Another question (master socket)

Sorry for another question, but this is a forum after all .
Tomorrow all being well I should receive my welcome pack and business hub and on Friday I should receive Infinity, however I need something answered before the installation begins on Friday.
When I moved in my master socket, well, it had no faceplate on the bottom half (just a test socket basically) so I got myself one of those ADSLNation faceplate things which fit to the bottom half of the master socket and work as a filter. My question is:
- Should I remove the ADSLNation faceplate, use a standard micro-filter instead and explain to the engineer (if he queries it) that when I moved in there was no faceplate on the lower half of the master socket?
... or ...
- Should I leave it as it is with the ADSLNation faceplate on the front (screws don't properly fit either so I didn't bother with screws for that)?
Just concerned that if I appear to have used the ADSLNation (in other words not official BT faceplate) instead of an official BT one then the engineer might make a fuss or something?
Many thanks.

I see. Thanks for the clarification everyone.
I'll either take it off before Friday morning and use a normal micro-filter, so that it has no opportunity to go missing with the engineer, or if I decide to leave it there I'll make sure the engineer doesn't take it with him (as it doesn't belong to him after all, since I purchased that from ADSLNation and may at some point in the future need it again, e.g. if I moved years later to a location where Infinity isn't currently supported).

Similar Messages

Question re master socket vs secondary and install...

I'm seriously considering switching to Infinity but have a question re sockets. My current modem and network gigabit switching are all upstairs, coming from a secondary socket running outside the house from the master socket on the ground floor. I want to have the new infinity modem etc in the same upstairs room as now so I don't have to muck around with my existing network cabling. My question is can the egineer use the existing cabling and convert the upstairs socket without having to run a new cable from the master socket downstairs (as it would be next to impossible to drill through the ceiling etc without my partner killing me) as this is the deal breaker for me and Infinity? Many thanks

He should be able to do that for you.

Re-wire to Master Socket as part of Infinity insta...

The 15m cable from the point from where the BT cable enters my property to the Master Socket is at least 11 years old and follows an inconvenient and unsightly route.
Would BT/Openreach alter the point of entry (by about 2m) and replace & re-route the internal cable as part of my forthcoming BT Infinity installation, or am I hoping for too much? I don't want the Master Socket relocated, just the cabling to it.
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hi no they will normally only use another socket as a master or install up to a 30metre data cable any other rewiring would be chargeable
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Master socket and BT Infinity.....

Hi there. Now that my area has got BT Infinity I'm looking to upgrade however the only problem I would have is with the master socket during installation. My master socket is in the hallway by the stairs. I would not want to have the router set up at the bottom of my stairs in the hallway. I do have another phoneline in a bedroom upstairs that my current ADSL connection uses. Is it possible for me to use this phoneline for BT Infinity? Thanks

Yup! the engineer will put the master socket where ever you want
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New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

Need help identifying my master socket for broadba...

Hi i am awaiting my line to go active for broadband but i just want to make sure the socket i am going to use is my master socket.
I can only find 1 socket in my house and it has a T logo in the bottom corner. This socket is on the bottom of my stairs (annoying place). I have opened it up and it looks like it has a capacitor on it. When i follow my wire coming out of the box it goes down a couple of steps and goes into another small box with a T logo on the front but all this has on it is a screw dot in the middle and another T logo.
So is the socket on stairs the master socket and if so what is this other box is it some sort of wiring centre?
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Ahh right so it is my master socket but it must be older than the picture above as mine takes the whole face off and not just the bottom section and it does not have any test point on it.
Would it be recommned to update my socket to a newer one? I ask this as i was looking into iplates to help boost my speed but there not conpatible with my current socket.
And i need to put a extention into my living room is it best to just plug it into my master socket or will i lose speed this way?

Master Socket - Modem - Hub/Router cabling

BT sales (and I tried to get through to their technical support) have unfortunately not been able to answer the question. Due to the layout I will need to lay the data extension cable from master socket to modem up the wall and under the floorboards upstairs, which the engineer will not do. Please can somebody confirm the below are the correct cables : 1. Master Socket <----- RJ11 male to RJ11 male ethernet cable (6 pin, 4 connectors) -----> Openreach Modem 2. Openreach Modem <---- RJ45 male to RJ45 male ethernet cable -----> Hub/Router

