Another "disc burner or software not found" error

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Compaq Deskpro EN Series
iTunes 7.3.2.6
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
ATI Technologies, Inc. 3D RAGE PRO AGP 2X
Connected Device Information:
Disk drive, Maxtor 6Y080P0, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, DVD-16X DVD-ROM BDV316G, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, TEAC CD-W58E, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Failed while scanning for CD / DVD drives, error 2510.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: TEAC CD-W58E on -128(0xffffff80) media at speed 0X.

+Failed while scanning for CD / DVD drives, error 2510.+
+Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.+
Do you have a copy of Daemon Tools installed on that system?

Similar Messages

  • Disc burner or software not found error when trying to burn

    everythime I try to burn I get the disc burner or software not found
    Can anyone help PLEASE

    That program has NOT worked for me. I was hoping - in fact it seemed to slow down i-tunes horribly loading and caused it to hang several times.
    IN the past I had this problem and had to edit a configuration file. Everything was fine until I updated, and no matter what I can't seem to get it working again.
    I've been doing this:
    http://docs.info.apple.com/article.html?artnum=300403
    Or trying to - the file doesn't come up nice and neatly like they would have you think - it comes up all run together, word wrap or not.
    After changing that line 10 thousand ways until Sunday, with a 0, with a zero, with a carriage return, with a pipe, with a space...nothing is working!
    I constantly get a error on i-tunes starting, and it still ISN'T burning.
    It would be really nice IF i-tunes would provide the correct file FOR the sony CRX160E drives.
    Also, I can't seem to search in these forums, that would REALLY help.

  • "disc burner or software not found" error

    Microsoft Windows Vista Professional (Build 6000)
    Dell Inc. Dell DXP061
    iTunes 7.3.2.6
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Current user is not an administrator.
    Video Display Information:
    ATI Technologies Inc., 256MB ATI Radeon X1300PRO
    ATI Technologies Inc., 256MB ATI Radeon X1300PRO Secondary
    Connected Device Information:
    Disk drive, ST3320620AS
    Disk drive, EPSON Stylus Storage USB Device
    CD-ROM Drive, PHILIPS DVD+-RW DVD8881
    CD-ROM Drive, VV3804Q TRN914F SCSI CdRom Device, Bus Number 0, Target ID 0, LUN 0
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    G: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    I have tried unistalling daemon tools but that did not fix what else is there?

    Microsoft Windows Vista Home Edition (Build 6000)
    Acer Aspire E700
    iTunes 7.3.2.6
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.0.6.1),
    Current user is not an administrator.
    Video Display Information:
    ATI Technologies Inc., Radeon X1650 Series
    ATI Technologies Inc., Radeon X1650 Series Secondary
    Connected Device Information:
    Disk drive, WDC WD5000AAJS-22TKA0
    Disk drive, Generic- Compact Flash USB Device
    Disk drive, Generic- MS/MS-Pro USB Device
    Disk drive, Generic- SD/MMC USB Device
    Disk drive, Generic- SM/xD-Picture USB Device
    CD-ROM Drive, ATAPI DVD W DH16W1S
    CD-ROM Drive, DK6221Y FKQ434P SCSI CdRom Device, Bus Number 0, Target ID 0, LUN 0
    CD-ROM Drive, Memorex DVD+-RAM 510L v1 USB Device
    Check the Windows Update website to verify that you have the latest service packs and patches for your OS. Service packs affect the performance of USB and firewire CD / DVD drives.
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    J: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    K: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

  • Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.

    Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.  Windows 7

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Has anyone seen this error message: "Disc burner or software not found"?

    Two weeks ago I successfully burnt a CD of Word files. Yesterday I put in a blank DVD and got a formatting error message. I didn't think too much of it (thought I had bad discs).
    Tonight I tried to burn a CD out of iTunes. I got this error message: "Disc burner or software not found"
    I suspect this is not good.
    Can anyone help? Details on the DVD drive below.
    Thanks a lot.
    Will D
    MATSHITA DVD-R UJ-857:
    Firmware Revision: HBE4
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -RW, +R, +RW
    Burn Underrun Protection CD: Yes
    Burn Underrun Protection DVD: Yes
    Write Strategies: CD-TAO, CD-SAO, DVD-DAO
    Media: No
    MB 1.83, 2G RAM   Mac OS X (10.4.8)  

    Thanks for the post.
    No moving or renaming files, except for I deleted a file related to Adobe Acrobat to remove a toolbar thing. But nothing other than that.
    Are there specific files I should be looking out for?
    Thanks again.

