(Another) Recent Exchange Upgrade - Slow Speeds

Since my exchange was upgraded 9 days ago, I have had diabolical (less than 1meg) download speeds.
I appreciate the time to settle down can be up to 10 days, but my speed seems to be getting worse, not better.
I don't have a Hub, I'm using a d-link DSL-G624T wireless router so I can't post any stats (don't know how) but I have run the speed tester, and my results are as follows :
Download speedachieved during the test was - 317 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :11261 Kbps(DOWN-STREAM), 1114 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.53:32.7:47.88 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
I have a feeling something is not right, and don't have a lot of confidence that it will be OK by day 10 (tomorrow).
Can anyone give me any advice or words of reassurance ?
Many thanks !

Hi 156steved
Just dropped you a reply back
thx
Craig
BTCare Community Mod
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Similar Messages

Recent exchange upgrade brings intermittent cut ou...

I had some speed issues about a year ago and some very nice members here arrangd for my "noise margin" to be reset ,more than doubling the best speed I had previousely had . my new speed was consistently (2-3 tests weekly) delivering 4.5mb and this speed was recorded regardless of time of day etc. this speed remained the "norm " for several months, then sometime last year somewhere between october/november ,I got a letter from BT saying the local exchange was to be treated to an upgrade ,and that I should expect a modest increase in speed . but within a week of the upgrade the only increase in speed was very small .01 mb if that .
I did notice however that shortly after the upgrade i started getting broadband disconnections , with a homehub2 ,the top (power) and bottom (wireless) lights remaining blue ,the broadband light would go out completely briefly ,then sit on solid orange for a minute ,then to flashing orange before returning back to solid orange then blue . this happens without warning and at no fixed time of day , somedays 3-4 times other days no problem.
before the "upgrade" I had never "ever" had my router cut off unless for a power cut or "me" accidently hitting the wrong wall switch . my PC , router ,wiring /phone setup is exactly the same as its been for the past 2 + years .
as of about a month ago ,my broadband suddenly drops by .5 mb and is consistently , when tested returning 3.88 down / .80 up. I emailed BT and got the "chapter and verse" lets go through the same old test procedeur again . I had already performed a reset of the hub . and the direct connection at the socket etc . the BT line enters my home directly into a nte5 box , 1 filter and the broadband router /1 phone line connected at that point . and "yes" i have tried without the phone connected. Also quiet test ,OK
so let us look at the facts :
Me , happy as a pig in sh*%, good, consistantly high(for my area)broadband , with no cut offs. ..Great.
BT upgrades the local exchange ,with a promise of better performance (modest)
the broadband cut offs start , never happened before ,and nothing (I repeat Nothing has changed within my home)
shortly after , my broadband speed that has been consistantly delivering 4.5mb , drops to 3.88/9 , no slow intermittent speed fluctuations ,an instant drop from one speed to the other ,
I have monitored the new speed , and it now remains steady and consistent at the new lower "1/2mb less" rate .
I upgraded to BTs unlimited package expecting to have the top speed my line supports ,consistently , BT has proven my line supports the higher rate , so why has it been lowered , I have been told that BT does not cap speeds , but if there were any other reason ,i would expect an inconsistant (jumping from high to low ) speeds , the fact that it was so consistantly good before and then just drop by a fixed amount and has been a couple of weeks 100% consistent at the new lower speed is very suspicious .
does anyone here know what is going on .
I feel a change of provider coming on , I have been faithful to BT since my first phone , and I dare say ,the customer services with other providers are not as good , but "what the hell" I feel i am not getting what i am paying for , why not pay less .

