Annual subscription billing duplication

Upon sign-in today, I believe my Annual subscription billing was inadvertantly duplicated.
How do I continue my subscription but cancel duplicate subscription please?

Hi Art,
I apologize for the delayed response. Do you still need assistance?
I'd be happy to help.
Kind regards, Stacy

Similar Messages

How to change billing information for my annual subscription as the chart through which I was paying

The option that gives me my brand Subscription error and I can not make changes.

It solved the problem of changing the credit card for payment of a subcripción.
thanks
Date: Wed, 18 Jul 2012 14:22:59 -0600
From: [email protected]
To: [email protected]
Subject: How to change billing information for my annual subscription as the chart through which I was paying
    Re: How to change billing information for my annual subscription as the chart through which I was paying
    created by David__B in Adobe Creative Cloud - View the full discussion
Hi Beto, What information are you attempting to change (address, credit card)? What is the error message you are getting? Would it be possible to post a screen shot of the error? -Dave
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HT3702 I wanted to cancel my annual subscriptions but could not, now I realize I have been billed. I need a refund and credit card information removed to prevent this. I am really disaPpointed thought someone would have written me first instead of my cre

I wanted to cancel my annual subscriptions but could not, now I realize I have been billed. I need a refund and credit card information removed to prevent this. I am really disaPpointed thought someone would have written me first instead of my credit card just being automatically debitted. I really cannot afford this right now, I find itune is doing an in justice.
Sent from my iPad

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, all purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Cancel creative cloud annual subscription

I would like to cancel my creative cloud annual subscription. Agreement states that I have to pay 50% of remaining contract. If there are 8 months left until next renewal, I pay 4 months. Does that mean I have access for the 4 months that I pay for?
Also, there is an over 1 hour wait on the phone. Why can't I cancel online?

hi Zedstudio,
If you signed-up for a 12-month contract, and cancel mid way, there is indeed a billing for 50% of the remaining contract obligation. You won't be able to sign in to Creative Cloud applications after you cancel your contract.
You can cancel this online as well by using the Chat instead of Phone. I hear the response time on the Chats is much quicker. Also you can get a record of the chat emailed to you at the end, so you personally have a record of the conversation that took place.
The Chat link is just above the Phone link at the bottom of the page, once you've clicked Still Need Help? Contact Us link. Contact Customer Care Note that you must be logged in with your Adobe ID and password that is associated with your account to see these details.

Refund of Annual Subscription

I just auto-renewed an annual subscription right before the announcement was made that FormsCentral would be discontinued. How will Adobe handle prorated refunds of subscriptions?

Hi Jennifer_MDDC,
That's a great question! Please see this document for information about how Adobe will handle billing for FormsCentral: How will billing work for my current FormsCentral subscription?
Best,
Sara

FormCentral Plus , Annual Subscription, online website not working ??

FormCentral Plus , Annual Subscription, online website not working ??
I want to subscribe to , FormCentral Plus, at New lower annual price, of US $11.99 /month* (* Billed annually at $143.88/year),
but the online website does not seem to work.
Please help.
Thank

Hi, FRCR.
I'm sorry for the inconvenience. I see by your Adobe ID (the email address you used to post to this forum) that you're located in the US.
You should be able to purchase FormsCentral Plus, Annual using this Adobe ID via this link:
https://www.adobe.com/cfusion/store/handlers/elicensing/trialconversion.cfm?locale=en_US&s ku=22002776&promoid=IEHMP&mboxsession=1351344923358-939698
Let us know if you have any further issues.
Dave

CS5 Annual Subscription

The Annual Subscription to CS5 looks like a good buy but waht happens when the next version of Photoshop is launched? Does a subscription allow for a 'free' upgrade or is the subscriptoion or is a new subscription required?
Peter R Hawkes

Hi aog.
Obviously, the purpose was to attract more subscribers.
True. And it's hard to feel good about a subscription when you feel you've been coerced into it. Even if it's a good deal. Even worse, it put's you in the same situation as you are with your cell provider. The bill just keeps coming. So right now I wouldn't seriously consider switching my Ps and Illy to a subcription. I'll pay cash for the upgrade when I can afford it.
However, I am looking at work which may require the use of InDesign, which I don't have, so I was thinking in terms of a month to month until I figure out if the work will justify the cost. The fact that Adobe offers the month to month seems a surprisingly proletarian gesture considering the general direction they seem to be heading. I'm sure in a perfect Adobe world, each and every Adobe product user would be obliged to send Adobe a significant amount of payola each and every month until they croaked, at which time the obligation would be passed on to the next of kin. Good business if you can get it.
In any case, it's all a matter of perspective. I'm not mad at Adobe. I'm just glad I'm not creating masks with a pencil, Exacto knife, and frisket any more. Or spending hours maintaining my airbrushes. Exacto knives and airbrushes don't have undo, let alone a history panel. The result of a mistake or a malfunction was most often irreversible. You didn't hit Ctrl+Z. You hit Start Over from the Beginning. And then there was the cost of supplies; paint, ink, frisket, artboard, etc. And the cost of providing a much larger workspace. And so on. So, from this perspective, Adobe would have to be a lot more annoying than they are before I get too upset. In the meantime, I'll just keep chugging along with my PsCs3 and my Illy Cs until I find a hill they can't climb.
Peace,
Lee

Annual Subscription to OTN Technology Track CD's

Please use this forum to provide feedback about OTN content/services. All other posts will be DELETED.
I requested Item Description: Annual Subscription to OTN Technology Track CD's
Order Confirmation Number: 13341
in August and my credit card was billed. I received an email to expect the CD's in 2-4 weeks.
It is now > 5 weeks.
I am hoping to use 9i and related software in an evaluation for a client project.
What is the status?
I sent 2 emails to [email protected] with no response.
Please advise as to the status of the order.
Thanks

Patrick,
We will look into why you haven't received your software and get back to you. Also, we have a new mailbox for any technology track issues: [email protected]
Regards,
OTN Team

Annual Subscriptions rolled over into Cloud Subscription?

