Another Canon 5D Mark II Issue

I have the new Canon 5D Mark II. When I connect the camera to my Mac Pro, the disc image of the CF card does not appear on the desktop or in the finder. Aperture does find the card, and launches, so I can import the images into Aperture, and then export them to another folder for processing. I still haven't figured out how to access videos on the card, however.
Does the OS need to be updated to allow the Mac to recognize the CF card in the new camera? Or is there something else wrong (e.g. bad card)? Is the workaround above the best thing available at this time? How can I access the videos shot by the Mark II?

I knew Apple had released the 50D RAW update but I didn't know (nor check) that they've released the 5D Mk2 RAW update. I assume you shot RAW as JPEG's should load fine no matter what camera. If you do shoot RAW and the 5D Mk2 is not supported as yet, you will need to import into Adobe DNGtoRAW converter (if this supports the 5D Mk2 as yet) and convert to DNG. Then import the DNG's into Aperture.
Apple appear to be getting closer to Adobe at RAW support for newer / popular cameras (and Canon/Nikon esp.) but there is still (typically) a sizeable lag between camera availability and RAW support in Aperture.

Similar Messages

Lightroom 3, CS5 & Canon 5D Mark III Issues

I have read the product support and am I right in understanding the you need camera raw 7 to import RAW files into Lightroom with the Canon 5D Mark III? And that this is not supported with CS5? I am unable to import RAW files into Lightroom 3. I use a Mac OSX platform. Please help...

You need ACR 7.1 or LR 4.1 to open 5D M3 raws...either that or download the free DNG Converter 7.1 and convert to DNG so LR 3.x will read them.

Canon 5d Mark III and Lightroom 4.3 tethered shooting issues.

I bought a new Canon 5d Mark III and upgraded my lightroom to 4.3. I have been having issues shooting tehtered. I'll shoot and get some frames coming in and when I start plugging away the program bar will spin and I'll only get a few grey frames and it just kind of freezes. I don't know what to do.

LR4.3 was supposed to improve Lightroom's built-in tethering, but in my experience it still has some reliability problems - especialy in recovering from broken connections (not just unplugging USB but also if the camera loses power by sleeping or when changing a memory card).
Sorry if some of this is basic info, but I'd recommend you try a different USB cable - the cable end that connects to the camera is easilly damaged in a way that makes a connection possible, but unstable (I strongly recommend finding a cable with a 90 degree downward bend at the camera plug). Also, we often have to send a camera body in to have the USB port serviced. Canon has begun to provide a small rubber boot to reinforce the USB connection at the port, but they won't sell the part outside of a repair service. Be sure to use some kind of stress-relief for the cable at the camera. Tethertools sells one, but I've made mine DIY with a little string and a small binder clip... nearly free. Finally, be sure your cable is less than about 15 feet. If you need to go longer, I've successfully tethered with two cheap powered repeaters from Monoprice, but no single link should be over 15 feet.
Oh yeah, also set your camera to not sleep for a long time.
Beyond all that, is using EOS Utility for capture and LR Auto-import a viable option for you? It works very well for me. I use the Apple "Image Capture" app to tell my system to launch EOS Utility whenever the camera is connected - and set EOS Utility to launch into remote capture/camera control mode. It's very stable and recovers from disconnects or camera power loss and the remote camera control/live view can be pretty handy.
Another plus is that if you do need to disconnect USB and shoot to card, you can just copy new images from the card to your watched folder and they are imported to Lightroom with the same settings and location.
The only downsides for me is that there is no way to have a crop apply to new images using auto import -- and I have to re-save my develop preset each time I make a change. Using the "Same as Previous" option under develop settings in native tethering is so great for this and I'd love to see a similar option added to auto import.
Hope this helps.
-Andy

Having issues opening raw files from Canon 5D Mark iii in Photoshop CS5

I cannot open RAW files from a Canon 5D Mark III in Photoshop CS5. I get an error saying "
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information."
Documentation seems to be no help.
Any ideas?

