Another iTunes upgrade!

In the last 18 months I have upgraded iTunes + QuickTime EIGHT times as I was prompted to. While I do appreciate having the latest software and bug fixes (I'm used to frequent updates as a Windows user!), I have recently noticed that iTunes leaves copies of old iTunes + QuickTime installation files on my computer each time it upgrades! I had to look hard for these files, but found over 400 MB of old files at the following locations...
C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache
C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache
C:\WINDOWS\Downloaded Installations
Why doesn't iTunes clean up its own mess, and since it hasn't, is it safe for me to delete these files myself? Can anyone provide safe cleaning instructions to keep my precious hard drive space safe from these unneeded files?
Thanks!
-JOSH

Hi JOSH
I'm grateful for you pointing out yet another place where our disk space is needlessly being consumed.
Don't know if any of this will help, but here are some observations.
I have noticed several other areas where iTunes+QuickTime chew up far more disk space than seems necessary. However I must refrain from agreeing with your opinions (at least in writing) as on more than one occasion moderators have silenced me (closed threads) for daring to imply criticism (even if constructive).
For another area of questionable(?) space loss, refer to my recent post "Cached files gobbling up space" in the "QuickTime for Windows" forum.
After reading your post, I only found the problem on my XP computer to exist in the first of the three locations that you mentioned. (Around 55 MB.) On my Vista computer, there's 60 MB used in the equivalent folder:
C:\ProgramData\Apple Computer\Installer Cache
So at least in those folders it appears that I am suffering less than you are, though the space is still significant. But here's a possible difference between your situation and mine. Because of this and other issues, these days I refuse to update this software "in place". While it's more work, I will not install a new iTunes and/or QuickTime without first uninstalling the previous version (which, thankfully, doesn't wipe the iTunes library).
Perhaps because of this my computers are only holding the latest install files, while yours may be retaining your whole install history?
As for "How I can get help from Apple", sorry I can't help. In my experience whenever I've asked that, I've had some loyal forum member tell me that these are only user forums, and that Apple does not read them. (Except, it seems, when it is deemed that some of us break rules by appearing to be critical. Or do they silence us without reading?)
Good luck.
.

Similar Messages

Another iTunes upgrade question - Pls Help!!

Hi,
Like so many others i too am having problems with the latest update of iTunes. I installed it - no problems. BUT when i went to run it, it wouldn't open. I read in some other threads that i should try and turn off my firewall protection (norton) which i did. When the firewall is off iTunes opens. However when i go to turn the firewall back on - iTunes doesn't open again. And when i try to 'configure' the firewall it freezes.
I'm getting increasingly frustrated and would really appreciate some help.
I use Windows XP and Norton anti-virus, internet security and firewall.
Any help at all would be great. Thanks
dell Windows XP

I'm so glad I'm not the only one with this problem. I had the exact problem. My iTune had been working perfectly until I upgraded to 6.0. Now my iTune won't open and every time I try to open up my Norton Internet Security, my computer freezes. Also, whenever I try to shut down my computer, it also freezes. I was up all night trying to fix the problem and it drove me nuts!! Finally, I thought maybe my computer was infected with virus, so my friend, who is a computer technician, took it and he is cleaning it up. After reading the posted messages, I'm so glad that I'm not the only person with this problem. I think Apple needs to come up with a solution quick, otherwise, there are going to be a lot of angry people out there. When I get my computer back, I may try to get McAfee instead of Norton. Have you read the other postings and try some of their suggestions, ie msconfig?
Hewlett Packer Windows XP

I upgraded my computer to Windows 7 and now I tunes is empty and when I try to sync my Iphone4 or IPod, it states they belong to another ITunes Library. How do I sync all my content, including Apps to my computer again or get my old Itunes library back?

To all:
I recently upgraded my computer from Windows XP to Windows 7. Now my Itunes library is no longer available? When I try to sync my IPod or Iphone 4 to ITunes, it states that the content on my devices belong to another Itunes Library and do I want to transfer purchases, erase etc?
How do I get my old Itunes Library back? Some of my music are from CD's I own and really don't want to start the years of building my Itunes library all over again?
How do I bring all the contents: contacts, music, apps etc from my Iphone4 back to Itunes?
Confused.

The ipod/iphone/ipad are not backup sotrage devices.
Certainly you did not upgrade your computer without making sure that your backup copy of your computer was up to date. Just use your backup copy of your computer to put everything back.

I've a few issues, my old computer was out of memory and i changed to a new one which was already on another itunes account. When i upgraded to os5 my library has gone it has synced with the new computer - how do i restore the old ipad information? ple

I've a few issues, my old computer was out of memory. I changed to a new one which already had another itunes account (for my business) when i upgraded to os5 my library has dissappeared as it has syncd with the new computer. Is there any way i can restore the information previously from my ipad? really appreciate any advice thanx in advance

Lynda-
If you still have the old computer, you should be able to connect the iPad, run iTunes and restore from a backup from a previous sync. Now that you have it updated, you will not need to do that again.
Fred

"The iphone is synced with another iTunes Library. Do you want to erase this iPhone and sync with this iTune's library?" error message.

