Android Email Setup Failing

Hi,
I'm having a hard time setting up an email account for Verizon Fios on my Android Nexus 5 (T-Mobile). I keep getting the following error:
Problem with account setup
Username or password is incorrect
I verified both are correct. I don't have a Yahoo or AOL account, my settings are as follows:
Settings, Accounts, Add Account, IMAP, Email Account (enter email address), Manual Setup, POP3, Sign In Password, then I get to the point where I can edit the email settings and I use:
Username <emal address>
Password: <passowrd>
Server: pop.verizon,net (tired incoming.verizon.net but it didn't work)
Port 995
Security: SSL/TLS
Delete email from server: When I delete from inbox
Thanks.

mgerbasio wrote:
Hi,
I'm having a hard time setting up an email account for Verizon Fios on my Android Nexus 5 (T-Mobile). I keep getting the following error:
Problem with account setup
Username or password is incorrect
I verified both are correct. I don't have a Yahoo or AOL account, my settings are as follows:
Settings, Accounts, Add Account, IMAP, Email Account (enter email address), Manual Setup, POP3, Sign In Password, then I get to the point where I can edit the email settings and I use:
Username <emal address>
Password: <passowrd>
Server: pop.verizon,net (tired incoming.verizon.net but it didn't work)
Port 995
Security: SSL/TLS
Delete email from server: When I delete from inbox
Thanks.
It may not matter since I see you are setting POP3 later, but you shouldn't be selecting IMAP as the type of account. There should be a POP3 option there.
Since you don't have a Yahoo linked account, your username shouldn't be your full email address, just the part before tha @ symbol.
For the sake of example, we are going to pretend that we are setting up fictional account "[email protected]" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.
The settings for using Verizon's servers would be:
Incoming Server: pop.verizon.net
Server Requires Authentication: Yes
Username: fakeacct
Password: fakepassword
Requires a Secure Connection (SSL): Yes
Port: 995
Outgoing Server: smtp.verizon.net
Server Requires Authentication: Yes (You can set it to use the same settings as incoming, or manually enter the username and password.)
Requires a Secure Connection (SSL): Yes
Port: 465
If you are given the option anywhere for Secure Password Authentication (SPA), set it to No or Normal
If all of that is set up and it's still not working, your best bet is to provide a screenshot of your settings (with personal information blocked/removed) and any errors you are getting.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Similar Messages

Email setup failed

Our users use internet email accounts. We do not use blackberry email.
I needed to change the password on one users account. When I attempt to change the password the phone returns the message 'Update Failed' . There is no option to provide the settings for this email account.
I have tried deleting and recreating the account. I have tried all the resets including a clean wipe.
The email address is associated with my blackberry ID.I am told that if I want to add this address to my device i need to type the password for the email. Which is correct.
I have also tried the blackberry eavt. I t does not find the correct email server and does not allow me to change it.
Please help. Thank you.

For anyone else who's having issues setting up an email account on their phone, I highly recommend the solution posted by ToddB92.
I normally don't correct spelling errors in other people's posts but the link provided by Todd won't work. The correct link to type in your phone's browser is www.blackberry.com/integrate .
Just doin' my part to help out around here.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Email setup fails

I just got a G3 and went through the process of setting up email. It fails, and yet; I'm still getting email with my laptop. Same settings, but fails.

Elector wrote:
How do I set up my verizon.net email on my Verizon Wireless cell phone? | High Speed Internet | Residential Support | Ve…
Try the above link. Sometimes mobile email set up is way different than basic email settings.
Good Luck
in that link there are two options/links. the first one is only for verizon email. the second one appears to be a broken link. i also need help as my email won't set up automatically. i know i used to have to set it up manually with all of the server info, etc, but with my last 4 phones, i could just input my email address and password and it would work.
edit: i had to get the incoming and outgoing servers from my email/internet provider's web site (cox). those server names had changed since the last time i had to manually set up mobile email. if you are using an email account through your internet provider, then you need to get all of their settings from them. cox had a pages with all the setting for imap and pop3 and the different ports for SSL, etc security settings. once i found that page, it was easy and worked on the first attempt.

