An unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it. Is this malware?  How can I get rid of it?

An unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it.
Is this malware?  How can I get rid of it?

Hello Jeff,
Thanks very much for your reply.  I looked over the article you mentioned, but I have tried all of these methods, but only get the response "The item “29394D00” can’t be moved to the Trash because it can’t be deleted."  Similarly, I cannot Get Info on the file.  This is why I'm so concerned, it just appeared on my desktop, but I cannot touch it, or open it or delete it...
If you have any more tricks up your sleeve, I'd love to hear about them...
Derek

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