Another IP Profile Dropped

Hi
Seems to be a pattern emerging of people slowing down due to ip profile drops and im the same.
On infinity 2 i used to get the full speed ie 70+mbs down and 19 mbs up.
I have had a few restarts 2 weeks ago due to a power cut ... then i had some electrical work don in the house so power was on and off etc.
Then had a firmware updaye on my modem ( Asus-DSL AC68U ) which again needs restarts etc.
How ever my conection has been solid for nearly 14 days with very very low crc errors but im stuck with an ip profile of 49mbs and now Interleaved instead of FastPath.
I have read before it can take 10 days to settle and then should creep back up over the next few days / weeks but this doesnt seem to be happening.
My line is very quiet so no problems there.
I was told by BT India that my ip profile is low because im on wireless and should change my wireless channel and itll go back up to 70mbs again How on earth does the channel im on cause my ip profile to drop???? Its not as if being on the wrong channel causes a router restart . They must think people are stupid and just tell you anything to get rid of you.
I use Insidder and can see the wireless networks around me and im the only one on 5Ghz band and the signal has no noise.
Even testing on a wired connection gives the same results.
Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
I will add a screen shot of my router stats .

Proz wrote:
Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
it does look like it's due to all the resyncs. I had something similar around 5 weeks ago - a fault in the cabinet caused multiple failed resyncs over a 4 hour period and DLM applied interleaving the next day. US interleaving was removed after 15 days but I'm still waiting for DS interleaving to be removed 3 weeks later. Line is stable with only one or two Errored Seconds per hour.
I'm afraid it's just a waiting game...

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Device Group Profile Drops after changes are saved

Why do Device Group Profiles drops after applying a change? Some will get it no problem but some lose the profile thus losing network connectivity then requiring manual intervention.

Thanks to all who replied, however..
If the settings were stored int he CPL file ( which would be very odd but there it is ) I would expect that I could create a CPL file with the settings I want on one computer, and copy them to the same folder on another computer whose settings I want to standardize in the domain, however, this does not appear to be the case. I copied the entire ..\Program Files\Quicktime folder from one computer which had the settings I wanted, to another computer which didn't. The settings did not follow the copied Quictime folder and contents, so, with all respect and gratitude due to those who replied, I don't think settings are stored in the CPL file or any other file in the Quicktime folder.
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Ip profile dropped 10mbps

My ip profile has been 70.85 since May and all of a sudden the last few days it has dropped to 60 mbps,I originally started on 76 mbps which changed after a few days when it settled to 70.85 and has been fine since may and now it has dropped another 10mbps,something is not right here,can support please look into this.

Adrian100 wrote:
Maybe but why has it dropped 10mb when i haven't had any power outages ? Strange im seeing other posts who are complaining they've lost 10mb also,care to comment bt?
Simple really, it's the bad wheather. Just like you, my Profile has dropped due to the recent wheather conditions increasing noise and the amount of errors on the line. Once the wheather clears, after a week or 2 your line will rise the IP Profile.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Another IP profile problem and disgruntled custome...

Right, I'll try to keep calm when posting this...
Since 27th March 2011 I have been plagued by 2Mb downstream speeds out of a possible 7.5Mb.
Before this date I had no issues and nothing has changed in terms of wiring, configuration or the like.
After running speedtest, my line is capable of 7-8Mb but my IP profile is at 2Mb. I have contacted BT on at least 4 occasions and each time they said my profile has been reset and I should wait 24/48hrs for the speed to improve.
Annoyingly, each time I wait, the end result is the same, 2Mb!
Not short of losing the will to live and moving my BB to another provider, I want this issue sorted. It is unacceptable that after more than a week and numerous promises, the issue is still outstanding.
I dont want to speak to 1st line support anymore, they are an insult to my intelligence. Someone from tech/engineering who is reading this that I can have a sensible technical conversation with, please contact me.
Here are my stats.
Speedtest:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1952 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1952 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.39:23.67:62.96 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
310 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 310 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
We were unable to identify any performance problem with your service at this time.
Homehub 2.0
Line state
Connected
Connection time
3 days, 20:24:21
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.8 dB / 27.0 dB
Line attenuation (Down/Up)
28.0 dB / 11.5 dB
Output power (Down/Up)
19.8 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
15091 / 15
CRC Errors (Down/Up)
72 / 2147480000
HEC Errors (Down/Up)
nil / 4
Error Seconds (Local)
35