with respect ,this problem appears nothing like the last time , my speeds were all over the place then ,and the router was resetting its connection speed, and I lost the phone line too, it turned out to be a fault created by a BT worker a few hundred yards down the road from my property .
this time The phone line is fine ,even when the broadband is off , the problem behaviour is more consistent , from the way it cuts off to the duration it takes to come back on and the sequence of the lights flashing etc.
also the speed has been constant at the higher rate for several months , being tested at several times during the day/night. yet since dropping (just over half a MB ) its now consistent (for several weeks ) at the new lower speed .
details of router ADSL stats are below ,and BT speedtester readout below that :
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 14:58:09
Downstream 4,761 Kbps
Upstream 956 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleave
Noise margin (Down/Up) 3.2 dB / 5.5 dB
Line attenuation (Down/Up) 51.0 dB / 28.8 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
BT Speedtest
Download Speed (mbps): 3.89
Upload Speed (mbps) : 0.71
Ping Latency (ms) : 56.25
you will see the noise margin is actually quite good.
i fully understand that speeds can alter ,depending on time of day , etc ,but the regular speedtests i have performed and the way that the speed was the same (within a few kb) for months and then drop ,and now maintain a new lower speed night and day consistently for several weeks with no noticeable sudden fluctuations, along with the wierd behaviour of the random restarts , point to something being faulty somewhere . can a router play up this way maybe? it is a couple of years old now .
the restarts appear to happen more in the late evening ,though I am online more then anyway , often when it happens it will happen 2-3 times within an hour , and then it may go several days befor doing the same again .
the light sequence is allways the same , only the broadband light goes out ,phones are fine and unaffected.
first the broadband light goes out ,then it goes full steady orange for a a short while ,then flashes for maybe 30secs or so before going steady orange again and after a short while back to blue .
once or twice lately it has stayed on flashing orange for more than 10 minutes , if I disconnect the router and recconnect ,it starts up fine .

Recent exchange upgrade, worse performance

We recently (last week) had an upgrade to ADSL2+ on our exchange. All went smoothly. At first, it looked like we'd be getting pretty impressive results. Unfortunately, it seems that all we are doing is rushing to a roadblock and we get worse average performance than we did on ADSLMAX. We've left it a week to settle down and the numbers have been pretty consistent since the first couple of days.
Basically, we seem to be getting up to 18Mbps in the wee hours, but during normal times of day, it seems to average out at about 2-4Mbps, which is worse than the 6Mbps we used to get. Upload speed is better though. Used to get about 384kbps, now it's a gnats under 1Mbps and solid at that.
Here are the numbers from the router:
Connection tmie      3 days 14h
Downstream                         21.73Mbps
Upstream                             1.152Mbps
Noise margin (D/U)                2.6dB/6.0dB
Line attenuation (D/U)           8.1dB/5.4dB
Output power (D/U)              19.8dBm/12.4dBm
FEC events (D/U)                   2283042/69
CRC events (D/U)                   130/4
LOF                                      0
LOS                                      0
LOP                                     0
HEC events (D/U)                  848/8
Error seconds (Local/Remote) 293/5
Would welcome thoughts from the community, and my own personal VPN
TFL

OK, just tried the test, basic figures just over 6Mbps down, just under 1Mbps up, tried the troubleshooting but it crashed with a server error (hence the vauge numbers).
Just tired a few using Ookla, download speeds range from 8 down to 3Mbps, upload pretty solid around the 0.92Mbps number (which seems fine and consistent with the signalling rate - i.e. not contention limited).
Router still showing this:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 11:53:38
Downstream:
21.73 Mbps
Upstream:
1.152 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.6 dB / 6.0 dB
Line attenuation (Down/Up):
8.1 dB / 5.4 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
2558652 / 82
CRC Events (Down/Up):
132 / 4
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
848 / 10
Error Seconds (Local/Remote):
295 / 5
Will try some more tests when I get home (again) tomorrow morning. I predict speeds will be consistent and towards the top end of what I have already seen to date, namely up around 18Mbps.
TBH, while it's nice to have a big headline number, I'd be much happier with a lower but stable one like I used to get before the "upgrade".
Cheers

Exchange upgraded. Speed increase request.

