An unknown error occured (13014) and I can't open iTunes. How do I fix this?

I was buying a song on Itunes and it had an error downloading. I quit Itunes and tried to restart it only to be greeted by this error.

Hi rachel.oberman98,
Is it possible that the dock icon is from an older version of iTunes? The these steps from this article -
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/HT2311
Double-click your hard disk.
Double-click the Applications folder.
Double-click the iTunes icon.
Thanks for using Apple Support Communities.
Best,
Brett L

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