Annoying DVD/CD error and iTunes

Trying to troubleshoot a friend's Sony Vaio VGN-FE880E running Vista Business premium, I think. It's windows Vista Business of some flavor... but I digress.
I'm her Tech Support, but she lives in NYC, I'm in Atlanta. We only get together a few times a year, so I only have limited time to check out her computer to see how it's working. Usually, there's not a lot to do. This time, I'm stumped. Her computer wasn't recognizing any CD/DVD placed into the drive. It's realtively new, and she got it in late Feb/early March.
In Device Manager, it lists her CD/DVD drive as:
"Matshita DVD-RAM UJ-850S ATA Device"
It has the ever annoying "warning" triangle by it. Wading into it, yields the following problem:
This device cannot start. (Code 10)
OK... Can't uninstall/reinstall the easy way. Have to wade into the registry editor and follow these instructions:
http://tinyurl.com/2nwnqx
That allows me to uninstall the drive (although there is no "lowerfilter" section to delete).
After reinstalling the drive, everything is fine. Until I launch iTunes.
iTunes gives an error along the lines of: You've changed your hardware. You need to reinstall iTunes so that it can access your CD/DVD drive properly.
OK.... I've done that. And then the DVD drive error pops up again.
I've tried this multiple times, same result. iTunes is the latest, and all the updates to Vista are in place.
Sony has passed the buck on this, saying to contact Apple as it has to be their problem.
Thoughts on how to fix this?
Thanks for any/all input...
cnsayre

THIS IS VERY INTERESTING.
When I tried to upgrade from iTunes 7.1 to 7.2 it was a MAJOR disaster. And this thread caught my attention because the exact same thing happened to me.
When I uninstalled iTunes 7.1, my computer wouldn't let me install 7.2 or Safari. I kept getting an error. It wouldn't let me reinstall 7.1. So I thought there might be a conflict with Zone Alarm or Trend Micro PC-cillin. So I uninstalled both along with Ad-Aware and Firefox and then everything went downhill. I couldn't reinstall PC-cillin 2007 only 2006 version. Yet I was able to reinstall Firefox, Ad-Aware, and Zone Alarm. But my Firefox got screwed up as did Internet Explorer. A few days later, my DVD and DVD-RW drives stopped working. Every time I would put a disk in, it wouldn't recognize it. Like when I restarted my computer, my H (DVD) and I (DVD-RW) drives wouldn't even show up under My Computer. It was as if the drivers had gotten wiped out. And when I went into the Device Manager, it had those yellow marks by both drives.
So I ended up uninstalling ALL of my programs, reformatting my hard drive, reinstalling Windows XP Media Center Edition, and reinstalling all of my drivers. I was lucky that when I went into the setup program and changed the boot sequence it picked up the DVD drive. Everything works fine now. I was able to install iTunes 7.2 and Safari as well as my other programs.
BUT THERE'S NO WAY I'M UPGRADING TO ITUNES 7.3
Dell E510   Windows XP  

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