Another "Didn't Receive bonus 10% trade-in credit" thread

I wasn't sure if I should just pile on to another thread or start a new one.... I did my first in-store trade today and didn't receive the 10% trade-in credit.  I wasn't sure if it would be applied on the card and not show up on the receipt, but I just redeemed the card and the 10% wasn't added.  I did give the CS person my My Best Buy card and could've swore he scanned it....

Hey again brandonjf72,
Sorry to hear your Gamers' Club Unlocked benefits might not have been added to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
I'd be glad to see what can be done to assist you, so please make sure to check your private messages when you can. As always, you can check your PMs by signing into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Didn't receive points for trade in

    Hello, 
    Earlier today, I had went to Best Buy and traded in a few games, with my gamers club membership included, however when checking my points balance right now online, I don't seem to see anything reflecting the points for the trade in that I had done.
    Hopefully this could be fixed

    Good morning after2012,
    There is a possibility that your My Best Buy™ account was not attached to the trade-in you made back on 2/28/2015, especially if the 10% bonus for being Unlocked was not added to the gift card you received.  As I mentioned above, it can take up to 20 days for points to officially post to a member's account, and we do need to allow a full 20 days before exploring other options.
    If points for that trade-in do not post to your My Best Buy™ account by the end of tomorrow (20th day), then I will respond to the private message that you sent me to see what I can do to further assist.  You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
    Thank you for posting to the forum and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Didn't receive 10% trade-in bonus for GCU

    Store 181.
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    Hello downthesun01,
    Thanks for being a Gamers Club Unlocked member.  We appreciate your loyalty to gaming with Best Buy.  Thank you too for trading in your games with us.  I am sorry to hear you may have missed your Unlocked benefits.  
    A receipt would be needed for any support to be provided, so I'll send you a private message so we can get the conversation started.
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    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Didn't get GCU 10% Trade In Bonus

    I just completed a trade in at Best Buy store #654 and had a bad experience plus I didn't get my 10% trade in bonus. When trading in I had to explain to the employee that the My Best Buy information was put in before the ID. He said it would be applied after and I knew that wasn't right. So another employee came over and showed him how to enter the My Best Buy information and I thought that I was good. Well turns out that I didn't get get the 10% Bonus and either he didn't submit the My Best Buy info or the system glitched. Also his customer service skills were not that good (as his name tag said sales consultant), it was not a good experience at a Best Buy that I visit frequently. 

    Hello jac522,
    I want to personally apologize for the poor experience with our Trade-In program and not receiving your Gamers Club Unlocked benefits.  We never want our customers to be inconvenienced like this and thank you for taking the time to provide us with feedback allowing us to improve as a company. 
    I'm willing to further investigate your situation, but I'll need the Trade-In receipt.  I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
    Thank you for reaching out to us and I look forward to hearing from you.  
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     Private Message

  • Didn't receive 10% bonus or points for GCU

    Hey there,
    Just wanted to report that I traded-in about $200 worth of games on 11/2 and didn't receive my 10% bonus during the transaction. Staff said they logged my GCU in when doing the trade, but I'm also not seeing the points on my Account History. Anything we can do to get me that bonus and the missing points?

    Hi WarLama,
    Sorry to hear your Gamers' Club Unlocked bonuses might not have been applied to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
    I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

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    Please help. Thank you.

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    Did you receive the replacement?  Also, please check your "Junk" or "Spam" folder for emails.  
    If you didn't receive an email, then please send me a private message with your pre-order receipt information including the "Customer Service Pin".  
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     Private Message

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  • Not receiving 10% bonus on trades

    I just traded in a copy of Shadow of Mordor and even though the employee told me it pulled up my GCU information, I did not receive a 10% bonus in trade. 
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    Hello Mabrahams85,
    You’re done with Shadow of Mordor already?! I need to find more time to play games because I feel like I’ve barely even scratched the surface of the game. It is however nice to trade in a game when it still holds a higher value. I’m sorry to hear that your Gamers Club Unlocked (GCU) benefits may have been missed when trading in your copy and I’m happy to look into this further.
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  • GCU 10% bonus not received on eligible trade-in

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    Hi qsilvertwo,
    Sorry to hear your Gamers' Club Unlocked benefits might not have been applied properly to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then both the 10% trade-in credit bonus and 2x points should have been awarded at that time.
    I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Trade in - didn't receive points (2x) or 10% also!

    Hello BBY,
    I tried going through the website contact us form and also calling in but neither was much help. The contact us form told me to call while the agent on the phone didn't understand what a trade in was when I called.
    Can you please look into transaction ID {edited per forum guidelines} for me and let me know if you can help out.
    Thanks,
    Kevin

    Hi Kevin,
    Trade-in points can sometimes take up to 5 days to post to your account, so I wouldn't worry just yet! They may also never appear as pending, and instead simply be available as certificates. I'd be glad to look into the situation though, so please make sure to check your private messages when you can.
    To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing my 10% extra bonus trade in credit yet again.

    I traded in Wolfenstein: The New Order today for PS4. I was supposed to get an extra 10% bonus, but surpise..it was not added again. Every time I ask the employees to make sure my 10% is added, they give me a deer in the headlights look. It's a bit aggravating and is completely turning me off from trading in. The values are good, but it shouldn't be a hassle anytime I go to trade in. Anywhere else takes a minimum of 5 minutes. I don't know that it's ever taken less than 20 at best buy.
    Can I please get my additional points added somehow? I have receipt of the trade if I need to send it over to someone.

    Hi again plus1zero,
    If you're presenting your My Best Buy membership card at the time of trade-in, then it'd be difficult to determine why your GCU benefits wouldn't have been applied. I'd be glad to review your trade though and make sure you receive the proper trade-in points and credit. Please make sure to check your private messages when you get the chance.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

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