Android phones not sending new contacts to GW

Question

What are the default folders that should be set to syncing to the phones? I didn't see anything in the docs, but I could have easily missed that. It used to be that (GWmobile 2 & 3 I think) wanted a folder called "Unfiled" where it sent any contacts created on the phone that were not put into a folder. That doesn't work, with Android at least.
What it does do, is very strange.
0. You have two phones hooked into the same email account. In my case, an Epic & a Hero (both Sprint).
1. Let's say you have two folders set to sync - Unfiled (legacy) and Contacts (because the program seems to want a folder named "Contacts" - if you don't have one it will frequently rename your first syncing folder as "Contacts" on the phone side).
2. You add a new contact, but are unable to put the contact into a folder (the Sprint Epic, for example, does not allow you to change the folders that Exchange contacts are assigned to evidently - I just received a test model and this "feature" is driving me crazy).
3. The contact will show up on the other phone, but not in either of the syncing folders in your Groupwise address book. What? Crazy right? No - it's in Frequent Contacts!
4. Even though you don't have Frequent Contacts set to sync... the contact created on your phone is syncing "via" Frequent Contacts (while the rest of your Frequent Contacts are, thankfully, NOT syncing).
I'm guessing that Groupwise by default sets contacts with no "folder" attribute to show in Frequent Contacts... or something?
Anyway. What am I doing wrong here?
Note: I just verified that it does not matter what folder you put the contacts in (the Hero lets you file them), they still show up in Frequent Contacts and sync to the other phone mostly in the correct folder ("none" on the Hero -> "Not Assigned" on the Epic, "Contacts"->"Contacts" and "Unfiled"->does not sync !?!?).

Answer 1

>> 1. Let's say you have two folders set to sync - Unfiled (legacy) and
>> Contacts (because the program seems to want a folder named "Contacts"
>> - if you don't have one it will frequently rename your first syncing
>> folder as "Contacts" on the phone side).
>Need to clarify this. In the GW client, you have a contacts "tab".
>This is mapped to one of your PABs, the FC by default. When you click
>on the contacts tab you'll see on the left a tree displayed with the
>main PAB for the contacts tab listed at the top of the hierarchy, with
>all your other PABs appearing below it. SOAP exposes the top of this
>"tree" as /Contacts, which is why you see /Contacts in the Mobility
>connector with all your other PABs underneath (e.g. /Contacts/Unfiled,
>/Contacts/Personal, etc). So you don't need to create any sort of PAB
>called contacts. If you do, it will simply be displayed as
>/Contacts/Contacts. Or, worse yet, I don't know what would happen if
>you created a PAB called Contacts and then tried to edit the Contacts
>tab to map to this Contacts PAB.
I skipped some clarification as well. There is another bug, one which I cannot reproduce predictably, but that I have seen a dozen times or so, where the first contact folder you have set to sync (regardless of the name, I've had it happen to "A Architects", "Consultants", "Unfiled", etc.) gets renamed to "Contacts" when sent to the phone. Had this happen on Android & WinMo devices. The original book in GW is fine, but the folder/book on the phone has the label "Contacts".
Sorry about that - I was referring to the phone and not the tree on Mobility.
>> 2. You add a new contact, but are unable to put the contact into a
>> folder (the Sprint Epic, for example, does not allow you to change the
>> folders that Exchange contacts are assigned to evidently - I just
>> received a test model and this "feature" is driving me crazy).
>This is definitely a device issue. On my Incredible I can specify the
>"group" for an Exchange contacts, where each group on the device is a
>GW PAB.
Well, as I said, I can assign folders on the Hero, but they still don't go to the right place in GW - and they sometimes go to the right place on another phone (they go to Frequent Contacts in GW, or sometimes nowhere). I guess the device could be assigning them in a way not supported by GW? I'm not sure, the ones that get sent down show up exactly like the new ones I create.
>Yes, default behavior. Novell has an entry in their Bugzilla system to
>change this. Not sure when that will happen, though. IMO, Mobility
>should act just like GMS and create its own "Unfiled" PAB for new
>contacts created which aren't assigned a group/category on the device
>and sync to that rather than syncing to the FC.
Seriously. Do people actually use the FC folder? No one here does - it gets filled up with junk so fast it would a) render a phone much less useful and b) seems like it would waste a bunch more server cpu time & disk space with the extra syncing.
>You may wish to submit an enhancement request on this one, and
>reference bug 590962 in your ER. The more people that request this,
>the higher the priority for the bug.
OK, I'll have to look into that. I'm new to this whole Novell "support" arena, as this server (& GMS2-3) are the only Novell products I'm responsible for.
Thanks for the feedback! Is there somewhere that Novell at least has a "known issues" section, or a "features coming in next patch"? I've searched around this site (and googled the net in general) and no luck yet.
In the mean time, I'll just keep my fingers crossed for patches and continually apologize to my users and reset their phones and contacts on a weekly basis. Which is tons of fun.