Hi this is a peer to peer forum in other words customers helping each other the only BT presence are the Forum moderators
could you first try the following test connect a corded phone to the test socket at the rear of the master socket and then dial 17070 and select option 2 any noise heard there should be reported to bt faults calling 151 and reporting a noisey phone line but do not mention broadband if there is any noise there once solved you broadband connection will improve within a few days also it is worth leaving your hub powered up 24/7 with no restarts for 3/5 days if the line is stable then your ip profile will return on its own when the exchange equipment see the line as stable. Changing isps will not help as they all use the same copper pair betwen your home and the exchange
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IP profile dropped - wait it out or call?

I've noticed since yesterday that my IP profile has been dropped from around 40Mbps to 20Mbps. Is it worth waiting a couple of days to see if it sorts itself out or should I just call BT and ask them to rectify?

Hi switch625,
Thanks for posting. Sorry you're having problems with the connection speed. Can you try running the speed test, including the further diagnostics, and post the results. That'll let us see how it's performing.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IP Profile dropped significantly

Problems started occuring around 3 weeks ago. IP Profile use to be 448 upstream, 8192kbps downstream. Now the numbers have significantly dropped too 192 Kbps Upstream, 4224 Kbps Downstream. Ping to first hop has increased from 8-10 to 20-24. Effectively my ping has doubled.
No hardware changes, no problems listed in my area.
Download speedachieved during the test was - 3398 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 192 Kbps(UP-STREAM)
IP Profile for your line is - 3726 Kbps
Upload speed achieved during the test was - 140 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 192 Kbps
My speeds use to be double those.

On your connection, its not possible for the IP profile to drop as its always 88.2% of your sync speed. If you type in Google 88.2% of 4320 it will give you your IP profile in decimals points. .
Has your speed always been this low? What was it previously like.
If you dial 17070 and press option 2 do you hear any noise? Satic, hissing crackles etc.. ?
Have you tried changing microfilters?
Also maybe a speed tweak to increase your speed
As standard, the bell wire should be taken out of any master or extension socket as this can reduce the amount of interference your broadband can pick up and sometimes fixes the problem, see how to remove it here http://bit.ly/4LEKJg . Make sure you remove it from master and any other sockets in the house
Regards Edd
Check your Line
BT Speedtester

IP Profile dropped drastically following outage - ...

We recently had another outage on the Infinity service which thankfully only lasted a couple of days. However, since the fault, download speeds took a massive hit from 25M to approx 2M. Speed tests have confirmed and the BT one says the profile is now at 1.93. Support advised the problem would resolve itself over the next few weeks but that's not the case and are now saying they need to get an engineer out to the site.
I've also been told that this visit could be chargeable depending on what the fault is, so I was just wondering if there's anything at all I should do before confirming the appointment? I've rebooted the modem and hub, tried a different router, performed the tests wired and wireless. Anything else?
Thanks,
Mike.

gg30340 wrote:
This can take 3 or 4 weeks so you need to be patient and not reset the modem again.
If doesn't increase in that time then there may be a more serious fault in the line.
That to me would be unaceptable and I would expect BT to refund the entire amount of my bill until the speeds were what they should be. Waiting 3 or 4 weeks is ridiculous!
-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-
Asking me to click a star will result in a big fat FO, if you help me and you aren't asking in your sig I am more than happy to!

IP Profile Dropped

Had this problem a few times now and even though this time it isn't as bad it's still dropped again and i would be appreciated if it could be reset for me
Download speedachieved during the test was - 4.68 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
Normally i'm hitting above 7mbps for my profile however it has now fallen to 5.

My profile has risen but my DL speed has dropped down to 3 and i can't understand why. Not downloading or streaming anything and it's just getting lower. Anything you can see thats causing this? Also my ping is all over the place and my DL speed is anywhere between 2 and 4.
Download speedachieved during the test was - 3.08 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
6 days, 12:50:58
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.1 dB / 21.0 dB
Line attenuation (Down/Up):
23.5 dB / 12.5 dB
Output power (Down/Up):
20.2 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 277
CRC Events (Down/Up):
7655 / 395

Ip profile dropped again

further to a previous post,where my ip profile had dropped to 135 kbps giving extremely low download speed.After ringing bt broadband help it went up to 1500kbps for one day only giving good download speed ( for me ) of 1.4 mbps. IP profile has now dropped back to 1000kbps and download of 877kbps. I'm disaapointed after my initial euphoria at the improved speed. Is such an IP profile reduction normal or should I get back on to bt. The fact i had a 1500kbps profile for one day means my system and lines are ok. Any advice welcome.
Solved!
Go to Solution.

