Analyser not showing results after update

Can someone please view the below and help me to determine why the results are no longer being downloaded. Or point me in the right direction of support or a support online chat.
We just did an upgrade of the Adobe Captivate Quiz Results Analyzer 1.5, before the update i could successfully download to disk all of the quiz results and access all of the .xml files. After the upgrade I cannot download the results to disk or generate report. I have deleted the internal server locations and tried readding these and haven't had any success. I get a message when trying to download report which says "Data is not present on local file system. Downloading Course Data...." and then "Download could not be completed" When i try to save to disk I get an error message which says "Downloading Course Data...." and then "Download could not be completed"
The client is also having the same issue accessing the results on their end.
Any ideas or help will be greatly appreciated

Hi there,
Welcome to Adobe Community,
Please remove Quiz results analyzer from the systems where it is giving problems. Then reinstall it and reconfigure the internal server. If that also doesn't work then try to install Quiz results analyzer on a new account and check under that. Also try to do Acrobat.com reporting just to test and see if that's working or not.
Thanks!

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