Annual upgrade eligibility

I am trying to figure out my annual upgrade date (still under NE2 contract) I previously upgraded in June/July of 2010.  According to my My Verizon upgrade bar I am in my eleventh month of my contract, which makes no sense to me!!  If this is the case then my annual upgrade would be next month.  Could someone elaborate on this and maybe tell me more of a concrete date.  I would call customer service but I have heard of many people calling and the rep not having any idea what they are talking about.  Thanks!!!

vereyezuhn wrote:
Kyllle wrote:
You're annual upgrade data is exactly 1 year from when you began your current contract. if you don't know when this is, log into My Verizon and click upgrade phone, it will tell you when you're eligible for discounted pricing.
My Verizon will only tell you your 2 year upgrade eligibility, unless your annual upgrade is already available, which is not discounted.
Yes, the annual upgrade IS discounted from the full retail price of a phone, if you are eligible. Eligible lines include calling plans of $49.99 and above for contracts signed before 1/16/2011. You may have to pay a $20 fee to upgrade, but this is dramatically less than the full retail price of the phone.

Similar Messages

  • Annual upgrade, NE2, and more early upgrade confusion

    I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
    Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
    Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
    I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue. 
    Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

    andrewtorres87 wrote:
    Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
    It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
    For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
    I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less  and less impressed over the years.  Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

  • Where can i upgrade for my annual upgrade

    I am eligible for a annual upgrade yet anytime i find a deal I want verizon rejects my claim.  I don't want to buy a phone from the verizon online store because the prices are horrendous, where else can i go to shop around for prices?

    unnoan wrote:
    ...The problem is that when they contact verizon to let them know i am trying to upgrade verizon rejects the claim.  I am wondering why they are rejecting my claim and how or where can i purchase a phone with a contract extension from another store besides the verizon wireless online store.   
    As others have stated, the ANNUAL UPGRADE option is a Verizon direct courtesy, and normally not available through resellers or third parties.  When they check your upgrade eligibility, they get your 2 year contract dates, or 20 months after the start which would be February 2011.  That's why you are not able to upgrade now from anyone except Verizon directly.
    Your annual upgrade option gives you the 2-year contract price and any rebates or deals currently offered DIRECT FROM VERIZON.  The online prices on the Verizon site also include instant rebates (online discounts) and are often the best deals you'll find.  And I like to deal directly with Verizon, rather than through a third party - things can get really confusing when dealing with two differing policies.
    HTH,

  • Transfer Upgrades and Annual Upgrades

    Hi Community,
    I have a few questions regarding transferring upgrades and annual upgrades.  First off, here's what the FAQ says:
    What do I have to do to get a new phone with Annual Upgrade?
    You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
    Is this replacing New Every Two?
    No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
    I currently have a Moto Droid (secondary line on a family plan) which I purchased in November of 2009 on an Annual Upgrade. I resigned a 2 yr contract for the line (ending 11/2011) and paid the promotional price for the phone.  I was actually only 11.5 months into the contract but I think they let me slide   Anyway, I'm assuming my line should be eligible for another Annual Upgrade in November of this year?  I'm sort of confused because this line now has a different contract ending date than the primary line (how is that possible on a family plan, by the way?)
    The primarly line on my account is currently eligible for a NE2 upgrade (contract ends 12/10/2010). Is it possible to transfer the NE2 upgrade to the secondary line, and still have the primary line be eligible for an Annual Upgrade?  How would transferring an NE2 upgrade affect the next upgrade eligibility for this line?  What would happen if the NE2 contract was transferred to the secondary line, and then we did not renew the contract for the primary line in December (again, I do not understand how this whole same-plan-different-contract-end-dates thing works)?
    Also, if the NE2 upgrade is transferred from the primary to the secondary line, would I then be forfeiting any Annual Upgrade the secondary line might be eligible for in November?  Finally, is it possible to transfer an Annual Upgrade like you can with NE2?
    Any insight would be greatly appreciated!

