An unknown error occurred (1602)

im having trouble when i try to sync movies to my iphone, everything else syncs good my contacts, music, photos, but the movies copies about one 10th the way and i get and error "the iphone [my iphone name] cannot be synced. the required disc cannot be found." then i also tried to restore my iphone and that failed with an unknown error 1902 please help me figure this one out, thanks.

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1601

Similar Messages

HT201413 HELP! I was updating my iphone 4S to the new IOS6 via itunes when in the in the middle of the process of actually updating the iphone OS, it suddenly returned an error - "The iPhone could not be updated. An unknown error occurred (1602)" PLEAS

PLEASE HELP!!!
I am using an HP DV9 laptop running Windows 7 Home Premium and the latest iTunes software.
I regularly synch my iphone 4S with my laptop & Outlook.
I recently got the message that an IOS6 upgrade is available & so I scheduled to apply the update.
Everything was running normally when, after the download of the update, backup of my iphone, & applying the update began when
suddenly, iTunes returned with an ERROR MESSAGE as follows:
The iPhone "Ramon's iPhone" could not be updated. An unknown error occurred (1602)
Now, my iphone is stuck with the iTunes icon and the USB image with an arrow pointing to the iTunes
icon.
WHAT DO I DO NOW?????!!!!!
Help PLEASE!!!!

I actually tried the steps below due to the error -5000 I had encountered during the previous tries updating my IOS to 5.1.1
"Perform a normal sync and check your iTunes to make sure everything was synced in the right places like the tabs at the top of your "summary" when you plug in your iPhone to iTunes. If everything is there and all the right boxes are checked for the stuff you want to save, then put your phone into recovery mode by keeping it plugged into your computer with iTunes still up and running. Next you want hold down the power button AND the home key button (the big button on the bottom part of your screen) AT THE SAME TIME. Your phone will go thru 4 different screens before you
Can let them go. U will see your normal power off slider screen, then a black screen, then a black screen with an apple logo, then finally a screen with the iTunes logo and a picture of a sync cable below it. Once you see this screen LET BOTH BUTTONS GO but not before you see this screen. Your computer will tell you that it has detected an iPhone in recovery mode, say ok. Then hit the restore button on your iTunes summary screen, it should then ask you if you want to restore from a backup and update, say yes.... And at the end of its restoring and uploading you should have iOS 5!!"
Then it proceeded to a reactivation process... =(

The ipod "ipod" could not be restored. An unknown error occurred (1602)

After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:
The ipod "ipod" could not be restored. An unknown error occurred (1602)
Any help would be greatly appreciate. Thanks very much for your time.

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1601

HT201210 i get this messages when restoring my ipad an unknown error occurred (1602)

i get this messages when restoring my ipad an unknown error occurred (1602)

ok---I stopped the sync process of photos and now everything else syncs but still cannot eject my ipod. Will try other tips on this website. Thank you

TS1814 Does anyone know how to sort out an a problem i have with updating my iPhone "an unknown error occurred (1602) can anyone help?

I have an error message on my laptop which says " Unknown error occured (1602)" anyone know how to get past this?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Error "could not be restored. An unknown error occured (1602)"

iTunes falied to restore my iPhone 4, for an upgrade to iOS 5
What this error means ??

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

The iPod "iPod" could not be restord. An unknown error occurred (6).

Error 6! I won't forget! Here's my story:
I had no problem paying and downloading the software, iTunes had my iPod Touch backed up without any problem either. But it just wouldn't install the freaking software. I kept getting this error message "An unknown error occurred (6)". I lost count how many times I tried this and i am very frustrated.
This is what I found on the support page regarding what to do with an error 6 and many other errors (2, 6, 9, -18, -48, -50, 1002, 1011, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 2003, 2004, -9808).
http://support.apple.com/kb/TS1275#iTunes_current
Anyone encountering the same problem, pls check out the support article and try going through the steps Apple suggested there, see if it will fix the problem cause I went through every single one of them (except using a windows machine) and none of them worked. Sigh~! I am back to 1.1.4 now and Apple will be hearing from me.
10 bucks short and my Saturday gone, I am not happy. (and don't get me started on the $20 I paid in January!!! Fxxx!)

JTZEM, thanks. I feel like a need for an 'error 6' support group...
If you do contact Apple and got an explanation/fix for the problem, could you pls post it here cause I don't live in the States, our support from Apple here could take days if not weeks. Thanks.

Hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem pleas

hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
and this is an pic for the problem

There is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it

How can you get your music synced from iTunes to your iPod when a window pop ups on the screen saying"The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019))?

