore using iTunes. It just quit a week or two ago and showed that I had to connect to iTunes.
    When I do the "restore and update" it does not complete the "verifying iPad restore with Apple" and then shows the following message:
    The iPad "iPad" could not be restored. An unknown error occurred (40).
    I have tried it a number of times. Also turned of anti-virus and firewall. Tried on different computers. All resulted in the same message. The iPad is only 2 1/2 years old, so I hope it can be fixed.
    Does anyone have a solution?
    KandAfromMO

    Found this thread by searching the forum. I hope it helps.
    https://discussions.apple.com/thread/5471311

  • New ipad 2, unknow error occured when trying to sign into app store

    I just bought this bad boy. I have an apple ID and when I try to download an app it says uknown error occurred.  Also if I try to sign into the appstore through settings it says cannot access itunes i think.  It does have internet connection.

    Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
    (123888)

  • Getting error message when attempting to access iTunes store. UNknow error occurred (0x800903318). make sure your netwrok connection is active.

    In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG

    Hello there,
    Thanks for using Apple Support Communities.
    Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
    Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
    Cheers,
    Alex H.

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