You can download the updates manually and try to install them Adobe - Photoshop : For Macintosh
If you can not get CS5 updated you may want to consider Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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1 (800) 833-6687Adobe Systems, Customer service

Upgraded Adobe LR 4.1, CS6 Beta & got the Canon 5D Mark III, WHEN is next dot release Camera Raw?

I Purchased the Upgraded Adobe LR 4.1, CS6 Beta & got the Canon 5D Mark III, Mac Pro server update to Lion, WHEN is next dot release Camera Raw? My workflow has trippled in time because of this issue. I'm so frustrated with having to convert images in a slowed up piece of crap canon software package and then wait another decade for the newest LR to load the images I could crap fire! Come on Adobe, where's the release? After a few grand you'd think we'd get a better response time. As for Canon, they are not consistant with community software sharing and can kiss my *!! because to leave Adobe hanging sux!
There should be new laws that penalize jerks that screw with workflow!
Time is money, let's go Adobe!

"so there are no Adobe staff here to see your rant."
Oh, they're here and they see it...
BTW this might help?

Canon 5D Mark ii Memory Card/CF Problem - Overwriting pic

Hello,
I have had my Canon 5D Mark ii for a year and a half now and love it. However, from time to time I have issues with the memory card/ memory card reader and it is really acting up right now. I have tried a couple of different memory cards, so I don't believe that the actual card is the issue. What happens is that the first pic comes out fine and then the next picture overwrites the one I just took and has a pink striped part through part of the pic. If I take a third pic it will overwrite it again and the whole pic will be very washed out and have that same pink strip through it. The only thing that works is taking out the memory card and putting it back in. I'm missing lots of pics lately though! See below for pic examples. In the second pic you can see the pink strip at the top. Any ideas as to what the problem could be? We are going to the beach in a few weeks and I really want my camera to work! Thanks!!! ~ Stacie

Stacie,
Almost always things like this are the fault of the CF card but not entirely. The things you need to know and do are....
Buy top quality cards like Snadisk or Lexar. Get them from known good retailers. Usually 4GB, 8BG or 16GB is best.
Only format the CF card with the camera, never with a computer. Format the CF card before each important shoot.
Have spares.
Another important factor is to set the camera back to factory defaults whenever you see someting you don't know how it happened!
You may want to reinstall your camera's firmware and this is a good time to make sure it is the latest from Canon.
Go to the 5D Mk II web page.
And card readers go bad. Get a new one. They are cheap. Even the USB port in your computer can fail so try a different port or another computer.
It is also possibilt that one or two of the very tiny pins in the CF card slot have been bent over. Use a flash light to see it they are all upright.
I use the entire line of 5D's and they are truly great cameras. You will love it.
EB
EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
Photoshop CS6, ACR 8.7, Lightroom 5.7

Mac Lion 10.7.3, LR 4.1, CS6, Canon 5D Mark III and all the plug ins upgraded! Need the RAW update!

My workflow has tripple because nothing wants to run smoothly! I am so bent because Adobe, Canon, Apple and every other plug-in software provider can't seam to get on the samer fricken page and I've spent BIG $ over the last 2 months trying to make everything run better... Where is the latest RAW?
I Purchased the Upgraded Adobe LR 4.1, CS6 Beta & got the Canon 5D Mark III, Mac Pro server update to Lion, WHEN is next dot release Camera Raw? My workflow has trippled in time because of this issue. I'm so frustrated with having to convert images in a slowed up piece of crap canon software package and then wait another decade for the newest LR to load the images I could crap fire! Come on Adobe, where's the release? After a few grand you'd think we'd get a better response time. As for Canon, they are not consistant with community software sharing and can kiss my *!! because to leave Adobe hanging sux!
There should be new laws that penalize jerks that screw with workflow!
Time is money, let's go Adobe!

