Another LaCie DVD burner problem

Hi. I’m hoping one of you Mac geniuses out there can help me out. I received a LaCie DVD burner for Christmas, and so far, I can not get it to work with any Mac software. The drive will burn from Toast 7 Platinum (which was included with the drive), but that’s it. More details:
1. LaCie’s DiscRecording would not install (this should have been my first clue!). So I wrote LaCie Tech Support, and they told me how to manually install the software. This involved creating a DiscRecording folder in the Library on my hard drive. Next I created a DeviceProfiles folder in the DiscRecording folder. Then I dragged the “lacie.drprofile” (from their software disc) to the DeviceProfiles folder, and restarted my computer, as per instructions. This should have fixed everything.
2. I assembled a slide show in iDVD, and went to burn it on my new drive. It whirred for about 3 seconds, and spit out the disc. I received 2 error messages:
#1. BURNING COMPLETE
There were some errors:
Recording engine: internal error occured
#2. MULTIPLEXER ERROR
There was a problem during multiplexing/burning
3. So I decided to try saving my slide show as a disk image, and burn it from Disk Utilities. I inserted a DVD+R disc into the drive, it whirred for a few seconds, then told me the blank DVD that I inserted didn’t have enough room to hold my slide show (the file size is 270mb). After reading of other people’s problems here on the forum, I decided to try again, this time with a DVD-R disc (still using Disk Utilities). I inserted the disc, the drive whirred, and....nothing. The burn box said “Waiting for the drive”, only the drive wasn’t doing anything!!! The little lamp signifying drive activity was dark. And the disc wouldn’t eject!
LaCie Tech Support says as long as the drive burns from their software (Toast), everything is OK. I’m stumped. Any ideas? I’m just about ready to take the drive back and get a different brand. Any recommendations? Thanks.

Buhtwheat,
Thanks for replying. In response to your questions:
Toast will not burn my disk image, it says .img files
are not supported.
Can you play the image file using Apple's DVD Player application?
This is a critical step - double-click on the image file to mount it on your desktop. Open the DVD Player application (in your Applications folder) - select File>Open DVD media and select the VIDEO_TS folder on the mounted image file. Does it play? If so, iDVD is working. I know you've already tried DU, but please try again -try to use Apple's Disk Utility (in your Applications>Utilities folder) to burn the disk image to writable media. See Burning a disk image file on a CD or DVD in Mac OS X at http://docs.info.apple.com/article.html?artnum=93006 Does Disk Utility see your burner? What errors do you see?
The Toast version usually shipped with burners is 'crippled' and can't do everything a full version does. What version of Toast do you have - 6 or 7?
Roxio changed the user interfacer in the different versions and the way you things can be very different in the different versions.
iTunes recognizes the drive.
I think that's a good sign.
F Shippey

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I have used Firewire connections as LaCie recommended, but I get the same poor results using USB, DVDs, CDs.
I have tried to use Disk Utility to burn a disk image on a blank DVD on the LaCie drive, but that does not work either.
Although I can manage to write DVDs using Toast, so my main requirement has been met, it is unsatisfactory to have bought new equipment directly from the manufacturer only to find that the claimed features do not all work.
Have I just been wasting my time expecting this drive to work as LaCie claimed with OSX 10.3.9?
I see other users have had trouble with LaCie even with OSX more recent than 10.3.9.
See:
https://discussions.apple.com/thread/3306858?start=0&tstart=0
I recently purchased an LaCie DVD writer d2 DVD + / - 22.
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Perhaps.
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I realize I am far behind everyone else here; but here goes.
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The burner is 8X and I bought some 16x discs, is this wrong?
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Well, trying something different to get the DVD to record.
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Got BurnPatch. Taost now recognizing the burner after unplugging it and re hooking it up.
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Message was edited by: dechamp

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it was only burning at 4x even though 47x was requested.
That's a issue discussed in the past.
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