I have an iPhone 3GS and have never added any music to the device as I had an iPod. The iPhone and iPod are hooked up to the same computer and same iTunes account. My iPod recently broke and now I am trying to add some of my music to the iPhone but I get a message that says: The iphone is synced with another iTunes Library. Do you want to erase this iPhone and sync with this iTune's library?
I have never had the iPhone hooked up to another iTunes account. I don't want to accept and say yes and lose all the info on my iPhone.
Any tips or recomme

I'm having the same problem after upgrading my iPhone 3Gs to iOS 5 (and upgrading iTunes to 10.5). I noticed after doing this the ring tone I was using for incoming calls was no longer on the phone. Before the upgrade I was syncing ringtones with iTunes without problems. My contacts and apps still still sync as before, but when I try to enable syncing for ring tones in iTunes, I get the message reported at the beginning of this thread. Any risk of losing anything if I go ahead and enable ring tone syncing? The message is definitely misleading.

WiFi self assigned IP and no internet connection after OS & iTunes upgrade

I have two likely related issues that started as a direct result of upgrading to OS X 10.8.5 and/or iTunes 11:
Starting tonight, after upgrading my OS and iTunes I am no longer able to use Home Sharing between my iMac and Apple TV. Apple TV is logged in to my network and Home Sharing is on, on both devices (signed in to the same account), but Apple TV says Home Sharing is not connecting to my iMac. My iPhone 5 is also not showing a Home Sharing connection.
I've restarted both my iMac and Apple TV several times. Logged in and out several times. Turned Home Sharing off/on several times, power cycled and reset my network modem once.
While trouble shooting my Home Sharing connection I noticed that under my Network settings, Wi-Fi is yellow instead of green and reads "Self-Assigned IP... Wi-Fi has the self-assigned IP address xxx.xxx.xxx.xx and will not be able to connect to the Internet.".
When I go back to Apple TV I've found that althought it's connectted to my iMac through WiFi and I can see my purchased movies I can't view them becasue there is no connection to the iTunes Store (no internet coinnection through WiFi). But my actual network connection on my iMac is just fine.
So it seems that my new OS or iTunes upgrade has caused my WiFi to no longer allow an internet connection across teh wireless network.
Can anybody here tell me why that would happen and how can I fix it?
Any help is greatly appreciated,
David

Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

OS-X won't restart after iTunes upgrade

Installed the upgrade of iTunes and QT7 last night and now on re boot my system freezes while in the "loading OSX" screen (reminiscent of Windows blue screen of death >:O), and I have to hold to power button to shutdown the system.
Haven't seen anyone else experiencing this issue yet with the iTunes upgrade.....suggestions?

Grant,
Initially this didn't work (at least not by itself).
Disk repair came back with no errors, with repair permissions reporting several. Upon re-booting, the system froze at the same spot and had to be hard booted to get out of its' locked state.
I had read other threads about people not being able to re-boot after upgrading iTunes, if they had USB peripherals attached. I figured WTH, and disconnected everything but Mouse and Keyboard and did another re-boot and "Whalla!".
I have yet to try it again with all my "stuff" connected to the iMac, so it still is unclear if the disk utilities took care of the problem, or if it was unplugging some of the devices connected. I'll test that this weekend when I have time to trouble shoot the system if it crashes again.
Thanks for your assistance!
B

Shuffle functionality not considered in iTunes Upgrade

Upon agreeing to let iTunes update the new 8.1.1.10 version, I found a disappointing change. Almost nothing about iTunes changed, my libraries were intact, my playlists were still there and populated, and my settings and preferences were unchanged.
I use a 2nd Generation shuffle and mostly listen to podcasts. I'm probably in the minority, because this has happened before. A previous iTunes upgrade took away the ability to load the iPod with podcasts in my chosen order and then have them play in that order. For some reason, they would always automatically revert to reverse chronological order or Release Date once the iPod was undocked. I couldn't change it. It was annoying, but I learned to live with it.
Now, with the latest upgrade, I cannot right click on podcasts on the iPod when it is docked, and see where they are located in the playlists (in fact, the right click menu on iPod podcasts is not the same as the right click menu on playlist podcasts anymore, and it used to be). I cannot copy podcasts from the docked iPod to another playlist. Play count does not transfer from the computer to the iPod, and I cannot click to play podcasts on the iPod (so that I can continue a half complete podcast while recharging my iPod using the PC's speakers).
I believe that there is no fix for these problems. I suspect that Apple has decided that shuffle users are not their most profitable customer base. It's true, once I buy the shuffle, I get everything for free. I use their most inexpensive product as an audio public (free) library. I suspect that Apple feels that the lowest tier customers like myself are not worth supporting.
Certainly, it's probably more fun to create apps for the iPhone and iPod touch. I am disappointed to be relagated to the rubbish bin of the customer base, even though I've been an ardent supporter of the technology. I would request that future iTunes updates at least do not erode functions of the shuffle when used with podcasts.
If I'm wrong that there is no fix, please tell me how to restore these functions to my docked shuffle.
Thank you, and you still have an awesome product even with my complaints.