    I'm a bit confused, but let me try and answer your questions as far as I understand them....
    slickvick81 wrote:
    Hi Community,
    I have a few questions regarding transferring upgrades and annual upgrades.  First off, here's what the FAQ says:
    What do I have to do to get a new phone with Annual Upgrade?
    You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
    Is this replacing New Every Two?
    No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
    I currently have a Moto Droid (secondary line on a family plan) which I purchased in November of 2009 on an Annual Upgrade. My confusion begins here, because secondary lines do not get annual upgrades - your plan has to be $49.99 or higher and secondary lines are $9.99.  I resigned a 2 yr contract for the line (ending 11/2011) and paid the promotional price for the phone.  I was actually only 11.5 months into the contract but I think they let me slide   Anyway, I'm assuming my line should be eligible for another Annual Upgrade in November of this year?  NO - secondary lines do not get annual upgrades...  I'm sort of confused because this line now has a different contract ending date than the primary line (how is that possible on a family plan, by the way?)  Each line on a family plan has it's own contract, and can have different end dates.  If you used the primary line's annual upgrade for the Droid in November of 2009 (which you almost HAD to have done), then the primary line's contract would end November 2011.  The contract for your line is likely what it was before  - since you haven't used an upgrade (if I'm reading this right). 
    The primarly line on my account is currently eligible for a NE2 upgrade (contract ends 12/10/2010). So it looks like they DID somehow use the annual upgrade for you to get the Droid and applied it to your line??  This IS confusing!!  Is it possible to transfer the NE2 upgrade to the secondary line, and still have the primary line be eligible for an Annual Upgrade?  No - if you use the NE2 you wil extend the primary line's contract for two more years - it will be one year before it is eligible for the annual upgrade again. How would transferring an NE2 upgrade affect the next upgrade eligibility for this line?  It would "use" the upgrade; the contract would be extended 2 years for that line, and on voice plans of $49.99 or higher it will be eligible for an annual upgrade.  What would happen if the NE2 contract was transferred to the secondary line, and then we did not renew the contract for the primary line in December (again, I do not understand how this whole same-plan-different-contract-end-dates thing works)?  The secondary line that used the NE2 would still have it's original contract end date - THAT upgrade discount can be used to get a phone for the primary line.
    Also, if the NE2 upgrade is transferred from the primary to the secondary line, would I then be forfeiting any Annual Upgrade the secondary line might be eligible for in November?  Finally, is it possible to transfer an Annual Upgrade like you can with NE2?
    Any insight would be greatly appreciated!
    Your questions and answering each one individually is getting more and more convoluted, so let me just try and give you a better understanding of family plans, and contracts, and upgrade options.
    First, understand that each line on a family plan has it's own contract - they can have different start dates, and different ending dates, and different upgrade eligibilities.
    You can do alternate upgrades - one line is eligible to upgrade, but the phone is used on another line.  Very commonly done, but can add to the confusion!  The contract and eligibility is tied to the line, but you can use any (Verizon/compatible) phone on that line that you want.  You can swap phones without affecting the contract at all.
    The primary line on a family plan with a voice plan of $49.99 or higher can upgrade annually, sign a 2 year contract and get the 2 yr discount price, and forfeit the additional NE2 credit; it will be available 20 months into the two year contract.  If the primary does another annual upgrade, the NE2 is again forfeited until 20 months later.  The only way to use the additional NE2 credit is for the primary to wait to use the upgrade option at the 20 month point, rather than using the annual upgrade.
    Secondary lines are eligible to upgrade at the 2 yr discounted pricing 20 months into the contract (4 months before the contract end date).
    We have a family plan with 5 lines, varying contract end dates.  Two lines are currently eligible to upgrade; my son's line is eligible, but he has a new phone that he got using my husband's upgrade.  So hubby's line shows he's not eligible, but yet his phone is older and may need to be replaced soon.  He'll just use the son's upgrade.  Basically, we wait till someone NEEDS a new phone, and look to see which line(s) is/are eligible.  Sometimes it's the line that needs it, sometimes it's not.
    Log into MyVerizon as the primary account holder, click on UPGRADE - and you'll see all the lines and when their contract ends and who/which is eligible for upgrade.

