Another Error -21 problem

Question

I have been trying to connect with my parents (they're dying to see the grandkids) with iChat AV and have been unsuccessful. I've read the many helpful suggestions from this forum, but still no luck.
We both have iMacs, mine is a G5, theirs is a new intel both with X.4.7. My setup is cable modem with linksys router, and their setup is DSL direct to the iMac. From my end, I can connect to appleu3test01, appleu3test02 with no problem. From their end, they are unable to connect to me or the test site with error -21. The error log is at the bottom for an attempted connection to me (it's their error log).
So far I have checked the firewall settings, checked the quicktime streaming speed, checked bandwidth at both ends (8000Kbps down, 386Kbps up for me, 480Kbps down, 283Kbps up for them). It would seem the problem is at their end.
One other bit, we can do text chat just fine, but no video or audio.
Things I have not yet tried, but will if it might help:
1. Set the iChat server setting to 443 (Is it ok that theirs is set to 443 and mine is left at 5090?)
2. Have them request a new screen name (their current name is brand new, maybe they messed that up somehow or there is a waiting period before it works? If the screen name is messed up, would I still be able to see that their on-line in the buddy list? (I can) )
3. Checked their modem for any faulty firewall settings (It's an actiontec GT701 modem and I know nothing about it or how to modify anything on it)
Please help. It's either this or it's going to cost me lots of airfare.
Thanks!
Error Log:
Date/Time: 2006-09-11 19:09:41.394 -0700
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4
iChat Connection Log:
AVChat started with ID 1101738110.
ruthchopp15: State change from AVChatNoState to AVChatStateWaiting.
0xe943250: State change from AVChatNoState to AVChatStateInvited.
0xe943250: State change from AVChatStateInvited to AVChatStateConnecting.
ruthchopp15: State change from AVChatStateWaiting to AVChatStateConnecting.
0xe943250: State change from AVChatStateConnecting to AVChatStateConnected.
ruthchopp15: State change from AVChatStateConnecting to AVChatStateConnected.
ruthchopp15: State change from AVChatStateConnected to AVChatStateEnded.
Chat ended with error -21
0xe943250: State change from AVChatStateConnected to AVChatStateEnded.
Chat ended with error -21
Video Conference Error Report:
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK460a933e7fce5d68
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
@:0 type=4 (00000000/2)
[VCRECEIVEERROR]
[23]
@:0 type=4 (00000000/2)
[VCTRANSMITERROR]
[22]
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK4d7ec15b37ebc16a
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 2 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
[SUBSCRIBE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP u0exte.0;branch=z9hG4bK16b6beb578b0deb9
Max-Forwards: 70
To: "ruthchopp15" <sip:[email protected]>;tag=320381602
From: "u0" <sip:[email protected]>;tag=1712913549
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 SUBSCRIBE
Contact: <sip:[email protected]>
Event: conference
Expires: 3600
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK6c53c50f3601efcd
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 188
[v=0
o=chopp 0 0 IN IP4 u0exte.0
s=ruthchopp15
c=IN IP4 u0exte.0
t=0 0
m=audio 16386 RTP/AVP 12
a=rtcp:16387
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264/8000
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 180 Ringing
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK6c53c50f3601efcd
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 100 Trying
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK6c53c50f3601efcd
To: "u0" <sip:[email protected]>
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 INVITE
User-Agent: Viceroy 1.2
Content-Length: 0
Video Conference Support Report:
@:0 type=2 (00000000/2)
[VCUSE_INTERNALISIGHT]
[25]
@SIP/Transport.c:1218 type=1 (00000000/0)
[NOTIFY sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK460a933e7fce5d68
Max-Forwards: 70
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 3 NOTIFY
Contact: <sip:[email protected]:1029>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
@:0 type=2 (00000000/2)
[VCUSE_EXTERNALMIC]
[30]
@:0 type=2 (00000000/2)
[VCUSE_INTERNALISIGHT]
[25]
@SIP/Transport.c:1218 type=1 (00000000/0)
[NOTIFY sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK4d7ec15b37ebc16a
Max-Forwards: 70
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 2 NOTIFY
Contact: <sip:[email protected]:1029>;isfocus
Event: conference
Subscription-State: active;expires=3600
User-Agent: Viceroy 1.2
Content-Type: application/conference-info+xml
Content-Length: 199
<c-i v="0" st="f" en="sip:[email protected]">
