An unknown error occurred (-9807)

Could someone help me out with this situation because never even an iTunes tech couldn't help me, didn't even recognize this error message and it's driving my mad. (this problem been occurring for nearly a week) How can you create a software and and hire a bunch of people not knowing the flaws in it? and yes I'm a paying customer but if I don't get an answer quit I'm going to have to delete iTunes from my laptop and look for something better.

Thanks Timmy for being the Apple apologist on the board, but it doesn't excuse them and it doesn't solve the problem. If one person posts here, likely ten are having the same issue. To ask Apple tech support to have enough knowledge to even look at an issue is not unreasonable. What is unreasonable is the answer I got on this subject from Apple, once I spent the afternoon on the phone doing a tech support call to fix this issue. The answer: they have no clue what the issue is, and cannot explain why I have to notebooks (an iBook and a new MacBook) that can contact and download from the iTunes store, but the main machine on the network (all working with the same Airport Express) cannot. There is no logic to this, and unfortunately from Apple, no answer. All except for the annoying apologists who insist on posting how wrong users are for posting problems on here, and then acting high and mighty as if we were unable to have reset the key and done all of this on our own.
Thank Timmy....really. Help like yours drive the mass toward PCs.

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Attempting to copy to the disk failed. An unknown error occured (-4)

I am simply trying to sync my son's iTouch with iTunes and I get the following error:
"Attempting to copy to the disk failed. An unknown error occured (-4)"
All my software (e.g.: iTunes) and the iOS is fully up-to-date.
iTunes (v.12.1.0.50)
OSX Yosemite Version 10.10.2 (14C109)

Hello there, Wyrzezbiator.
The following Knowledge Base article offers some great steps for the very issue you're describing:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#4
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Unknown error occurred (2)

I was updating my ipad 2 using itunes which was perfectly fine now it's stuck in recovery mode and needs to get restored and every time i restore it, it get stuck at the firmware stage and shows an error message "the ipad could not be restored an unknown error occurred (2)"

Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

HT4972 i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now

i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now

Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem pleas

hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
and this is an pic for the problem

There is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it

How can you get your music synced from iTunes to your iPod when a window pop ups on the screen saying"The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019))?

I had 429 songs already on my iPod Touch. When I was in the process of syncing a song from my iTunes Library on to my iPod, a window popped up on the screen saying, ""The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019)). I click "Device" on my iTunes Library to make sure the song was in my iPod. It showed the song that was recently synced now listed under "Device", but when I physically looked for the song on my iPod Touch, it does not appear on there at all. It all started when I decided to put a Playlist I created in the iTunes Library and transferred it on to my iPod. Do you know why it may affected my syncing process and is there any way where I could get the syncing function back to normal so that I can continue adding songs on my iPod? Thank you for listening. P.S. My iPod iOS version is 4.3.5.
Message was edited by: edwardwashere

Try here:
iTunes: Error 13019 during sync

In Google Scholar, the "Import to EndNote" now gives an error: "Download Error ... an unknown error occurred."

In Google Scholar, the "Import to EndNote" link now generates an error
=========
Download Error
<<Filepath>> could not be opened, because an unknown error occurred.
Try saving to disk first and then opening the file.
=========
Screenshot here - www.imgur.com/K8kqd.jpg
MAC OSX Version 10.7.5
FireFox Version 17.0.1
EndNote Version X6
Google Chrome does not have any issues and Safari at least downloads the file to be manually opened.
Any ideas?

Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
Above from:
http://support.apple.com/kb/TS3694

I downloaded an album from iTunes and some of the songs downloaded but others didn't there was an error message 8003 Unknown error occurred. While I downloaded the album to my phone, it wouldn't download to my mac, what am I doing wrong???

I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??