E-Mail Setup fails to launch on Nokia X6

Hello folks,
On my Nokia X6, when I try to configure an email account using Nokia Messaging, Email setup fails to launch.
I tried configuring from "Messaging" and here after configuring, when I click on "Connect", it doesn't connect.
If I select Settings for an already created mailbox, from "Messaging" --> Options --> Email Setup --> Mailbox --> Google --> Settings, I get the following message "Messaging: Feature not supported".
Please help. Any advice would be appreciated.
Thanks
Solved!
Go to Solution.

I myself found the resolution found on other discussion threads,
Do one of the following ( 2nd Option worked for me, Remember to take backup before going with the 2nd option as it erases all contacts)
Try resetting the phone here is codes back up data
start from top and work down
1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for all operations listed here is 12345
2. *#7370# - Reformat your phone
3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. )

Email Setup - Windows LiveMail Error - Update Failed

Hello all, I'll try to be as specific as possible, sorry, until we figure out this first predicament first, screenshots will have to wait.
I've gone around on the email setup merry-go-round for more than a few hours now and I can't seem to figure out what could possibly be impeding such a simple setup procedure. Am I overlooking something ridiculously obvious here?
Snagged a B-Berry Curve 9300 through Koodoo Mobile here in Canada a few days ago.
The package includes 2Gb of Data access, a text and calling package with visual voicemail.
Everything appears to be working normally, by that I mean, I go into Setup > Email Accounts (there is a short pause as the software checks for updates), then I arrive at the email setup window where you can choose from various email clients (i.e. Gmail, Yahoo!, AOL, Windows Live...)
Clicking on Windows Live, this brings up a submenu (@hotmail.com, @msn.com, @live.com)
I scroll down and select @hotmail.com and enter my full email address and password - hit continue and I get the error message "Update Failed".
Do I need to have BES enabled/installed or do I need to dowload a certain service book?
Do I need to adjust the mobile settings in Windows Live?
Do I throw my B-Berry Curve under a bus and hope for the best??
Kidding on that last remark, but what gives? All assistance appreciated and many thanks in advance to all contributors.
Solved!
Go to Solution.

I wasn't able find any answers on this forum as to the error message I was getting while trying to set up my WindowsLive email client.
A quick call to Koodo Mobile quickly resolved the issue. The technician however would not elaborate on the cause of the problem. I do know that Service Books were re-sent to my device, also we had to verify the device was registered on the network by way of accessing the Host Routing Table (Options>Search Bar>type in host then scroll down to select the Host Routing Table - use the Menu Key to register) then I powered down the BB Curve 9300, removed the battery for 30 seconds, then reinstalled the battery allowing the device to start up.
Everything works perfectly now.
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636).
Hope this helps anyone having similar issues with their BB Curve 9300.

Email Account Setup Failed: "Update Failed"

Hello,
Firstly, I am aware that there is another post for the Storm with a similar issue, and they have come to some sort of conclusion. However, here is my problem....
I have a BlackBerry Bold 9700. I am using the Email Setup wizard to add an existing email account to my phone.
I have made sure that I am using the correct setting and my email address and password are correct (I can use them to log in to my webmail). When I get to the "Email Address" and "Password" it says "processing, please wait" for about 3 minutes and then says "update failed".
I have checked my domain/hosting website for support and they have instructions for adding email accounts of this type to the BB9700 linked below....
http://123-support.co.uk/support/answers/how-do-i-setup-email-on-blackberry-1170/
It appears that I cannot get past the initial address/password screen to enter my POP and IMAP settings.
Any help would be excellent, if my Blackberry cannot set this up, I will grudgingly get rid my my BB and get something else that will be able to do this, as its a business email address that I need to set up and have access to.
I have already set up a Hotmail, GMail, and one other web based email account on my BB using the wizard, currently I only have GMail and the one other webmail account on my BB as Hotmail was no longer required, so I know that this should be possible as I have been able to set up this type of account before and also going on my domain/hosting support, there is specific guidelines for setting up email on BB9700.
Any help would be great as I am stumped...
Cheers for having a look....
James

If you don't get the "enter data manually" option like I wasn't, try entering a bad password. That was the only way it would give me the manual setup option.

