ANNC: Visit Adobe's Exhibit Booth at WritersUA

Rick Stone (Captiv8r and RoboWizard), Peter Grainge, John
Daigle, Matt Sullivan and other forum posters will be at the Adobe
Exhibit at
WritersUA in
Seattle. This is a great chance to learn about the entire Adobe
Technical Communication Suite (Captivate 4, RoboHelp 8, FrameMaker
9, Photoshop CS4 and Acrobat)
Since many Captivate authors also use RoboHelp, you will also
want to meet the new Adobe RoboHelp Product Manager, Dhiren Jani in
person. Dhiren would like to meet you and get your thoughts on the
new release as well as listen to your "wish list" for future
releases. You can also set up a meeting time with him. Dhiren
invites you to drop him a line at dhirenj at adobe dot com .
Also joining us will be crowd-favorite, RJ Jacquez, your
Adobe Captivate (and all of TCS and eLearning Suite) senior product
evangelist.
You can read more by following the
Adobe Tech Comm Blog as
well as
RJ's blog
See you there!
John Daigle
Adobe Certified Captivate and RoboHelp Instructor

rpestes wrote:
Dear Adobe,
You have been great in keeping us up to date with all of PP's features. Having come over from Apple this open communication is a breath of fresh air.
Last year about this time we started seeing posts about the new CS6. May we please have the same this year about CS7? It was a big help to have some info before arriving at NAB.
I can't wait to visit your booth and get recharged with all your great products.
Most Sincerely,
An Addicted CS User!
While I can't say anything about upcoming releases, here's a technology "sneak peek" video we just released for After Effects.
Nothing yet for Premiere Pro.

Similar Messages

I have Lightroom 5.2. When I installed LR 5.3 vis Adobe Creative Cloud there was an error 1624

I have Lightroom 5.2. When I installed LR 5.3 vis Adobe Creative Cloud there was an error 1624
Details of the error message as follows:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
MSI Error message:
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624
Would appreciate you help on this.

Please forgive me. I have not figured out how to use this forum very well. I have a similar problem. I have a trial version of Lightroom 3 already. I have signed up for Photoshop CC etc.
It includes Lightroom and several other piece of software. Lightroom 5 will not install. I was successful at downloading and installing Photoshop CC and Bridge CC. As I said Lightroom did not install. The Adobe Applications Manager shows "Installation Failed". I did retry and got the same error. The error is
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW006 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} ----------- ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
I am running a Mac. The OS is Snow Leopard. Is there any other information that I can provide that might help? In about May of 2011 I changed from Windows to Mac. At that time Adobe provided me with a trial copy of Lightroom which I installed and did not really ever use.
James Gray

Can I visit Adobe Headquarters?

I live in England but will be visiting the States next month and am for just one day in San Jose. Can anyone tell me if it's possible to visit Adobe Headquarters? I don't have any specific business or particular reason to go there other than that as a Premiere and Adobe user and lover I'm curious and wonder if there's anything interesting to see. But would I even get as far as being allowed to Park unless I had a legitimate business reason for being there? Can anybody shed any light on this? Many thanks.

If you do go, just realize that the lines for the rides get long in the summer. So make sure you get a “Fast Pass”, for front of the line privileges.
So must see attractions are:
The Premiere Haunted Mansion
Adobe Zone – Tower of Terror
The Pirates of the CS5.5 Suite
(Try to eat outside the park, as the food concessions are expensive, and the food is not that great)

Adobe story stuck at "ST STORY" and is not loading

I am trying to use adobe story free for the first time. Joined adobe cloud. Uploaded latest flash. Cleared all cash.
can load in, but when hit get started the screen has "ST ADOBE STORY" and a orange bar like it is loading, but does nothing else.
one post suggested trying a different browser, I was using chrome. I use IE, and it immediately went to the same place. it skipped join, sign in .....

- First update the flash player plugin ( http://get.adobe.com/flashplayer )
and then make sure that your browser is able to display flash content. To check this you can visit this site: Adobe - Flash Player
Here you should be able to observe the 'Version Information' box.
Now visit Adobe Story again in the browser and login.
The 'St Adobe Story' animation page is a place-holder page while browser is downloading the Adobe Story application in the background. (application is of nearly 3 MB in size)
- If you are still stuck on that page after few minutes then you can try the following to make sure that this is not an issue related to cache/cookies.
   - Open New Private Browsing Window of the browser ( In Chrome the option is 'New Incognito Window' )
   - Visit Adobe Story in that window, login and wait few minutes for application to load.
   - If you are able to login in this window then please clear your browser's cache and cookies (How do I clear my web browser's cache, cookies, and history?)
- If it is still stuck, then please try to update your browser. ( or may be install a new browser, say firefox, and try on that one )

My updates are failing. Adobe application manager may be damaged. I have downloaded and installed a new copy and the problem persists.   Please help.

