Another Problem will Crystal Query Engine

Post Author: AHandford
CA Forum: Upgrading and Licensing
Hello,
I have in the past had problems with the crystal query engine, which were resolved by registering the crqe.dll in the bin directory. That was on Windows 2000. In that case I was able to open reports in CR developer successfully and export Crystal reports in PDF format from a third party LIMS system. No problems.
I have now got XP and am having to troubleshoot the problem again. I registered the dll and my install of CR10 is working fine but I get the usual "Failed to create the Crystal Query engine" when trying to export the Crystal report from LIMS. If I replace the CRQE.dll ( dated 2003) which was shipped with v10 with another CRQE dll (dated april2006) I can now export from the third party LIMS OK but cannot open the reports in developer.
Is there any specific problem with doing this on XP? Do I need a full set of more recent dlls to get this to work?
Manty thanks,
Andy Handford

You'll probably get a quicker answer from the people at Compliance Suite. All that error is telling me is that the database engine does not understand what it is that you're throwing at it in terms of a database connection or data type. As it's a 3rd party app, I do not know how this is implemented so that is all I can say...
Ludek

Similar Messages

Crystal Query Engine stopped working in VS2005

Post Author: JayZee
CA Forum: .NET
Hi
I am using the Crystal Reports built into VS2005.
I have a VB.Net application that has worked for months but when I loaded it up tonight and tried to view a Crystal Report I got 2 error messages:
1. Failed to open document2. Failed to create the Crystal Query Engine
Other forum posts suggest it is a consequence of installing and uninstalling an application that uses the merge modules and proposed solutions suggest uninstalling Crystal Reports and then Re-installing it via the add/remove programs.
Are there any other suggestions as typically I have a tight deadline and really want to resolve this quickly.
Thanks in advance for any help
Jayzee

Post Author: JayZee
CA Forum: .NET
Hi All
Some further info about my problem which hasn;t been resolved yet.
I attempted to uninstall and re-install Crystal Reports using Add/Remove programs and changing the install - This didn't work.
I then attempted a re-install of Visual Studio via Add/Remove programs - this hasn't worked either.
I can't add reports, edit or view reports, I can't create a Crystal Reports project. When I try to run the application I get the 2 messages above. some more info on those is:
Try to open an existing report and I get a messagebox that says Crystal Reports ActiveX Designer Failed to open document
When I click on OK I get another message box that says Microsoft Visual Studio Failed to create the Crystal Query Engine.
Agaqin, any help or pointers would be greatly appreciated.
Thanks
Jayzee

Error in File... Failed to create the Crystal Query Engine.

I am attempting to use Compliance Suite 4 to open a report. The error I get is:
Error in File
S:\Applications\Apps\CSuite\Reports\schedstu.rpt:
Failed to create the Crystal Query Engine.
S:\Applications\Apps\CSUITE\Report\schedstu.rpt
When we attempt to open the report with Crystal Reports XI we get the following:
NO SAVED DATA
This report file does not contain saved data and cannot be viewed.
These reports will open for the same account on a different PC. Has anyone seen this? Thanks!

You'll probably get a quicker answer from the people at Compliance Suite. All that error is telling me is that the database engine does not understand what it is that you're throwing at it in terms of a database connection or data type. As it's a 3rd party app, I do not know how this is implemented so that is all I can say...
Ludek

Failed to create the Crystal Query Engine. Please Help me resolve this issu

i keep getting the this error :
Failed to create the Crystal Query Engine.
on this line of code :
billing.ExportToDisk(CrystalDecisions.Shared.ExportFormatType.PortableDocFormat, fileName);
i'm trying to use export it to pdf.
the page works fine on my notebook. but when deployed to window server 2003 server i get this error.
Crystal Reports Basic Runtime for Visual Studio 2008 is already installed there.
I have provided NETWORK_SERVICE and ASPNET access to the root drive C:, which is the only drive on the server. but i'm getting this error.

