[Another] RIA Services Problem

Setup: External SQL Server Database > RIA Service (standard setup) > POCOs. I attached the RIA Service as a data source, my entities and tables show up, built screen on top of them, everything works perfectly as expected.
Problem: Modify the POCO to add a column or two > modify the RIA Service queries accordingly to return data to the new columns, no compile errors > Update DataSource > Everything still works except the new properties don't show up
in add datasource wizard, and don't show up in the entity designer once the update is complete. I've tried Clean > Rebuild All, rebuilding the RIA project prior to updating and all the usual LS datasource troubleshooting steps. I know that one
way to fix it is to delete the datasource, delete all the code gen folders, get the 150 scary can't find Application.Server.dll errors, close the solution, reopen the solution, and Rebuild All again until it works, BUT at this stage I don't want to delete
all the code and screens associated with the datasource! I'm convinced this is a bug in the add datasource wizard. Anyone know any tricks??

I do a lot of RIA stuff in LS and I must say that I've fortunately not experienced this issue as yet. In the early days of LS there were issues similar to these where it would not pick up if you changed the attributes on your RIA entities (e.g. make it required)
but those all seem to have been sorted in later versions.
However, the issue you experienced above would be very annoying, so glad you got it sorted. Might be worth while reporting a bug on Connect for it though.
Regards, Xander. My Blog

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Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
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Problem in building schema when try to invoke the another BPEL service

Hi all,
Whenever try to Invoke a another BPEL service using the Invoke activiy and Partnerlink, we need to create a variable structure similar to the providing service.
For this I used create Auto Varible option available in the invoke activity. But after creating the variable, I tried to expand the variable for the copy operation, the error iam getting is Problem in building schema.
This error never happened to me before. I have no clue.
Jdev version:10.1.3.3.0
Soa version:10.1.3.3.0
Please help me on this.
Thanks.

Hi Lokesh,
Iam not able to understand what you are trying to say. But my Input variable and Invoke Input variable are compatible, no problem on this. I got some clue from your reply.
Finally I got it worked by doing it in another way.
In my Invoking BPEL Process(ie. BPEL Process is trying to invoke the another BPEL Process using Partnerlink) wsdl I imported the partnerlink BPEL schema and it get solved my problem.
eg) <import namespace="http://xmlns.oracle.com/BpelProcessname" schemaLocation="ParnerLinkBPELSchema.xsd"/>
This can be usefull for others and I never did this to import the schema manually before, but it works without any errors.
Now only it causing this problem, whether it is any Jdeveloper issue.
And i tryed this using Jdev version 10.1.3.4.0, but still the same exception.
This workaround will usefull for others.
Thanks for your reply.
bye.....

Web service as another web service client - problem in JavaEE SE?

Hello,
I observed strange behaviour with OpenESB, Glassfish (build 33) and following scenario:
I need to call web service from another web service. When I use simple schema:
web service client -> web service (as EJB) -> another Web service
everything works. But I would like to use JBI/ESB, so:
web service client -> HTTP SOAP BC -> JAVAEE SE -> web service (as EJB) -> another Web service
the following exception prevents success:
com.sun.xml.ws.model.RuntimeModelerException: runtime modeler error: Wrapper class cz.muni.fi.yucca.client.jbiws.gamanager.Calculate is not fou
nd. Have you run APT to generate them?
at com.sun.xml.ws.model.RuntimeModeler.getClass(RuntimeModeler.java:254)
at com.sun.xml.ws.model.RuntimeModeler.processDocWrappedMethod(RuntimeModeler.java:550)
at com.sun.xml.ws.model.RuntimeModeler.processMethod(RuntimeModeler.java:497)
at com.sun.xml.ws.model.RuntimeModeler.processClass(RuntimeModeler.java:339)
at com.sun.xml.ws.model.RuntimeModeler.buildRuntimeModel(RuntimeModeler.java:225)
at com.sun.xml.ws.client.WSServiceDelegate.addSEI(WSServiceDelegate.java:584)
at com.sun.xml.ws.client.WSServiceDelegate.getPort(WSServiceDelegate.java:287)
at com.sun.xml.ws.client.WSServiceDelegate.getPort(WSServiceDelegate.java:270)
at com.sun.xml.ws.client.WSServiceDelegate.getPort(WSServiceDelegate.java:263)
at javax.xml.ws.Service.getPort(Service.java:92)
at cz.muni.fi.yucca.client.jbiws.gamanager.GAManagerService.getGAManagerPort(GAManagerService.java:51)
When I call both services separately they work correctly, when I don't use JBI it works correctly too.
Should anybody help me solving this problem?
Thanks in advice, Vlado

