Another Nano Nightmare

Right greetings all need some help please.
The G/F`s Nano was plugged in and updated no problems with that.
I tried to put some song on there for her that were held in the Itunes files.
I managed to put on on there but now all i have is the "Do not disconnect " sign
it has been like it for over two hours no i have tried updating the softwear, restting it.
Mine works perfectly
Help please

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If we use the forums properly they will work well...
JC

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