If you do go for Webby's suggestion on the Homeplugs get the 200Mbps type or faster.
http://community.bt.com/t5/BT-Infinity/BT-Infinity-Running-Internal-Cable-V-s-Powerline-Ethernet/td-...
I'm having a look for cable posts.
Here is one confirming type from Dean a BT Forum Mod.- http://community.bt.com/t5/BT-Infinity/Wall-to-modem-extension-cable-AFTER-install/m-p/325391#M17980
I'll look for some more and add as an edit.
http://community.bt.com/t5/BT-Infinity/ethernet-cable/td-p/391177 cat 6e cable "Yes, its just a higher grade with foil screening."
Deltaflyer wrote "from the homehub to modem, any decent cat5/cat5a/cat6 cable will do. as for the rj11 cable to phone socket, if you know a good i.t. guru, he could knock you up a cat5 cable with rj11 connectors at each end to your specific length, or, if you don't know an i.t. guru, you could scout the net for the cable. I use such a cable and it is far superior to the one supplied by bt.
Also, if you feel competent & have the tools,you could do it yourself. i posted howto do this previously, so a quick search with my moniker should find it"
http://community.bt.com/t5/BT-Infinity/Question-re-Ethernet-cable-going-from-HH3-to-Modem/td-p/34928...
And in Rottie's reply there is a link to some cable with connectors.-
http://community.bt.com/t5/BT-Infinity/Cabling-question/td-p/379441
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

2 master sockets and only one needed

Hi
The homes orginial master socket is upstairs in a box room. Downstairs in the extension is another master socket which was installed by my ex-employer for work related matters only.
The problem I have is that with the Home Hub 3 router being upstairs I cannot get Wifi in the extension which is the one place I need it. I'm trying to weigh up the costs of buying a BT wifi hotspot and extender versus moving the home landline line numberto the master socket in the extension (formerly paid for by the company).
Any advice at all would be appreciated.
Many Thanks
Andy

Welcome to the forum
Using one of the BT extenders would work out cheaper, and would not involve Openreach changing the routing, with the possibility that it may go wrong.
If you can use an Ethernet connection upstairs, then there are cheaper Powerline devices that do not have wifi capability.
If you decided to add wifi at a later date, then you can always plug in a wireless access point.
There are some examples on this page http://forumhelp.dyndns.info/networking/netcons1.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

NON BTE5 BT Master Socket

Ive been having internet problems & when im ask to test the master socket I have an old non NTE5 socket to test the equipment on my side of the line. can I get a NTE5 socket fitted for free by BT as I cant test the phone on my side ???

unless there is something wrong with your existing socket openreach will not fit a new nte5 socket for free - if it's not broke don't fix it - openreach motto
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Request to resite Master socket-using external wir...

Sorry its a similar post, however these are my specific questions.
Engr coming this friday to install BT Infinty fibre service.Modem due tomorrow and Engr brings Router(I think).
My current layout is copper cable to house via BT Pole,to front of house first floor,then cable run down wall to lounge bay window and master socket is installed underneath/adjacent to bay window.(no power socket available nearby).
Lounge, hall, stairs and landing all recently replastered and redecorated.Yes I know I should had this lot installed first!
I will not accept Cat5 cable extension from downstairs to upstairs (clipped against skirting etc)and also fitting of a new twin socket outlet in the lounge.
We have a study at the rear of the house first floor where PC is installed with current Router, and sufficient sockets.
Will the nice Open Reach Engr consider the following,
1. reuse the copper wire to the house and cleat the cable run towards the rear of the property.
2. If the cable is not long enough, can he joint it-or is this a no no!(outside)
3. If 2 is not possible would he consider renewing the copper cable from pole and run it to my study(outside wall).
4. Will he drill through mortar/brick wall to gain access to study to run cable inside for less than 1 metre?
5. If he is not willing to do 4-Could I drill the hole for him!
I promise to make him unlimited tea/coffee, foot his ladder and buy loads of cake and biscuits.
If I am "kidding myself" please tell me!
Many thanks for any advice,
Regards
Graham
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graham6520 wrote:
Hi,
Many thanks for swift reply.
1. I have three sockets in the study with PC-so power sockets are not the issue!
2. I do have one"aftermarket non BT" phone socket in the study where the router/modem is currently connected to this socket. This socket is at the end of a "serial phone circuit"(ie master socket in lounge to phone in lounge to phone in kitchen then upstairs to study!).I know this route sounds long and "iffy" but its good quality cable and properly "terminated".I have had no problems whatsoever in 20 years re phone REN etc.Last time a BT Engr was at the property was summer this year and my download speed was 1.9mbps at the master socket and I asked him to test speed at the"end of my phone wiring in the study(where the router is plugged) and he confirmed same 1.9 mbps.
From this I deduced no loss on my DIY wiring!-I could be wrong-I am a novice!
the wiring will not be suitable for a master but the engineer will run a new cable then use the existing wiring just for phones
3. If the installer could just fit a master phone socket to replace my DIY existing socket in the Study, that would be fantastic and so easy! not possible
4. Please forgive my ignorance re your item 3 below, can you clarify or simplify ie does the router and modem"sit next to each other" and can they both reside in the study(if the installer can fit a master socket in the study).
master connects to modem, then modem to router, you can extend any of the cables that connect them though the best one would be modem to router as you can buy suitable cables in upto 100m length
I will be very grateful for a further update from you and other experts, this upgrade is really important to me, I am at home having lost my job through ill health 2 years ago and don't think I am well enough to drill a hole through the outside wall on a ladder with vertigo!-unless the installer refuses to drill the wall. I don't think my wife would sign off the risk assessment for me to do it! could always drill from inside, i always do, more important to have it in the right place on the inside than outside
Thanks once again,
Graham

