An unknown error occurred (-9812)

help!! I updated the software on my itouch and now once it was restarted it will not work! When I click on te ipod icon on the toolbar in itunes this message appears, please help!

You have to restore it. Try restarting your computer.

Similar Messages

  • Unknown error occurred (-9812)

    I was updating my software for my ipod and I believe it was in its final stages and then I suddenly get this message that they couldn't complete my itunes store request and an unknown error occured -9812. It shows my ipod synced but I cant access my ipod page, I get that message, so I cant restore my settings on it nothing. Regular itune store works fine. Someone PLEASE HELP ME

    I am having the same problem. I just bought my iTouch today to replace my faithful iPod Classic of 6 years. It worked fine for the first hour, then iTunes said there was an update for it. I clicked "download" and now every time I try to access my iTouch through iTunes I get the error message "We could not complete your iTunes Store request. An unknown error occured (-9812)"
    What annoys me is the instructions to restore the iTouch to it's default "new in the box" settings are "Access your iTouch through iTunes." That's like telling someone who can't access their email account that instructions on how to do so will be emailed to them. I suppose I could drive to the Apple Store in town & have the Genius Bar fix the problem, but why do I have to go to an expert to do something that two years ago could have been done by holding down three buttons until the screen flashed?

  • An Unknown Error Orrurred (-9812)

    Started receiving this error last week: "We could not complete your iTunes Store request. An unknown error occurred (-9812). There was an error in the iTunes Store. Please try again later."
    OS: Windows 7 64bit
    What I've Done: Formatted driver, reinstalled Windows 7 64bit then iTunes. Still get the error when I try to sign in. Then formatted the drive again and installed Windows 7 32-bit. Same problem.
    Everything was running perfectly until last week. When I tried to purchase an album I received this error. Signed out and haven't been able to sign in since. Sync to the iPhone also removed ALL of my purchased apps. I am now dead in the water and cannot authorize my computer or sign into my account. Any assistance on this would be greatly appreciated.
    Thanks!

    Yup, that was the first article I checked and did not help solve the problem. I also ran the network connectivity test and here are the results:
    Microsoft Windows 7 Enterprise Edition (Build 7600)
    Dell Inc. OptiPlex 755
    iTunes 9.0.0.70
    QuickTime 7.6.4
    FairPlay 1.5.18
    Apple Application Support 1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number FC2EB5BF4563EA9A
    Current user is an administrator.
    The current local date and time is 2009-09-10 10:13:29.
    iTunes is not running in safe mode.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 2400 XT (Microsoft Corporation WDDM 1.1)
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 9.0.0.70 is currently running.
    iTunesHelper 9.0.0.70 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {0997B7D6-80D0-47D9-8939-0A3D46926771}
    Description: Intel(R) 82566DM-2 Gigabit Network Connection
    IP Address: 128.205.185.113
    Subnet Mask: 255.255.255.0
    Default Gateway: 128.205.185.254
    DHCP Enabled: Yes
    DHCP Server: 128.205.1.43
    Lease Obtained: Thu Sep 10 10:02:15 2009
    Lease Expires: Thu Sep 17 10:02:15 2009
    DNS Servers: 128.205.106.1
    128.205.106.1
    128.205.106.106
    128.205.1.2
    128.205.32.8
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-09-10 10:12:41.

  • Hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem pleas

    hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
    and this is an pic for the problem

    There is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it

  • How can you get your music synced from iTunes to your iPod when a window pop ups on the screen saying"The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019))?

    I had 429 songs already on my iPod Touch. When I was in the process of syncing a song from my iTunes Library on to my iPod, a window popped up on the screen saying, ""The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019)). I click "Device" on my iTunes Library to make sure the song was in my iPod. It showed the song that was recently synced now listed under "Device", but when I physically looked for the song on my iPod Touch, it does not appear on there at all. It all started when I decided to put a Playlist I created in the iTunes Library and transferred it on to my iPod. Do you know why it may affected my syncing process and is there any way where I could get the syncing function back to normal so that I can continue adding songs on my iPod? Thank you for listening.    P.S. My iPod iOS version is 4.3.5.
    Message was edited by: edwardwashere

    Try here:
    iTunes: Error 13019 during sync

  • In Google Scholar, the "Import to EndNote" now gives an error: "Download Error ... an unknown error occurred."

    In Google Scholar, the "Import to EndNote" link now generates an error
    =========
    Download Error
    <<Filepath>> could not be opened, because an unknown error occurred.
    Try saving to disk first and then opening the file.
    =========
    Screenshot here - www.imgur.com/K8kqd.jpg
    MAC OSX Version 10.7.5
    FireFox Version 17.0.1
    EndNote Version X6
    Google Chrome does not have any issues and Safari at least downloads the file to be manually opened.
    Any ideas?

    Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
    Above from:
    http://support.apple.com/kb/TS3694

  • I downloaded an album from iTunes and some of the songs downloaded but others didn't there was an error message 8003 Unknown error occurred. While I downloaded the album to my phone, it wouldn't download to my mac, what am I doing wrong???

    I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??

    Hello mercdw,
    Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/HT1848
    Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
    "Error -50," "-5000," "8003," "8008," or "-42023"
    These alerts occur due to timeouts or conflicts trying to write a file during download.
    If you encounter this issue while accessing iTunes Store:
    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
    If you encounter this issue while while downloading something from the iTunes Store:
    Delete your iTunes Downloads folder, located in:
    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\
    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\
    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
    After locating your iTunes Downloads folder:
    Quit iTunes.
    Delete the Downloads folder on your computer.
    Open iTunes.
    Choose Store > Check for Available Downloads.
    Enter your account name and password.
    If you encounter this issue while while downloading Digital Copies using Windows:
    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Cheers,
    Allen

  • ITunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

    iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help

    It is likely a hardware failure
    http://support.apple.com/kb/TS3694?viewlocale=en_US#error1

  • Itunes wont open, I get "itunes application could not be opened. An unknown error occurred (-50)"

    I'm on Windows 7 - using itunes daily without problems and suddenly itunes wont open, I get "itunes application could not be opened. An unknown error occurred (-50)"  The only thing I can think is I think there was a download in progress when I shut down the computer.
    I tried uninstalling and reinstalled, but I get the same thing. I tried clearing the itunes folder and reinstalling, same thing. help!

