Annual Subscription with Annual Payment
Please privide the URL for converting subscriptions to subcriptions with annual payments -- as in the one described, and I quote, on your web site:
Can I prepay for my Creative Cloud membership
Yes. You can prepay for one year for a Creative Cloud complete individual membership or a student /teacher edition membership by purchasing on Adobe.com. You get the same price as purchasing an annual plan directly from Adobe, but you pay up front instead of monthly. Your credit card is automatically charged on the one-year anniversary each year for the following year. You cannot prepay for a Creative Cloud for Teams membership.
On the Creative Cloud Plans page, for the Complete plan, choose One-year prepaid and then click Join.
Please do not direct me to the "Chat" service. Chat claims that annual payments are not an option.
Thanks,
You are not addressing Adobe here.
This link might give you more insight into the nature of these forums.
http://forums.adobe.com/thread/419981?tstart=0
Contact Adobe customer service by phone. They can help you.
Similar Messages
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I want to cancel my subscription with Adobe, but the website makes it hard to do so, because it sends me from one page to the next, to the next. How do I cancel my annual subscription with Adobe Acrobat Pro, and deinstall the software? Thank you!
hi,
Chat link adobe.com/getsupport is the chat link to chat -
I want to renew and keep using the FormsCentral until I can transition to another service in the coming months, but I can't change my subscription to month-to-month, it is only letting me renew the annual subscription - which ends in June. Will I get a refund for the 8 unused months?
Thanks, Lawrence. I figured that was what I was going to have to do in the end. I have a few games with quite a few hours invested, and I worry that I'll lose the progress I have as they do not save to the cloud. I may have to bite the bullet, and just take the plunge to resolve this. I just want a way to easily transfer my "Home Computer" for my iPhone. My laptop is years old and in need of being replaced, and it's about time to upgrade my phone. These life events piling up are making me consider switching to a friendlier OS. I'm not using this as a threat. I just hope some apple high up will read this, and realize that we need alternatives. Life happens.
Thank you both Paul and Lawrence. I clicked "This helped me" not knowing it would remove the option to choose "This fixed my problem" too. For anyone else reading this thread. Using the guide provided has done both. It has helped me and given me a fix to my current problem. Lawrence has also provided me with the last bit of information I feel is missing from wjosten's guide. That syncing will completely erase all of your data and reinstall it in one fell swoop. It's a great fix. Even if it isn't the exact one I wanted. Thank you again! -
Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed? I had paid via Apple Store, with my iphone5s!
Dear Sara,
I was been asked to subscribe to the
service on my App after I
had subscribed already?
I have also try to log in to
Acrobat.com, but nothing came up after I clipped Sign in?
Regards,
James Chu
在 2014年5月12日,22:10,"Sara.Forsberg" <[email protected]> 写道:
Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed? I had paid via Apple Store, with my iphone5s!
created by Sara.Forsberg in Adobe ExportPDF - View the full discussion
Hi cyberjames,
Do you get an error message when you try to export your file? Or, are you continually asked to subscribe when you try to convert a link? If it's the latter, it could be that you just haven't signed in to the app yet. Try this:
From the ExportPDF website, click Sign in at the upper-right corner, and log in to the service with your Adobe ID credentials. Now, when you click ExportPDF, you'll be prompted to select PDF files to export, instead of being asked to subscribe.
If you're receiving an error message when you try to log in, let us know what it is, and we can go from there.
Best,
Sara
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6375306#6375306
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Start a new discussion in Adobe ExportPDF by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
Upgrade Reader XI with annual subscription to convert PDFs
I just bought the annual subscription to convert PDFs.
There is a box that appears on my right toolbox that grants me unlimited conversions.
I logged out and logged back in and the box is still there.
The listings on the box are:
PAID ACCOUNT
12 months of unlimited conversions
PDF to Word Format
PDF to Excel Format
Sign up Now
When I click on the sign up now, it just routes me back to the initial select to purchase your option.
And the convert to screen remains whited out.
Thanks.
Phone if you need it: 906 932 7001What is your subscription for: Adobe PDF Pack?
Why do you click on 'Sign up Now' when you have already purchased the subscription? -
How do I disable auto-renewal for an annual subscription?
I would like to stop the auto renewal for an annual subscription and can find no way to do so. If I cancel the subscription, I get charged. If the subscription renews, I need to cancel it and will still get charged. I'd like to have the subscription just end entirely when it expires, that way, there's no charge or hassle.
You will be able to cancel your membership after payment for the 12th month has processed - see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
If you have any issues with this, please let us know and I can always follow it up for you.
Refer to: Re: How auto-renewal works
Re: I do NOT want to auto-renew for another year!
Re: How auto-renewal works
Kind regards
Rajshree -
Currently I only really require Photoshop and Lightroom for my photography (£8.78) however within a year I will need the complete package (£15.88) so i can use Illustrator, premiere pro and after effects... so if i purchase the photography subscription with an annual commitment, would i be able to upgrade to the complete subscription in a few months? Paying the extra cost of course.
ThanksUpgrade single to all Cloud http://forums.adobe.com/thread/1235382
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Single App Annual Subscription Question.
