An unknown error occurred (5002) and Connection timed out issue(s)

Next issue that I have since upgrading to Ver 8 of iTunes:
When trying to make a purchase I get either one of two different problems/errors -- 1.) Following pop-up “Could not purchase song. An unknown error occurred (5002)” or 2.) I get a “connection timed out” pop-up stating there could be a problem with my internet/network connection.
As far as there being an issue with my modem or internet, well...there isn’t one that I can detect. I am able to do everything else in iTunes (download samples, surf the pages, etc.) so my connection seems ok generally speaking.
If someone could get in touch with that super-hip kid in the Mac commercials and tell him to fix all of these problems with iTunes ver 8 that would be great! Honestly, any other issues I have with Vista are typically easy to fix. iTunes is the one piece of software that seems to cause me the most issues and there is very little support from Apple. Seems sort of strange for a company who claims such stability in their products. What gives?
Sorry for the rant...just frustrated.

Ok, two seconds after making this post I think I fixed the problem (fingers crossed). I read on a quazi-related post that iTunes was now requiring security codes off credit cards for purchases. Personally I don't use a credit card but I went in to my account just to make sure. The 1st time I tried to access my account I got the 5002 error, the 2nd time I was able to access my account w/o any issue. I did not make any changes to my account at all (just browsed around a bit and made sure everything was ok). After exiting my account I was able to make a purchase. Hey, whatever...right? Of course on my next purchase it will probably throw up some new error. Anyway, try this if you have the same problem.

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I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

Did you ever get an answer?

ITunes is not letting me download certain songs. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and it's still not working. Help!

iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!

I'm having the same problem on iPhone 5 and iPad.

The error message I get on my PC is "The ITunes library file cannot be saved" An unknown error occurred (-50)and my music library has disappeared. I recently tried to copy a CD to my library - it appeared to copy ok but then did not appear in my music li

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Don't know what changed today but it downloaded and installed on the shuffle. So far so good.

TS3297 When trying to purchase music on my MacBook Pro I got this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store.

Trying to purchase music and received this message: Could not purchase "Wish List". An unknown error occurred (5002) in the iTunes store. Try again later. I have tryed multiple times and still keep getting this error message. I have the downloaded the latest iTunes version. What is the answer?

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

An Unknown Error Occurred (5002).

The following is happening way too much for an expensive product like the iPod. Let's get it together Apple.
We Could Not Complete Your Music Store Request. An Unknown Error Occurred (5002).
There was an error in the Music Store. Please Try Again Later.

You might get better answers over in the music store discussions...
but if you change to one-click and go back, is it fixed?

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this?

When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.

I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

Upgrading to iso 5 and receiving error message "the network connection timed out" and won't complete the update. How do I fix to complete the upgrade?

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Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

When trying to connect to Airplay speakers I get error message "The network connection timed out" although some sort of connection is made as the speaker is turned on. Same thing with Apple TV. Is the distance from my speaker/ TV the problem?

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Hi whitwick,
If you are having issues with your network connection when attempting to use AirPlay, you may want to use the steps in this article to troubleshoot -
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Thanks for using Apple Support Communities.
Best,
Brett L

Cannot update to latest software. error message states internet connection timed out

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If the disabling the firewall doesnt help, then also try disabling your anti-virus, this was what was causing me an issue.
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When starting the Add-on: Connection timed out issue

When starting the Add-on: Connection timed out issue
Hi,
We have a client in SAP 2005 PL 44.
I built the add-on for them using simple installer wizard ( I tried advanced set-up also).
When starting the add-on, I get the message 'Connection Timed Out'.
Add-on status is failed.
But the add-on is actually connected. i.e, The functionality associated with the add-on is working fine.
I had SAP 2007 before and un/reinstalled SAP 2005 in order to connect with this client.
I had built the same add-on in a similar way for the same client for lot many times in the past, but I never got this issue.
I tried the following:
1) Delete SM_OBS_DLL and un/reinstall DI API
2) un/reinstall B1DE
Always I'm getting this error.
Please let me know your inputs.
Thanks.
Geetha

Hi Geetha,
The timeout issue has been discussed quite a bit already on this forum. Please do a search or look at these threads:
Timed Out Error with ADDON
Addon Connection Timed out
Regards
Aravind

When i try to start iTune i have the message "an unknown error occurred (-45054)" and ITune won't start.

