Annual upgrade NOT eligible for PRE ORDER - directly from VZW representative

so here is the latest.. i used an annual upgrade to purchase a new phone then returned it when i saw the iphone came out. so apparently they were supposed to "reset" my annual upgrade so that I could preorder the phone.. well now.. I'm being told by customer service since their systems reset, that NO ONE will be able to pre order the iphone if they're eligible for an annual upgrade.
hopefully someone from VZW can clear this up because the representative I talked to wasn't very helpful.. i wish that we could have clear information and all of the VZW reps were telling us the same thing..
she said that you can still use your upgrade but it won't be able to be used until the 10th.

Ms_Shonta
Wireless Employee
Posts: 437
Registered: 08-11-2010
0
http://community.vzw.com/t5/forums/forumtopicpage.kudosbuttonv1.kudomessage:kudomessage/message-uid/379914?t:ac=board-id/iPhone/thread-id/865/page/2&t:cp=kudos/contributions/tapletcontributionspage
Re: upgrade eligibility? [ New ]
Options
01-17-2011 11:32 AM
-Existing customers must be eligible to upgrade to receive discounted pricing on the iPhone 4.
-Everyone is welcome to purchase a iPhone 4 at full retail price if they are not eligible to upgrade, or if they do not want to sign an agreement.
-Upgrade programs are applicable.
-There are no special early upgrade promotions for the iPhone 4.
<http://support.vzw.com/faqs/iphone/iphone_faq.html>
Sheneika
Verizon Wireless
Area Operations
It says it all right there!

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dustindh wrote:
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Message was edited by: Jeff Geerling

I completely missed that in those videos, then...
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Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

IPhone 3GS won't restore (error 1600 or "not eligible for this build") no apple logo, recognised in DFU mode.

My iPhone 3GS decided to turn itself off (on 30% battery) yesterday and hasn't turned on since. After some testing (hard resets, DFU mode), tiny umbrella recognises it in DFU mode, as does Redsn0w. neither devices can successfully kick the phone out of the restore loop.
The screen stays blank throughout, no apple logo, connect to itunes logo etc. however every now and then the charging sign will appear (empty battery with a little bit filled (red)). even if i unplug it from my iMac the charging symbol stays there.
once I get the phone in DFU mode iTunes recognises that there is a phone connected that needs to be restored, it doesn't matter if I click restore or option + restore the process will fail on Error 1600 or "this device is not eligible for this build".
My iPhone is not unlocked or jailbroken. Before the incident with the coffee I managed to synchronize and update its firmware as indicated by iTunes. The latest update for my iPhone was iOS 5 firmware. My intent is not to unlock or jailbrake the device, just to make it work again.
Here are some things I've tried since:
1. Exiting recovery mode via Tinyumbrella
2. Entering DFU mode via Redsn0w
3. Shift + Restore and using firmwares from 5.0 to 5.0.1 to upgrade my iPhone.
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5. Try redsn0w and use IPSW to see if it is recognized by iTunes (iTunes recognizes the iPhone but then at the very last minute shows error 1600.
6. Save SHSH files and use Tinyumbrella to uploaded them to my iPhone.
I would really appreciate if someone can help me on this. I might be doing something wrong or maybe not even considering the right steps to solve this issue. I don't know if there are missing drivers that are preventing the device from communicating with iTunes properly. Of some tool that can be used to correct this problem. It may or may not be fixable but I think it is worth the try.
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please ignore the comment about coffee. Someone posted a very similar question apart from he spilt coffee on his phone, I didn't.

Problem with IPad , did an update as requested now it does nothing, but display a graphic that shows I should connect to ITunes . So I connect it to my IMac run ITunes nothing happens. Try restore pop up says not eligible for restore.

Wow what a pile of crap you must wade through to ask a question .
Ok so the problem is I did an update on my IPad and now it does nothing but show a graphic showing the power cable connecting to ITunes
So I connect iPad to my IMac and prompt iTunes nothing happens. So I try sinc nothing happens.
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What is going on with this stupid machine

Machines are incapable of being stupid. Not so of their operators.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
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If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
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