I own a licensed hard copy of Lightroom 4 and wanted to take out an annual subscription to the cloud version of Photoshop CS6 at £17.58 per month. I'm a photographer and only want to use Lightroom and Photoshop.
I was having a chat with an Adobe online persona called Nathan who informed me that if I took this type of subscription out then I wouldn't recieve any free updates or upgrades to Photoshop CS6; and that in order to do so I need to take out a full £46.88 per month subscription.
As I said, I only want Photoshop as I already own Lightroom.
I am not particularly bothered at this juncture if I didn't qualify for a free upgrade to CS7 when it comes, but I assumed that Photoshop CS6 version updates would be free.
Please can someone tell me if I'm right; and if I'm not, and updates are not free then what is the point of the single app subscription?
Best Regards
AndyHi Andy,
The Creative Cloud FAQ has info about the single app subscriptions here:
http://www.adobe.com/products/creativecloud/faq.html#single-app
You heard "I wouldn't receive any free updates or upgrades to Photoshop CS6"
- You would get any product specific updates that were non-Creative Cloud, same as customers who own Photoshop CS6. Creative Cloud customers get the benefit of getting new feature updates as soon as they are ready versus the next product upgrade.
Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades will be made available through the Adobe Application Manager just as in the regular versions of Adobe software.
- Upgrades usually refer to a next version of the software, so if you had a subscription when PS CS7 came out, yes you would get access to that version
Benefits of single app subscription
- You could purchase it on a month to month if you wanted
- License is cross-platform (you could install on both a Mac and a PC)
- 20GB of online storage with Creative Cloud files
One other item I didn't see on the FAQ that I would want you to know, the single app subscription is the standard version of Photoshop CS6 - the version that comes with Creative Cloud is Photoshop CS6 Extended.
Hope that helps,
-Dave -
After effects annual subscription problem.
Hy, two days ago i've changed my subscription to single product user "after effects" to annual subscription to adobe creative cloud .
Now, i've already downloaded after effects cc and now when i open the program it tells me to do another subscription or serial number.
But my payment was done well , order number AD004675833IT . so pleas tell me what can i do.
log out and in so many times but it doesn't work.Sign in or activation errors
Mylenium -
I would like to cancel my annual subscription. I am still in the 30 day period. How do I do this? I need an actual contact person with a phone number or email.
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Upgrade Path from DW Annual Subscription to CS Cloud?
We currently use CS4 Web Premium.
Would like to purchase the Dreamweaver CS5.5 subscription for annual pricing.
However, once CS Cloud is available, we really want to move to that.
Problem is, if we lock into a year with CS5.5, we don't want to have to wait to fulfull that commitment until moving to cloud.
So, question is, will we be able to move/upgrade from Dreamweaver annual subscription to CS Cloud subscription, or put another way, will we be able to cancel our Dreamweaver annual subscription and subscribe to an annual CS Cloud subscription?Things are all up in the air right now after the backlash against the Cloud and "upgrade or else" policy that Adobe tried to instate. I don't even know if Adobe has the answer at this point but this is a question best answered by their sales team and not in a user-to-user forum. I'd recommend giving them a call.
http://www.adobe.com/aboutadobe/contact.html -
Can I buy a one of storage plan now but still keep my annual subscription
Can I buy a one off storage plan but still keep my annual subscription as I have ran out of storage and could do with some now to keep me going until my subscription is due in Jan 2015
Hi Poppysmum,
Welcome to the Apple Support Communities!
It sounds to me like you are looking for a temporary increase in your iCloud storage. If this is the case, I would suggest reading over the attached article that discusses upgrade and downgrade options with iCloud storage.
iCloud storage upgrades and downgrades - Apple Support
Have a great day,
Joe -
I purchased this because I could scan a document and be able to fill out anything with my computer instead of writing everything in. It would not allow me to do this, stating the program I purchased was not capable. I would like a refund and cancel my annual subscription.
Thank youDear Sara,
I feel you are selling a product that does not work. Seeing all the msgs stating this, I feel you should pull the product. I got taken - you should refund - knowing you have a product that is defective. I learned - word of mouth is the best advertising you will get and I will post on my Facebook - do not buy from Adobe!
Not mad just disappointed in the product and customer service.
Thanks -
Yesterday I purchased an annual subscription, tried the product and found it won't work for my application, and so I'd like to cancel. The process I followed (each step as directed) puts me in a big circle with no option to speak with a representative via email or phone. Can you help me, please. Suggestions greatly appreciated!
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Hi, I want to cancel my Adobe creative annual subscription, I read all the comments on the related posts and tried everything: (Login into my account page/Mannage my plans and products/Cancel subscription button) .It tells me to contact support but I am always being sent to the support page, which only offers me the forums option. No chat, no phone. All links related to canceling end up sending me back to this support page. This is an never ending loop. I already spent one hour trying to figure out.
Could someone please tell me what to do? give me a chat button address (I don't see the chat option)? or telephone number?
THANKS!!!!Hi There,
Kindly contact our support team via: Contact Customer Care
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
Thanks,
Atul Saini
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