Android smartphone connection to fibre wifi at hom...
Hi, I don't seem to have a problem connecting my laptop, kindle fire etc to my new fibre BT wifi at home (BT HUb 5)but when i try and connect my android smartphone it finds the hub no problem says its authenticating etc and connects for about 2 seconds then starts all over again - eventually it sometimes comes up to say the wifi connection is unstable. lastnight I got a connection to stay on by first putting airplane mode on then connecting wifi and then disabling airplane mode but as soon as I disconnected wifi and tried to go back in the problem reoccurred. I've also tried resetting the modem(turning off and back on, restarting), the WPS push button connection etc all giving same issue. Anyone any ideas why the phone won't connect when everything else will including the sky TV???
Make sure you have turned off "Smart set Up" on the Homehub. see lnk how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Similar Messages
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I have an ipad2. When connected to my wifi at home it will not download you tube videos for easy viewing. Do I need to upgrade my connection speed? Would 3 Mbps be enought or do I need to go to 6 Mbps. I mainly use my ipad to view emails, browse the internet and watch you tube videos.
thanks - MichelleWelcome to Apple Support Communities.
There are a number of factors in the 'speed' equation. Any or all of them can affect the 'observed' speed of your connection.
1. Are you in a neighborhood full of WiFi routers (and thus, lots of WiFi interference)? I can 'see' at least 22 other WiFi routers from my living room!
2. What is the maximum connect speed and band and bandwidth available from your wireless router. Is it 802.11n or the older 802.11a/b/g? 300Mbits or 150Mbits? 2.4Ghz or 5Ghz or both? Does your router measure (QoS) Quality of Service and can it change 'channels' automatically?
3. What is the observed strength of your wireless connection? Are you getting at least 80% signal when connected? Are there other people in your family also using significant bandwidth at the same time (Netflix, streaming video, streaming audio, game systems)
4. What is the "advertised" speed of your current ISP connection?
5. What is the measured throughput of your current setup. Go to speedtest.net or use the free speedtest.net app available in the App Store. Try several times, from different locations in your home, and at different times of day and night.
I have AT&T DSL advertised at 3Mbit/sec down and 512Kbit/sec up. My Speedtest.net measured throughput is about 2.4 Mbit/sec downstream and upstream is about 0.4Mbit/sec. I'm using a Motorola Netopia 2210-2 DSL modem. I have no problem viewing YouTube videos and other mobile video content on the iPad 2. I'm connected wirelessly to a D-Link DIR-655 Gigabit router rated at 150Mbps at 2.4Ghz (only) with 802.11 b/g/n enabled. The interior of my home is within a range of 30-50 feet from the router and no more than 1 wall. It is a single level concrete slab foundation of about 1500 sq. ft. with cathedral ceilings. I have successfully streamed ESPN3.com on my MacBook at the same time my son was streaming another ESPN3.com game on his MacBook Pro. I've streamed YouTube videos while my son was watching a NetFlix movie on his Wii game system. He's also successfully used Skype for extended 'teleconferences.' None of my devices are connected to HDMI on a large screen TV. 95% of the time, I can do iChat video without any signal breakup to my son (who is at a college with a Gigabit (1000Mbit) wired connection!). 5% of the time the connection drops. We haven't tried FaceTime (designed for mobile connections to be much less bandwidth-intensive, from what I understand) simply because we both have iChat on our computers.
So for me, a 3Mbit DSL connection is absolutely adequate, given all the other parameters mentioned. As the car manufacturers say, "Your mileage may vary."
Message was edited by: kostby -
Hi, just replaced my iPhone 4S.. Noe, I can't connected to my wifi at home. My iPad & husband's iPhone works just fine. Reset the router and its still not working. What else can I do? Please help. 2 dys w/o wifi don't want to waste anymore data!
on your phone - settings - general - reset - reset network settings.
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My ipod 4G won't connect to my wifi at home with new router. Says "unable to connect" and won't give me any other options. Have tried resetting network connections. I don't want to lose anything. I have tried turning everything off and back on again. Desktop and laptop are working fine. Sometimes it turns on suddenly and I can use it for like 20 mins but then shuts off again. Same thing is happening with my dad's iphone, Help.
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
my iPhone 4 won't connect to our WiFi at home, but will at other WiFi spots. However, my parent's iPhones work and connect just fine at home using WiFi. I have called and talked to several people and no one seems to be able to help me.
The two things to try first are renewing your network lease, forgetting the network and if that doesn't work to reset all networks. You might have tried one of these but I'll repeat the steps just to make sure.
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Renew Lease
If that doesn't work then
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Forget this Network
If that doesn't work
Settings > General > Networks > Reset All Networks > then reset your iPhone by
Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart.