Let's see:
5 Minutes of research would have told you about 5DMKIII support availabitliy but that is too much time to spend additionally researching a 15K purchase.
You paid 79.00 for the LR Upgrade and 14,000 plus for the rest of the package.
You bought a camera that was released after the 79.00 software.
You are using a Public Beta for the other software (no cost to you)
A Camera Raw release candidate with support is availabe. I(again no cost to you
Yet you say:
"Come on Adobe, where's the release? After a few grand you'd think we'd get a better response time. "
So far, you've paid 79.00
Finally: this is a user-to-user forum-not a direct conduit to Adobe.

Exporting Canon 5D Mark ii footage..

I'm fairly new to final cut, im running a Mac Pro, 2 X 3 Ghz processor, 10GB memory, 10.6.2 snow leopard... and i still find myself having to render at every edit in the timeline, and now im having trouble figuring out how to export correctly to get the highest possible quality on youtube and/or vimeo
here's what i have done and researched so far:
i took my original canon 5d footage into MPEG streamclip and converted the files into Apple ProRes 422 (LT) at 30fp, i then created a custom setup in final cut 7 with the following presets:
SEQUENCE PRESET: Canon 5D Mark ii footage (duplicated an Apple ProRes 422 (LT) 1920X1080 30p 44.1ghz audio)
CAPTURE PRESET: DVCPRO HD 1080p30 48kHz (i won't be capturing in fcp since i've been using MPEG streamclip
DEVICE CONTROL PRESET: FIREWIRE NTSC
VIDEO PLAYBACK: (sometimes i have this set at Digital Cinema Desktop Preview - Full Screen so that i can take advantage of my other monitor, but it tends to drop frames faster in playback, so i usually have it set to "none")
AUDIO PLAYBACK: Default
now my question is, how do i correctly export this? i tried a couple different ways, some had skipped frames... others the audio was off... another setting made the colors way too contrasty after exporting...
also how can i solve this "rendering" issue... did i make a mistake in the beginning in setting up the timeline (btw , the sequence matches the same settings as the footage... ) i'm also playing back at "safe RT, medium quality, half frame rate..." not sure if that matters..
so yeah, my two main questions are, correct export for this file, and any help with render issues?
thank you..

oops.sorry...
here is a link to what i uploaded using Quicktime X directly to youtube..
http://www.youtube.com/watch?v=a3q19YDSdWE
it doesn't look as good as i think it could...and it has a HQ option instead of HD? i don't have quicktime pro so i couldn't export with exact settings, just directly to youtube... how can i export w/ final cut .. when i export using quicktime conversion and using Apple Pro Res, it ends up being a 1.34gb file and its only 1 minute... would i then need to compress it?
and yes i need to get rid of all the layers i have in the timeline.. maybe that might help but it was giving me the rendering "RED" color even in the beginning when i had 1 layer..
i changed audio to 44.1 because i read it somewhere online i believe it was under phillip bloom.. suggesting to change from 48 to 44.1 for all canon 5d footage.. ? im not sure why though..

I have a new canon d7 mark ii and I can not get the raw picture to download in lightroom 6. Lightroom says it does not recognize the raw format. Is there a solution?

Lightroom 6 will not open raw files from my new canon d7 mark II camera. The program says "The files are not recognized by the raw format supported in Lightroom. The Lightroom 6 is up to date. Is there a quick fix to this issue?

hamilton223 wrote:
Is there a quick fix to this issue?
Yeah - to learn to use the site search function:
https://forums.adobe.com/search.jspa?q=7D+Mk+II&place=%2Fplaces%2F1383621&depth=ALL

Camera Raw 7 does not recognize Canon 5D Mark III RAW files

Hello,
I have Adobe Creative Cloud installed and I use Adobe Photoshop CS6 with Camera Raw 7. Photoshop nur Bridge CS6 do not recognize the RAW files from the Canon 5D Mark III, though it says on the Adobe support site that the camera is supported since Camera Raw 6.7
When I try to open the .cr2-File I get the message "Photoshop cannot open the file".
I use Win7 (64 Bit).
Any help?
Thanks in advance,
Robert

Hi Robert,
Its a known issue as the PS CS 6 was launched with ACR 7 however the support in Photoshop CS 6 would come with ACR 7.1 update which will be live soon.
You are completely right in saying that Canon 5D Mark III was supported in ACR 6.7 but it was only intended for >PS CS 5 & 5.1.
In the meanwhile if you want you can download the RC version of ACR 7.1 from labs.adobe.com.
Thanks
Mandhir

Canon 5D mark ii drops connection after 10 seconds with ALL software (Apple, Canon, Helicon, OnOne,etc...)

