Annotations in a protected PDF document - ipad

I have a protected PDF document - Not password protected.
The document was emailed, I have saved and opened using the Adobe Reader app on my ipad.
I am unable to make comments or annotations to the document as the "cloud" is grey.
The creator of the document informs me that the document was saved with the capablity of making comments but cannot be edited.
How do I go about unprotecting the document so I can make comments/notes.
The Ipad is the new version and Adobe Reader is version 10.3.0
Thanks

Can you please share the document with us at [email protected]?
The Adobe Reader for iPad/iPhone is restrictive about modifying PDF's with signatures or certification applied. This is because we don't have the capability to re-sign or recertify, nor do we have the capability to make sure we only overwrite areas that will not "break" the existing signature. If you can share the document, I should be able to tell you why we're preventing this particular document from being edited. I suspect that it's the protection - we may disallow editing for all protected documents.

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    2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
    2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
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        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
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    2009-08-27 15:35:11,013 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-6, hashcode: 30537506  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
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        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
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        at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
        at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
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        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
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        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
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    2009-08-27 15:35:37,180 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-7, hashcode: 28842160  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
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    2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
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    com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
        at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
        at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
        at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
        at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
        at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
        at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
        at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
        at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
        at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
        at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
        at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
        at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
        at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
        at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
        at org.jboss.ejb.Container.invoke(Container.java:873)
        at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
        at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
        at $Proxy234.getVoucher(Unknown Source)
        at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
        at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
        at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
        at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
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        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
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        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
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        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
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