Email Setup Application Does Not Work After Update

I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates"
It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
If I click "yes proceed" it crashes my blackberry and it will not reboot and I have to do a complete hard reboot, wipe the device and reload everything from my backup on blackberry desktop.
If I click "no" not to proceed, I cannot open the email setup application.
I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
If there was a way to turn off the automatic search for updates on my device under the setup and email settings, i think I would be able to set it up in the older version 6.0.0
HELP.

yep same problem here
i had this problem and got a replacement handset.
i have had to do an update and got the same issue yet again.
The funny thing is, is when i got my new handset i had to run the email setup application and it worked fine.
now its failed and i have to boot in safe mode and wipe etc.
Will someone sort this out???!! O2, Blackberry whoever. Shambles!

Help please - Bricked Phone - Now no email setup or app installation possible!

Hello,
I'm new here and I've searched your posts looking for a solution to my problem but nothing seems to work.
My phone (curve 8520) was bricked/nuked and I fixed it following these instructions http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry.
All went well except for the fact that I lost the email setup icon on my phone.
I tried using this link http://www.mobileemail.vodafone.pt/ but they tell me I have to use my phone to do it. When I try it using my phone it won't let me and I receive a message telling me that I need to contact my network provider.
After this I tried a security wipe. Nothing.
Today I tried installing facebook and got this message "Download Failed 907 Invalid COD"
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT (http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB00510&sliceId=2&cmd=displayKC&d...
Does anyone know what's wrong with my phone? Can it be fixed?
I need email on my phone for work...
Thanks!

Hi and Welcome to the Community!
MissTangerine wrote:
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT
Given that, you need to talk to your mobile service provider...it is their network that your BB must attach to, and for some reason it is not doing so. But, since it is their network, you need their formal support to resolve this.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Android email app formatting errors

Some emails viewed by the standard Android email app don't format corrrectly. However the formatting is correct if I use the Gmail app instead.
Below are two screenshots of the same email. The first using the standard email app has errors - some HTML has not been rendered correctly. The second using the Gmail app is fine.
Am using the latest KitKat.
Any suggestions about how to fix this?
Standard app
Gmail app

Unfortunately that failed to work. Its only a very small number of emails that are affected - from certain senders. So the ones from Banana Republic (for example), always seem to go wrong on this email app. They work OK on the Gmail app, on Windows Live Mail on my computer, and on our IPad.
I now realise this app is a Sony specific app and not a general Android app. I believe there is a minor bug that fails you correctly handle certain HTML sequences. I suspect it has probaly not been kept up-to-date with all the HTML protocols.
Could you report it to the Sony developers.
Many thanks.

Android Email

Is it only me or do other people experience this problem? I'm still on Yahoo.
I have my Android phone setup using the standard email app connecting to the BT servers using IMAP. All works fine for several days (usually) and then it refuses to connect/sync with the BT server. The only way to get things working again is to logon via Web Mail and log straight out again. Some days I have to do this several times in one day. Not very good when you are out and about and want mobile email.

If you are using IMAP on your phone you should try deleting your email account from the phone. Switch off then restart your phone and remake the email account. Use the manual set up. Use the settings in this link
http://bt.custhelp.com/app/answers/detail/a_id/44917/c/346
If you are presently using a POP3 account make sure that you backup and save any emails that you have on your phone otherwise you will lose them when you delete the account.
After you have saved your emails carry out the procedure as above but this time use the settings for A pop3 account.

Purchase order printout / email setup

Dear Expert,
I want to know the Purchase order printout / email setup configuration & how it is working.
I tried to understand the process many time but fail to understand & even I kept this topic optional in my certification however I passed certification that is another part.
If it is possible to get me understand the process in simple words I will be very greatful.
Thanks,
Kiran

Hello All
Can somebdoy share the same document for sending Purchase Orders via Fax?
Regards

Using my work email setup on my iPhone 5 I am unable to send the email on my own hotmail account. Please help !!

