Annoying thing in BB Desktop Manager

Every time when I install something via BB Desktop Manager it offers to install Documents To Go on my device.
Even I did not mark Documents To Go in the applications list it becomes selected automatically and the desktop manager offers me to install this software.
But I do not want this software on my device.
Is there a way to turn this off?
Solved!
Go to Solution.

I have just wiped the device. And there are the following apps listed:
I wiped the device and installed device software via Online update (launched Internet Explorer and opened
this page: http://na.blackberry.com/eng/services/devices/
Now, when I start BB Desktop Manager it automatically checks Docs To Go.
See image below:

Similar Messages

App Error 200???? Desktop Manager not connecting to Device??

I am officially out of ideas for what to do with my phone!!
I changed my pay as you go tariff yesterday and in order to reset the phone to get my internet settings I switched off the handset and turned it on again.
When I turned it back on it started to load as normal then came up with "App Error 200" message. I have done a hard reset and even after taking out the sim and battery it still wont work.
I know I can change things on my Desktop Manager, but that now wont recognise the phone is connected. I have gone to the 'Options' button (top right hand corner) and applyed the USB connection but is still wont work!!
Can anyone help as I am totally lost and have lost all patients!!!!
Thanks

If that still doesn't work you will need to do the following:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
Then reload the OS from the thread below:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/227412-os-8900-v5-0-0-1168-5-...
You can use the OS in the download link in the thread above or you can download from your own carrier (doesn't matter where it comes from) but be sure and use the instructions in the above thread to install it.
If you didn't have a backup from before this happened you will lose your data.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

How do I view on my computer the things i've backed up with Desktop Manager?

I went on the Desktop Manager and clicked BackUp. but how do i access (view) ,on my computer, the files ive backed up once i've disconnected the Blackberry ?? If you can even do that but i supose you must be able to otherwise whats the point in having backup...
Thanks

hkledgewood wrote:
I don't know if you can help me, but you seem to know what you are talking about where blackberry's are concerned! Which is more than a lot of people.Let me explain and please forgive me if I am rabblin. 'The slider was lifting but it still was working but then I dropped it and it just shut down and will not turn on at All! The last time I bacd-up was about 2 mo ago.
My question is where do I find the files that I have bac'd up on my computer and since it will not turn back on, it probably is crashed do you think? Now mind you I'm know you are just giving me an opinion so don't think I'm going to hold you accountable. But nobody seems to be able to tell me anything not even ATT! Any help or answers you can give me would greatly be appreciated. Thank you so much.
Heather
Hi and Welcome to the Community!
A dropped BB...the only thing that can be predicted is that the results will be unpredictable. At an internet distance, it's pretty much impossible to know for sure when it comes to hardware issues. If it won't turn on at all, then your PC will not be able to communicate with it, rendering everything except what is on the SD card "gone for good".
To find your backup file, search your entire PC hard drive for files with IPD extension (*.IPD). Inspect the date/time the files were created...the newest one being your best candidate to use for restore to a new BB. Then, use the procedure in this KB to perform the restore:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager 5.0 searches for device upgrades

Hi...yesterday, in my infinite wisdom, I decided to upgrade the Desktop Manager from 4.5. I started by upgrading to 4.7and I let it "check for upgrades." When it finished, it found 5.0,so, I upgraded again to 5.0--again, letting it check for upgrades. It found some upgrades that weren't real--and RIM tech support walked me through reinstalling the OS, which also deleted all data on my BB but not the 3rd party apps that were installed. So, I re-entered data and today, I've got things up and running just fine. Also,the Desktop Manager works just fine, synchronizing with Outlook and making backups.
I've begun to find this "checking for updates" behavior annoying, so, I read here and found that I can modify the installation from Add/Remove Programs (I'm using XP, SP3). I made the change (set "check for updates" to "not installed on this computer" and removed the check from the box on the final screen), and then I rebooted the computer.
The "check for updates" link no longer appears in the BB Desktop Manager, BUT, each time I plug in my device, it checks for Device updates. Is there some way to stop this truly annoying behavior? I'm guessing that my actions stopped Desktop Manager from checking for updates to itself but not to the device and I can't find any options to turn off this behavior.
Thanks!!