c<h>i</h><m t="a"/><m t="v"/>
c<h>o</h><m t="a"/><m t="v"/>
</c-i>
@SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP u0exte.0;branch=z9hG4bK16b6beb578b0deb9
To: "ruthchopp15" <sip:[email protected]>;tag=320381602
From: "u0" <sip:[email protected]>;tag=1712913549
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 SUBSCRIBE
Contact: <sip:[email protected]:1029>;isfocus
Expires: 3600
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:1218 type=1 (00000000/0)
[ACK sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK5f7ba93d470e7027
Max-Forwards: 70
To: "u0" <sip:[email protected]>;tag=1712913549
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 ACK
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:1029;branch=z9hG4bK6c53c50f3601efcd
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "ruthchopp15" <sip:[email protected]>;tag=320381602
Call-ID: bc24f2f0-4203-11db-bc36-ee37764c13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:1029>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 475
v=0
o=mel 0 0 IN IP4 m.0
s=ruthchopp15
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:5168:2:1833
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-1256312599
m=video 16384 RTP/AVP 126 34
a=rtpmap:126 X-H264
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:-850232872
@:0 type=2 (00000000/22)
[VCVIDEO_OUTGOINGATTEMPT]
[4]
Video Conference User Report:
Binary Images Description for "iChat":
0x1000 - 0x17dfff com.apple.iChat 3.1.5 (436) /Applications/iChat.app/Contents/MacOS/iChat
0xc56b000 - 0xc574fff com.apple.IOFWDVComponents 1.9.0 /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
0xc5dd000 - 0xc60cfff com.apple.QuickTimeIIDCDigitizer 7.1.2 /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
0xc616000 - 0xc657fff com.apple.QuickTimeUSBVDCDigitizer 1.4.5 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
0xc686000 - 0xc7c7fff com.apple.opengl 1.4.10 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0xc7ef000 - 0xc9bbfff com.apple.ATIRadeonX1000GLDriver 1.4.32 (4.3.2) /System/Library/Extensions/ATIRadeonX1000GLDriver.bundle/Contents/MacOS/ATIRade onX1000GLDriver
0xc9ea000 - 0xca06fff com.apple.opengl 1.4.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLDriver.bundl e/GLDriver
0xca0d000 - 0xca2efff com.apple.opengl 1.4.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
0xca7c000 - 0xca81fff com.apple.audio.AppleHDAHALPlugIn 1.1.7 (1.1.7a2) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0xcb85000 - 0xcb8cfff com.apple.iokit.IOUSBLib 2.5.0 /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Co ntents/MacOS/IOUSBLib
0xcb98000 - 0xcb9bfff com.apple.iokit.IOQTComponents 1.4 /System/Library/Components/IOQTComponents.component/Contents/MacOS/IOQTComponen ts
0xcc6f000 - 0xcc73fff com.apple.audio.AudioIPCPlugIn 1.0.0 (1.0) /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0xcc94000 - 0xccbdfff com.apple.audio.SoundManager.Components 3.9.2 /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/Soun dManagerComponents
0x8fd50000 - 0x8fd8bfff com.apple.QuickTimeFireWireDV.component 7.1.2 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x8fe00000 - 0x8fe4bfff dyld /usr/lib/dyld
0x90000000 - 0x9016efff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901be000 - 0x901c0fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c2000 - 0x901fefff com.apple.CoreText 1.1.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90225000 - 0x902fafff com.apple.ApplicationServices.ATS 2.0.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9031a000 - 0x9076afff com.apple.CoreGraphics 1.258.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x90801000 - 0x908c9fff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90907000 - 0x90907fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90909000 - 0x909fcfff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a4c000 - 0x90acbfff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90af4000 - 0x90b57fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bc6000 - 0x90bcdfff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bd2000 - 0x90c42fff com.apple.framework.IOKit 1.4.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c57000 - 0x90c69fff libauto.dylib /usr/lib/libauto.dylib
0x90c6f000 - 0x90f14fff com.apple.CoreServices.CarbonCore 682.12 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90f57000 - 0x90fbffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90ff7000 - 0x91035fff com.apple.CFNetwork 129.16 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x91047000 - 0x91057fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x91062000 - 0x910e0fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x91115000 - 0x91133fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9113f000 - 0x9114dfff libz.1.dylib /usr/lib/libz.1.dylib
