Another iTunes won't open question

When opening iTunes, I receive the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." My system is a Microsoft Windows XP Professional Version 2002 with Service Pack 1. It is equiped with McAfee EPO, McAfee Virus Stinger, and McAfee Virus Scan (work computer, of course). I ran the updated version of iTunes, which didn't fix the issue. I ran a system restore to correct anything changes made to my laptop over the holiday break, but that didn't help either. I also attempted to remove QuickTime, but my system won't allow me to do so. Any suggestions?

Progress of sorts....
Go to Start > Control Panel > Add/Remove
Get rid of any iTunes or QuickTime, if you find them there.
Then download QuickTime standalone
http://www.apple.com/quicktime/download/standalone.html
Save it to your hard drive and run the install from your PC.
Then go get iTunes, run the install from your hard drive.
Let us know...

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Another itunes won't open problem

for the past week, itunes won't open. i last downloaded from the music store on 5/7. i also updated windows with the current new microsoft windows updates. i've done system restore as many times as it would allow but can't seem to go back far enough. i keep itunes on a removeable hard drive and am thinking about putting itunes on my permanent C drive and importing the library (can this even be done?), then uninstalling it from the removeable drive and re-installing and exporting it ... but is there something easier than that? oddly, when i first did system restore, tried to open itunes, was told there were files missing, reinstalled itunes and it still wouldn't open and i would get an error message during the quicktime install to make sure it is installed properly in the computer. so i uninstalled and reinstalled quicktime 7, but for some reason, i also have a 32 bit quicktime program in my add/remove program list, but it never gets removed by the new installs, even the standalone quicktime. it appears the itunes open is aborted by something and i get a "send error to microsoft message". the line the error is occuring in cannot be found when i search for it on my hard drives. the itunes library exists on the removeable drive, but i cannot play anything from it. i have tried several things listed in these forums including checking permissions several ways, going into the msconfig, reinstalling itunes, reinstalling quicktime through both itunes and the standalone. i do use my computer to remotely connect with my heavily firewalled business server. could it have done something to my home computer? i have turned off my internet security, done spyware and virus scans, and still can't find anything. any other ideas out there?
PC Windows XP Pro

hiya!
reinstalling quicktime through both itunes and the
standalone.
do you get an error message when you try doing a QT
standalone install? if so, what does it say? include
error message numbers if you're getting any.
love, b
no error message at all on either install and says it is installed fine. when i try to open quicktime it says it's loading forever but never opens. the closest thing to an error message is when i check the microsoft send error details and it refers to a line in a systems local folder. unfortunately i am not at home and cannot send you the detail.

Another "iTunes won't open!" thread. Incl. detailed description and depair!

Hello guys! First of all I want to apologize for any bad/incorrect language. Not only am I frustrated, but I'm Swedish aswell.
THE PROBLEM
My problem is the same one many others seem to have. iTunes has gone from working fine, to not working at all over night. I've searched both my "local" site iPod.se and the iLounge forums without finding any solution. I assume this is the best place to find direct answers from the developers, since its their forum!
What happens is when I double click the iTunes icon (tested both via the start menu, the explorer and the desktop - all with the correct path and therefor no obvious spy/malware I hope) and the computer loads for about 5 seconds, then there's the error window. I'm using the latest iTunes/QuickTime and running a Swedish OS and I've tried both the Swedish and English install of iTunes. When I try to start it says:
"The iTunes application could not be opened. An unknown error occurred (-69)."
It says the exact same thing but in Swedish when using that language so that's not the problem for a starter.
By the way, the iPod connects without any problem to the PC, the problem's software related in this case. I can't recall any hardware/system changes being made inbetween iTunes working and not working. Just that I installed a Canon Pixma 5200R printer.
Just to clearify; The program worked fine just a few days ago. This just happend without me doing anything to the program (what I can remember, and I'm not the kind of guy who does odd things with the computer and then forgets about it)
THE NONE WORKING SOLUTIONS
I've tried many solutions, and the proper thing to do is probably to list them all. Note that the order may not be correct:
- Antivirus program (up to date Norton AntiVirus). It's been updated, run a system scan and disabled (both via msconfig and in the program. I also gave iTunes full access in the options).
- I've run ewido anti-malware, Spybot S&D and Ad-Aware after each other. I will try running them in safe mode, but I figuered this post should be posted before that anyway.
- I've uninstalled iTunes and QuickTime in varying order. Using both the iTunesSetup.exe for both and iTunes only, with QuickTimeInstaller.exe for QT alone. I also went in msconfig and allowed only these two apps to load at start-up while disabeling everything else.
- I've added a password to my Admin account (the only account on the computer) and right-clicked the iTunes icon choosing "Run as..." then entering my login/pw in the lower fields.
- I've checked out Anapod Explorer's homepage.
... and none of these points are working for me!
THE NOT TRIED SOLUTIONS
- As said, running the anti spyware softwares in safe mode (just in case the problem's malware related and the malware's blocking/hiding when running)
- Creating a new user on the computer and open iTunes from it. I just brought that solution to mind when writing this, so I figured I'm not rewriting... Although if it works, I won't call it a solution.
HELP! I NEED SOMEBODY... HELP!
As the topic implies, does any of you out there know of this problem? Any friend who solved it? Because I've got some Beatles songs that I need to transfer and I love iTunes too much, aswell being way to proud, to use any third party program just because iTunes decided to call it a day.
I'll update you directly when I've tried the solutions above, and please - post as soon as you get an idea! I probably won't go as far as formatting the C drive though.
HP d1290.se Windows XP Pro Service Pack 2