I am trying to update Photoshop CS6 in order to read my camera's RAW files. It is a camera that is supported by Adobe Photoshop CS6. However, when I try to get the Adobe Application Manager to update the software, it fails to do so. (The spinning wheel tells me it is checking for updates and then quits, saying that "Update Failed - Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager.")
I have tried to reinstall the Adobe Application Manager 8.0, which gives me the following error message "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." However, when I go to the link provided to download the Adobe Support Advisor, this piece of software NO LONGER EXISTS. "
The Adobe Support Advisor has been discontinued
The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
So, I have gone to the forums and took the recommended step to update my software manually - getting the update Photoshop_CS6_13_0_6upd-2.dmg. However, this update also fails stating that my Adobe Application Manager may be damages. Download and install a new copy of Adobe Application Manager. Which puts me right back where I started.
I have also taken the step of completely reinstalling Photoshop CS6. This did not solve the problems outlined above.
Please help!

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analy

Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."

Nobody can tell you anything without proper system info or other technical details. We don't even know what exactly you are trying to install.
Mylenium

Creating 508 Adobe Acrobat Accessible Docs from various sources and formats

Note: I have no 508 training, except for perusing of documents on the web.
I need to create searchable 508 Compliance report documents for Adobe Acrobat (not for the web at this time) from merged PDF files.
To create these reports, I do not have originals, all I have been given are PDFs, some of which have been created from Word and others scanned (some with OCR and some not). Some of the reports are converted directly from Word but may also be a combination of electronic and scanned pages (signature pages, graphics, appendices, etc.) Often the scanned pages have not been scanned to actual letter size (8.5 x. 11), but are smaller. Sometimes they are larger or A4.
In preparing the final report, I take all of the PDFs and merge them into one document.
I add watermarks and headers/footers to the whole document.
In order to get all of the watermarks and headers/footers to align on the page with ease, I need all of the pages to be the standard letter size of 8.5 x 11 without losing any information.
The only way I can figure out how to achieve this is to take the pages (usually scanned pages) that need to be enlarged (sometimes reduced) and Print to a PDF.
This will create a new PDF of the existing PDF; making it the standard letter size of 8.5 x 11, without cropping.
I can then replace the odd-sized pages with the new PDF pages, creating a document where all of the pages are now the standard letter size of 8.5 x 11.
Once my document is all the same size, I can add my watermarks and header/footers.
I still need to make the whole document a searchable 508 Adobe Acrobat compliant document.
I believe I need to run the OCR Text Recognition to convert/capture scanned pages and pictures to make this document a searchable 508 Adobe Acrobat compliant document.
I tried running the OCR text recognition on the current merged (160 pages) PDF document (before adding my watermarks, headers/footers) to capture the scanned text, and I receive the following errors:
        This page contains renderable text.
        This page has graphics other than images or text on it. It cannot be captured.
When I ran the Adobe Acrobat Accessibility checker, I get the following errors:
       The first page is a scanned signature page: the error says
1 image with no alternate text
            1 element(s) that are not contained within the structure tree.
1.     Inaccessible page content
     Most of the remaining detailed report errors are:
Inaccessible page content
1 element(s) that are not contained within the structure tree.
I tested one page and used the Touch Up Reading Order tool and added alternate text to a signature block, ran the accessibility checker again, but still came back with alternate text errors.
I am open to suggestions. Feel free to advise me from beginning to end in regards to what I’m trying to accomplish.
THANK YOU!