  • Annual upgrade NOT eligible for PRE ORDER - directly from VZW representative

    so here is the latest.. i used an annual upgrade to purchase a new phone then returned it when i saw the iphone came out. so apparently they were supposed to "reset" my annual upgrade so that I could preorder the phone.. well now.. I'm being told by customer service since their systems reset, that NO ONE will be able to pre order the iphone if they're eligible for an annual upgrade.
    hopefully someone from VZW can clear this up because the representative I talked to wasn't very helpful.. i wish that we could have clear information and all of the VZW reps were telling us the same thing..
    she said that you can still use your upgrade but it won't be able to be used until the 10th.

    Ms_Shonta 
    Wireless Employee
    Posts: 437
    Registered: 08-11-2010
    0
    http://community.vzw.com/t5/forums/forumtopicpage.kudosbuttonv1.kudomessage:kudomessage/message-uid/379914?t:ac=board-id/iPhone/thread-id/865/page/2&t:cp=kudos/contributions/tapletcontributionspage
    Re: upgrade eligibility? [ New ]
    Options
    01-17-2011 11:32 AM
    -Existing customers must be eligible to upgrade to receive discounted pricing on the iPhone 4.
    -Everyone is welcome to purchase a iPhone 4 at full retail price if they are not eligible to upgrade, or if they do not want to sign an agreement.
    -Upgrade programs are applicable.
    -There are no special early upgrade promotions for the iPhone 4.
    <http://support.vzw.com/faqs/iphone/iphone_faq.html>
    Sheneika
    Verizon Wireless
    Area Operations
    It says it all right there!

  • How many are using annual upgrade for iPhone?

    I've been qualified for my annual upgrade for a couple months now.  I'm glad they got the form fixed that now shows eligibility.
    Curious who else is planning on cashing this in, knowing that it will likely be the last annual upgrade we will get to use.

    The annual upgrade doesn't show up until after you earn it.  So, in April, as long as you don't change your plan below minimum requirements, it will appear on your account at that time.

  • What happened to my upgrade eligibility?

    I have a family plan with 3 lines.  My droid is my main phone, with two envy 2's as the other two phones.  The envy's are eligible for upgrade, but I've only had the droid for 15 months.
    As of 2 weeks ago, when I went to my account and looked at my upgrade eligibility, the droid was listed as being not eligible but there was a quick option to take the upgrade from one of the other phones.  That option is gone now and I can't do it.
    But, with that said, when I hit the button for "upgrade a device" it shows all 3 (droid included) with a picture icon that says "upgrade at discounted price".
    So.. can I get a new contract price on this line or not?
    If not, do I have to go back to the old way of upgrading the two phones that are eligible, then calling vzw and changing the numbers around..
    Thanks..

    Mikey151 wrote:
    I have a family plan with 3 lines.  My droid is my main phone, with two envy 2's as the other two phones.  The envy's are eligible for upgrade, but I've only had the droid for 15 months.
    As of 2 weeks ago, when I went to my account and looked at my upgrade eligibility, the droid was listed as being not eligible but there was a quick option to take the upgrade from one of the other phones.  That option is gone now and I can't do it.
    But, with that said, when I hit the button for "upgrade a device" it shows all 3 (droid included) with a picture icon that says "upgrade at discounted price".
    So.. can I get a new contract price on this line or not? Your primary line is probably eligible for an "annual upgrade" because it is the primary line on your account and has completed at least 12 months of its contract.  If you use the annual upgrade, you will forfeit any New Every 2 credit you are eligible for and may have to pay a $20 fee, but you will be eligible to upgrade at the contract price if you sign a new 2 year agreement.  Since the website seems to be telling you two different things, a quick call to CS to double check might be in order.  I suspect the "transfer upgrade" option isn't showing because the line is already eligible though.
    If not, do I have to go back to the old way of upgrading the two phones that are eligible, then calling vzw and changing the numbers around.. Unless you upgrade through a third party retailer like Amazon or Wirefly that requires you to sign a contract directly with them in addition to your Verizon contract, you will be able to swap your phones around as often as you like.  If you want to move around two active phones, you'll need help from CS, just call them from a phone not involved in the swap.
    Thanks..