I am using a Canon 5d Mark II and im trying to get LiveView to work on the screen. Since EOS utility doesnt work for Lioni have found alternatives. My #1 pick is OnOne software which allows me to connect camera to Mac via usb. The mac then broadcasts the LiveView to any connected wifi iOS devices. I have done this before on a MacBook Pro running Lion with no problems. On my iMac however, it will not work at all. I can see the LiveView for about 10 seconds before the image freezes, usually followed by the software freezing or returning an error. This problem occurs even in Image Capture when transfering files directly from the camera. If I use a USB reader there are no issues.
So, there is clearly a problem with the USB drivers or protocols that handle the connection to my Camera. IM IN NEED OF MAJOR HELP so any suggestion will be greatly appreciated and I am willing to try anything. Thanks!

I've decided just to try to get back to the export that I showed in the first screenshot. That result came before I started tampering with the Easy Setup. Like I said, when I changed the setup the canvas quality improved drastically and the dimensions seemed to fit much better, but the export was vertically stretched and cropped. I just reset my FCE settings and it turns out the default setup is DV-NTSC, but it's giving me a terrible quality still...
I just want to get back to that second screenshot's quality.. Could someone suggest what I should switch the easy setup to for importing stills from my Canon 5D Mark ii to yield the right results?

HELP...CS4 Canon 5d Mark II camera raw

I hope someone can help me. On Friday I purchased the Canon 5d mark ii because my 1ds mii died and had to go in for repair. I was in the middle of a professional shoot. Now I cannot open the camera raw files in CS4 or Bridge, they do open in Lightroom 2 however, I cannot get them to open in CS4 can any one help with this issue? Please!!!

Sorry....after much frustration I found the download for the camera raw plug-in 5.5 all is good!

Better playback of Canon 5D Mark 2 footage in 4.1?

Hi,
since the update installations gives me errors all the time (my post here: http://forums.adobe.com/thread/439764?tstart=0 ), I can't verify this myself:
The readme of the PPro update say, that h.264 playback/handling is improved. So I was wondering, if the playback of native Canon 5D mark 2 files falls into this section also.
I'm not talking about proxies or cineform's neo etc. I mean the raw quicktime footage from the camera...native...
Since Canon annaunced yesterday that FULL MANUAL control (aperture, ISO, shutter) will be availible on june 2nd, this is pretty much the last (and 25p support in the cam) hurdle for editing the 5DII footage.
Please let us know!
Martin

I would try it out right away, but I'm not able to update my Production Premium for about 4 hours now. Well, I can download it, but the instalation quits with 3 errors. I made an extra post about it, but so far nobody seems to have the same issue.
I read that somebody had some other issues with instalation, so maybe the uploded files aren't that "perfect" because adobe wanted it up by the end of may (like they said the would
I've seen a few comments on installation errors already. Hope that that gets solved. It would be tough finally getting the long-awaited 4.1, only to find that it would not install, and may even mess things up. Fingers X'ed here. I also hope that Adobe was 100% satisfied with their efforts, and there was no Midnight-coding, as it was headed out the door.
As for the footage from the Canon - I've only heard great things about it. Some of the after-market folk have already gotten on the bandwagon with all sorts of add-ons for it on the video side. There were a couple of interesting ads in last month's American Cinematographer. Apparently some companies feel that there will definitely be a market for "stuff" to use this camera and its lenses for doing some serious video work. Time will tell. Though I'm a Nikon-guy* on the still-side of life, this Canon does look sweet. Hope that 4.1 is all that users could ask for. Again, the fingers are X'ed.
Good luck,
Hunt
* since my wife went digital, all of her point-n-shoot still cameras have been Canon. Now, I do not store these in the same room with my Nikons, but I do like their choices better than what Nikon offers.