You do have a boat load of work.
     This page contains renderable text.
     This page has graphics other than images or text on it. It cannot be captured.
This isn't an "error". Acrobat's OCR cannot process PDF page content that is not exclusively an image.
    1 image with no alternate text
When properly tagged, an image or graphic in a PDF is identified by the PDF element "Figure"
(<Figure>).
All Figures shall have an Alternate Text Description.
You may have images/graphics that are tagged as Figures but should be Artifacts.
OCR - The hidden layer of OCR output provided by Searchable Image or Searchable Image (Exact)
is, for practicable purposes, not something one can effectively created Tagged PDF from.
Prior to Acrobat 9 one would use Formatted Text and Graphics. With Acrobat 9 one would use
ClearScan. Alternatively, one might just re-key the content in an authoring application and output Tagged, accessible PDF.
Watermarks & Header/Footers -
Oh boy; well, once you have everything else in a "green board" line up you'd add these and manually
"fold" them into the structure tree via proper tagging.
So, the first step is to gain at least a fundamental understanding of what an Accessible PDF is and
how to create it. Then you'd want to become familiar with Section 508 1194.22.
As each of the paragraphs are correlated to WCAG 1.0, you'll want to review it to understand what
the correlation is and how it relates to PDF.
However, Section 508 will be changing.
The Draft Updated Standards and Guidelines are on the street.
The window for public comment closed a few weeks ago.
PDF - What it is: An ISO Standard (ISO 32000-1:2008)
Obtain a free version of this ISO Standard to study what "Tagged" PDF is (Accessibiity is just one facility associated with Tagged PDF).
http://www.acrobatusers.com/blogs/leonardr/adobe-posts-free-iso-32000
Section 508, 1194.22
http://www.section508.gov/index.cfm?FuseAction=Content&ID=12#Web
The "change" that is pending - at the Access Board's site:
Section 508 Homepage: Electronic and Information Technology
http://www.access-board.gov/508.htm
Download the PDF of the Draft Updated Standards and Guidelines for review and study.
Note that, in part, this more closely aligns Section 508 to WCAG 2.0.
WCAG 1.0
http://www.w3.org/TR/1999/WAI-WEBCONTENT-19990505/
WCAG 2.0
http://www.w3.org/WAI/intro/wcag.php
Start with the Overview and work through the technical, educational, and transition to 2.0 information.
"How To"
Still relevant in an Acrobat 9 world:
Creating Accessible PDFs using Adobe Acrobat 7.0 Professional, Greg Pisocky
http://www.appligent.com/adobeaccessibility
(Download to PDF file and exercise files (ZIP file).
For Acrobat 9:
http://www.adobe.com/accessibility/products/acrobat/
For links to an accessibility overview and FAQ.
Acrobat accessibility training resources
http://www.adobe.com/accessibility/products/acrobat/training.html
Yes, review - study all.
A resource listing at Acrobat Users Community
(PDF Tags Books thread)
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=15622
I've not checked all the links recently - some destinations of the URLs may be gone
(floatsom on in the deep blue of the web <g>).
Regardless, much "how to" was in PDF documents Adobe published for earlier Acrobat releases.
It is still relevant.
Accessibility on demand eSeminars:
http://www.acrobatusers.com/learning_center/eseminars/on_demand
Scroll through the pages of links to the recorded eSeminars to locate and view -
--| David Mankin's "Scanning and OCR"
--| Duff Johnson's "Tech Talk: Making PDF files comply with Section 508"
Transcript, PDF of PowerPoint file, other information for download at Lori Kassuba's AUC Blog -
http://www.acrobatusers.com/blogs/lkassuba/making-pdfs-comply-section-508-tech-talk-0
--| Charlie Pike's "Accessibility"
"Q&A" transcript at Lori Kassuba's AUC Blog -
http://www.acrobatusers.com/blogs/lkassuba/top-questions-june-accessibility-eseminar
Accessibility Forum at AUC - Accessible PDF related posts
http://www.acrobatusers.com/forums/aucbb/viewforum.php?id=18
Read through Duff Johnson's AUC Blog and Talking PDF articles related to accessible PDF.
--| AUC Blog http://www.acrobatusers.com/blogs/duffjohnson
--| "Talking PDF" http://www.appligent.com/talkingpdf
Visit Adobe TV
--| Ensuring Your PDF is Accessible
http://tv.adobe.com/watch/acrobat-tips-and-tricks/ensuring-your-pdf-is-accessible/
--| Navigating an Accessible PDF Document (Part 1)
http://tv.adobe.com/watch/acrobat-tips-and-tricks/navigating-an-accessible-pdf-document-pa rt-1/
--| Navigating an Accessible PDF Document (Part 2)
http://tv.adobe.com/watch/acrobat-tips-and-tricks/navigating-an-accessible-pdf-document-pa rt-2/
Getting underway from cold iron shutdown takes time and effort.
Be well...