I'd like you to download the Process Monitor utility from here:
http://technet.microsoft.com/en-ca/sysinternals/bb896645.aspx
Filter for the name of your process as this utility makes large logs. Once you have a log, search for any error messages (Access denied, etc.).
The only note I found on the same error is [here|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes.do] which points to the crqe.dll being at fault.
See if the Depends utility tells you of any missing dependencies. Depends is here:
http://www.dependencywalker.com/
(Simply open the dll in the utility)
Ludek

Memory, processing or another problem with my game engine

Hey everyone,
I have managed to get a server for my game engine and finally I have managed to put the applet in my host.
But there is a problem that is not occuring to me when I'm running it directly from Eclipse... Character seems to be freezing when passing from tile to tile.. I don't have an idia why this happens? Any sugesstions? Maybe this is processing issue(browsers limit applets in processing, maybe it's limited memory issue?). Is there any work around to this problem?
Applet can be found here: [http://game2dei.com/demo/hoonline.html|http://game2dei.com/demo/hoonline.html]
Accounts to enter: test01/test01, test02/test02, test03/test03, test04/test04, test05/test05.
Thnaks for any help!
Edited by: patriot87 on Dec 13, 2009 2:17 PM

Ok here goes the part where I draw changes to the screen:
public void paint(Graphics g)
        Graphics2D g2d = (Graphics2D)g;
        g2d.clearRect(0, 0, this.getWidth(), this.getHeight());
        this.updateFrameRate();
        /* *** DRAW MAP ON SCREEN *** */
        g2d.drawImage(Map.getMapImage(), -Map.getMAP_OFFSET_X(), -Map.getMAP_OFFSET_Y(), this);
        /* *** DRAW GRID(Debug purposes) *** */
        this.displayGrid(g2d);
        /* *** DRAW RENDERED ELEMENTS *** */
        g2d.setFont(world_window_text_font);
        HashMap <Integer, TreeMap> rendered_objects = this.render2DMapElements(g2d);
        /* *** Draw rendered objects *** */
        TreeMap <Long, BufferedImage> rendered_object_list = rendered_objects.get(2);
        Collection <Long> rendered_object_collection = rendered_object_list.keySet();
        Iterator <Long> rendered_object_iterator = rendered_object_collection.iterator();
        while(rendered_object_iterator.hasNext())
             Long rendered_object_key = rendered_object_iterator.next();
             BufferedImage rendered_object_value = rendered_object_list.get(rendered_object_key);
             g2d.drawImage(rendered_object_value, Integer.valueOf(String.valueOf(rendered_object_key/100000)), Integer.valueOf(String.valueOf(rendered_object_key%100000)) - 40, this);
        // *** Draw rendered strings ***
        TreeMap <Long, String> rendered_string_list = rendered_objects.get(1);
        Collection <Long> rendered_string_collection = rendered_string_list.keySet();
        Iterator <Long> rendered_string_iterator = rendered_string_collection.iterator();
        while(rendered_string_iterator.hasNext())
             Long rendered_string_key = rendered_string_iterator.next();
             String rendered_string_value = rendered_string_list.get(rendered_string_key);
             g2d.drawString(rendered_string_value, rendered_string_key/100000, rendered_string_key%100000 - 40);
        /* *** INCREASE FPS COUNTER *** */
        this.frames_per_second ++;
        Toolkit.getDefaultToolkit().sync();
        g.dispose();
    public void updateMapCharacters(long timestamp)
         Collection <MapCharacter> collection = Data.visible_character_list.values();
         Iterator <MapCharacter> iterator = collection.iterator();
         while(iterator.hasNext())
              MapCharacter tmp_character = iterator.next();
              if (!tmp_character.getName().equals(Character.getCharacterName()))
                   if ((((tmp_character.getDestinationUpdateTimestamp() + 100) < timestamp) ||
                             tmp_character.getDestinationUpdateTimestamp() == -1) &&
                             tmp_character.getAction() == Constants.ACTION_WALK)
                        int x = tmp_character.getCharacterX();
                        int y = tmp_character.getCharacterY();
                        tmp_character.setCharacterX(tmp_character.calculateNextX(tmp_character.getCharacterX(), tmp_character.getDirection()));
                        tmp_character.setCharacterY(tmp_character.calculateNextY(tmp_character.getCharacterY(), tmp_character.getDirection()));
                        tmp_character.setDestinationUpdateTimestamp(System.currentTimeMillis());
                        if (x != tmp_character.getCharacterX() || y != tmp_character.getCharacterY())
                             tmp_character.updateStep();
                        Data.visible_character_list.put(tmp_character.getName(), tmp_character);
                   else if ((((tmp_character.getDestinationUpdateTimestamp() + 200) < timestamp) ||
                             tmp_character.getDestinationUpdateTimestamp() == -1) &&
                             tmp_character.getAction() == Constants.ACTION_PAUSE)
                        tmp_character.setDestinationUpdateTimestamp(System.currentTimeMillis());
                        tmp_character.updateStep();
                        Data.visible_character_list.put(tmp_character.getName(), tmp_character);
         repaint();
    private HashMap <Integer, TreeMap> render2DMapElements (Graphics g2d)
         HashMap <Long, BufferedImage> object_list = new HashMap <Long, BufferedImage> ();
         HashMap <Long, String> string_list = new HashMap <Long, String> ();
          *           Render "foreign" characters and their strings
         Collection <MapCharacter> collection = Data.visible_character_list.values();
        Iterator <MapCharacter> iterator = collection.iterator();
        while (iterator.hasNext())
             MapCharacter map_character = iterator.next();
             if (!map_character.getName().equals(Character.getCharacterName()))
                  Rectangle2D bounds = g2d.getFontMetrics().getStringBounds(map_character.getName(), g2d);
                  Long string_key = (long)((map_character.getCharacterX() - Map.getMAP_OFFSET_X() + 20 - (int)(bounds.getWidth()/2)) * 100000) + (map_character.getCharacterY() - Map.getMAP_OFFSET_Y());
                  String string_value = map_character.getName();
                  string_list.put(string_key, string_value);
                  Long image_key = (long)((map_character.getCharacterX()- Map.getMAP_OFFSET_X()) * 100000) + map_character.getCharacterY() - Map.getMAP_OFFSET_Y();
                  BufferedImage image_value = Character.getCharacterActionImage(map_character.getAction(), map_character.getDirection() , map_character.getStep());
                  object_list.put(image_key, image_value);
         *           Render main character
        Long image_key = (long)((Character.getCharacterX() - Map.getMAP_OFFSET_X()) * 100000) + Character.getCharacterY() - Map.getMAP_OFFSET_Y();
          BufferedImage image_value = Character.getCharacterActionImage(Character.getCurrentCharacterAction(), Character.getPreviousDirection(), Character.getCharacterStepCount());
          object_list.put(image_key, image_value);
         TreeMap <Long, BufferedImage> ordered_object_list = new TreeMap<Long, BufferedImage>(object_list);
         TreeMap <Long, String> string_object_list = new TreeMap <Long, String>(string_list);
         HashMap <Integer, TreeMap> rendered_objects = new HashMap <Integer, TreeMap> ();
         rendered_objects.put(1, string_object_list);
         rendered_objects.put(2, ordered_object_list);
         return rendered_objects;
    }