Using my work email setup on my iPhone 5 I am able to send emails to all my colleagues on same network but I am unable to send the email on my own hotmail account. Please help !!
I have setup email using POP settings.

Okay, so you are sending mail from a work account on the iPhone 5, however if you try to send it to your hotmail or gmail accounts from the same work account, they are not received on the hotmail or gmail account? Is that correct?
YES - (The message is shown as delivered as its moved to sent folder)
Then secondly, if you attempt to send mail to anyone from the hotmail or gmail accounts on the phone to anyone at all, they show sent but never arrive. Is that correct?
NO - I dont have any hotmail/gmail account setup on my phone. Its a new work phone and I only have work email account setup on the phone. I was just trying to send a test email to my hotmail and gmail account but failed to receive those using my work email account on iphone 5.
I have tried receiving email on my work account on iphone, sent from my hotmail account (using web) and received it.
Incoming is all fine and I am able to receive emails from all sources but outgoing is only sucessful if I send it to anyone using my company's email account.
Sorry if my question wasn't clear earlier. I really need to fix this..
Best regards,

Blackberry email setup

Hello I've recently changed networks and when I try to re activate my email I always get an error message saying 'update failed' and I don't know how to sort out this problem coz all my email details are correct. Please help.
Solved!
Go to Solution.

One method that has worked wonders in the email setup department is typing www.blackberry.com/integrate in your phone's browser and setting it up from there.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Callback setup failed while verifying

Hi there!
It's the second time I have this kind of problem with a customer. The message is:
5.1.0 - Unknown address error 550-'Callback setup failed while verifying <[email protected]\n(result of an earlier callout reused).\nThe initial connection, or a HELO or MAIL FROM:<> command was\nrejected. Refusing MAIL FROM:<> does not help fight spam, disregards\nRFC requirements, and stops you from receiving standard bounce\nmessages. This host does not accept mail from domains whose servers\nrefuse bounces.\nUser Not Found!' (delivery attempts: 0)
Some one heard about it ?
Regards !

Hi,
Yes this sounds a lot like you where using the bounce verification feature. The reply to address is changes, where bounces should get delivered to and which you would accept. However the other MTA is looking at the mail-from which is not accepted since it does not have a valid bounce tag.
You would need to configure in an Mail flow policy that is catching there sending IP address ( having the right sendergroup attached to it - I would create a new one with there IP address ) and that does not have the checkbox checked for bounce verification. (accept untagged bounces =Yes)
Best Regards,
Mark

Email setup problem on 6760 slide.

What can I do if the email setup function on my new 6760 slide goes all the way through and then fails. This has happened with a normal personal POP email account with just a password and with a business IMAP account with SSL security. Is there another way to set email up? Is there a known bug?

Hello everyone,
I have discovered a workaround that solves this issue:
1. On the list of mail clients, scroll down to the bottom and select 'Other'
2. Enter a nonsense email address e.g. [email protected] and password
3. Proceed through the 'Validating e-mail account' message, than select the 'POP/IMAP' option
4. Now, change the fields to reflect your valid email account settings.
Hotmail/Live users can follow these guidelines:
Email address: your email address
Username: your email address
Password: your email address password
Mailbox Type: POP3
Incoming mail server: pop3.live.com
Incoming mail security: SSL/TLS
Incoming port number: 995
Outgoing mail server: smtp.live.com
Outgoing mail security: StartTLS
Outgoing port number: 465
You can find alternate settings for different accounts fairly easily by searching on the web.
5. You will then proceed to the mailbox screen (and hopefully your emails). From this point onwards you can enter the settings menu and change the above settings again if you need to.
You can also change the preferred connection type in here.
I found that i needed to change the default connection (that the mail application had chosen) to my WAP connection.
After this, my emails were fully funtional.
Hopefully, this will help a few of you,
Regards,
Luke.

Android Email Setup Failing

Similar Messages

Maybe you are looking for