CANON 5D MARK III TO FCP 7-WHY ARE THERE LINES IN MY VIDEO?

Hi there, so Ive just upgraded from the T2i to Canon 5D Mark III and this is the first time I'm importing footage to final cut. I have FCP 7 (Mac computer) and my video files are 1920x1080, h264 codec shot at 30 fps (29.97). Previously, when importing from the T2i, I used MPEG Streamclip to convert my video files to Apple Prores 422, and then import those compressed files into FCP 7, with field dominance being UPPER, pixels SQUARE. I never had an issue of quality loss or lines through my viewer and canvas using these settings. However, after attempting to do the same with my footage from the Mark III, I got lines through my footage. After researching a bit, I was convinced that the way to eliminate the problem was to download the 5DTORGB app for $50. This has not fixed my problem! Have tried multiple combinations of different field dominance settings and nothing is working. Is this an interlacing problem? I attempted to catch a screenshot but everytime I pause the video or take a shot, the lines do not show...I do not know what is going on! My original mov files are fine, it is only once I convert and import to final cut that they get these little lines... I am desperate for answers, please someone help!!!

You need to ask this on the Final Cut Studio forum.

CS6/ACR 7.x not recognizing Canon 5d Mark 3 files previously edited in same version. Help?

Why are my previously edited canon 5d mark 3 raw xmp files no longer recognized and all sliders set to zero? I can see the xmp files associated with the raw file in their folder. The files were originally edited in CS6/ACR 7.x -in July 2012 - and recently re-opened in the same CS6/ACR 7.x.
The canon 5d mark 2 files from the same time/event are showing up fine. I have updated everything, but both before and after the update, same issue with the Mark 3 files.
On a side note:
We have found that opening mark 2 files (that were originally edited in CS4 / ACR 5.7) in CS 6 / ACR 7.x and making any changes such as color coding causes all previous xmp information being zero'd out in the mark 2 xmp file. Not sure if this is a symptom of the same problem? Except the difference here is the Mark 3 files have never been touched outside of version CS6/ACR7.x - however the folder which holds both mark 2 & mark 3 files from the same event has been opened in the CS4 / ACR 5.7 window but without touching the files. By opening the folder in CS4 I can see that the Mark 3 files aren't reading and then know this event was originally edited in CS6/ACR 7.x
Specifics:
PS CS6 13.0.4 x64
Mac OSX 10.6.8
Canon 5d Mark 3 Raw files
This is the first time in these circumsances that this issue has presented itself.
Any insight would be much appreciated
Thank you!

First check to make sure your view mode in ACR is set to Image Settings, not Camera Raw Defaults. This is accessible as the top item or three in the menu that comes up when you click the little threelines-arrow icon at the right of the tabs title bar, for example to the right of the word Basic.
Otherwise, did you switch your Camera Raw settings location to be the central database instead of XMP files and/or are you on a different computer that might have a different metadata storage location?
Open up one of the XMP files in a text editor, perhaps one that hasn’t had a picture opened for it, recently, yet, and see if you see any non-zero settings. Also take note of the last file creation time. This will help determine if the XMP files, themselves, have been written with ACR defaults or if they are just being ignored.
Also, check the date and timestamps of a CR2 and XMP file that hasn’t been opened, recently, and see if the XMP date/time is before the CR2 date/time. There has been a bug, not sure in LR or PS, where if the XMP file date is BEFORE the raw-file date, then the XMP is ignored so maybe that could be happening. If it is a LR bug, then have the files been edited in LR, which might have ignored the XMP files and the rewritten things with the LR default settings?
If no explanation can be found on your side, can you zip up a raw and its corresponding XMP, preferably one that’s not been looked at, recently, then put them online somewhere like http://www.dropbox.com/ and reply with the public download link, so others can take a look?
What version of Camera Raw are you using? ACXR 7.4 just came out this week.

Another Canon 5D Mark II Issue

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