Hello mercdw,
Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Allen

ITunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

It is likely a hardware failure
http://support.apple.com/kb/TS3694?viewlocale=en_US#error1

Itunes wont open, I get "itunes application could not be opened. An unknown error occurred (-50)"

I'm on Windows 7 - using itunes daily without problems and suddenly itunes wont open, I get "itunes application could not be opened. An unknown error occurred (-50)" The only thing I can think is I think there was a download in progress when I shut down the computer.
I tried uninstalling and reinstalled, but I get the same thing. I tried clearing the itunes folder and reinstalling, same thing. help!

Doublechecking. When you did the complete uninstall, were you using the following document as a guide?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
(If damaged program files are involved here, a standard install might not remove them, and a reinstall might not then replace them. So the Verify iTunes and related components are completely uninstalled section is an important step.)

"There was a problem downloading podcast. An unknown error occurred (-50)"

Hello everyone,
When I try to download the latest episode of my podcast feed, I see an exclamation mark next to the episode. When I click on the exclamation mark for more information, I see the following error message:
"There was a problem downloading <podcast_episode>. An unknown error occurred (-50). Please check that the URL is correct and the connection to the network is active and try again."
I was hoping that somebody might take a look at my feed and review the code for any potential problems. It can be found here:
http://www.stereogol.com/audio/wimpy_podcast.php
Important notes:
1. This is not XML code. It is an XML generator created in PHP.
2. This feed used to work fine in iTunes. I had many episodes already downloaded.
3. I began noticing the problem after upgrading to iTunes version 7 and beyond.
4. I know at least 3 other people that experienced the same problem with my feed after upgrading.
5. Upgrading to newer service packs (7.0.2 for example) has not solved the problem.
6. I ran my feed through an RSS validator. It spotted 2 errors: (1) the width of the podcast image and (2) the syntax of the <source> tag. I made corrections but they did not solve the problem. I changed them back after that.
Thanks in advance for any input you can provide.
Pedro

Try fixing up the validation issues...
http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Fwww.stereogol.com%2Faudi o%2Fwimpy_podcast.php
Not promising it will help, but it's worth a shot.

There was a problem downloading An unknown error occurred (-50).

Hi,
After upgrading to Itunes 11 it refused to play movies I had purchased through the Itunes store, even though I could see the files were there on my hard drive, and the movie covers were visible in Itunes. I discovered that the only way to get them playing was to redownload them from the Icloud. If this wasn't bad enough (I have over 200GB of movies) I am getting the following error on particular files.
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).
Please check that the connection to the network is active and try again.
I hope somone can help me with both problems because whilst my ISP might like to see me download 200MB of data (I pay extra when I go over 20GB in a month), I would not. Also the error problem would be usefull to correct because I would hate to lose any of my Itunes purchases. I should probably mention that I am using Windows 8 64 bit.
Thanks,
Lachlan

Hi Lachlan,
That sounds frustrating. Luckily, we have documentation on this error message:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
This can happen when the connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of software may also affect the way a computer sends and receives information from the internet. Here are a few examples of these types of software:
- Firewalls
- Web Accelerators
- Ad Filters
- Virus Protection Software
Cheers!,
Matt M.

HT201210 I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up "The iPad could not be restored an unknown error occurred (1604) I have followed all suggestions but still my iPad is

I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rg

When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

I am trying to restore my iphone 3g but it stops at item8 with a message unknown error occured,I cant get to step 9 to turn my phone back on,would greatly appreciate any help.Tks Kris

I am trying to restore my iphone3g but I can only get to item 8 and then it stops and says ( could not be restored unknown error occured)
I cannot get to step 9 to complete restore and to reactivate my phone...I would appreciate any help thank You kris

i do that but it keeps getting stuck on the 'preparing to restore i phone' screen for a few mins before coming up with 'unknown error 1603'.
Just doublechecking. Have you worked through the 1603-specific instructions from the following document?
[Update and restore alert messages on iPhone and iPod touch|http://support.apple.com/kb/TS1275]

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An unknown error occurred (-9807)

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