Another iPod locking up -- any chance of service from Apple?

Yesterday, it froze in the middle of a song at 5:21 (according to the clock display) and never came unfrozen. The battery died, I plugged it in when I got home, it charged overnight, and I was listening to a song today and it froze again. The advice of resetting it hasn't helped. When it's frozen, I tried four or five times to reset it, and it just won't do anything. It even stays lit up the whole time! When I first got my iPod, it could take literally hours for iTunes to recognize it in the source list, even though the computer knew it was there. I don't think that's related, but oh, well. And of course, a fourth-gen isn't really covered anymore in their service policy. I got it in Sept of 05, and already used my one free call. I haven't yet been able to get through to an actual person, but I'm planning on it.
So, two questions:
1) any clue what the problem with these iPods is?
2) Any chance the people at Apple would be willing to replace it with a working, SERVICEABLE model?

And of course, a fourth-gen isn't really covered anymore in their service policy.
The warranty is for one year after purchase.
If you bought it new in Sep 05, its still covered.
already used my one free call. I haven't yet been able to get through to an actual person, but I'm planning on it.
If you have not spoken with an actual person, you have not used your one free support.
But that is only good for the first 90 days anyway. After 90 days, it'll cost.
Try the 5Rs on this page.
http://www.apple.com/support/ipod/
If this does not solve the problems, you can request service for your iPod at an Apple Retail store or here.
http://depot.info.apple.com/ipod/

Similar Messages

I have an iPhone 5 16gb white color and i did not get any of the services from apple pls help[ me out

I have one iphone 5 16 gb white colour with me and its in still under warranty and my phone was fallen down by chance and it got turned off totally and not even switched on also then i went to apple authorised service center for regarding the same . then service center people said that sir you need to submit your phone , after that i left my phone to service center and after two days i have got one call from service center that sir your phone is under phisical damaged condition so u will not be abel to get warranty from apple this will cover under paid replacement and you need to talk to apple customer care also regarding this .same .
Then i called up to apple customer care and they said sir we have got some images from the service center regarding your phone and we found that your logic board is damaged from inside and you would not be abel to get the paid replacement also you need to buy a new phone on stock price i was shocked on that time why would i pay 40 to 50 thouasnd again on iphone if its not that much stronger to take bit of imapcts like this
I had talked numbers of time to service center also but they all are denied against the complainst
if any body is there how can help me out regarding this so pls register my complaint and help me out from this highly dissatisfied service from apple .
Thnaks
karan

Warranties do not cover damage

Hello, i have buy iphone 6 recently now it is fall down on the ground and any chance to repair buy apple on free of cost if not then what will be price for this

Hello, i have buy iphone 6 recently now it is fall down on the ground and any chance to repair buy apple on free of cost if not then what will be price for this

santosh7783 wrote:
and its screen is break down please help me
iPhone 6 screen replacement is $109 U.S.
=> https://www.apple.com/support/iphone/repair/screen-damage/

Hi, I want to know is there any trade in services in Apple?

Hi, I want to know is there any trade in services in Apple? it means I owned a old Mac book air, I would like to trade it to apple and buy a new macbook pro in cheaper price. thanks.

No, Apple does not have a trade-in program...but there are third parties that have been involved with Apple retail stores in "buying" some used Apple items for a gift card that can be used towards a new Apple product...check with your Apple store and see if they have any participation in one of those programs.

HT1933 battery issues and customer services from apple store

I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
he replied to me your phone is perfectly find according to the diagnostic report. so they can not do anything about it. i was so much frustrated about the whole service. the staff at the bar was so muuuuuuchhhhh unfriendly and unhelpful. later he talked to one of his colleague and suggested me to pay 100 pound or something to replace with a new phone..
i felt so bad and i was not expect this sort of service from the world famous apple company.. staffs attitude are genuinely very bad and arrogant.
1. how can i prove that there are some problem with the battery. even they have seen that it turns from 2% to 24% without charging. the device is a fault since i bought it. but as it is not showing in the diagnostic test the refused to take any action about it.
2. bad attitude and arrogant staff made me feel even worst.
please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

Hye, i bought my iphone5s in malaysia on early febuary 2014 but on april/may i have problem with my fhone. but now i resides in istanbul turkey. can i get a a service from apple.tr ? how ? thank you

Hye, i bought my iphone5s in malaysia on early febuary 2014 but on april/may i have problem with my fhone. but now i resides in istanbul turkey. can i get a a service from apple.tr ? how ? thank you

It can only be serviced in the country where it was originally sold.
An iPhone sold in an EU member State can be serviced in any other EU member nation. Malaysia is NOT a member of the EU. It can only be serviced in Malaysia.