Hi dr0nt,
Thanks for the nice comment. I appreciate your patience while we look into what the issues are. So, you wanted a step by step guide and I will post about each step as much as I know, anyone else who knows anything else, feel free to jump in.
The Quicktime thing is getting botched up on some people's PC's. Somewhere along the line the file is getting broken and corrupted and many things can cause that to occur. So, for some unintsalling it and doing the install of the Quicktime Standalone patches the problem.
Norton is a huge offender in a couple arena's, but other Programs such as McAfee are also to blame. Usually they block it in one of two stages, either during the download and the file becomes corrupted or does not download at all, or it Blocks it when the user is actually trying to launch their iTunes, which is where the errorless launch occurs. Usually configuring your Norton, McAfee, or what ever program you are using will solve the launch issue. Disabling Norton, McAfee, etc will prevent those programs from actually screwing around with the download and install of iTunes and Quicktime.
MSCONFIG is good, if you have XP that is, in figuring out what it is that is blocking iTunes and Quicktime. I see you say it worked for you. (You may need to go back and configure Norton to play nice with iTunes though)
The Microsoft CleanUp utility is just a tool people use to get all those leftover Quicktime files off their PC. Sometimes people get frustrated and start downloading Quicktime over and over and over again and before you know, its all a huge mess of files everywhere. Somewhere I posted to Benglas04 (try to look it up if you can) the step by step guide to removing Quicktime. I named all the files to search for.
Sometime people have other issues and its harder to resolve. Generally its a corrupt OS or a registry problem. Other times its malware, viruses, trojans, spyware, and adware. I think pple get so frustrated with the fact that their program does not get downloaded and installed and they panic and start looking for someone to blame. Usually the problem is right under their noses. Its the long term neglect of maintaining their computer and OS. I think Computer users should attend mandatory classes in how to upkeep their computers and keep them healthy by checking for viruses, malware, defragging the harddrive, and all the other things one must do. Computers cost money and especially Windows machines, take a lot to maintain them and keep them healthy. But it is worth it in the end and you generally will run into less problems overall, ie. iTunes disasters and so forth.
So, dr0nt, I hope I was able to help you and I hope we get your iTunes on your own account up and running.

Yet another Itunes won't open, but shows in TAsk Manager

Yesterday I was loading some new music into itunes (6.0.1 I believe), when the application froze. I ended task on it and tried to restart. I got busy and forgot that I opened it, but when things slowed down I noticed that the GUI was not in my taskbar. My computer was REALLY slow, so I check Task Manager and it saw Itunes listed, taking 40meg of memory and 99% of the CPU. I could do nothing to get it to work. THERE IS NO ERROR MESSAGE DISPLAYED! I get the agreement screen, and a quick hourglass, but then nothing except a very slow system.
Steps taken so far:
- Removed Itunes and quicktime using recommended method from apple.com. This invloved deleting temp files, itunes and quicktime folders, etc.
-Reinstalled both quicktime and itunes 7.0.1.
-Searched for malware with AVG spyware remover.
-Scraped registry after YAU(yet another uninstall)
-REmoved music folder of the album i was loading.
I am running Win2003 Server with Network Associates Virus Scan Enterprise edition. I do have admin rights on my local machine, even though it is a work machine.
Please, any help would be appreciated. This is really swinging the love-hate Apple relationship back to hate.
Not really, but I am sad.
hp Other OS 2003 Server

I solved this myself. Very strange...but the CD I was trying to burn the itunes first crashed was still in the CD drive. So I guess it kept trying to read it...and locked up.

Another iTunes Won't run question

Yesterday I tried to open iTunes to listen to my music and nothing-it wouldn't launch. So I uninstalled everything per Apple support, reinstalled iTunes and QT and still it will not launch or open. The hard drive spins as if to access the program then stops. I have never had this problem before. I am running XP on an Aspire notebook. Any suggestions? Tomorrow I thought I might bring my nano to work to see if I can synch it. Very frustrating-I miss my music!!
Thanks

When you try to start iTunes, do you see the hourglass briefly, then nothing happens.
If you go to the Task manager,can you see iTunes.exe running in the processes tab?
If so you have a type of launch failure that is commonly associated with a problem with cryptographic services.
Here is a method to diagnose the cause of the problem:
Before checking if iTunes works, restart your PC or close the iTunes.exe process with task manager if it is running.
A couple of simple things to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also prevent a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes.

After clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?

after clicking "yes" to the question "do you want to update itunes now", i waited 2 hours and 15 minutes and it was still "loading". i turned computer off thinking something was wrong. now itunes won't open at all. do i need to download itunes again?

Did you actually download the installer from Apple or did you use Software Update. You can download the installer http://www.apple.com/itunes/download/
Maybe I'm old fashioned but I would consider repairing permissions first using Disk Utility because something caused this to go wrong the first time. And of course make a backup of your whole library first. It shouldn't happen but some have complained about their libraries being wiped out by iTunes updates. Better safe...

ITunes won't open (this isn't an idiot question)

When I first got my iPod mini, I set everything up the way I wanted it and iTunes would open every time I plugged my iPod in. It was beautiful. Now, even though I didn't change anything to my knowledge, iTunes won't open when I plug my iPod into my computer--instead the folder for my contacts and calender opens as if I'm plugging in an external harddrive, and not my iPod. I never told Windows or iTunes to do that, and I still have the "Open iTunes when this iPod is attached" option selected. I've reselected it twice already hoping it was just a fluke, but no luck. I have to close that stupid folder that comes up, manually open iTunes, and even then iTunes takes a minute to realize I have an iPod attached.
I already searched the support pages, and I couldn't find anything. Maybe someone here can help me?
Dell Insprion 600m Windows XP laptop

Hmmmm... I had this happen a while ago with an older version of iTunes and the iPod firmware. I was able to fix it after re-installing iTunes and updating the firmware. If that doesn't work, try uninstalling the iPod in the Windows Device Manager.
With the iPod connected, right-click on My Computer and select "Properties". Go to the "Hardware" tab and click on "Device Manager". Find the iPod in the device listing ("Apple iPod USB Device" under "Disk drives" if you're using the USB connection), right click on it, and select "Uninstall" Tell Windows that you really do want to uninstall the device, and disconnect the iPod after it's fininshed. Then reconnect the iPod. Windows should recognize it as a new device and automatically install it. If it says you need to restart, do so.
That might fix the problem (windows will treat the iPod as a new device and remove whatever settings are currently opening the folder and making iTunes not launch).

My iTunes won't open help please! what should I do?

My iTunes won't open, when I try to open it, it says:
"The file 'i Tunes Library.itl' cannot be read because it was created by a newer version of itunes."
What can I do about this? please help me.

Ps.. My quicktime opens and I can search for music and play it but itunes still wont' open
thank you kindly.
another couple of preliminary questions aimed at narrowing in on possible culprits.
(1) do you have Norton Internet Security 2005 installed on the PC?
(2) reboot the PC. bring up your Task Manager, and click on the "Processes" tab. now try to launch itunes again.
does an "itunes.exe" process appear in the Processes tab? if so, does it persist in there or does it disappear after a few seconds?

ITunes won't open after moving to external HD...HELP please

Needed more room on my Mac HD so I moved iTunes to an external disc. That freed up a lot more space however iTunes won't open! I get error #13014. I downloaded a new version(9.1) onto my Mac and that one won't open.
Can anyone help me with this?
thanks in advance!
I'm running 10.6.3, MacPro

I moved the app and Library; I ended up removed all iTunes stuff(except) Library and reinstalled it. It now starts fresh....transferred stuff over however......I can't sync my iPhone...it says there another Library already synced....how do I know which one, I have a few(my fault).
Can I get these cleaned up somehow?
thanks!

ITunes won't open after latest OSX update

AFter latest OSX update iTunes won't open. Reinstalled iTunes. Reinstalled OSX update. When I click on icon in applications or in finder nothing happens.

This is what worked for me and others--original post found on this thread: Yosemite slow opening and cannot open itunes
This solved my question by Linc Davis.......
According to multiple reports on this site, Apple Support has given the following instructions to others who had a similar problem. I can't confirm that this procedure works or that it's necessary, but it won't leave you any worse off than you are now.
First, back up all data.
Select the iTunes icon in the Applications folder and open the Info window. Click the padlock icon in the lower right corner to unlock the settings.
In the Sharing & Permissions section, change the Privilege setting for each Name in the list to Read & Write. Close the window. If the settings aren't visible, click the disclosure triangle on the left so that it points down.
You should now be able to drag the iTunes application to the Trash and empty. Your iTunes data won't be affected.
Click the iTunes link at the top of this page, download the installer package and run it.
If iTunes still doesn't launch, or if you can't complete the procedure, reinstall the OS.