I have two annual subscriptions (DW and PS) but subscribed to Cloud as soon as it was announced. My understanding was that my annual subscriptions would be cancelled out once my Cloud subscription took effect. But the two annual subscriptions are still showing up in my list of subscriptions. Did I misunderstand something?
TIA
Bill

Did you get things straightened out Bill? Adobe Customer Service would need to cancel your former subscriptions for you, it wouldn't happen automatically.
per the Creative Cloud FAQ
I am an existing Creative Suite 5.5 subscriber. What will happen to my account when CS6 becomes commercially available? Do I need to cancel my existing subscription if I upgrade to a Creative Cloud membership?
If you are an existing CS suite edition or Photoshop Extended subscription customer, your subscription will automatically be migrated to a Creative Cloud membership with the same plan type:
One-year subscribers will transition to a one-year Creative Cloud membership at the promotional rate of US$29.99/month. This price is valid through your existing contractual period. No action is required on your part.
Month-to-month subscribers will transition to a month-to-month Creative Cloud membership at the current monthly rate. If you wish to change your plan type or upgrade to a one-year Creative Cloud membership at the promotional price, contact Adobe Customer Service.
If you are an existing CS5.5 subscriber to an individual product other than Photoshop Extended, you will maintain your existing plan type at the current CS6 subscription rate. You are also eligible to upgrade to a one-year Creative Cloud membership at the promotional rate of US$29.99/month; if you wish to do so, you will need to cancel your existing subscription and purchase a one-year Creative Cloud membership by August 31, 2012. Contact Adobe Customer Service.

Pay Annual Subscription All At Once

I need to pay the balance of my annual subscriptions (Creative Cloud and Captivate) all at once so that I can fill out an expense report for work. I can't do monthly expense reports because I'm going to be out on maternity leave for part of the time. How do I do this?

Hi marianne.ho
I understand your situation but I'm afraid we don't have the option to bill you upfront for the remainder of your membership - all plans are billed monthly.
Thanks
Bev

Single App Annual Subscription Question.

I own a licensed hard copy of Lightroom 4 and wanted to take out an annual subscription to the cloud version of Photoshop CS6 at £17.58 per month. I'm a photographer and only want to use Lightroom and Photoshop.
I was having a chat with an Adobe online persona called Nathan who informed me that if I took this type of subscription out then I wouldn't recieve any free updates or upgrades to Photoshop CS6; and that in order to do so I need to take out a full £46.88 per month subscription.
As I said, I only want Photoshop as I already own Lightroom.
I am not particularly bothered at this juncture if I didn't qualify for a free upgrade to CS7 when it comes, but I assumed that Photoshop CS6 version updates would be free.
Please can someone tell me if I'm right; and if I'm not, and updates are not free then what is the point of the single app subscription?
Best Regards
Andy

Hi Andy,
The Creative Cloud FAQ has info about the single app subscriptions here:
http://www.adobe.com/products/creativecloud/faq.html#single-app
You heard "I wouldn't receive any free updates or upgrades to Photoshop CS6"
- You would get any product specific updates that were non-Creative Cloud, same as customers who own Photoshop CS6. Creative Cloud customers get the benefit of getting new feature updates as soon as they are ready versus the next product upgrade.
Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades will be made available through the Adobe Application Manager just as in the regular versions of Adobe software.
- Upgrades usually refer to a next version of the software, so if you had a subscription when PS CS7 came out, yes you would get access to that version
Benefits of single app subscription
- You could purchase it on a month to month if you wanted
- License is cross-platform (you could install on both a Mac and a PC)
- 20GB of online storage with Creative Cloud files
One other item I didn't see on the FAQ that I would want you to know, the single app subscription is the standard version of Photoshop CS6 - the version that comes with Creative Cloud is Photoshop CS6 Extended.
Hope that helps,
-Dave

I have a paid "Adobe Export PDF, Annual" subscription, so why can't I convert a Word Document to PDF? It keeps asking me to do an upgrade.

Does the Adobe Export PDF Annual subscription not include converting Word docs to PDF?

Hi ethanw41133789,
Please message me your email id so that i can check your subscription details.
Regards,
Rahul

I purchased an annual subscription to Acrobat Pro XI and installed two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that

I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra

I want to cancel annual subscription for my account. Thank you!

I want to cancel annual subscription for my account. Thank you!

Hi grigutamarius,
To cancel an Acrobat annual subscription, please Contact Customer Care. An agent will be able to take care of that for you.
Best,
Sara

After effects annual subscription problem.

Hy, two days ago i've changed my subscription to single product user "after effects" to annual subscription to adobe creative cloud .
Now, i've already downloaded after effects cc and now when i open the program it tells me to do another subscription or serial number.
But my payment was done well , order number AD004675833IT . so pleas tell me what can i do.
log out and in so many times but it doesn't work.

Sign in or activation errors
Mylenium

Annual subscription billing duplication

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