Do I need the "Wildcard in House" in the Settings, General, Profile. This says that it is expiring and cannot find any information about this from Apple or Verizon.

Do I need the "Wildcard in House" in the Settings, General, Profile?
This says that it is expiring and cannot find any information about this from Apple or Verizon.

Apple haven't yet signed agreements with yell.com and similar local information services here in the UK or in europe. The rumor is that in the UK and others, will get it sometime towards the beginning of the year.

I purchased a macbook pro 13' 3 days back. As per apple, customers purchasing their macbook after 21 july2011 will get a free upgrade to OS X LION. I've submitted the required steps online and i haven't recieved any sort of reply from apple. Please help.

I purchased a macbook pro 13' 3 days back. As per apple, customers purchasing their macbook after 21 july2011 will get a free upgrade to OS X LION. I've submitted the required steps online and i haven't recieved any sort of reply from apple. Please help.

When I clicked the following link:
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MD202Z/A
and filled out the info, i got a code from apple on the web which i used to download Lion free from the appstore.

I know about the lack of boxes, but are there any more specific answers from Apple about what's going on for the ipod nano replacements?

I've been watching the forums for a while now, and I know about the box shortage, but I'm afraid there are still some things that confuse me. It's been almost three weeks since I submitted a request for the first gen nano replacement program. Has anyone else been waiting this long? I admit, it's really frustrating to just have to wait with no word from Apple about when we can expect to recieve boxes.
I was also wondering if there's been any sort of answer on what the mailed-in nanos are being replaced with. Brand new first gen nanos, new nanos of a different generation, refurbished nanos (first gen or otherwise)? Maybe I've been looking in the wrong places, but I haven't seen a definitive answer. Has anyone completed the whole replacement program who can answer this?
Thanks for all the help! I was so excited when I first got the email telling me about this replacement program, but it's difficult when everything seems so vague.

I was also wondering if there's been any sort of answer on what the mailed-in nanos are being replaced with.
Call the replacement program (phone# is listed) & ask them.

Macbook pro battery and service from apple

I have just bought the MBP online on the student package where you are supposed to get a free ipod nano by sending back a form to get the refund. I phoned apple about this and no-one knew what to do I was passed to 3 different departments then I was told to go to the apple website and download the form to send it back. I did this and when I got to the site there were lots of downloadable forms and none of them specified anything to do with student packages and free ipod nano's. I have also discovered that the battery doesnt seem to last very long and overheats. This is worrying me slightly as an over heating battery could be a fire hazzard and I spent just over 1400 pounds with upgrades at that price I would expect it to be running perfectly can anyone tell me if this is normal for the battery to overheat and is it normal for the battery to last less than a day. Also will I recieve terrible aftercare from apple all the time. every time I phone no-one seems to know what to do. the last time I called the guy actually tried to pretend he couldnt hear me to get me off the phone until he realised that he was caught out and the line was fine. it seems they will go to any length not to help you.

how does the battery overheat? the mbp can certainly get hot, but if it is only the battery getting hot then you should call technical support
operating time on battery depends on how heavily the system is being used, editing/rendering video flattens mine in 2-3 hours, but with casual use it lasts much longer
you must order the ipod at the same time you order the mac, then once it is all delivered you submit a claim online and apple gives you back £95
the terms are all on the website...
http://input.media.euro.apple.com/apple/promotions/terms/backtoschool08/uk/tsand cs.html
the claim process is on the website...
http://www.apple.com/uk/promo

Ipod terribly scratched after getting it back from apple

so after i get my unfixed ipod back from apple i open the box and my ipod is very scratched. when i play music, i get this bad distorted sound, it is not from my headphones, i tried those on my computer and they sounded fine... should i just put in another claim to apple saying they messed up my ipod? or should i call them and talk to them first?
Windows XP