ITunes won't open after downloading software update. Macbook Pro OSX10.6.8 Simple solution?

iTunes won't open after downloading software update. Macbook Pro OSX10.6.8 Simple solution? And by the way, this is apparently a common problem and Apple has completely failed to warn in advance or offer a quick straightforward solution - used to be a good company, but it's becoming just another crappy screw-the-consumer corporation.

It would help to know versions here. I'm guessing your update put an older version of something into a place where a newer version of something iTunes put in there existed. Updating an earlier OSX version to 10.6.8 is still only updating to system software that was issued several years ago. If you are running some slightly newer version of iTunes issued subsequent to 10.6.8 and you just updated to 10.6.8 you may have put in an older version of something iTunes uses. Anyway, I'm guessing here until we know exactly what you did.

My iTunes won't open! I uninstall it and re-install! When I try to open it says locked disk

My iTunes won't open! I uninstall it and re-install! When I try to open it says locked disk?

Hey pierrejordan,
Thanks for the question. The following article that goes over what to do when you receive a "Disk is locked" error on your Windows computer. Try out the steps within and see if that resolves the issue:
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/ht1866
Have a good one,
David

Itunes won't open, music gone after installing ipod/itunes software again

I was using itunes to purchase music and burn it to cds. I recently got a nano and tried to install the software last night. Now Itunes won't open, and I don't even see any of my downloaded music on my computer. It's possible that it's a problem with my computer, but we're also looking into the issues reported with Norton, etc. I should know more by tonight. My question is how do I get my music back if it was somehow deleted by this process? Obviously I've already purchased it, but I don't remember all the songs and I didn't have a backup.

You need to search your hard drive(s) and recycle bin for the music files.
Purchased music will always have a .m4p file extension.
Without a backup, if the files are gone, the music is gone.

Quicktime won't update, itunes won't open...having no luck :(

I'm getting an error message when I try to download the current quicktime. iTunes won't open without it. The error message is below:
It says "Could not open key:
HKEYLOCALMACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"
I tried a link that was posted in another discussion about manually editing the registry and it did not change anything. I still get the same error message. I've actually looked over quite a few suggestions in other discussions (like deleting quicktime all over the place and trying to reinstall it) and nothing seems to work. I finally was able to get the newest version of itunes downloaded. However, when I go to launch itunes it will not open b/c it says that i need the newest version of quicktime (which i cannot download). When I try to download it via standalone, it gives me a new error message similar to the original except now the location is QuickTime.QuickTime rather than QuickTimePlayerLib.QuickTimePlayerApp. Before I uninstalled QT, I was able to edit the registry for the QT Player LIb and App. Since they did nothing I unistalled it again. However, after I uninstalled it, (and reinstalled just itunes which it finally updated) I tried to reinstall and it would not install because the new error message is the most resent one above... in the registry it will not let me change/save any permissions changes to QuickTime.QuickTime. I've again tried to uninstall it but now QT isn't there at all. I've been at this thing for a week and nothing seems to be working... any suggestions? I would love help!!!!
Oh, and I don't know if this will help at all, but I have an ipod mini from like 2003... when I couldn't get itunes to update at all to the current version I decided to uninstall itunes and my ipod mini... so then i had to reinstall my ipod with the cd software that came with it which also installed itunes... it worked fine and would open... then I tried to update itunes again and somehow i managed to get it to update itunes... however, when i go to launch itunes it won't let me b/c of the version of quicktimes i currently have. Thanks in advance for any help!

so i tried to download the windows installer update from the link you gave me but now i'm getting a different error and it won't let me download the installer. The error reads:
Windows Script Host
Script: C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\StartMsl.vbs
Line: 1
Char: 1
Error: ActiveX component can't create object: 'Scripting.FileSystemObject"
Code: 800A01AD
Source: Microsoft VBScript runtime error
I have no idea what this means or how to fix it. Please help!

Itunes won't open unless I disconnect the network/internet, why?

My Itunes won't open (after clicking the icon and seeing it running in task manager) until I disconnect the internet connection. How do I fix this? I have the latest version of Itunes and Quicktime installed.

a few questions before proceeding.
are you getting an error message? if so, what does it say? include error message numbers if you're getting any.
or are you getting no error messages whatsoever when you try to launch itunes?
if you're getting no error messages whatsoever, do you just see the wee hourglass for a few seconds, and then nothing? if so, do you also have Norton Internet Security 2005 installed on that PC?
or are you seeing a brief "flash" of the itunes license screen (and then nothing)? if so, do you also see similar behavior when you try to launch your QuickTime?
or is it more that your itunes library screen appears, and then "freezes" (even without an ipod connected), and when you check on that in Task Manager, it says "Not responding" in there?

Another iTunes won't open question

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