Just leave your connection alone no restarts for 3/5 days and your profile should rise again to 1500k
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Yet another stuck profile?

I think I too have a stuck profile. When I first connected using this modem/router (8 months or so) I was getting between 12 and 15 Mbps. about three months ago it dropped (gradually) down to its present speed. I recently renewed my contract and was told I should be getting around 14Mbps.
I have run all the line tests and they too indicate I should be receiving about 14Mbps. I have tried connecting direct to the socket and done the noise tests and everything else suggested on the forum.
I have included the speed test results plus the stats from my modem. Any suggestions would be welcome.
Thanks
1. Best Effort Test: -provides background information.
Download Speed
5.57 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.57 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.11 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Asus DSL-N13 modem router
Mode:
ADSL2+
Line Coding:
Trellis On
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
11.1
7.9
Attenuation (dB):
24.5
13.1
Output Power (dBm):
12.8
0.0
Attainable Rate (Kbps):
18016
1324
Rate (Kbps):
6652
1276
MSGc (number of bytes in overhead channel message):
94
45
B (number of bytes in Mux Data Frame):
14
55
M (number of Mux Data Frames in FEC Data Frame):
1
1
T (Mux Data Frames over sync bytes):
9
1
R (number of check bytes in FEC Data Frame):
16
0
S (ratio of FEC over PMD Data Frame length):
0.0716
1.3785
L (number of bits in PMD Data Frame):
3463
325
D (interleaver depth):
416
1
Delay (msec):
7
0
Super Frames:
2491066
387347
Super Frame Errors:
0
4294967294
RS Words:
2241960122
0
RS Correctable Errors:
7535
0
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
4294967290
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
629821233
1938175
Data Cells:
5312971
81825
Bit Errors:
0
27
Total ES:
167
1
Total SES:
136
0
Total UAS:
2472
0
Solved!
Go to Solution.

Hi
Connection has been up and steady for the last three days, stats as follows:
Statistics -- ADSL
Mode:
ADSL2+
Line Coding:
Trellis On
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
15.5
6.9
Attenuation (dB):
23.0
12.2
Output Power (dBm):
12.8
0.0
Attainable Rate (Kbps):
20712
1304
Rate (Kbps):
6652
1276
MSGc (number of bytes in overhead channel message):
94
45
B (number of bytes in Mux Data Frame):
14
55
M (number of Mux Data Frames in FEC Data Frame):
1
1
T (Mux Data Frames over sync bytes):
9
1
R (number of check bytes in FEC Data Frame):
16
0
S (ratio of FEC over PMD Data Frame length):
0.0716
1.3785
L (number of bits in PMD Data Frame):
3463
325
D (interleaver depth):
416
1
Delay (msec):
7
0
Super Frames:
3848551
687035
Super Frame Errors:
0
0
RS Words:
3463696692
0
RS Correctable Errors:
1397
0
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
0
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
973028354
11621
Data Cells:
9365893
1
Bit Errors:
0
0
Total ES:
7
0
Total SES:
7
0
Total UAS:
326
0
1. Best Effort Test: -provides background information.
Download Speed
5.13 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 5.13 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.22 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 1.22Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

Profile dropped after 9 stable months

OK so I had infinity installed in March and have had a stable 37 meg down and 8 meg up ever since. My profile according to BT speedtester was 38617k. I have however got up this morning and seen that my speeds have dropped dramatically (14meg down and 4 meg up). Looking on the speedtester site my profile had dropped to 15000k, so after a call to India, they identified there was an issue with my line and said it would be fixed in 24 hrs with no need for an engineer to call.
However I have just had a call from India asking if my speed had improved - it has (now getting 20 meg down 5 meg up - profile set at 21000kl), but still nearly half of what I was getting. I asked for my profile to be reset to what it originally was and was told an engineer needed to come out tomorrow to resolve this
I hope they can restore my original profile tomorrow and this isnt the start of any issues - so far I have been impressed by BT.
Heres hoping?