Issues are resolved when software is doing something that is not inherent to its purpose. This is a prime purpose of DTM.
That you don't want it to check for device updates does not constitute it being a software bug/issue.
Наглый пес! Вы должны быть благодарны мы даем Вам возможность проживать в нашем мире!
BB 9550 Verizon OS 5.0.0.1015 My Storm My Blackberry My Lifeline
If there is a Theme on my Blackberry, Hedone it!
If someone successfully helped you with an issue, say thank you by clicking "kudos" in their post and clicking the star.
Antiquis temporibus, nati tibi similes in rupibus ventosissimis exponebantur ad necem
If your issue has been solved, please mark the post that solved it for you!

Do I Have To Remove 4.5 Desktop Manager, Too?

Hello. I have been having a common problem. I got an upgrade to Blackberry Desktop Manager 5.0 and then I started to get Roxio Media Manager continually popping up demanding that I find a file (which I didn't hav) called "Roxio Media Manager.msi" I researched how to get rid of that annoying popup from Roxio and find that I had to deinstall my Blackberry Desktop Manager 5.0 in order to make the Roxio demands go away.
However, I have a copy of Blackberry Desktop Manager 4.5 which seemed to work well, still on my computer. I did deinstall 5.0 Desktop Manager, so far I have not had any intrusions from Roxio.
If I were to go through the routine that is written in the DOC ID KB02206 (How to perform a clean uninstall of BlackBerry Desktop Software) I would have to follow up with a painful and scary routine involving my registry, not something I relish. However, that would get rid of all the Desktop Managers and the software associated with Blackberry and Roxio in my computer.
So, my questions are:
Do I have to deinstally 4.5 version of Desktop Manager?
Can I still run my Blackberry on 4.5 Desktop Manager if I have the OS version 4.5.0.124 on my Blackberry?
If I have to deinstall 5.0 and 4.5, what shall I install by way of a Desktop Manager for my Blackberry and where shall I look for this?
Has the problem associated with the Roxio Media Manager been solved? If I reinstall 5.0 (or higher) will I get the same problems?
I am using the OS version 4.5.0.124 on my Blackberry, I have Windows XP Pro installed on my computer.
Thanks for your help in this.

Hi and Welcome to the Forums!
Fabienne wrote:
Do I have to deinstally 4.5 version of Desktop Manager?
Maybe...if things are acting funky, it is a good idea to do the clean uninstall and then a clean install.
Fabienne wrote:Can I still run my Blackberry on 4.5 Desktop Manager if I have the OS version 4.5.0.124 on my Blackberry?
Probably...I normally recommend that one have a version of DTM that is at least as new as the device OS version. So, in your case, DTM 4.5 = OS 4.5.0.124. But, you'd be missing out on all of the fixes that have come since DTM 4.5.
Fabienne wrote:If I have to deinstall 5.0 and 4.5, what shall I install by way of a Desktop Manager for my Blackberry and where shall I look for this?
The biggest dependency on DTM version comes from if you are synching via USB tether (or BT). Different versions of DTM are compatible with different versions of PIM's...see this matrix:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Once you've chosen your appropriate DTM version, you can obtain it from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Fabienne wrote:Has the problem associated with the Roxio Media Manager been solved? If I reinstall 5.0 (or higher) will I get the same problems?
Media Manager remains problematic (slows the system, sometimes causes strange things to happen). But I use it quite infrequently, so can't speak to specifics. I do know that the update to DTM 5.0.1 that I received yesterday included a replacement for MM, so perhaps some things have been fixed (though time will tell). You can, from the above link, select a version of DTM that excludes MM if you don't need it at all...that's usually the best way to go if one does not need MM.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager just refuses to see 8820.