I had 429 songs already on my iPod Touch. When I was in the process of syncing a song from my iTunes Library on to my iPod, a window popped up on the screen saying, ""The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019)). I click "Device" on my iTunes Library to make sure the song was in my iPod. It showed the song that was recently synced now listed under "Device", but when I physically looked for the song on my iPod Touch, it does not appear on there at all. It all started when I decided to put a Playlist I created in the iTunes Library and transferred it on to my iPod. Do you know why it may affected my syncing process and is there any way where I could get the syncing function back to normal so that I can continue adding songs on my iPod? Thank you for listening. P.S. My iPod iOS version is 4.3.5.
Message was edited by: edwardwashere

Try here:
iTunes: Error 13019 during sync

In Google Scholar, the "Import to EndNote" now gives an error: "Download Error ... an unknown error occurred."

In Google Scholar, the "Import to EndNote" link now generates an error
=========
Download Error
<<Filepath>> could not be opened, because an unknown error occurred.
Try saving to disk first and then opening the file.
=========
Screenshot here - www.imgur.com/K8kqd.jpg
MAC OSX Version 10.7.5
FireFox Version 17.0.1
EndNote Version X6
Google Chrome does not have any issues and Safari at least downloads the file to be manually opened.
Any ideas?

Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
Above from:
http://support.apple.com/kb/TS3694

I downloaded an album from iTunes and some of the songs downloaded but others didn't there was an error message 8003 Unknown error occurred. While I downloaded the album to my phone, it wouldn't download to my mac, what am I doing wrong???

I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??

Hello mercdw,
Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Allen

ITunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

It is likely a hardware failure
http://support.apple.com/kb/TS3694?viewlocale=en_US#error1

Itunes wont open, I get "itunes application could not be opened. An unknown error occurred (-50)"

I'm on Windows 7 - using itunes daily without problems and suddenly itunes wont open, I get "itunes application could not be opened. An unknown error occurred (-50)" The only thing I can think is I think there was a download in progress when I shut down the computer.
I tried uninstalling and reinstalled, but I get the same thing. I tried clearing the itunes folder and reinstalling, same thing. help!

Doublechecking. When you did the complete uninstall, were you using the following document as a guide?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
(If damaged program files are involved here, a standard install might not remove them, and a reinstall might not then replace them. So the Verify iTunes and related components are completely uninstalled section is an important step.)

"There was a problem downloading podcast. An unknown error occurred (-50)"

Hello everyone,
When I try to download the latest episode of my podcast feed, I see an exclamation mark next to the episode. When I click on the exclamation mark for more information, I see the following error message:
"There was a problem downloading <podcast_episode>. An unknown error occurred (-50). Please check that the URL is correct and the connection to the network is active and try again."
I was hoping that somebody might take a look at my feed and review the code for any potential problems. It can be found here:
http://www.stereogol.com/audio/wimpy_podcast.php
Important notes:
1. This is not XML code. It is an XML generator created in PHP.
2. This feed used to work fine in iTunes. I had many episodes already downloaded.
3. I began noticing the problem after upgrading to iTunes version 7 and beyond.
4. I know at least 3 other people that experienced the same problem with my feed after upgrading.
5. Upgrading to newer service packs (7.0.2 for example) has not solved the problem.
6. I ran my feed through an RSS validator. It spotted 2 errors: (1) the width of the podcast image and (2) the syntax of the <source> tag. I made corrections but they did not solve the problem. I changed them back after that.
Thanks in advance for any input you can provide.
Pedro

Try fixing up the validation issues...
http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Fwww.stereogol.com%2Faudi o%2Fwimpy_podcast.php
Not promising it will help, but it's worth a shot.

There was a problem downloading An unknown error occurred (-50).

Hi,
After upgrading to Itunes 11 it refused to play movies I had purchased through the Itunes store, even though I could see the files were there on my hard drive, and the movie covers were visible in Itunes. I discovered that the only way to get them playing was to redownload them from the Icloud. If this wasn't bad enough (I have over 200GB of movies) I am getting the following error on particular files.
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
I hope somone can help me with both problems because whilst my ISP might like to see me download 200MB of data (I pay extra when I go over 20GB in a month), I would not. Also the error problem would be usefull to correct because I would hate to lose any of my Itunes purchases. I should probably mention that I am using Windows 8 64 bit.
Thanks,
Lachlan

Hi Lachlan,
That sounds frustrating. Luckily, we have documentation on this error message:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
This can happen when the connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of software may also affect the way a computer sends and receives information from the internet. Here are a few examples of these types of software:
- Firewalls
- Web Accelerators
- Ad Filters
- Virus Protection Software
Cheers!,
Matt M.

An unknown error occurred (1602)

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