Fine,
I've found out that this problem is caused by different classloaders assigned to directly (EJBClassloader) and through-JBI (improperly configured URLClassloader) called web services.
I've moved my question to GlassFish forum (http://forums.java.net/jive/thread.jspa?threadID=24901&tstart=0) beacause of it's "technical" nature.
Despite this, any help is welcome:-)

Error invoking a web service within another web service

Hi all!
I have to develop a web service which needs to invoke another web service, thus the first web service is acting as a client of the second one. To get this, the first web service uses the proxy provided by the home page of the second one. However, when the first service invokes the second service, the body within the soap message is modified in such a way that it is not valid for the second service, because some namespaces declarations are added, in spite of the fact that they already exist. Then, I find the following:
Body of the SOAP request created by the first web service:
<a:request attribute1="urn:attribute:one"
xmlns:a="urn:namespace:one" xmlns:b="urn:namespace:two">
<b:body>Hello</b:body>
</a:request>
Body of the SOAP request received by the second web service:
<a:request xmlns:a="urn:namespace:one"
attribute1="urn:attribute:one"
xmlns:a="urn:namespace:one" xmlns:b="urn:namespace:two">
<b:body xmlns:b="urn:namespace:two">Hello</b:body>
</a:request>
I have also tried to run a client using this proxy outside the web service, and everything is ok. So, from my point of view, the problem is when running the proxy inside a web service. I wonder if I have to do something special with this proxy in order to use it within a web service.
Has anybody run into this situation?
Could anybody be so kind as to tell me how to solve it or if, on the contrary, it is an oc4j bug, please?
Thank you very much in advance.
Inma.

Hi,
Thanx it is working now.
BTW can you give me some urls with info of this kind of setting which i need to do for other kind of integarions in J2EE platform.Sorry if i am asking too much as i am a starter in this technology.

TS4429 9 months 6 replacements and still the no service problem. Only a restart will bring the service back.I have tried all the suggestion to fix this but it is still happening. Please Help

I have had 6 replacement Iphone 4s and still my issue has not been resolved. What more must I do to have a telephone that can receive phone calls without me having to check it every 20 mins to make sure I have network service. Renewing the simcard has also not worked.

I was thinking that Kabel Deutschland might be the problem but my wife has a Iphone 3GS on the same network and she never has the no service problem. Also when I said I have had 6 replacements yes they all had at one time or another this issue with no service but they had other issues like not switching off or bright spots on the screen etc etc. Also the sim card has been replaced twice

Calling another ITS service from existing ITS service

Hi to Everyone,
I would like your advice on calling another ITS service from existing ITS service.
From my current ITS service eg. "Z_TESTA", i wish to call another ITS service "Z_TESTB". The problem is that it always prompt for userid and password when i called the 2nd ITS service. However, user already enter the password & id when they login to the 1st ITS service. Is there a way to call this new ITS service w/o the userid & password prompt again?
Below is the codes that we used to call the new ITS service:
(a) "http://.../scripts/wgate/webgui/!?~transaction=z_testb"
OR
(b) "http://.../scripts/wgate/z_testb/!"
We used both method (a) and (b) but same outcome. Thank you in advance!
YanaJ

Hi YanaJ,
in order to skip a manual login you have to have the credentials somewhere. If you disabled cookies, what I told you will not work. Another possibility would the usage of X509 client certificates. But this requires that you have a setup that distributes the certificates of all of your users. I personally nether setup such scenario. Maybe someone other can explain what you have to do.
Best regards,
Klaus

How Can realize a one-to-many relationship via RIA service in lightswitch

I have to query a large data and the normal query in lightswitch is so slow that I decided to use RIA service to improve the query.However I am not very good at RIA service. I follow
this tutorial and set up a very simple RIA service. In my project, I have a one-to-many relationship but I don't know how to
realize it . here is the Relationship:
public class CombinedStadium
private EcoStatus _ecoStatus;
[Key]
public int Id { get; set; }
public string Name { get; set; }
public string Category { get; set; }
public string Owner { get; set; }
public string Street { get; set; }
public string OrgCode { get; set; }
public string Place { get; set; }
public int? FoundYear { get; set; }
public double? LandArea { get; set; }
public double? BuildingArea { get; set; }
public double? SiteArea { get; set; }
public double? Investment { get; set; }
public double? Fiscal { get; set; }
public double? CommonWeal { get; set; }
public double? SelfRaised { get; set; }
public double? SocialDonate { get; set; }
public double? Other { get; set; }
public double? Longitude { get; set; }
public double? Latitude { get; set; }
public string Note { get; set; }
public byte[] Photo { get; set; }
[Include]
[Association("Stadium_EcoStatus", "Id", "EcoId", IsForeignKey = false)]
public virtual EcoStatus EcoStatus
get { return this._ecoStatus; }
set
this._ecoStatus = value;
if (value == null)
this.Id = value.Id;
I am not sure whether it is right or not. But I want "one CombinedStadium Entity may contains
more than one(many)EcoStatus Entities.
I tried the code above and update my datasource, I got the error "the entity
LightSwitchApplication.Implementation.EcoStatus's property doesn't supported by the type of StadiumEcoReference".
How Can I realize a one-to-many relationship via RIA and use it in my lightswitch program?
thx !!!