Call them, 1 800 MY APPLE

Great service from Apple Photo Services Customer Support

This isn't a question, but I believe in giving credit where credit is due:
I have some friends who run a small dance school and made them a souvenir book of my photos from their most recent recital. Several parents who saw the book wanted to order copies, and I said I'd get more if they were willing to pay the actual cost. I ended up with nine requests, and told them the books should be ready by the end of this week.
With plenty of time, I transmitted my order about two weeks ago and specified standard delivery. When the books shipped, the notification email I got said they'd be delivered Monday. On Monday I received the standard small shipping box containing ONE book. The other eight copies were missing, even though FedEx tracking said the delivery was complete.
I emailed APSCS and got back an email from a support person named Duana. She (at least I assume it's a she) said that sometimes a multiple-book order would ship in two cartons, even though FedEx only assigns one tracking number. She said that if I hadn't received the rest of the books by the end of Tuesday, I should email her back. She said she would be on her "weekend" Wednesday and Thursday, but would watch for my response on Friday when she was back at work.
By the end of Tuesday, the missing books still hadn't arrived, so that evening I sent another email. I got a reply back from Duana saying my timing was good -- she was 15 minutes away from leaving for her weekend! She said she would re-place the order and try to have it expedited as much as possible.
Today (Thursday) I received a carton containing the replacement order of eight books, via FedEx Express Priority delivery. I had mentioned to Duana that the books were all for different people, so she also sent me another carton containing nine individual boxes, so that each person could have his/her book in its own box!
I know that in my own work, when people come to me with a request 15 minutes before I'm supposed to leave for the weekend, I'm sometimes tempted to let it slide. I'm glad Duana is a better service person than I am!
Her willingness to assume ownership of my problem and go the extra distance to resolve it promptly means that I'll be able to get everyone their books when I promised, and I really, really appreciate that.
The priority shipping was more expensive than what I had paid for, too, so I'm impressed that Apple gives its support people the latitude to spend a bit more money in order to satisfy a customer.

Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

Refuse service from Apple center?!

My iMac is 7 yrs old, it fails to bootup into the OS. I've tried rebooting from the startup disk and failed. Took it to Apple Center in HK, they say this model is too old and you can't order parts and refuse to order parts! What can I do?

Look for 3rd party service providers. They won't be able to order parts from Apple - Apple doesn't keep them around past about 5 years after the model quit being produced - but they can look for parts through salvage from other machines.
The other possibility of course is to get a new(er) computer. Ask the store if they will extract the hard drive from yours. Once you get it out, put it in an enclosure and copy the data onto the new machine. Of course if you have good backups you won't even need to do this.
I feel for you. My wife's iMac is about that same vintage - one of the first Intel models - and if anything on it fails she is going to be unable to get repairs done.
Best of luck.

Ipod locks up any program that tries to access it

Like the title says, everytime I try to connect my iPod to any computer Itunes, windows explorer, winamp, or any other iPod manager freezes. This may have happened because I disconnected it while the "do not disconnect" symbol was there. I understand I may have to restore it but how can I do so with the computer freezing everytime?
The Ipod itself is acting a abnormal. The time is stuck at 3:18 and can't be changed since it freezes when you try.
Any help would be appreciated!
I'm really hoping I don't have to bring it into the Apple store

Really strange. If I 'catch' the drive before it's powered down and eject the disk once Handbrake has finished, it's fine - and will do another. If I leave it for a minute, the drive just switches off completely. So so strange. I wonder if Handbrake is to blame?
I've tried it on another user account as suggested, and it does the same thing. I'm going to try not using Handbrake and just play it, stop it, try to eject it and see what happens. Thanks for your help.
Mat

HT1349 what will happen if i delete backup on my iphone for my sons ipod? would any data be lost from his ipod or my iphone? my storage is almost full

I received notification on my iphone thru icloud that my storage is close to being full, it is because my kids ipods use the same email address! If i delete the backup for their ipods, will it delete any info from their ipods or my iphone??

I wouldn't delete the actual backup file, due to unforseen risks.
Try managing the content better, such as removing songs/apps/videos/photos, etc.

Another iPod locking up -- any chance of service from Apple?

Similar Messages

Maybe you are looking for