Crystal Reports 10 Error "Unknown Query Engine Error"

Hi guys,
after creating reports with crystal reports 2008 fails,because there's no 64-bit runtime version i try to develope my reports now with Crystal Reports 10 (ships with Visual Studio 2008).
I've minimized the complexity to a minimum - a simple console application without SharePoint or something like that. Now i'm getting the error:
"Unknown Query Engine Error"
when i try to set the DataSource for my report. Of course i created a new report file with CR10 to avoid compatibility issues. Every Users has full permissions on the file system...
I'm using the follwing Code Snippets, which are working fine for Crystal 2008 and don't threw an error while compiling in CR10.
Schema.xsd:
<?xml version="1.0" encoding="utf-8"?>
<xs:schema id="XMLSchema1"
    targetNamespace="http://tempuri.org/XMLSchema1.xsd"
    elementFormDefault="qualified"
    xmlns="http://tempuri.org/XMLSchema1.xsd"
    xmlns:mstns="http://tempuri.org/XMLSchema1.xsd"
    xmlns:xs="http://www.w3.org/2001/XMLSchema"
>
<xs:element name="News">
    <xs:complexType>
      <xs:sequence>
        <xs:element name="Title" type="xs:string" />
      </xs:sequence>
    </xs:complexType>
</xs:element>
</xs:schema>
ConsoleApplication.cs:
            MyReport report = new MyReport();
            DataSet ds = new DataSet();
            DataTable t = new DataTable("News");
            DataColumn title = new DataColumn("Title");
            title.DataType = Type.GetType("System.String");
            t.Columns.Add(title);
            ds.Tables.Add(t);
            DataRow drDataRow;
            drDataRow = t.NewRow();
            drDataRow["Title"] = "My Title";
            t.Rows.Add(drDataRow);
            * //Error is thrown here*
            report.SetDataSource(ds);
            string filename = "C:\\report.pdf";
            report.ExportToDisk(CrystalDecisions.Shared.ExportFormatType.PortableDocFormat,
                 new System.IO.FileInfo(filename).ToString());
Does anyone have an advice: Do i miss a patch or hotfix? These problem frustrates me already, because i thought setting a datasource couldn't be such a problem...
Thanks in Advance,
Christian

