An unknow error occurred (-69)

If you have had this problem before - please let me know.
Thanks bunches!

Click here and follow the instructions.
(30820)

Similar Messages

  • The Attempt to burn a disc failed. An unknow error occurred (4000)

    Itunes will start to burn and then stop and state that
    "the Attempt to burn a disc failed. An unknow error occurred (4000)"
    while burning a data Dvd back up
    Here is the Run CD Diag
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    MSI MS-6712
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Cdr4_xp (7.5.0.50),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.5.0.50),
    Video Driver: NVIDIA GeForce4 MX 440\GeForce4 MX 440
    IDE\DiskWDCWD800JB-00ETA0_____________________77.07W77, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomJLMSXJ-HD166S__________________________DS1A___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomLITE-ONDVDRW_SOHW-1633S________________BS0K___, Bus Type ATA, Bus Address [1,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: JLMS XJ-HD166S, Rev DS1A
    Drive is empty.
    E: LITE-ON DVDRW SOHW-1633S, Rev BS0K
    Audio CD in drive.
    Found 14 songs on CD, playing time 56:45 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 06:28:04
    Track 3, start time 09:32:06
    Track 4, start time 13:04:38
    Track 5, start time 16:57:06
    Track 6, start time 20:43:48
    Track 7, start time 23:48:03
    Track 8, start time 29:28:09
    Track 9, start time 34:28:49
    Track 10, start time 37:45:69
    Track 11, start time 41:23:33
    Track 12, start time 44:45:19
    Track 13, start time 47:53:52
    Track 14, start time 51:19:58
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 16 24 32 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8 16 24 32 40 48.
    The drive DVDRW speeds are: 8 16 24 32 40 48.
    The last failed data CD or DVD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on DVD+R media at speed 16X.
    please help
    Clone   Windows XP  

    try this...
    This is how I managed to fix the problem...and I hope this helps others in the similar situation.
    I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
    I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
    I hope this will help others who are having problems to burn stuff on iTunes.

  • HT201210 I am trying to restore my ipod 4th 5.1.1, but when I try itune " the ipod couldnt be restored, an unknow error occured (3194). what should i do??

    I am Trying to restore my ipod 4th gen 5.1.1 but when i try to restore it in itunes "The ipod couldnt be restored, an unknow error occured (3194). what should i do?

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT201210 iphone could not restore. an unknow error occurred(2005) in the procces of updating my iphone 3g

    i was trying to update my iphone 3g and it display iphone could not restore. an unknow error occurred(2005) in the procces of updating the ios. please i need your help to restore back my iphone 3g. please what can i do to restore it back?

    Try to restore the device in DFU mode: http://theiphonewiki.com/wiki/DFU_Mode

  • I sync the IPhone on windows 8 as always, suddenly ITunes message !Tunes could not connect to this IPhone . An unknow error occurred (OxE8000084).

    I sync the IPhone on windows 8 as always, suddenly ITunes message
    !Tunes could not connect to this IPhone . An unknow error occurred (OxE8000084).

    Read here:
    http://support.apple.com/kb/TS3221

  • An unknow error occurred (1602)

    my iphone can't restored, an unknow error occurred (1602) can you help ? thank you

    Have you researched (i.e. Google) to see what iPhone error code 1602 means?  Perhaps you'll get an idea of how to fix it.

  • Could not Purchase Items in Your Cart. ( 11111)  An unknow error occurred.

    I can not figure out the resoultion to the error I receive when I try t purcahse from the ITUNES STORE. The ERROR Reads.
    " Could not Purchase Items in Your Cart. ( 11111) An unknow error occurred.
    There was an unknow error in the Store. Please try later. "
    Please Help !

    Try turning off your shopping cart and then turning it back on.
    Edit > Preferneces > Store
    Switch to "Buy and Download Using 1-click" and click OK
    Go back to the Preferences and switch back
    Try to purchase and download your music now.
    CG

  • ITunes 7 fails to start - unknow error occurred -50 - how to fix it?