Talk about frustration. I never had any issues with my Treo 650 regarding this. But what bothers me the most, is my BB 8820 used to work fine. I don't know what changed.
Here is my log file from reading the forums, and the things I've tried:
I have a Blackberry 8820. I am running Windows Vista Ultimate 32 bit edition. I have turned the UAC in Vista OFF because it drives me crazy.
I cannot get the Desktop Manager to see my BB.
The Blackberry shows up in the Device Manager, so no issues there. It is recognized and installs just fine.
The Desktop software installs just fine. I am running version 4.7. I ran the installation using "Run as Admin". I did not install Media version.
I had to manually uninstall the software initially, by deleting the Research In Motion folder, and then using Regedit to delete all "blackberry" and "Research In Motion" entries. Once I did all this, the software no longer showed up in "Programs and Features".
I reinstalled a fresh copy of 4.7. It would not see my BB. I rebooted, and it still does not see my BB.
I have tried the method of removing the battery and replacing it and it does not see my BB.
I have tried different USB cables to no avail.
Since I am on a laptop, I have made sure that all USB ROOT Hub Properties are not set to "turn off this device to save power".
I had my Blackberry working on this laptop before.
After all this, I tried to uninstall my 4.7 Desktop Manager, and I get the error "Error 2738.Could not access VBScript run time for custom action." Ok, so I Googled this, and I had to go to my Windows\system32 folder using command prompt and type regsvr32 vbscript.dll to register that. This fixed the problem and I was able to uninstall the software.
I always installed the desktop manager without the Blackberry being connected to the computer.
I disabled any Anti Virus software, just in case. I removed the SD card from the phone, just in case.
Something weird goes on. Each time I run the Desktop Manager, if I click on OPTIONS and then set connection type to USB, it's starts running an install. It does this like 3 to 4 times. Well.... finally my BlackBerry came up. Then I went to option to change something else, and that stupid installation window popped up AGAIN. Now it doesn't see my BB.
I decided to bag all this and figured I would try the BlueTooth. I can pair the device with absolutely NO problem to my laptop. My laptop finds the phone quickly and works just fine. Then when I try to set the Desktop Manager to use Bluetooth, it won't just use what has connected to the laptop, it has to go out and search for a bluetooth device. It never finds my phone and NEVER quits searching.
UPDATE: Ok, so I uninstalled the 3rd party bluetooth drivers and I am only running the Microsoft Vista plain vanilla drivers. Didn't make a different though, as the bluetooth STILL doesn't see my phone. Yet my laptop see's and pairs with the phone via bluetooth just fine.
UPDATE #2: Ok, so I created a new Windows Login. I had installed the blackberry Desktop Manager for ALL users. I created a TEST login account for windows. So, once logged into this new account, it see's the BlackBerry just fine with the USB cable. The BlueTooth still doesn't work, but it see's the Blackberry right away. Whereas when I log into my regular account, I keep getting this annoying installation windows that says "Please wait while Windows configures Blackberry Desktop Software".
Please, if you see anything that I overlooked, let me know.
Thanks!
Message Edited by TapeGun007 on 12-30-2008 05:35 AM
Message Edited by TapeGun007 on 12-30-2008 05:47 AM

Have you turned off the PC, and rebooted .
Same for the BlackBerry, except With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager Has Stopped Working @ Processing Device Calendar During Sync Process

I have a BB 8330 and have an annoying issue....it sync'd with MS Outlook for about 2 months after i got it then I started getting an error inthe sync process "Blackberry Desktop Manager Has Stopped Working, Windows is shutting it Down"....this always happens at the exact same point inthe sync process..."Processing Device Calendar".
I've done everything, Verizon tech support...BB tech support...uninstall/reinstall...nothing has fixed it. I even deleted everything out of outlook and started over. The odd thing is that everything EXCEPT the calendar will sync....it's just when it gets to the "processing device calendar" is stops syncing and I get the 'DM Has stopped working' error and it closes.
I am going to scream if I can't get this fixed...it's been going on since last October!!
Any fixes out there?

Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Can't repair or uninstall Desktop Manager Software

I'm trying to uninstall Desktop Manager 5.0.1 , When I tried to uninstall using the typical Add/Remove Programs from Control Panel, it appears the following error:
"Could not access VBScript run time for custom action"
How can I repair or uninstall the Desktop Manager??
Solved!
Go to Solution.

vermontgolfer wrote:
Am experiencing the same problem. I recently upgraded to Desktop Software 5.0.1 and somehow never properly uninstalled v4.2. I now have both on my system and am getting an annoying Roxio Message, each time I start my computer, which only started after this upgrade. I have tried repeatedly to uninstall version 4.2. It goes thru the process, but at the end I get the following message:
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software's
I have complete Administrator authority, so that is not a reason.
The new 5.0 Desktop Software is working fine, but again, I think this Roxio pop up installer message is related to either not properly installing 4.2 or having multiple DM on my computer.
Any help is greatly appreciated.
Thanks.
Hi and Welcome to the Forums!
Given what you describe, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove all device OS update packages from your PC (add/remove programs)
2) Cleanly uninstall any and all versions of the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
You may further need to dig for and remove anything that is remotely Roxio...those can be somewhat hard to find at times.
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
If you don't really need Media Manager, then don't grab the version with it.
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Multiple Email Accounts on Desktop Manager?