I hope one of these will help. -
My iPhone wouldn't connect to my wifi at home but connects to others when i go out. i have tried resetting my whole phone and network settings but still wouldn't work. Everyone in my house has an iPhone and theirs work perfectly. I need help. it randomly started working yesterday after not connecting for 4 days and suddenly it stopped working again today
The two things to try first are renewing your network lease, forgetting the network and if that doesn't work to reset all networks. You might have tried one of these but I'll repeat the steps just to make sure.
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Renew Lease
If that doesn't work then
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Forget this Network
If that doesn't work
Settings > General > Networks > Reset All Networks > then reset your iPhone by
Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart.
I hope one of these will help. -
My iphone 5 previously can connect to my Wifi at home, but now my phone can't connect to the Wifi even if it's in range , it appears ( unable to connect ) any help please ??
Try reseting network settings.
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I just bought an iphone4 and is connected to my wifi at home but I can't bring anything up in the app store, itunes, etc. My husband has a droid 2 and he has no problems with the wifi? Any ideas?
If you look at the top left of your screen you will either see a 3G (or 4G if you have AT&T) or you will see the wi-fi symbol. If you don't see the wi-fi symbol you are connecting to Gmail through your cellular data plan, not via wi-fi.
To answer your question, it doesn't happen often but when it does the steps I mentioned above will normally resolve it. Hopefully you won't have any further problem with this. -
I can't even switch the wifi button to try and connect to my wifi at home but my iPad still uses the wifi just fine.
Thank you, I am trying to last option now. Resetting my network settings and if that still doesn't work ill have to go in to the apple store. Hopefully I won't need a new phone because I'm already at my limit with replacements on my AppleCare even though the issue with the phones 3 out of 4 times wasn't my fault and I can't afford to buy another phone.
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Hi, I was working at home with my iPad, everything was going well. It went out battery and after this I am unable to connect to the wifi at home. Before getting out battery no problem, and now it sees the router signal but it is unable to connect to it.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Last week I had to recieve an iPhone 3S loaner phone. The guy at the counter restored it partly (expect for apps); it worked like a headach and I exchanged it for an iPhone 4. He handed it over to me and said I could restore it once I was home. I go home, connect to my wifi, and nothing happens. I am unable to restore it so I plugged it into my laptop to restore from iTunes. It restores it from March 2013... I would like to have the newest backup as possible. I have tried to reset it to Factory Setting, taken out the SIM Card. And recently did the 6.1.3 Software Update.
Can anyone help me please!If you restored from itunes, then you got the newest backup it had. Are you sure you didn't back up to it recently? Maybe you were backing up to icloud. The two are different.
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hello everyone.
i was surfing browsing and downloading on my iphone 4 on my home wifi and other places without any problem but today i found out that even though i'm connected to my wifi i got no internet access. i also got this new problem, my led flash is on. if i tilt the device the flas dims a bit. i tried switching off the device but still the flash is on. i tried using at other wifi network same problem. i tried forget this network, switching off and turning on the device i also tried reseting the network and also hard reseting the device. but still same problem. what can i do about this? and if i send it to apple what are my options? i got warrant coverage so will they be able to repair it ? if they are not able to repair then will they give me new iphone 4 or refurbished iphone 4 for replacement?Apple does not repair devices. If they are covered under warranty, the device is replaced. You will not get a new phone, you will get a service unit which is as good as if not better than new.
If all the basic troubleshooting from the User's Guide has been done and the device does not get Internet access via Wi-Fi from multiple locations, the only thing left is to take it to Apple. -
My iPad 2 won't connect to my wifi at home
My iPad will connect to wifi at my work, and my friends house etc. when I am home it will show that I am connected to my wifi but I can't get on the web or anything else that needs internet access. We also have 2 other iPads in the house and they have no problem connecting.
reset network settings
settings- general- reset - reset network settings
now reconnect to wifi
settings - wifi- click network name - enter password - join
Peace, Clyde -
My iPod used to always connect to the WiFi at home but now it doesn't. What can I do?
My iPod used to always connect to the internet at home but now it does not. What can I do?
Try the following:
Restart your WiFi router by removing power to it for 30 seconds.
On your iPod Touch use Settings > General > Reset > Reset network settings.
If this does not work test your iPod on some other networks, e.g., Starbucks, etc. If it doesn't work there it may have developed a hardware problem.
See also: iOS: Troubleshooting Wi-Fi networks and connections -
my iphone 4 quit connecting to my home wifi. ipad works fine. won't connect at other wifi spots. Says cannot connect to network.
Hey cgood59,
Thanks for the question, and welcome to Apple Support Communities.
I understand that you are having issues connecting to Wi-Fi networks with your iPhone 4. The following troubleshooting assistant may lead to a resolution:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more in-depth troubleshooting, refer to the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M.
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