Problems displaying a pdf correctly (both with preview and adobe reader)

Hey guys,
I've been having problems with displaying lecture notes (pdf files) correctly. It doesn't matter if I use preview or adobe reader.
Can anyone please help me out?
thanks a lot in advance,
Simon

Hi there,
I have a very similar problem: a number of pdf files that I can see perfectly well in Safari/GoogleChrome do NOT show correctly in Preview or ANY iPad app I have (Notability, Adobe, PDF Expertm iAnnotate, Dropbox etc.).
The problem is that punctuation -- with the expection of periods or bolded text -- does not show properly. For example, commas and quotation marks to not show, and some numbers to not show.
Moreover, once I have annotated/viewed the problematic file on the IPad and resync to dropbox to view on Mac vis Adobe (which I do with most pdf files with no problems), I get an error message upon reopening the pdf file saying "Cannot extract the embedded font 'FAFWQV+--unknown-2--'. Some characters may not display or print correctly." (the 'quoted' text changes each time). When opening in Preview, no error message appears, though the fole is still lacking punctuation etc.
Here is a link to one problematic pdf: http://niis.cass.cn/upload/2012/12/d20121201200145301.pdf
NB: the file is in Mandarin, however I can successfully open/edit/annotate/sync other pdfs using Mandarin font so I'm not sure if the language is related to the problem.
I would be extremely grateful for some help with this please!
Thanks!

I got an e-mail saying my Adobe account was on a list of compromised e-mails. Info?

I received an e-mail this morning from Evernote saying that my Adobe e-mail was on a list published of compromised Adobe accounts. I am wondering what type of information may be compromised and what actions I should take other than just changing my Adobe password. Is there any more information out there?

I'd be suspicious of the email. Why would evernote email you, rather than Adobe?
But it's true that passwords were stolen. You SHOULD visit Adobe's web site and change your password. I suspect you've already done that to post this message.
You SHOULD NOT click on any link in this mail OR ANY OTHER that says to click to change account settings/password.

After buying Adobe Premiere from the cloud, installation by (Adobe service), my InDesign CS6 quits on startup. Need help, Adobe doesn't want to fix this.

If you buy a cloud application while you have a totally legal Creative Suite Premium 6 it might stop working. Adobe made the installation by taking control of my computer. The girl did not seemed totally well trained... my opinion and right after that my InDesign stopped working!!! Now my If I call to get help they send you here because they don't want to spend money fixing that problem. So, I wonder if it's a good idea to buy a new application from the cloud if you already are a good customer. It's probably safer to buy other CS6 or CS5 versions if you already have some. Otherwise you might be stuck to buy the entire package through the cloud even if you don't need the last versions. To solved my problem, I erased the applications with all the preferences on the second time around, reinstalled everything and InDesign still quits on startup. I have the same setup at home but this one does work.

Hi Jeff, here is a transcript of a chat I had with Pradeep. This should get you up to date with the situation. Meanwhile, i actually download the entire software from this address to reinstall the InDesign: licensing.adobe.com
Pradeep: As I understand you are having trouble with using Indesign CS6.
Pradeep: Is that correct?
André Guernon: Yes, it was working fine like the rest of my CS6 premium but after premiere was installed it failed completely.
Pradeep: Thank you for confirming.
Pradeep: May I know if you are getting any error message when you try to launch the software?
André Guernon: Yes, InDesign quit unexpectedly.
Pradeep: Okay.
Pradeep: Before you get the error message, may I know if you are able to see the workspace, the menubar and the tool bars of indesign software?
André Guernon: I see nothing of the interface, the process takes about a quarter of a second.
Pradeep: I am sorry for the Inconvenience Andre.
André Guernon: Thats OK, just happy that you are here.
Pradeep: I wish I could help you with the issue but we (chat support) handle issues with Download and Installation, Adobe CC products.
Pradeep: As the issue is regarding an old version, I request you to visit Adobe forums where our experts will be able to assist you.

Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with inst

Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation . " What do I do?

yes, I did that with helping message 3, I'd remove Cs6 only, but it did not help. The message "Failed to initialize the setup program. To identify the problem, download the program Adobe Support Advisor" repeat again =(

What happened to the Adobe CS updates

Do you remember Adobe said late last year that they will be updating their CS3 apps for Leopard in February. Well I'd like to know what happened!
I still have my Photoshop bugs and Indesign does not "hide" itself when asked.

