Another 5300 and mp4 problem w/ Nokia response

Hi,
With the help of a friend, I've tried several mp4 videos on my 5300, and all of them (encoded with different programs) have a sync problem between the video and the audio (audio is delayed). Since we used several encoders, we assume the problem's with the phone's decoder.
I wrote to Nokia Portugal, letting them know of this, and the several steps we took, etc. They replied stating that the 5300 doesn't support mp4 files... so I replied to them with this link:
http://forum.nokia.com/devices/5300 and even pasting into the e-mail the relevant bit of that page, where it states the 5300 reads those files (how else would it even show the video, even if there's the sync problem). Sooooo... they wrote to me again, stating once more that the 5300 isn't compatible with the mp4... hilarious, and sad.
I'm thinking of either contacting Nokia in Finland or (most likely to start with) going to a Nokia store here in Lisbon and talking to them about it.
Just wanted to share

hi... FWIW, I tried 2 things this afternoon. Nero Recode and the Nokia Multimedia viewer (part of PCSuite).
Nero Recode -> Profile Portable AVC, res 176x144, video bitrate 127 kbps. Bad sync. Video playback slow
Nokia MM -> 176x144 mp4. Good sync. Poorer video quality than the file produced by Nero.
With the video res limited to 176x144, and given that it takes nearly an hour to recode an hour's worth of video, I doubt anything is worth watching on the phone. At least not TV series or so... maybe a talkshow yeah...
My Nokia history: 5310 (Sep 2008), 5300 (Jan 2007), 6610 (June 2003), 3310 (2001)

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what soft did you use to create the mp4? and what profile MPEG4 did you use?
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My Nokia history: 5310 (Sep 2008), 5300 (Jan 2007), 6610 (June 2003), 3310 (2001)

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Another 5300 and mp4 problem w/ Nokia response

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