Hi ive noticed that our exchange has been upgraded to 21cn and would like a speed increase please. i was told this would be done automatically but this isnt the case. Ive contacted the mods also.

by the exchange has changed do you mean you are on a different exchange or the exchange has been upgraded since february?
just need to wait on mods contacting you - you may need to agree a new 12 month contract if you get upgraded now instead of waiting for the rollout
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Slow broadband speed after exchange upgrade

Hi,
I wonder if anyone can help. My local exchange was 'upgraded' on 14th August, immediately following that my Broadband speed has halved and never recovered, I used to get approx 7Mbps connection speed with a 5.8 ~ 6.3 Mbps down load speed. SInce then and upto now I only get a connection speed of approx 3.3Mbps with a download speed of around 2.8Mbps.
Since we have BT Vision this is now close to the limit of what it requires to work for on demand content.
I have spoken to BT Technical on a number of occasions. At first they told me it was my router (HomeHub V1) and that I could have a new one if a signed up for another 12 months. Since I doubted this and I also had a Home Hub V1.5 router I swapped to this router and it gave the same results! This was on the 7th September.
Since then I have spoken to BT Technical on a number of occasions, always this involves the same path - get asked whether I have tried different microfilter, connection to the main socket blah blah. Then they check the exchange, it comes up with a CC12 ADQ error, they ask BT Wholesale to investigate, BT Wholesale clear the error, BT technical ring back, ask me if speed is any better, tell them no, they say they will reset the line profile, this makes no difference!
If I ring again then we just go round in the same circle again.
Has anyone got any ideas or can someone sort this out, fed up of pointless phone calls at the moment!
Here are the line statistics from the BT Home Hub (V1.5) as things currently stand.:
Hope someone can help,
Thanks
DSL Connection
Link Information
Uptime:
0 days, 13:08:25
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
664 / 3,327
Data Transferred (Sent/Received) [MB/MB]:
11.57 / 62.47
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
8.5 / 18.5
SN Margin (Up/Down) [dB]:
11.0 / 27.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 6
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Well 12 days later and still no improvement. Changed back to the homehub V1.0 (10 days ago) as the Homehub V1.5 was to unstable and kept dropping connection every few hours.
Spoke to BT technical last Sunday, they agreed to send me a new HomeHub in the end. This has now been lost / stolen during delivery - what a farce. Spoke to BT Technical again last night, went through the same sets of testing same results. Technical this time said I shouldn't have been sent a new homehub anyway as I was not in contract!
Reading through this forum and others it seems that there are a lot of people reporting speed issues (speed halving from original sync/download speed) when exchange has been upgraded to ADSL 2+ and the home hub is V1.0 or V1.5.
The tech i spoke to last night seemed to think it was the homehub but said i wouldn't get another one unless I signed a new contract. Told him there was no way I would sign a new contract when their customer service was so poor and they are unable to resolve problems.
He stated he would reset the I.P. profile. This morning download SNR has shot up to 30db (has got down to 18db) last night and sync speed was lower.
It seems to me that BT know there is an issue with HH V1.0 and V1.5 and ADSL 2+ but rather than send you a new router ask that you sign up to a new contract. This seems partly a ruse just to tie people into another 12 month contract.
My neighbours have the same set up and are experiencing the same problems since the exchange upgrade!

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Another slow speed question !

Hi all, trying to find out why such as slow speed. I live about 1/4 mile from the exchange. Have phoned BT 2 weeks ago who said an engineer will look in to it, but not heard anything as yet. So was trying to see if its a prob within the house. We only have the 1 socket in the house.
Thanks for any help or ideas .
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
15 days, 05:19:03
Downstream
576 Kbps
Upstream
288 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
30.3 dB / 29.0 dB
Line attenuation (Down/Up)
15.2 dB / 8.0 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.

Surprise surprise, yep on a fixed line 512. First guy i spoke to at sales said he hadn't heard of a half meg contract, then i said a FL 512 and he said "oh, i'll just have a look for you " came back and said he would transfer me to another sales dept who might be able to sort out a new contract. Next guy, when i told him the situation and the FL512 he said " yeah, thats exactally what you've got ". Sorted a new deal and hopefully should be getting 7.5mb next week. So i hope i wont be back here next week !
Thanks for your help
Steve

My exchange has recently been upgraded to ADSL2 - ...