namespace WCF_RIA_Project
public class CombinedStadium
[Key]
public int SiteId { get; set; }
public string Name { get; set; }
public string Category { get; set; }
public string Owner { get; set; }
public string Street { get; set; }
public string OrgCode { get; set; }
public string Place { get; set; }
public int? FoundYear { get; set; }
public double? LandArea { get; set; }
public double? BuildingArea { get; set; }
public double? SiteArea { get; set; }
public double? Investment { get; set; }
public double? Fiscal { get; set; }
public double? CommonWeal { get; set; }
public double? SelfRaised { get; set; }
public double? SocialDonate { get; set; }
public double? Other { get; set; }
public double? Longitude { get; set; }
public double? Latitude { get; set; }
public string Note { get; set; }
public byte[] Photo { get; set; }
[Include]
[Association("Stadium_EcoStatus", "SiteId", "StadiumId")]
public IQueryable<CombindeEcoStatus> EcoStatus { get; set; }
public class CombindeEcoStatus
[Key]
public int EcoId { get; set; }
public string StatdiumName { get; set; }
public int? StadiumId { get; set; }
public int? Year { get; set; }
public int? EmployeeNum { get; set; }
public string OperateMode { get; set; }
public string OpenStatus { get; set; }
public double? OpeningDays { get; set; }
public string ClientCount { get; set; }
public double? Income { get; set; }
public double? Expend { get; set; }
[Include]
[Association("Stadium_EcoStatus", "StadiumId", "SiteId", IsForeignKey = true)]
public CombinedStadium Stadium
get;
set;
public class WCF_RIA_Service : DomainService
private ApplicationData m_context;
public ApplicationData Context
get
if (this.m_context == null)
string connString =
System.Web.Configuration.WebConfigurationManager
.ConnectionStrings["_IntrinsicData"].ConnectionString;
EntityConnectionStringBuilder builder = new EntityConnectionStringBuilder();
builder.Metadata =
"res://*/ApplicationData.csdl|res://*/ApplicationData.ssdl|res://*/ApplicationData.msl";
builder.Provider =
"System.Data.SqlClient";
builder.ProviderConnectionString = connString;
this.m_context = new ApplicationData(builder.ConnectionString);
return this.m_context;
[Query(IsDefault = true)]
public IQueryable<CombinedStadium> GetAllStadiums()
var stadiumsQuery = from stadium in this.Context.StadiumSet
select new
ID = stadium.Id,
Name = stadium.Name,
Category = stadium.Category.Name,
OwnerParts = stadium.Owner2StadiumMediatorCollection.Select(x => x.Owner.Name),
Street = stadium.Street.Name,
OrgCode = stadium.StadiumBase.OrgCode,
Place = stadium.StadiumBase.Place,
FoundYear = stadium.StadiumBase.FoundYear,
LandArea = stadium.StadiumBase.LandArea,
BuildingArea = stadium.StadiumBase.BuildingArea,
SiteArea = stadium.StadiumBase.SiteArea,
Investment = stadium.StadiumBase.Investment,
Fiscal = stadium.StadiumBase.Fiscal,
CommonWeal = stadium.StadiumBase.CommonWeal,
SelfRaised = stadium.StadiumBase.SelfRaised,
SocialDonate = stadium.StadiumBase.SocialDonate,
Other = stadium.StadiumBase.Other,
Longitude = stadium.StadiumBase.Longitude,
Latitude = stadium.StadiumBase.Latitude,
Note = stadium.StadiumBase.Note,
Photo = stadium.StadiumBase.Photo,
var result = stadiumsQuery.AsEnumerable().Select(x => new CombinedStadium()
SiteId = x.ID,
Name = x.Name,
Category = x.Category,
Owner = string.Join("/", x.OwnerParts),
Street = x.Street,
OrgCode = x.OrgCode,
Place = x.Place,
FoundYear = x.FoundYear,
LandArea = x.LandArea,
BuildingArea = x.BuildingArea,
SiteArea = x.SiteArea,
Investment = x.Investment,
Fiscal = x.Fiscal,
CommonWeal = x.CommonWeal,
SelfRaised = x.SelfRaised,
Other = x.Other,
Longitude = x.Longitude,
Latitude = x.Latitude,
Note = x.Note,
Photo = x.Photo,
}).AsQueryable();
return result;
[Query(IsDefault = true)]
public IQueryable<CombindeEcoStatus> GetAllEcoStatuses()
var stadiumEco = from eco in this.Context.EcoStatusSet
select new CombindeEcoStatus()
EcoId = eco.Id,
StatdiumName = eco.StadiumEco.Name,
StadiumId = eco.StadiumEco.Id,
Year = eco.Year,
EmployeeNum = eco.Employee,
OperateMode = eco.OperateMode,
OpenStatus = eco.OpenStatus,
OpeningDays = eco.OpeningDays,
ClientCount = eco.ClientCount,
Income = eco.Income,
Expend = eco.Expend
return stadiumEco;
protected override int Count<T>(IQueryable<T> queryable)
return queryable.Count();
now I have solved my problem, but when I query the data in Lihgtswitch HTMLClient . I can't get the related entities "CombindeEcoStatus" . How can I write the return value of
GetAllStadiums function to get the related CombindeEcoStatus of each
CombinedStadium?
thanks!

Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

Calling a Web Service in another Web Service using JDev10.1.3 and AS 10g

I am using JDeveloper 10.1.3.0.4.3673 and Oracle AS 10g 10.1.3 on Windows XP Professional Version 2002 service pack 2.
Has anyone called a web service in another web service? I have not researched this yet. I assume it is possible. I need to get this figured out asap.
My guess is that
1. For the web service which is going to be called in the other web service, you need to create client-side proxy to call the web service - create a static method to instantiate and call the service.
2. I would deploy this client-side proxy Stub which calls the web service along with the other web service which calls it to the Oracle AS 10g.
Is this right? Is there any documentation on this specific thing?

Hi,
rhis kind of orchestration is what BPEL is made for.
http://www.oracle.com/technology/products/ias/bpel/index.html
Frank

Invoking one web service from another web service

Hi there,
I want to invoke a web service lets say X. But befor sending parameters to this web service, what i want to do is first pass the parameters to a web service called Y and Y will decide wether to call X or not. In other words i want to invoke a web service from another web service.
Its kind of urget so do the needful asap.
Thanks

Calling another webservice from within a webservice does not require anything special. The service (say svc1) that calls another service (svc2) will be a web svc client. So you will have to do the same steps for svc1 as you would do for any other web service client

OSB-how to pass xml to another proxy Service

Hi
i am getting a xml as string after java call out and then i am using "fn-bea:inlinedXML($iso2xml_31)" for converting the string to XML,but when i am passing the inlinexml variable to another Proxy service by servicecallout i am not getting it.
grateful if anyone can throw some light in this matter.
thanks

passing the inlinexml variable to another Proxy serviceMake sure the assign in the service callout is passing the right content to the other proxy service... Use OSB Test console to check the content of the variables...
Cheers,
Vlad

File Proxy Service Problem on errors

In continuation of this thread...
File Proxy Service Problem on errors
We are now facing two problems.
1.The proxy service is executed twice
2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.
Not sure how to fix :(

1.The proxy service is executed twice Check if this is due to transaction timeout issue as discussed here. Re: OSB File polling working twice with the same file
2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.I am not sure wehther you have any option here. You can check with support. Alternatively can raise notification mail with the timestamp and some file/business identifier from the file. The support person can then open the file from error directory to verify the file/business id in the file or educate the support user that the files will have a prefix

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Silverlight 5 and WCF Ria Services Link Visual Studio 2012

Hi, I have a Visual Studio 2010 Project, I installed Visual Studio 2012 and Opened the Project with VS 2012. I can run the Project without issues but at design time the Web Project is no recognized as a valid reference.
My Silverlight application has a WCF RIA Services link to this Project. If I switch to Visual Studio 2010 I have not design time errors.
Why in Visual Studio 2012 my Silverlight 5 Project shows a message indicating the Web Project namespace does not exists?
Obiously the reference does not exists because is a WCF RIA Services link and VS Should infer the namespace.
I've notice that the generated code is being created with the right namespace, it's just that Visual Studio 2012 is not recognizing the classes in the generated code.
Help please.

Hi,
You need add web service again for VS-2012. You can see the step by step process
http://atikpassion.blogspot.com/2013/01/add-service-after-migrating-silverlight.html
Hope it will help you.
Regards atik sarker

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