Anomalous conversion chart IGS from GIF to BMP

I created a graph using the class CL_IGS_CHART and I converted the format to GIF to BMP through the class CL_IGS_IMAGE_CONVERTER: the operation is successful but the background color is turned into purple I think because it is seen as a transparent color. How can I overcome this problem?

Hi Mylenium,
The program just loads useless to use your words when I try to pass a file from Illustrator to Photoshop and when I click anywhere in Illustrator I get Program "Not responding" it doesn't crashes (stops) it stais opened but it doesn't do anything so I need to close it by force from task manager because I can't do anything with it.... Once I left it over night to save an important file and just in the morning I managed to do that so after a while it comes round but all the time there are different periouds of pending. Anyway this is not normal and I should be able to use the program in normal parameters with a powerful system. 
I don't have any processor over load in the task manager I don't have anything unusual that indicates an over load of information, that's my problem. My guess is that I have a system incompatibility but I don't know where so that's why I asked for Adobe's help. Again I didn't had this problem using the same pack (CS5) with a less powerful system...
If there are any creash logs pelase tell me where can I find them ?

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