Why i have an error when i try to use iTune, the message is "an unknown eeror occured (-45054)" and iTune closed.

Thanks for the answer but when i look in my HD under user i already have a shared file that must be there cause use by OsX but ther is a red circle on the folder whith - sing in the center. When i try to open this file namede shared i have the message that i can't open cause i don't have the permission to do so.
What i a create a new shared folder?

Consume external web service and experience connection timed out issue

Hi all,
I followed tutorial:http://docs.oracle.com/cd/E18941_01/tutorials/jdtut_11r2_14/jdtut_11r2_14.html to consume external web service.
At step 2,substep 4, I experience the following error:
"DCA-40002: The WSDL document is invalid due to the following reason: WSDLException: faultCode=PARSER_ERROR: Failed to read wsdl file at:"http://www.webservicex.net/WeatherForecast.asmx?WSDL". Caused by : java.net.ConnectException: java.net.ConnectException: Connection timed out: connect."
I have tried to set up proxy:Tools > Preferences->Web Browser and Proxy. But it still doesn't work. Any idea?
Thanks in advance.
Regards,
weiyang
Edited by: user13304960 on Mar 15, 2012 8:42 PM
Edited by: user13304960 on Mar 15, 2012 8:43 PM

Hi,
Thanks for your reply. I have tried these 2 tutorials before. Both worked well. Publish an web service by myself, then consume it with a client. It works. But for this external wsdl published by USA weather forecast, it doesn't work. Navigate to http://www.webservicex.net/WeatherForecast.asmx?WSDL through firefox, and right response is returned. I wonder why connection timed out occurred and how to deal with it.
Could you please share your experience with me? Thanks.
Thanks.

HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall?

JDBC Lookup in PI 7.1 - SELECT ? FROM DUAL and Connection timed out

Hi,
We have a scenarios (Idoc to JMS) with JDBC lookup. We have used graphical JDBC lookup functionality.
We are reading country names for a given country code from SAP in an external database table. The query is so simple. That should not take much time
Now the actual issues is,
When we are executing the scenario, its taking quite a long time. Almost 6 minutes to excute a mapping. Which causing high performance issue in the Porduction.
We started the inviestigation about found some interesting stuff. Here we have used Willy Introscope for the investigation.
1. First few messages are taking quite a long time. LIke 6 minutes per messages. As i can see in the log i am getting below error in Willy,
I dont know why PI is executing below queury apart from real secelt query to fetch the country name. I am getting below error: Error Message: Backends|ABCD2 mydatabase01-1526 (Oracle DB)|SQL|Dynamic|Query|SELECT ? FROM DUAL: java.sql.SQLException: Io exception: Connection timed out
2. After couple of messages, interface works very normal. I mean rest of the messages works pretty fine.
Please let me know if you have any idea about this error. What could be the problem for the issue.
Thank you in advnace.
Best Regards,
Prasad.

Did you check how many SQL requests were executed per one message ? Do you have a log of these SQL requests ?
I assume that the country table is quite small, so that lookup should not be an issue.
About this:
>Message: Backends|ABCD2 mydatabase01-1526 (Oracle DB)|SQL|Dynamic|Query|SELECT ? FROM DUAL: >java.sql.SQLException: Io exception: Connection timed out
1. I only know SELECT * FROM DUAL, not SELECT ? FROM DUAL. Better use the former
2. the exception means that the database server can not be reached => check your network configuration
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CSY
Edited by: Christian Sy on Mar 9, 2010 10:17 AM

An unknown error occurred (5002) and Connection timed out issue(s)

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