0x91150000 - 0x91306fff com.apple.security 4.4.1 (27569) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913f5000 - 0x913fdfff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91404000 - 0x9142afff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9143c000 - 0x91443fff libbsm.dylib /usr/lib/libbsm.dylib
0x91447000 - 0x914c0fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9150e000 - 0x9150efff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x91510000 - 0x9153bfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x9154e000 - 0x91622fff com.apple.ColorSync 4.4.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9165b000 - 0x916d8fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91705000 - 0x917affff com.apple.QD 3.10.20 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x917d5000 - 0x91820fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9183f000 - 0x91855fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91861000 - 0x9187bfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x91885000 - 0x918c2fff com.apple.LaunchServices 180 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x918d6000 - 0x918e1fff com.apple.speech.synthesis.framework 3.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x918e8000 - 0x91920fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91932000 - 0x919e4fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91a2a000 - 0x91a40fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91a45000 - 0x91a61fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91a66000 - 0x91ac4fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91ad4000 - 0x91ad8fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91ada000 - 0x91b35fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91b39000 - 0x91b76fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91b7c000 - 0x91b96fff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91b9b000 - 0x91b9dfff com.apple.ImageIO.framework 1.4.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91b9f000 - 0x91b9ffff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x91c32000 - 0x91c32fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91c34000 - 0x91c79fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91c81000 - 0x91ca6fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91cad000 - 0x92230fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9226d000 - 0x9261ffff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9264c000 - 0x926d0fff com.apple.DesktopServices 1.3.4 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9270c000 - 0x9293efff com.apple.Foundation 6.4.6 (567.27) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92a4a000 - 0x92b28fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92b45000 - 0x92c32fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92c42000 - 0x92c59fff com.apple.opengl 1.4.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92c64000 - 0x92cbbfff com.apple.opengl 1.4.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92ccf000 - 0x92ccffff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92cd1000 - 0x92ce1fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92cef000 - 0x92cf7fff com.apple.speech.recognition.framework 3.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92cfd000 - 0x92d02fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92d08000 - 0x92d99fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92dad000 - 0x92db0fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
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iMac G5   Mac OS X (10.4.7)  

Answer 1

Dave,
Thanks for your suggestion. I did have a look at the portforward site, and tried it out, but the pages didn't exactly correspond to his modem for some reason. The sequence of steps didn't take him to the port-forwarding section. I've tried to talk him through it to find that spot, but he just couldn't find it.
I agree that it's probably a modem setting issue. If it helps, there's more bits of info. He took the computer to the local shop and they could connect to test sites with his computer from there (therefore his mac is OK). The local ISP claims the modem is configured properly to allow iChat. He double checked his connection speed and it's not blazing, but it's at least 250Kbps both ways consistently. Now to add to this, we are now able to do audio chats, but not video. I would think that if port-forwarding on the modem were messed up, then audio wouldn't work either? The first apple tech he spoke with seemed to think it might be his AIM account, so he set him up with .mac.
Anyway, he's got some tech from apple trying to help him within the next 48 hours. So here's the challenge: can anyone else here come up with a solution before the apple tech support does... :^)
Chopp