Are there any plans to add functionality to the desktop manager to manage all of the email accounts in my phone? I have some accounts that aren't in outlook that only need to be sent to my phone, and I was wondering if you can manage multiple accounts, can you manage accounts that aren't in outlook. I had to use the email site to setup my accounts to begin with which is fine, but if I have to fine tune things, I don't always want to have to sign into it.

apart from BES users (= Corporate BlackBerry), the Desktop Manager does not deal with emails except for making backups.
Your device can get up to 9 email addresses, you just have to configure that by going on the BIS website of your carrier.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Multiple instances of the same calendar events using Oulook and Desktop Manager

BB Curve 8310
OS 4.5
Desktop Manager 5.0
Theme = Dimension Today
Outlook 2007 “full version”
Using two POP3 email accounts. One is a personal gmail and the other is most important a business email. I do not use gmails calendar.
12 Months or so back I would sometimes get duplicate appointments in my BB calendar after a sync but Outlook showed a single appointment. I had read that it was intermittent with the theme “Today” and the advice was “do not accept appointment invites in Outlook”.
I forgot and accepted several I the past week. Now almost all my appointments are doubled up in my BB and again, my Outlook seems fine. I just noticed that I can now select which calendar to “show” in my BB.
Is this caused by getting an email invite to an appointment?
1)   Does anyone know what is causing this?
2)   Could you suggest a quick fix?
3)   Could you suggest a permanent fix?
Thanks
Patrick
Solved!
Go to Solution.

PatS wrote:
Thanks Bifocals ,,,,, I'm blushing just a bit. I'd put one of those red smiley faces but I would have to post another question to find out how!
BB Calendar CICAL = personal email
BB Messaging CMIME = work email
This is not correct the default services values need both reflect the main email associated account.
They need to both be your work address. This could very well explain the duplicates
Outlook has/uses only the work email address show it has to be the default one - I have long ago deleted my personal one from Outlook.
Outlooks Calendar Data File recurrence (none) 339, in Outlook 2007 I had to find them a different way but I think it's what your looking for.
My BB shows a "default" = 217, "personal" = 185, and "work" = 309
The records in the device default calendar will not synchronize. The are in effect "orphaned"
records that at one time belonged to an email address. Usually caused by deleting the email account or losing the service books for the email account. We need to remove them
can you tell what email account they were created from? And where they would logically be moved?
A couple of notes - now that you have had me flipping through different areas I have noticed a few interesting things that maybe would be beneficial. While using Outlook 2003, I used several email addresses. Don't know if Outlook updates to 2007 or installs a new 2007 program using data from 2003. There was a time that I was sending emails in Outlook from my personal account, there was a slight hiccup and every so often it would revert back, hence I simply deleted it.
I would need to verify it, but I'm pretty sure that the email addresses would have to be installed again.
I'll split that one with you. I'll take the Blackberry knowledgebase. You take the Microsoft outlook support site
I'm now wondering if I delete all the calendars on my BB and do the one way sync? That seems simple enough.
We are gong to do just that, to repair what happened. It will not prevent another recurrence.
You asked for three things:
You wanted a a reason this happened, I think we found it in the default services setup.
You wanted a quick fix, It will be done in with an hour's work.
You also wanted a permanent fix, Want to go for all three?
If you have multiple calendars you will have problems. It's just the nature of the beast.
It's not an "if " but just a matter of "when" deal!
Personally I can't find any logic in the concept of multiple calendars.
People explain they use one for work appointments and one for personal appointments.
I always want to ask why they don't use two watches one for personal and one for work?
I do see the need for separating personal and work email accounts.
Here is I think the best of both worlds answer.
Leave your work email configured and use the work calendar as you would normally.
For your personal email install the Gmail for mobile application. You have access to your
personal and work emails, they are kept separate due to the nature of the Gmail app.
Here is the the cherry on the top. The Gmail app doesn't install a calendar.
So two email addresses one calendar, ain't life grand!
So here is the plan Stan, let me know what you think.
1) On the Blackberry options advanced options, default services. Match both options to your work email.
2) Decide what needs to happen with the 217 device default "orphans".
Also 185 personal records. Are they worth keeping, can they be sent to the work calendar, do they need to be on Outlook.
3) Read this article you can see your options and help you make the best decision.
KB19240 How to merge multiple calendars into one calendar on the BlackBerry smartphone
Read about the Gmail for mobile app see if you think it will work for you: Gmail mobile app
If you don't like it or don't think it's a good fit just let me know and we can go a different way.
Let me know what you want to do,
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

