Another 2.0 issue .. but with a pic

i upgrade
it sat on all the upgrade screens forever
i just dealt with it
now i cant synch my phone with my mac
it just sits on this screen
iphone support call back time is over 2 hours now ;x
http://img165.imageshack.us/img165/6876/picture6qh8.png

When I synced my phone to iTunes this morning, I checked for updates and was told the 1.1.4 version was the newest one and that I was up to date. I wasn't even given the chance to download 2.0. Anyone else having this problem?? I can't get Apple Support on the phone; I've been on hold for 20 minutes and counting...

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