Do you remember Adobe said late last year that they will be updating their CS3 apps for Leopard in February. Well I'd like to know what happened!
You're asking the wrong crowd. Visit Adobe's forums to post this question. You'll have much better luck getting an answer there than here.
Not to hijack your thread but when is CS4 coming out?
No one here will know that answer, either. It's pretty safe to say though since CS3 just came out a few months ago, I wouldn't expect to see CS4 for at least another year.

Adobe flash player keeps crashing every few weeks?

Every few days to weeks adobe flash player crashes I will try update adobe and fire fox but tnothing works or I already have the lastest versions. Sometimes it down hours, sometimes a week. Then it goes away and happesn starts all over agin in a few days to weeks. Here are the last 5 crash reports.
a82789c4-a16c-4e10-94f0-2aa58029290f 2/7/2015 4:37 PM
3b3b23eb-a31f-4d76-a369-0c7887695ebd 2/7/2015 4:37 PM
f3684ebe-5926-4fa8-8bb5-bd28641f7c39 2/7/2015 4:36 PM
09327ceb-7d43-46c0-9b59-dc71adf9fb5e 2/7/2015 4:29 PM
bp-d0b98e6c-819f-49e4-b8cf-200822150207 2/7/2015 4:29 PM
bp-5b7c2624-2abd-40b7-89d8-39ccf2150207

Adobe Flash plugin has crashed - Prevent it from happening again
The message, "The Adobe Flash plugin has crashed," is shown when the Flash plugin stops working unexpectedly. Reloading the page will often get the video, game or animation to play again.
If the Flash plugin continues to crash, updating to the latest version of Flash should fix the issue. This article explains how to update Flash and other possible solutions.
Plugin crash notification Fx21
Update Flash
The latest version of the Flash plugin should perform better and crash less often. To check if Flash is up to date, visit Mozilla's Plugin Check page. If it says that Flash needs to be updated, install the latest version manually using the steps below.
Go to Adobe's Flash Player download page and download the Flash installer.
Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
When the download has finished, close Firefox.
Click the menu button New Fx Menu and then click Exit Close 29
Open the Flash installer file you downloaded and follow the instructions.
Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer.
Disable hardware acceleration in Flash
Many Flash problems can be resolved by disabling hardware acceleration in your Flash Player settings (Adobe's Flash Player Help - Display Settings page has details). To disable hardware acceleration in Flash:
Go to this Adobe Flash Player Help page.
Right-click on the Flash Player logo on that page, then click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
Remove the check mark from Enable hardware acceleration.
fpSettings1.PNG
Click Close to close the Adobe Flash Player Settings Window.
Restart Firefox.
Flash Plugin - Keep it up to date and troubleshoot problems
The Adobe Flash Player browser plugin lets you view video and animated content in Firefox. This article has information about testing, updating, uninstalling and troubleshooting the Adobe Flash plugin.
Note: The Firefox Software Update feature does not update installed plugins. See the Adobe Security bulletins and advisories page for information about security and stability issues affecting Adobe Flash Player and other Adobe products.
Testing Flash
Visit Adobe's Test Page to see if the Flash plugin is installed and working properly. If it tells you that Flash is not installed, follow the instructions in the Updating Flash section below to install the Flash plugin.
Updating Flash
The Flash plugin automatically updates itself by default. If Mozilla's Plugin Check page says that Flash is outdated and you don't want to wait for the automatic update, you can update Flash manually by downloading and installing the latest version from Adobe.
Go to Adobe's Flash Player download page and download the Flash installer.
Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
When the download has finished, close Firefox.
Click the menu button New Fx Menu and then click Exit Close 29
Open the Flash installer file you downloaded and follow the instructions.
Note: If you are having problems with the Flash installer from Adobe's download page, you can use this Flash Player installer link to directly download the full installer.
Uninstalling Flash
For instructions on uninstalling Flash, see Adobe's help page, Uninstall Flash Player - Windows
Note: Running Adobe's uninstaller will remove Flash from all browsers where it is not built-in, including Internet Explorer. You will be prompted to reinstall Flash when you visit a page that requires it, such as Adobe's Test Page.
Troubleshooting
Flash plugin not working
If Adobe's Test Page does not show that Flash is working even though you have installed the latest version, your Flash plugin may be disabled. To make sure that Flash is enabled,
Click the menu button New Fx Menu and choose Add-ons. The Add-ons Manager tab will open.
In the Add-ons Manager tab, select the Plugins panel.
If the Flash plugin is disabled, select Always Activate in its drop-down menu.
Flash works in Internet Explorer or Chrome but not in Firefox
There are three different types of Flash Players: an ActiveX version for Internet Explorer, a Chrome version built-in the browser and a plugin version for Firefox and some other browsers. If you want Flash to work in Firefox you must install the plugin version, as explained above.
The Adobe Flash plugin has crashed
If you see this message instead of Flash content, see Adobe Flash plugin has crashed - Prevent it from happening again.
Unresponsive plugin warning
Firefox will show you a warning dialog if the Flash plugin is taking longer then expected:
warning-unresponsive-plugin
See the article Warning Unresponsive plugin - What it means and how to fix it for solutions and workarounds.
Cannot view full screen Flash videos
See Flash videos won't play full screen.
Playing Flash videos makes Firefox hang
If Firefox stops responding or if the Flash plugin hangs or stops working when playing Flash videos or games, try these solutions:
Pause or stop Flash in other tabs. You may need to close those tabs.
Update Flash. See the Updating Flash section above for instructions.
Disable hardware acceleration in Flash using these steps:
Go to this Adobe Flash Player Help page.
Right-click on the Flash Player logo on that page, then click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
Remove the check mark from Enable hardware acceleration.
fpSettings1.PNG
Click Close to close the Adobe Flash Player Settings Window.
Restart Firefox.
Update your graphics drivers. See Upgrade your graphics drivers to use hardware acceleration and WebGL for details.
Other Flash problems and solutions
Your Flash issue could be caused by an extension, theme, or hardware acceleration in Firefox. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to narrow down the cause.
Other solutions for general audio and video problems are listed in the Fix common audio and video issues article.
If Flash content does not work, acts strangely, causes errors, or if you see a notice that you need to update Flash (for instance, at Mozilla's Plugin Check) even after installing the latest Flash version, uninstall and reinstall Flash.