Does "Copy to Play Order" not work? If you right-click or control-click on a playlist, the Copy to Play Order menu choice appears. I haven't tried it yet, but I've seen others post about it.

Downloading iTunes upgrade 7.1.1

please help. for a few months now everytime i open iTunes it tells me there is an upgrade available which I have tried to download several times with no luck. now i have just bought a new iPod shuffle and cant use it! Everytime I try to download 7.1.1 it says "not a valid win32 application" What the **** does that mean? and how do I download this upgrade or put music on my new shuffle without upgrading....As one of the other topics suggested....I am sick of it, upgrades are usually so simple!

"the feature you are trying to use is on a network resource that is unavailable...Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below."
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

ITunes upgrade, moved destination

Last night I upgraded to the latest version of iTunes and changed the iTunes destination via preferences from my C drive(small hard drive partition with Documents and Settings) to my D drive(large hard drive partition with just Documents Folder)to increase the available space. After doing this, my music library completely disappeared - found it via search, but have been having major issues getting my music back into the "new" iTunes music folder. In addition, if I attempt to synch my iPod, it tells me that my iPod is "already synched with another iTunes library" and just gives me the options of purging my iPod and re-synching with my now partial "new" library which I obviously don't want to do and "uploading the purchased songs" from the iPod to the library, which I did. Can anyone tell me how to have the iPod recognize this "new" library? The iPod library currently has around 1200 more songs than the "new" library that i have attempted to restore. Any suggestions would be appreciated.

It doesn't find the "iTunes.msi" file.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Recent iTunes upgrade.

Recently the iTunes upgraded itself, which took away one feature I liked, but that's another rant. The question I have here is when you download podcasts you can add them to your playlists, however over time when you download new podcasts it doesn't automatically add to those playlists. Is there a way to do that?
In the playlist I can sort it alphabetically, but I can't
sort it by release date if I want unless I delete the playlist and re-add. Is there an easier way?
Thanx.
me.

You can make a smart playlist, that will update
itself.
Ok, how?
You can sort an existing playlist by clicking on the
column heading. For example clicking on the words
"Release Date". Click on "Name" changes the sort to
name. Some columns when you click on them will sort
in different ways. For example Album, when clicked
on can become "Album by Artist".
Right, the playlists can be sorted by the following:
Time
Last Played
Artist
You then right-click and bring up the following:
Album
Album Artist
Beats Per Minute
Bit Rate
Category
Comment
Composer
Date Added
Date Modified
Description
Disc Number
Epidose ID
Equilizer
Genre
Grouping
Kind
Last Skipped
My Rating
Play Count
Sample Rate
Season
Show
Size
Skip Count
Track Number
Year
However it doesn't have a column for "Release Date", which tends to allow it to sort by the original order it was downloaded. That's what I'm hoping for, otherwise I have to delete the Playlist name and re-add it.
If a particular column heading you want is not
visible, right click on one of the column headings
that is there, and you will get a list of possible
column headings.
Which feature are you missing?
I'm hoping for "Release Date".
meagain.

64-bit iTunes upgrades

I have been using iTunes 64-bit installer successfully since I first installed iTunes a year ago. However, since then I have been using the Apple Software Update program to install subsequent iTunes upgrade versions. Does this automatically detect my 64-bit iTunes install and download the correct 64-bit version of iTunes or do I need to manually select the 64-bit iTunes installer every time a new version of iTunes is released?
Thanks!

The fix listed elsewhere on this community works - create another account - download itunes in that account and it works. Just have to navigate to the media folder so your music goes in.
Hope this helps

Just did the iTunes upgrade and it wiped the phone and put all my bf info since it was his computer?. Any ideas

Just did the iTunes upgrade and it changed all my info to my boyfriends since I had to use his computer ? Any ideas

If you've just moved the drive between systems then see Repair security permissions for iTunes for Windows just in case that reveals the missing files. Apply to a single album folder first as a test. Otherwise, if you've not done too much with the drive since things went missing, an undelete tool might recover the lost media. FreeRecover looks promising... Select the drive, use the options to get file paths and check file integrity, then, presumably, you can restore anything that has been deleted that looks recoverable. Backup to another drive when you're done.
tt2

ITunes upgrade Windows XP won't install - missing iTunes.msi during final remove of old version

Upgrading to current version of iTunes on Windows XP Pro
Install fails duringn final step which is uninstall of old version, can't find iTunes.msi
There are several of these on my system, tried pointoing at each directory for different attempts. All same result,
says can't find it
What can I do to get around this issue?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

How would I take money from one iTunes account and put it on another iTunes account?

Trying to swap money from one iTunes account to another iTunes account so I can make in app purchases in a certain game. Can anyone help me out please?

You can't do this yourself. Click here and ask the iTunes Store staff to put it back onto the card; they'll only do this if none of the balance has been spent.
(123252)

Another iTunes upgrade!

Similar Messages

Maybe you are looking for