Resolution:
This Version of Crystal Reports (Visual Studio 2008 .Net) doesn't want the crdb_adoplus.dll in the GAC. After i uninstall the *.dll the Console Application run without problems. For SharePoint you have to create a custom CAS which should look like this:
<CodeGroup
                              class="UnionCodeGroup"
                              version="1"
                              PermissionSetName="FullTrust"
                              Name="Crystal_Strong_Name"
                              Description="This code group grants code signed with the Crystal Reports strong name full trust. ">
                            <IMembershipCondition class="StrongNameMembershipCondition"
                                                  version="1"
                                                  PublicKeyBlob="0024000004800000940000000602000000240000525341310004000001000100f1191170c753924fe8b624c15216d8d4869e4f37d0e7941b77c05c67ba0662a7ad9099e1041739a3b1f33255c4f8c878649a558b7aaef8e08c7ce3edc2275cbda2608381813fc038db8e5792a729658c59e73121691f22197aa92c7e715d7dfdbb2730b037ccdfcd2708fbfc8c9a1a60be50c635975afce4e4b1e3e12613cfc2"
                                                  />
Well - CR drives me crazy
Edited by: C.Kaiser on Oct 14, 2010 4:36 PM

I can not eliminate ASK engine from the list. It came back by itself. Please, tel me how I can eliminate this problem. Another problem, this browser is no longer compatible with some institutions. This new version might have some problems.

'''I can not eliminate ASK engine from the list. It came back by itself. Please, tel me how I can eliminate this problem.
Another problem, this browser is no longer compatible with some institutions. .'''

Step by step, how did you arrive at seeing this agreement?

Query Engine Error in Crystal Report

I have a asp application with crystal report as reporting tool. Every thing works fine with Oracle 9i, but when i migrate to Oracle Database 10g Release2 some of the reports in crystal report shows following error report.
Query Engine Error:'HY00:[oracle][ODBC][ora]ora-01456:may not perform insert/delete/update operation inside a Read Only transaction.
ORA-06521:at "<dbusername>.<procedure name>,line 58
ORA-06512:at line1
I checked the database is in READ WRITE mode.
any help wolud be appreciated.
Thanks in Advance
Debashis

Hi,
This is posted in the wrong forum. This forum is for Oracle Berkeley DB. Please find the correct forum and post your question there.
Regards,
Alex Gorrod,
Oracle Berkeley DB

Query engine : Can not find DSN in Connection String

DearSir/Madam,
Opearating System Windows 7 Professional(32-bit).
I am using Application, which is developed : Visual basic 6.0(32-bit), Report Writer : Crystal Report 9.2.693(32-bit) and database: Oracle 9.2.0.10(32-bit).
ODBC Data source : System DSN created and Connection established (Based on Driver : CR ORACLE ODBC Driver 4.10 (cror818.dll))
In windows 7 environment Data Base connectivity and data fetching also wroking fine.
My problem is while running reports it display error as "Query engine : Can not find DSN in Connection String"
I want run time reports.
For your kind information, at the same time in Windows XP Professional there is no problem found and working fine.
Kindly help me.
Thanks and regards,
Swarup

Crystal Reports 9.x is not supported on Win 7. See the following wiki:
http://wiki.sdn.sap.com/wiki/x/b4JiAw
- Ludek

Problem with Crystal XI and Pervasive (Btrieve)