    Doublechecking. When you did the complete uninstall, were you using the following document as a guide?
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    (If damaged program files are involved here, a standard install might not remove them, and a reinstall might not then replace them. So the Verify iTunes and related components are completely uninstalled section is an important step.)

  • "There was a problem downloading podcast. An unknown error occurred (-50)"

    Hello everyone,
    When I try to download the latest episode of my podcast feed, I see an exclamation mark next to the episode. When I click on the exclamation mark for more information, I see the following error message:
    "There was a problem downloading <podcast_episode>. An unknown error occurred (-50). Please check that the URL is correct and the connection to the network is active and try again."
    I was hoping that somebody might take a look at my feed and review the code for any potential problems. It can be found here:
    http://www.stereogol.com/audio/wimpy_podcast.php
    Important notes:
    1. This is not XML code. It is an XML generator created in PHP.
    2. This feed used to work fine in iTunes. I had many episodes already downloaded.
    3. I began noticing the problem after upgrading to iTunes version 7 and beyond.
    4. I know at least 3 other people that experienced the same problem with my feed after upgrading.
    5. Upgrading to newer service packs (7.0.2 for example) has not solved the problem.
    6. I ran my feed through an RSS validator. It spotted 2 errors: (1) the width of the podcast image and (2) the syntax of the <source> tag. I made corrections but they did not solve the problem. I changed them back after that.
    Thanks in advance for any input you can provide.
    Pedro

    Try fixing up the validation issues...
    http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Fwww.stereogol.com%2Faudi o%2Fwimpy_podcast.php
    Not promising it will help, but it's worth a shot.

  • There was a problem downloading An unknown error occurred (-50).

    Hi,
    After upgrading to Itunes 11 it refused to play movies I had purchased through the Itunes store, even though I could see the files were there on my hard drive, and the movie covers were visible in Itunes. I discovered that the only way to get them playing was to redownload them from the Icloud. If this wasn't bad enough (I have over 200GB of movies) I am getting the following error on particular files.
    There were problems downloading some purchased items.
    For more information on the items that could not be downloaded, click below.
    There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).
    Please check that the connection to the network is active and try again.
    There was a problem downloading “The Avengers - iTunes Extras / The Avengers / Joss Whedon”. An unknown error occurred (-50).
    Please check that the connection to the network is active and try again.
    There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).
    Please check that the connection to the network is active and try again.
    There was a problem downloading “Bad Teacher (Unrated) - iTunes Extras / Bad Teacher (Unrated) / Unknown”. An unknown error occurred (-50).
    Please check that the connection to the network is active and try again.
    There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).
    Please check that the connection to the network is active and try again.
    There was a problem downloading “Battle: Los Angeles - iTunes Extras / Battle: Los Angeles / Jonathan Liebesman”. An unknown error occurred (-50).
    Please check that the connection to the network is active and try again.
    I hope somone can help me with both problems because whilst my ISP might like to see me download 200MB of data (I pay extra when I go over 20GB in a month), I would not. Also the error problem would be usefull to correct because I would hate to lose any of my Itunes purchases. I should probably mention that I am using Windows 8 64 bit.
    Thanks,
    Lachlan

    Hi Lachlan,
    That sounds frustrating. Luckily, we have documentation on this error message:
    iTunes Store: "Error (-50)" when downloading purchased content
    http://support.apple.com/kb/TS1583
    This can happen when the connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of software may also affect the way a computer sends and receives information from the internet. Here are a few examples of these types of software:
    - Firewalls
    - Web Accelerators
    - Ad Filters
    - Virus Protection Software
    Cheers!,
    Matt M.

  • HT201210 I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up "The iPad could not be restored an unknown error occurred (1604) I have followed all suggestions  but still my iPad is

    I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
    "The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
    I have followed all suggestions  but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
    to update it now. Any help would be appreciated. rg

    When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

  • I am trying to restore my iphone 3g but it stops at item8 with a message unknown error occured,I cant get to step 9 to turn my phone back on,would greatly appreciate any help.Tks Kris

    I am trying to restore my iphone3g but I can only get to item 8 and then it stops and says ( could not be restored unknown error occured)
    I cannot get to step 9 to complete restore and to reactivate my phone...I would appreciate any help thank You kris

    i do that but it keeps getting stuck on the 'preparing to restore i phone' screen for a few mins before coming up with 'unknown error 1603'.
    Just doublechecking. Have you worked through the 1603-specific instructions from the following document?
    [Update and restore alert messages on iPhone and iPod touch|http://support.apple.com/kb/TS1275]

  • I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer w

    I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer working and although upload completes, the URL takes you to a "Forbidden - do not have permission to read this file" page. Lightroom is changing the permissions of each file to 000 instead of 644 for index files and 755 for all others. How can I change the permissions settings in Lightroom?

    I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer working and although upload completes, the URL takes you to a "Forbidden - do not have permission to read this file" page. Lightroom is changing the permissions of each file to 000 instead of 644 for index files and 755 for all others. How can I change the permissions settings in Lightroom?

  • HT2292 hello i'm facing  problem  i downloaded iTunes version 11 32bit  and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my interne

    Hello i'm facing  problem  i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages  occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even  though my internet is on

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

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