Another problem I need help on....trying to watch video on laptop using a full screen.

Yep..heres another problem I have...I am trying to figure this out. I want to watch a video or a movie and I can't seem to watch it at full screen capacity....I only am able to watch it on the little box...when I put it for full screen it shows nothing...just a blank grey colored dull mess. I can hear the movie or video playing but no picture. Please if anyone knows what the deal is can you please respond to my problem.

In addition to the (very critical) information Smithy asked for, are you using a "slightly unusual" configuration such as an external monitor on a laptop?
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

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