Hello,
I signed up for BT Total Broadband just over a year ago and I was connected at 8,128 Kbps on ADSL Max because that was the best my exchange offered. However, according to Sam Knows, my exchange has recently been upgraded to ADSL2. I tried running the line speed test for my phone number on the BT Broadband signup page and it now estimates my line speed would be 19Mb. I tried restarting my home hub but it just reconnected at 8,128 Kbps with G.992.1 Annex A. Is there anything I need to do to get the faster speed? Or is it just a case of waiting and it will happen automatically at some point?
I'm quite happy with my connection but obviously the faster speed would be great
Thanks for any help!
John
Solved!
Go to Solution.

Hi once an exchange goes live it can take from a few days to several months for all lines to be moved over to the new ADSL 2+ equipment you do not need to do anything apart from wait BT will send out an email when your line is due to be moved across
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I can no longer burn CDs - "may be incompatible with this disc burner, try slower speed, try another make of disc" Still doesn't work

I can no longer burn CDs - "may be incompatible with this disc burner, try a slower speed, try another make of disc" Tried that, still doesn't work.

Try a free burning utility which allows you to turn off the laser for test burning (so you don't waste media). Try burning a test CD outside of iTunes. If it works it's iTunes. If it doesn't work it could be computer software or hardware but then we know how to proceed.
List of burning software on pure-mac.com - http://www.pure-mac.com/diskfile.html
Burn - http://burn-osx.sourceforge.net/Pages/English/home.html - includes basic DVD authoring

I am a macbook pro user form last 2 yrs, recently i upgraded to Mountain Lion from Snow leopard. Since then operational speed is a major concern. Now It has crashed so very badly that I am scared of my data.Please help me.

I am a macbook pro user form last 2 yrs, recently i upgraded to Mountain Lion from Snow leopard. Since then operational speed is a major concern. Now It has crashed so very badly that I am scared of my data.Please help me.

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
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Exchange upgrade has left me with crippling slow s...

Hi. 1 year of homehub3 speeds usually 3-4 meg. I receive an email telling me of the exciting news of an exchange upgrade. Unfortunately I now have at best 0.5 meg. Call center states I could get up to 20 meg. So far absolutely no change to speed since phone call. Any help appreciated. I pay a lot for this dreadful speed! Cheers Here is home hub summary: ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 08:59:22 Downstream: 576 Kbps Upstream: 1,187 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 37.8 dB / 5.8 dB Line attenuation (Down/Up): 35.0 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.5 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 4 / 80

Hey imjolly. Cheers for the reply. The connection time is low because I have been through the obligatory power cycle procedures and I also disconnected the bellwire etc to try and solve the problem. India CC Rang me back today. When I told them I had seen no improvement he said he would sort it. As you can see I think the numbers look a little more healthy. Just hope the speed stays like this! Will take your advice and ensure no more power downs! Ta. ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 19:06:34 Downstream: 9,875 Kbps Upstream: 1,183 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 6.6 dB / 6.0 dB Line attenuation (Down/Up): 35.5 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.8 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 426260 / 82 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 HEC Errors (Down/Up): 782140 / 137 Error Seconds (Local/Remote): 0 / 47

Upgraded to ADSL2 now get slower speeds than befor...

Hello
Well last Tuesday my line was upgraded to the 20mb ADSL2 and I was looking forward to some increase in bandwidth (even though before the upgrade my line was pumping 7mb most of the time which I was happy with)
Now for some reason I am getting slower speeds than before I upgraded. Something tells me I should not have bothered with the amount of effort it took to get the upgrade.
I cant understand why my DL is saying 3000+ and before upgrade it was reading 7500+
I have not reset my hub manually all disconnections have been done automatic.
Here are my router stats and I have been reading a few posts and I am hoping someone can shine some light on this for me:
BT Home Hub - DSL Connection
DSL Connection
Link Information
Uptime:
2 days, 0:36:48
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
687 / 3,347
Data Transferred (Sent/Received) [MB/GB]:
177.59 / 3.69
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
14.5 / 28.0
SN Margin (Up/Down) [dB]:
12.5 / 19.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
17 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 97
HEC Errors (Up/Down):
0 / 96
Line Profile:
Fast
Software version: 6.2.6.H
Solved!
Go to Solution.