Is it possible to re-locate my master socket for i...

I want to get BT infinity in my home but there are no power sockets near my master socket.
My question is: Will it be possible to re-locate my master phone socket to upstairs near where my current router is and where there is power sockets?

Common misconception.
You do not need power sockets next to your master socket.
They will route a new Cat5 cable from the master socket upto 30metres away. Wherever you want your router is were you need power points.
They can convert an existing extension into the master socket but that will all depend on the quality of the extension.
The BT engineer that fits the extensions are VERY helpful and will suggest the best route for your connection.
On the installation date, just ask, and you will usually get.
If I helped, then consider clicking the star to the left

Master Socket Re-Location

Now I know You can pay Open Reach to do this at a cost of about £130 but my question is;
My master scocket is smack in the middle of my kitchen, you can imagine how annoying this is. I already have my open reach modem mounted on the wall of my kitchen and refuse to keep the Homehub there too.
If I wish to have my master socket re-located to my office round the side of my house I need to lift a row of blocks from my driveway and pre-lay the cable. However I don’t want to go to all this trouble and expense just for the Open Reach man to turn up and go Ohhh mate you needed blue cable not grey...
My questions are:
· Is there someone I can contact without going round the houses (excuse the pun) to ask what cable to acquire and whether this is acceptable?
· Shall I use standard phone cable or should I future proof it and lay Cat6?
Thank You For your time.

Thank you both for your sound advice and both are good comments.
I favour the moving of the master socket as if I leave the OR modem where it is I still have to get the CAT5E/6 cable back into the middle of the kitchen.
I have tried power-line adapters for the last leg but found them unreliable.
If I move the whole shooting match I can just drill through the back of the phone socket in the study and the new cable can go from the outside junction box by the front door to the study socket. BT can then upgrade this to a filter socket.
Thanks Lads for your advice, This has inspired me to get off my bum and get it done.

DO I need to connect to my Master Socket?

In short, my question is ... does my home hub have to be connected to the master phone socket?
I am looking to take on BT phone, broadband and TV package but my master socket is in my kitchen. The house is 10 years old and from that master socket the builder installed other BT phone points throughout the house. Can I have the home hub connected to my livingroom socket which is obviously not the master socket but a "spur" from the master socket?
I don't fancy having the hub in my kitchen.
Thanks.

You can have the master socket moved - so Openreach engineer will do some "messing about" with your cabling and make a different socket your master.
Or you can have a data cable run from the existing master socket to a more suitable location - this is a handy option if you're unsure of the quality of your internal wiring.

Double electric socket next to BT master socket

I want to upgrade to BT Infinity, however, I am told I must have a double electric socket next to the BT master socket. I don’t know why. Is it essential as currently I don’t have one in that place.
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Actually it isn’t a requirement to have them “next to” the master socket.
You will need a socket for the modem and another for the Home Hub (or a double adapter or a 4 way) but the installer can run a thin CAT 5 cable from the BT master to the modem (up to 30metres) and then the HH is connected by normal CAT 5 cable (up to 100 metres)
In my case the modem is about 3 metres from the BT socket and the HH is about 8 metres from the modem.

BT master socket query - no wires? Is that right?

I was asked by my ISP to try out the test socket on my master socket as I am having a few speed issues. When I took the face plate off it came off OK but with no wires attached, is this correct? I thought it was meant to have some wires attached?
The normal telephone ie voice is working ok and its the only socket in our house. The socket is a circle with T in it from approx early 90s.

this forum is for BT retail residential customers - is BT your ISP?
the wires connected to the front are your extensions - no wires means you don't have any extension sockets in your home
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Another question (master socket)

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