Post Author: mdcampbell85
CA Forum: Data Connectivity and SQL
Hi!
I am experiencing a problem with Crystal XI. Crystal XI Reports will fail, if more than two tables are joined in the query. If only 2 tables are joined, the reports will not fail. These same reports work correctly in crystal 10. And the reports work on sql server. The software I am working with uses a DSN to connect when executing crystal reports. I am using crystal 11 with service pack 3. I might try to see if there are any updates for the ODBC, but I have not tried that yet. I also might try to install a more up to date version of Pervasive. I am currently using 9.10.020.000 of Pervasive.SQL.
Does anyone know how to resolve this problem?
If you are not experiencing this problem, do you have a value stored in registry key \HKEY_CURRENT_USER\Software\Crystal Decisions\Suite 11.5\Crystal Reports\Database\QueryBuilder\JoinBuilder\StarEqualJoinBuilder? If you do, what is the value?
Thank You!
Mark

Post Author: mdcampbell85
CA Forum: Data Connectivity and SQL
In case anyone is interested, below is how I solved the problem:
I added a new string value named StarEqualJoinBuilder to the registry. I added StarEqualJoinBuilder to the key [HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\Database\QueryBuilder\JoinBuilder
I set the value of StarEqualJoinBuilder equal to evbtr13

Query Engine Error when adding to repository.

I'm using Crystal 9. I am trying to using the Add Command function as a datasource from an ODBC connection. The SQL is straightforward.
Select dbo.CDS_STATDAY.Meta_ID
From dbo.CDS_STATDAY
I get an error when I select the "Add to Repository" checkbox in the "Add Command to Report" dialog box. I don't get an error if I don't select it and the query seems to run fine.
The errors I get are 'Query Engine Error:"' and then 'Not supported. Details: Failed to create object.'
Is this a permissions problem?

Hi Mark,
Do you have Business Objects / Crystal Enterprise in stalled in your network? If so, what is the version of Enterprise you are using ? This is becuase, the Crystal Query enginene have changed from CR server XI.
Thanks,
Sastry

Navigational Attribute Problem in Input Query

Hi,
I am having a problem in input query implementation which uses a navigational attribute. I have, for eg, only one char 'customer' in rows; i want to exclude the customers with the status D (deleted) from displaying (Status is nav. attr. of customer). I tried this by restricting in filter, Status D-"exclude". But as soon as I do this, query no longer remains input ready! (I also tried putting the same restriction in Default Values area rather than Filter, but ended with the same result )
I discovered that if, furthermore, I put Status in rows (with the above said restriction still remaining), query is again input ready.
Can't we exclude values in the filter on an input query? I want to know if this is a restriction with IP or a bug?

Hi Gregor,
Thanks for the explanation. But this makes me wonder, because due to this restriction one of the BIG advantages queries had over the planning layouts of BPS, seems to be gone. I mean, using navigational attributes for filtering; if we have to always have a single value restriction on a nav. attr., this will really be restricting. Is it expected that this will be changed in a later SP?
And there is another problem that is coming due to this. When I use the exclude filter and also the nav. attr. Status in rows, then the query becomes input ready, but there are warning messges displaying when the query opens saying -
Characteristic Customer has no master data for "C1"
Characteristic Customer has no master data for "C2"
etc... (these are the customers with status D). We are on SP15.
Please suggest what should I do to get rid of these messages?
Edited by: Mayank Gupta on Apr 10, 2008

Query Engine Error:

Post Author: swordfish8
CA Forum: General
Hi, Many thank for taking the time to read this thread, the web application work on development box but fails when deployed.
Please help, the problem is detailed below, cheers, Praveen
Developed Environment
Web Application Developed in VS .NET 2002
Crystal Reports 9.0
Set Up Package :
Project Output: Primary Output and Content Files selected
Merge Modules:        Database_Access.msm
                                       Database_Access_enu.msm
                             Managed.msm
                             Regwiz.msm
                             VC_CRT.msm
                             VC_STL.msm
Code:
mycommand.CommandText = "ASR_STATISTICS"
mycommand.CommandType = CommandType.StoredProcedure
With mycommand.Parameters
.Add(New SqlParameter("@WeekStartDate", SqlDbType.DateTime)).Value =    _CDate(Me.txtDate.Text.Trim)
.Add(New SqlParameter("@WeekEndDate", SqlDbType.DateTime)).Value = _
CDate(Me.txtEndDate.Text.Trim)
.Add(New SqlParameter("@Customer", SqlDbType.VarChar)).Value = _
           (Me.lstCustomer.SelectedItem.Value.Trim)
End With
Dim myDA As New SqlClient.SqlDataAdapter()
myDA.SelectCommand = mycommand
Dim myds As New Dataset1()
myDA.Fill(myds, "ASR_STATISTICS")
Dim oRpt As New crptStatistics()
oRpt.SetDataSource(myds)
Me.CrystalReportViewer.ReportSource = oRpt
Installed the web application on the server
Operating System: Windows Server 2003
ERROR
Server Error in '/ASDReports' Application.
Query Engine Error: 'C:\WINDOWS\TEMP\temp_dff30854-29f4-4c4e-8fe0-66dbea4cd19b.rpt'
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: CrystalDecisions.CrystalReports.Engine.DataSourceException: Query Engine Error: 'C:\WINDOWS\TEMP\temp_dff30854-29f4-4c4e-8fe0-66dbea4cd19b.rpt'Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace:
[DataSourceException: Query Engine Error: 'C:\WINDOWS\TEMP\temp_dff30854-29f4-4c4e-8fe0-66dbea4cd19b.rpt']
    . K(String
, EngineExceptionErrorID   ) +514
    . F(Int16   , Int32   ) +493
   CrystalDecisions.CrystalReports.Engine.FormatEngine.GetPage(PageRequestContext reqContext) +462
   CrystalDecisions.ReportSource.LocalReportSourceBase.GetPage(PageRequestContext pageReqContext) +201
   CrystalDecisions.Web.ReportAgent.v(Boolean `) +137
   CrystalDecisions.Web.CrystalReportViewer.OnPreRender(EventArgs e) +99
   System.Web.UI.Control.PreRenderRecursiveInternal() +77
   System.Web.UI.Control.PreRenderRecursiveInternal() +161
   System.Web.UI.Control.PreRenderRecursiveInternal() +161
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1360
Version Information: Microsoft .NET Framework Version:2.0.50727.832; ASP.NET Version:2.0.50727.832

Post Author: Bandit07
CA Forum: Upgrading and Licensing
I would go through and add in each criteria 1 at a time to see which one is causing the error.

Query Engine Error in Visual Studio 2005

Post Author: Chris K
CA Forum: Crystal Reports
I created a report in Crystal 11 and have included it in a project created in Visual Studio 2005. When I try to run the report in VS I get the message: "Query Engine Error: 'Error Code: 0x' Failed to open a rowset. Error in File" I can run the report in Crystal without any errors. The report has subreports and parametes. I am using a stored procedure in SQL 2005. I have included may other reports in this project and not had any problems. Any suggestions?

Post Author: gandasi
CA Forum: Crystal Reports
I had an issue that sounds very similar - report worked beautifully in Crystal, but "failed to return rowset" when run from my application (which is not VS2005, but in my case that didn't matter).
Turns out that I had not given execute rights to the stored procedure to the public group in SQL server. I guess when running the report in Crystal it was using my Windows Authentication to logon or something which was why that was running OK.
I explicitly set the permissions on the stored proc to grant public execute, and the report would run from my app.
Hope this helps
Cheers

Reporting designer - problem with insertin query

hi, I have problem with inserting query into reporting designer, when i do it there occurs metadata error and the system write check query, but query is ok, there are no variables. Have you any idea whats the problem.
thanx

I had a similar problem after "upgrading" to SAPGUI 7.10, except my failure was in the BEx Analyzer. (We are still using BW 3.5 SP 18.)
The solution I found was in SAP Note 1039191 which addresses this problem for both the Analyzer and the Query Designer, and includes a revised "wdbsPres.dll" file as a workaround. After downloading and installing this file, the problem was resolved.
BTW, I have asked SAP when this will be fixed in a future FEP, but they have so far only given me a very ambiguous reply suggesting that I try it on another PC.
Hope this helps...
Bob

Another Problem will Crystal Query Engine

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