Another case of "Your appointment is no longer req...

Question

Hello everyone,
I signed up for BT Infinty option 2 to replace a very slow 3.5Mb ADSL connection currently with BE.
I duly received my MAC code and submitted an order on-line with BT on Sun 04 March.
I then got the confirmation emails that my router would arrive on 13th March which it did, despite
being addressed to "David Bruce" who is in fact a BT employee that I communicated with back in 2007!!!
The planned installation date that engineer would come was set for today, 15th March between 8am and 1pm.
So imagine my dispair when I logged in last night only to find:
"Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
This is a very misleading message, as googling reveals that essentially there's a problem and the engineer is in fact *NOT* coming, a fact that was confirmed when I called 150 this morning.
The excuse they gave is an 'interesting' one. Apparently the FTTC cabinet serving my line is ready but it's not ready?!?!? eh?
A quick glance at 'that' spreadsheet indicates :
THSL SLOUGH SL2 1AP {THSL}{p40} 0 100 23.04 5b Yes FTTC 
Indeed my house is less than 50M from cab {p40} so I'm really confused about this.
All of the on-line checkers say everything is good and I should get close to 40Mb down/10Mb up.
The called ended in that someone is going to call me within an undisclosed time period with an update.
To be honest, this does not fill me with much confidence.
It's for reasons like this that I left BT in the first place. Back in 2007, I had two months of hell with BT ADSL that culminated with me contacting Ben Verwaayen, at that time CEO of BT. He actually got an engineer out on a Sunday (really) to fix the problem, which entailed switching to a different pair back to the exchange. This worked for a further six months until the winter came, and in frustration I finally migrated to BE.
I was really hoping that in the intervening time (and a new CEO) that BT had pulled their socks up. That appears not to be the case as they're still up to their old tricks.
Any help or advice anyone can give would be most appreciated.
Solved!
Go to Solution.

Answer 1

If nobody turns up then;
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.