    I have recenly upgraded iTunes on MacMini (PowerPC). Every time I try to start, it asks me to agree on terms and than shows the error "The iTunes application could not be opened. An unknow error occurred (-50)." I have reinstalled the app 2 times already. I have verified permissions via Disk Utility. It only works well with other user (also admin). Any ideas? I have seem some similar posts here but no solution. Please help. Thanks in advance.
    MacMini (powerPC)   Windows XP Pro  

    I'm having the same problem. It seems to happen as iTunes is trying to parse my music files after it starts. Gapless playback was someone's thought, but I turned that off.
    That was when I could still catch it before the crash. NOw it starts up and crashes instantly.
    This started happening when I had to upgrade to 7.0.2 from 6.?.? because I bought a shuffle.

  • TS3694 an unknow error occurred (306).

    i have update my I phone 3s software update but error message " I tunes could not connect to the I tunes store. an unknow error occurred (306).
    My phone not work and display icon itunes.
    Pl assist

    See if this helps:
    error code 306 when trying to connect to apple store

  • My iPad 2 will not restore using iTunes. It keeps telling me - the iPad "iPad" could not be restored. An unknow error occurred (4) - I have tried every suggestion I could find so far. Any ideas as to what I can do?

    My iPad 2 will not restore using iTunes. It just quit a week or two ago and showed that I had to connect to iTunes.
    When I do the "restore and update" it does not complete the "verifying iPad restore with Apple" and then shows the following message:
    The iPad "iPad" could not be restored. An unknown error occurred (40).
    I have tried it a number of times. Also turned of anti-virus and firewall. Tried on different computers. All resulted in the same message. The iPad is only 2 1/2 years old, so I hope it can be fixed.
    Does anyone have a solution?
    KandAfromMO

    Found this thread by searching the forum. I hope it helps.
    https://discussions.apple.com/thread/5471311

  • New ipad 2, unknow error occured when trying to sign into app store

    I just bought this bad boy. I have an apple ID and when I try to download an app it says uknown error occurred.  Also if I try to sign into the appstore through settings it says cannot access itunes i think.  It does have internet connection.

    Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
    (123888)

  • Getting error message when attempting to access iTunes store. UNknow error occurred (0x800903318). make sure your netwrok connection is active.

    In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG

    Hello there,
    Thanks for using Apple Support Communities.
    Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
    Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
    Cheers,
    Alex H.

  • "An unknow error occurred (-50)" when downloading.

    iTunes 10.7.0.21 on Windows 7 Service Pack 1.
    Recently purchased my first .mp3 from the Store. Received a receipt so payment should be ok.
    Still, every time I "Check for Available Downloads..." from the Store menu, I get this error message stating "There was a problem downloading... An unknown error occurred (-50).
    My Internet connection is fine; Google, www.apple.com/itunes/ are accessible.
    Windows Firewall is not blocking connections; I have the same problem with the firewall turned off.
    No other firewall software is installed.

    Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Unknown error occured (2002),unknow error occurred (2003) please help!

    my iphone can not live, I plug into itunes, itunes can not squeeze my mendeteksinya.kemudian sleep + home button for 12 seconds and then I remove the sleep button and keep holding the home button. iphone finally detected. itunes iphone then showed the recovery mode. itunes was ordered to restore and update the iphone. after a successful download, itunes restore iphone too. but when the restore process, a message appears unknown error occurred (2002). I tried many times, but still just like that. if there was anything like my experience? Please help.

    Are you using a valid Apple charger that came with the iPad?
    Attempting to use a computer USB port, an incompatible charger, or attempting to charge via a wall socket that only receives power from a wall switch — can all lead to a low, or depleted battery condition. Has this iPad been wet, or dropped?
    Verify all of the above, and correct. If the iPad still cannot hold a charge, consider taking to an Apple Store, or authorized service provider to evaluate it.

  • HT1420 When I try to connect to itunes match, I get an error message that says "We could not complete your iTune Store request.  An unknow error occurred (4001).  How do I resolve this issue?

    When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request.  An unknown error occurred (4001).  How do I resolve this issue?

    I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run.  Please advise how to fix this:

  • Trying to restore/update 3rd gen ipod touch - keep getting error message - THe ipod touch could not be restored. An unknow error occurred (-1). Please help.

    Please Help..
    Trying to restore / update ipod 3rd generation - keep getting error message - The ipod touch could not be restores. An unknown error occurred (-1).

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

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