  • New AT&T Upgrade Eligibility Update (Apple Stores Not Aware???) *Important*

    This is the link to AT&T official update release:
    http://www.att.com/gen/press-room?pid=1574
    I went to my local AT&T store and informed them about this, and the person that took care of me didn't know about it, she was like "No, you gotta wait till 7/13/09 (My case) so that you will be eligible to upgrade to the iPhone 3G S, or you can do the Early Upgrade which is $200 more for both models(16 and 32 GBs)", but than I said that AT&T release this to those that will be eligible in the next three upcoming months so they can pay $199 for 16GBs and $299 for 32GBs, the guy that was next to her that was there was the only one aware of this update, so I kind of understand why is it that Apple doesn't know anything about this (since I called 2 retail stores and they didn't know anything neither main Headquarters) but I would like for someone in Apple to take a look at this and see what's going on, because where I live iPhones 3G S are in back order in the AT&T stores and since I gotta upgrade, my best bet it's going to AT&T, but I could purchase it at the Apple store because they do have in stock here, but than I checked in Apple's website, whenever I'm going to buy it it says that I gotta pay $399 for the 16GBs because I'm not eligible till 7/13/09 and again Apple does NOT know anything about this Upgrade Eligibility Update so they will charge me more, at the end I'm gonna have to wait till AT&T gets some iPhones 3G S and buy it there, but what ****** me off is that they have it in the retail store here
    Please any info on this!!!

    Yes, and I said that I was eligible in 7/13/09 and yes I'm part of the family plan, I do spend more than $99 and I already went to the AT&T store and the lady that took care of me in AT&T didn't know this, just one guy in there that was an employee like her knew about it, so even AT&T employees do not know this(Must of them) now, in the AT&T stores near me the Phone 3G S is not available since they ran out, but the Apple stores near me they do have it so I checked with Apple and they do not know anything about this, even the main Headquarters, and when I go buy it they are going to charge me $399 for the 16GBs iPhone 3Gs so I guess I'm gonna have to wait for AT&T to have it in the store near me, which *****, because I'm gonna have to wait, when in the Apple store they have it.

  • Annual upgrade pricing?

    I've read that a $49.99 calling plan on any line is required for an annual upgrade. So if your on the 65+ share plan with two lines, your not eligible because it's $40.00 for the primary line and $19.99 for the secondary line. Yet the account owner is billed $59.99. So why doesn't this qualify them for the annual upgrade? 
    Thanks

    If the value of the calling plan (just the Talk or Talk & Text portion) is less than $49.99/month, then that line does NOT qualify for an annual upgrade.

  • IPad Upgrade Eligibility

    I currently own an Verizon iPad and 'might' purchase the iPad 2 sometime in the future. My Verizon account currently says I'm eligible for an 'upgrade', but because the upgrade is tied to my iPad device, I'm not sure what the upgrade option means for me.
    Does this mean I'm eligible to 'upgrade' to an iPad 2?? The upgrade issue is even more confusing because when I click on the upgrade options available to me, my account list phones, not the iPad 2. I'm assuming this is because my current iPad has a 'telephone number' attached to the account. Has anyone else received and upgrade eligibility notice for their iPad? If so, what does it mean?

    2hamlet2 wrote:
    I currently own an Verizon iPad and 'might' purchase the iPad 2 sometime in the future. My Verizon account currently says I'm eligible for an 'upgrade', but because the upgrade is tied to my iPad device, I'm not sure what the upgrade option means for me.
    Does this mean I'm eligible to 'upgrade' to an iPad 2?? The upgrade issue is even more confusing because when I click on the upgrade options available to me, my account list phones, not the iPad 2. I'm assuming this is because my current iPad has a 'telephone number' attached to the account. Has anyone else received and upgrade eligibility notice for their iPad? If so, what does it mean?
    When your My Verizon website indicates that you are eligible for upgrade, you can upgrade to any device (phone, tablet or broadband device). Please note that the iPad 2 is only sold at full retail price and using your upgrade will not make a difference on the price you pay for it. Additionally, no contract is required for an iPad 2 as you pay full retail price.

  • Losing upgrade eligibility without buying a new phone?