MULTIPLE PROBLEMS STILL WITH DESKTOP MANAGER 1.0.1

Could you please let me know if you are having the same problems with the new desktop manager for Mac 1.0.1. (simply state the number on the list below - no need to write anything else)
I doubt very much anyone has a fix for the problems since RIM doesn't, but could you just post a quick reply identifying which of the following issues you're also having in the list below. I Would like to prove to RIM how many people are having the same issues - I'm not so sure they realize how pervasive these issues are. Thanks
(1) Several fields in each contact in my Mac Address Book are not transferred to my Blackberry, for instance: the phone number category "Work 2", the phone number category "Other", the email category "home" - if there is two of them only one is transferred;
(2) It cuts off the end of the "Note" section in the Address Book contacts;
(3) The software crashes when syncing Entourage calendar;
(4) The software severely retards the functioning of my other programs while syncing the Entourage calendar and it is necessary to restart my computer for normal function to resume;
(5) Calendar event alarms are removed from my blackberry even though they are active on my desktop; and
(6) Some recurring Calendar events are not transferred over to my Blackberry.
Lance

My problems are also different. It was working for a while (a few weeks and maybe 4 syncs). Now, it always gives an non-descript "Sync Error" message when trying to sync Contacts with Address Book on my MacBook running Mac OSX 10.5.8, and DTM 1.0.1.   I've UNinstalled it, REinstalled it, and can get it to sync with iCal, but not Address Book.
I've tried all sorts of possible solutions, like eliminating all the Groups in my address book and only having 1. I've tried clearing the Blackberry data before syncing. I've tried syncing both directions, and I've tried syncing with overwriting everying in the Blackberry. None of those solutons works.   I also had problems with iCal, but got that to sync by clearing the calendar on the BB first, then syncing calendar alone (not with contacts).
I cant even express how disappointed I am with the Blackberry Destop Manager after waiting for more than year for it after PocketMac failed as a useless piece of code.   The limited setup features, and now its lack of any useful functionality has me ready to dump my Blackberry for an iPhone.   If that happens RIM, I won't be back, and I won't be advising any associates to stick with Blackberry. I'm at the end of my consumer satisfaction, so you don't need to spend millions with J.D. Power to figure this one out. Just make the **bleep** thing work with a MAC! (Just in case anyone from RIM is lurking...you'd think at least one of those software guys would use a Mac?)!!

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

BB Desktop Manager will no longer sync with BB Torch

My Torch will no longer sync with my desktop. BB Desktop software shows "Connecting " but this message stays on and does not change and it never connects. Never had any trouble before. I've reinstalled BB Desktop Manager but still have same issue.
The day prior to me noticing this problem I disconnected my torch during a desktop software backup, which is what I suspect is the cause of this problem, but cannot seem to fix it. Any thoughts on how to remedy?

Your post indicates iOS 4.3 which is now quite old. I am going to suggest restoring your iPad, which, among other things, will update your iOS to the current version.
I recommend restoring your iPad. Make sure you have the current version of iTunes on your computer (currently 11.0.1). Plug your iPad into your computer, let it sync, then press "Restore" on the right side when the summary page of the iPad is displayed in iTuens' display.

Annoying thing in BB Desktop Manager

Similar Messages

Maybe you are looking for