  • Error "Disc burner or software not found"

    I am having problems burning discs and below, i have a copy of my diagnostics.  Yes, i am running as an admin. 
    This all occurred after i updated itunes.. i have not been able to burn CDs ... i keep getting "Disc burner or software not found"   it irritates me because i did not have this problem before the update.. i can burn discs perfectly fine with Windows Media Player!
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Acer Aspire V5-431
    iTunes 11.1.3.8
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0037B8A80B783848
    Current user is not an administrator.
    The current local date and time is 2013-12-01 20:35:46.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: UBHelper (2.0.0.14),
    UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2355.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Error Correction is turned on for importing audio CDs.
    The last failed MP3 CD burn had error code 1771(0x000006eb). It happened on drive D: HL-DT-ST DVDRAM GU61N on CDR media at speed 0X.

    Hey xTimeGx,
    Thanks for the question. The following resource references the exact error message you are receiving, and a few solutions:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    Thanks,
    Matt M.

  • I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

    I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • When I go to burn a CD I have it in a playlist and hit burn to disc a error message comes up and says disc burner or software not found

    When I go to burn a CD I have it in a playlist and hit burn to disc a error message comes up and says disc burner or software not found. How do I fix this for Windows vista.

    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    Gateway M-2626U
    iTunes 10.2.2.14
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.55.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 003DAE0803978170
    Current user is not an administrator.
    The current local date and time is 2011-06-07 21:32:45.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 3200 Graphics 
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.14 (x64) is currently running.
    iTunesHelper 10.2.2.14 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHlpa64 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

  • Help please - iTunes disc burner or software not found... with full troubleshooting details

    In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
    I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
    Solution 1, no updated firmware was available for dvd drive.
    Solution 2, not relevant because those files were not present when I looked for them.
    Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
    Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E:  in the next prompt which asks for Data CD/MP3 CD, Audio CD.
    So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
    Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
    Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
    Here are the diagnostics output I got:
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Hewlett-Packard HP Pavilion g6 Notebook PC
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 002AB1700B7C4780
    Current user is not an administrator.
    The current local date and time is 2014-01-20 18:23:52.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
    Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

    Hi there aaxim,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    -Griff W. 

  • Windows Vista 64 Bit... Disc Burner Or Software Not Found

    Hi all... When I try to back up my library or burn a disc I get (Disc Burner Or Software Not Found)

    +The error message isn't exactly the usual one, I wonder if you have another issue such as Daemon tools, iTunes doesn't like virtual drives.+
    Hi p. Just a possible heads up on distinguishing the 64-bit thing from the Daemon tools thing. With earlier "Disk Burner not found" messages related to missing the 64-bit drivers (on a 64-bit system), the error codes in the DVD/CD diagnostics next to the affected drives typically used to be 2380, and 2355. (rather than the 2510 that seemed to be associated with the Daemon Tools SPTD driver thing on 32-bit systems that could produce a "Disk Burner not found".)
    I'm well out of date with troubleshooting this on recent versions (7.4.x or above), though,

  • When i try to burn a cd it says disc burner or software not found

    When i try to burn a cd in itunes it flashes up disc burner or software not found,
    i have the latest version of itunes, and i dont have another cd burner software, and it was just working yesterday, so what has happened??!! please help!
    thanks

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    SAMSUNG ELECTRONICS CO., LTD. NC10/N110
    iTunes 10.2.2.14
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver 1.55.0.0
    Bonjour 2.0.5.0
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0012AC480ECAB098
    Current user is an administrator.
    The current local date and time is 2011-06-11 22:10:48.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Mobile Intel(R) 945 Express Chipset Family
    Mobile Intel(R) 945 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.14 is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently not running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    F: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Error Correction is turned on for importing audio CDs.

  • Keep getting Disc Burner or software not found when trying to burn a CD

    I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

    Hi daurel, 
    Thanks for participating in the Apple Support Communities. 
    It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps. 
    If the situation continues, be sure to try the tips in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
    Sincerely,
    Jeremy 

  • When trying to burn a CD I get the message "Disc burner or software not found"

    Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic  it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    TOSHIBA Satellite L305D
    iTunes 10.4.0.80
    QuickTime 7.6.9
    FairPlay 1.12.20
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 002CAAD00BAA7700
    Current user is not an administrator.
    The current local date and time is 2011-07-25 23:04:10.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon X1250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.4.0.80 (x64) is currently running.
    iTunesHelper 10.4.0.80 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

  • When I try to burn a cd, itunes says "disc burner or software not found"

    after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
    here is a copy of my diagnostics
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    TOSHIBA Satellite L305
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0023AE1809B1BCC0
    Current user is not an administrator.
    The current local date and time is 2011-06-28 20:46:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW  DVRKD08L on CDR media at speed 20X.

    Many thanks for the diagnostics.
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    With that one, I'd start with solution 3 from the following document:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

    I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
    The results to the diagnostics test are below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 5520
    iTunes 11.0.4.4
    QuickTime 7.7.4
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0035BB400AFA2018
    Current user is not an administrator.
    The current local date and time is 2013-07-14 17:29:40.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16002)
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

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