Adobe Website ID issue

Hi,
I have an Adobe website issue I would like to raise.
When i visit Adobe ID (accounts.abode.com) using Safari or Firefox the fields autofill with my previous email address and the field instantly becomes locked - I am unable to delete it to enter my actual adobe ID address. I don't think this is a browser autofill issue - what actually happens is that I get redirected several times when i hit the site.
This issue doesn't happen if I use Chrome - but I should be able to log in to my actual Adobe account using any browser, so that i can manage my account.
Thanks,
Derrin

Badaboom! Thanks John

InDesign CS6 quits on startup after buying Adobe Premiere from the cloud. Need help, Adobe will not.

I bought all the versions of creative suite over the years and now just bought Adobe Premiere from the cloud. From that moment my InDesign CS6 quits on start up and they tell me that they cannot support me on the phone and to go F myself. I erased everything, even the preferences, reinstalled it and still have the same problem. Do you think this is a marketing trap, buy a new one and we will make sure that you have to change everything? Help, I can't work anymore.

Hi Jeff, here is a transcript of a chat I had with Pradeep. This should get you up to date with the situation. Meanwhile, i actually download the entire software from this address to reinstall the InDesign: licensing.adobe.com
Pradeep: As I understand you are having trouble with using Indesign CS6.
Pradeep: Is that correct?
André Guernon: Yes, it was working fine like the rest of my CS6 premium but after premiere was installed it failed completely.
Pradeep: Thank you for confirming.
Pradeep: May I know if you are getting any error message when you try to launch the software?
André Guernon: Yes, InDesign quit unexpectedly.
Pradeep: Okay.
Pradeep: Before you get the error message, may I know if you are able to see the workspace, the menubar and the tool bars of indesign software?
André Guernon: I see nothing of the interface, the process takes about a quarter of a second.
Pradeep: I am sorry for the Inconvenience Andre.
André Guernon: Thats OK, just happy that you are here.
Pradeep: I wish I could help you with the issue but we (chat support) handle issues with Download and Installation, Adobe CC products.
Pradeep: As the issue is regarding an old version, I request you to visit Adobe forums where our experts will be able to assist you.

ANNC: Visit Adobe's Exhibit Booth at WritersUA

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