    I am currently on a family plan, but I'm not the account owner. Our family is wanting to split our plan different ways (the account owner wants to switch vendors), while I am very happy with Verizon and want to stay. We're currently on a Verizon month-to-month. I just got back from a Verizon store where they answered my questions, but there was one that wasn't answered clearly.
    I want my own individual plan through Verizon, but I already have a smartphone that I purchased from Verizon (subsidized) 2 years ago, that I am very happy with at the moment and have no desire on replacing yet. My understanding is that I will have to start a new individual contract because I'm no longer a part of the old Family Plan. My main concern is whether I will lose my upgrade eligibility if I do not also purchase a new subsidized phone at the start of my contract. Do I maintain my upgrade eligibility if I start a new contract with my current phone, and can use that upgrade when I am ready in the future? Or do I have to immediately upgrade my phone when I sign a new contract?

    You would do an Assumption of Liability for your line - and get on your own plan (if you can live with 2GB data, the $60 unlimited text and talk, and 2GB data single line plan is about the best deal you'll get.) If you re currently out of contract, month to month, then you would be bringing your own phone to the plan, remain month to month and upgrade eligible.

  • Why has my upgrade eligibility been pushed back?

    I know I posted about this before, but it still baffles me. Right now I'm using a droid razr maxx HD which was bought around March of 2012. The site says my upgrade eligibility is for March of 2015. The really interesting thing is that I bought my mother a phone last November (much farther after my own phone) and hers is set right around the 2 year for an upgrade which is fine. Why then was my upgrade pushed back another year? Has this happened to anyone else?

    I don't think you got your RAZR MAXX HD when you think you did.
    That phone wasn't released until October of 2012.  I'm thinking you got it March of 2013 which would put March of 2015 at your 2-year mark.
    You should be able to go into My Verizon documents section and see the actual receipt for the phone with the date.

  • Best Option Regarding Upgrade Eligibility

    Okay..here is my situation.  Sorry if this was answered on another thread.   My wife and I have a family plan.  Her line is the primary line (the first listed on our account).  Both of us have upgrade eligibility on 2/13.  When I check eligibility on both Verizon and Apple, her number is eligible to purchase the 16gb phone at 199.  Mine, however is not.  She doesn't want the Iphone.  What is the best way for me to get the upgrade and pre-order on the 3rd.?  Should I do the "Buddy Swap" or should I order through her eligible upgrade and switch the number?  Regardless of which is the best, how do I do each?  Thanks in advance for anyone's help. 

    instore would be the easiest way.
    if you order online then this would work
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    2. activate on her line, it will add a data plan to her line
    3. re-activate her old phone on her line via account manager, remove data plan if not needed
    4. activate on your line, choose data plan
    this is what been suggested in the past for other phones, and should work with the i-phone or any phone.
    or when you recive it call customer service and have them do it

  • Annual Upgrade and AOL??

    My boyfriend and I have decided to do the Assumption of Liability to cut down on some bills.  Right now I am eligible for an annual upgrade and I will be moving to his plan. Will I lose my annual upgrade or will it still be the same after I switch? I would do the upgrade first, but I plan on purchasing the thunderbolt so I dont want to lose my 1 year warranty on the phone.  Thanks for the help

    rflint55 wrote:
    My boyfriend and I have decided to do the Assumption of Liability to cut down on some bills.  Right now I am eligible for an annual upgrade and I will be moving to his plan. Will I lose my annual upgrade or will it still be the same after I switch? I would do the upgrade first, but I plan on purchasing the thunderbolt so I dont want to lose my 1 year warranty on the phone.  Thanks for the help
    if your a secondary line you will most likely loose the anual and the ne2 credit.  the contract date will stay the same

  • Annual upgrade not showing?

    Hey all.  I'm on a family plan with 3 total lines.  I'm the main line/account holder and used my last upgrade in summer of 2010.  I was under the impression that I would have an annual upgrade (since I signed before this january) but my line is showing that I'm not eligible until March 2012 on the My Verizon site.  Is this a mistake or is there something I need to do in order to make sure I still get my annual upgrade?  Why isn't is showing as eligible this upcoming summer?  
    Thanks for any help!
    Oh, and I definitely meet the plan requirements for the early upgrade 

    The annual upgrade will only show on your account once you are eligible to use it.  That means you won't see it until 1 year (to the day) from when you signed your current contract.

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