That's good to hear
Enjoy the speed
-+-No longer a forum member-+-

Broadband very slow since exchange upgrade

Ever since BT "upgraded" my local exchange a couple of weeks ago, my broadband speed has dropped dramatically.
I'm now only getting around 0.3 mbps, which is ridiculous.
Will this improve at all?
Did the exchange upgrade cause this?
Is there anything I can do?
Thanks.

ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 18:00:13
Downstream:
287.1 Kbps
Upstream:
1.095 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.3 dB / 5.2 dB
Line attenuation (Down/Up):
34.9 dB / 19.5 dB
Output power (Down/Up):
18.1 dBm / 12.6 dBm
FEC Events (Down/Up):
1589 / 467
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 23
Error Seconds (Local/Remote):
53 / 54
1. Best Effort Test:
Download Speed
0.21 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.21 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:
Upload Speed
0.9 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Another one with slow speeds - sorry!

We have been BT BB customers for years and have been fine most of the time. We are supplied by an ADSL max exchange and we are about 1.5 miles away. In the last few days my download speeds are VERY variable sometimes taking minutes to load a page if at all, sometimes fine.
We have a Home Hub 3 with a master socket fitted with an i-plate, microfilters to all sockets were replaced last year.
I'm a bit clueless (better since I've been stalking on this board for the last few days)
Quiet test is - well quiet. No crackles, hisses or anything added.
I.m not aware of any connection drops, I do admit to one reset press. and there have been a couple of episodes of disconnection to attach to the test socket.
I have a fault reported with BT who say the problem is with my internal equipment and private engineer booked to fit me a ADSL service specific faceplate and trace my fault but TBH the price quoted might be more than I can afford so if you guys can help me I'd be very, very pleased.
Thank you in advance
Kate
ADSL test is
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:30:42
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.4 dB / 27.0 dB
Line attenuation (Down/Up):
34.5 dB / 22.0 dB
Output power (Down/Up):
19.9 dBm / 12.3 dBm
FEC Events (Down/Up):
556 / 0
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65 / 0
Error Seconds (Local/Remote):
0 / 0
BT sppedtest is
Download speed 6.03
Upload 0.38
ping latency 39.13
1. Best Effort Test:
Download Speed : 5.95 Mbps

If my speeds are fine using the master socket - do I assume that the BT fault finder was right and my internal wiring/kit is at fault in that speeds are slow when using the normal front plate socket.
Dumb question - can I not just stay plugged into the test socket as that works well, (apart from not being able to use the landline phone)
Dumb question 2 do you need to know what the ADSL stats when im experiencing slow speeds - this was a snapshott this afternoon using a different speedchecker
Today 15:265811 kbps (726kB/s)374 kbps (46.8kB/s)Share
Today 13:542960 kbps (370kB/s)18 kbps (2.25kB/s)Share
Today 13:105895 kbps (737kB/s)357 kbps (44.6kB/s)Share
Thanks for helping
Kate

Erskine Exchange - High pings slow speeds

Hi
I have not long got a BT Whole sale package from Sky(sky connect), whom have been unhelpful will my issue. As the subject says i am experiancing slow speeds and latency. The test results bellow are the best iv had all night was getting 0.01 from speedtest.net most of the night.
If some one could check my line that would be apreciated.
and the BT speed test results
Download speedachieved during the test was - 2072 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Hi Diadem, Welcome to the Forums
Unfortunately, the Sky Connect package is a very traffic managed product and is heavily congested. I'm afraid there is nothing we can do over here at the BT forums regarding throughput problems on Connect as it is a Sky package who deal with BT Wholesale.
Sorry
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(Another) Recent Exchange Upgrade - Slow Speeds

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