Chris,
Thanks for the reply and the interest.............it went very well back to 37meg down and 8 meg up. The engineer said the culprit was more than likely my old modem (which is one of the first and was due to be swapped out via Kellys in the new year).
The engineer did say it may be a bit of a battle to get the profile reset as it was over 15 meg and they dont normally do it in that instance, however they did and I am good to go again.
I have to say this, im really pleased with BT, I know you only tend to hear from people when things go bad, but my experience has been one of efficient service/results.
Thanks once again - All the best to you and your colleagues/families for the festive period and have a happy and prosperous 2012!
1TC

Slower connection then usual. IP profile dropped

Hello
I've always had a good strong connection above 6000kbps to Bt broadband. But recently its dropped by half and my ip Profile is now set to 2.7 mbps according to the wholesales internet test. I have had a few disconnections the past month so this might be the reason.
I however, have now kept my internet on for a full week as advised and my internet is still half of what i used to get.
I have also noticed the noise margine on my line is higher then usual. I've even replaced my modem/filter and connection to the master socket and nothing changed.
Solved!
Go to Solution.

john46
that is the connection time to the internet shown by netgear routers so need mods to get connection out of banding
mods will post a link when they read this
as you have posted with sufficient connection time you could try 1 reset to see if that will get you out the banding
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can't open an application in another users profile

I installed the Corel painter into my Macbook pro it works fine in my profile but when my little brother logs in his, it wont open. A pop up box comes out saying the application has been modify to install from original CD. I try installing it on his profile from the CD but still can't open. I have it checked off in the parental controls for him to use and still no luck. I have deleted and reinstalled the application. Some Please Help? Thanks

Triple-click anywhere in the line below to select it:
ls -@Oen /A*/BeerSmith*/*/M* | open -f -a TextEdit
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
A TextEdit window will open with the output of the command. Post the contents of that window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

File permissions issue when putting a file into another person's Drop Box

I frequently drop files from my Mac into a co-worker's Drop Box on her Mac. When I do so, however, the files are inaccessible to her until she does a Get Info and changes the owner to herself.
I've done file sharing of this sort between many different Macs before, but this is the first time I've ever seen someone have to alter file permissions on a file I gave to them--every single time. How can I avoid this problem?
We're both running 10.4.9.
Thanks very much.
MacBook 1.83GHz Mac OS X (10.4.9)

I too have noticed this behaviour with the drop box and find it irritating. I don't use it much so I haven't investigated a solution, but your colleague could try opening Terminal from her admin account and entering these commands:
sudo fsaclctl -p / -e [this enables ACLs on her boot drive]
The below two lines can be pasted in at the same time (replacing "mary" with her short user name):
sudo chmod +a "mary allow delete,chown,list,search,add_file, \
addsubdirectory,delete_child,file_inherit,directoryinherit" ~mary/Public/Drop\ Box
That should allow her to have full access to any files put into her drop box. Rebooting might be necessary for the ACL settings to take effect.
Disclaimer: AFAIK this should work because I have gotten similar things working before. But I have not tested this specific solution.
FWIW, it might be easier to just e-mail her the file instead.

Another stuck profile :-)

Hi all,
My first post on here. I have noticed a slowdown in my download speeds recently after moving my Home Hub. Previously it was linked to an internal extension upstairs and I was getting around 6 megabit download speeds quite consistently. I decided to move it downstairs and connect it to the master socket, and since then my speeds have been between 1.7 and 1.9 megabits.
I ran a speed test on 19th August and got these results:
Download speed achieved during the test was -1745 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I checked my internal extensions and there is no audible noise or crackling, but just in case I connected the home hub (via the adsl filter) to the test socket and rebooted the hub. I expected the profile to improve from 2000 Kbps to something much closer to my connection speed, but four days later it is still stubbornly stuck at 2000 Kbps.
A speed test just now gives the following results:
Download speed achieved during the test was - 1928 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The stats from my home hub are as follows:
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 8:07:58
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.8 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 5.0 dB
Output power (Down/Up)
13.8 dBm / 11.9 dBm
I don't think the downstream noise margin is too high (but disappointingly above 6db) so I would expect better than a 2000 Kbps profile speed.
Any thoughts on how I can get the profile reset? I think it is stuck at the moment.
Many thanks,
Mark.
Solved!
Go to Solution.

your noise margin if ok as you have the max speed for adslmax - you have noise margin in hand which is good for when you get upgraded to 21CN
your profile is stuck so email the mods for help http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Another IP Profile Dropped

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