Another slow broadband issue!

hi all!
basically i have very slow internet sppeds for a while now, can't be certain when it started. to cut a long one short, i have trawled through various forums and tried everything i can think of, and i'm almost certain that i have been put on the wrong package or have been downgraded! i was getting about 1meg when i first got this service about two years ago, but now it's very low, sometime as low as 60k! this speedtest result is one of may very similar ones taken at various times throughout the day, and yes i'm running it through the test socket.
Download speedachieved during the test was - 431 Kbps For your connection, the acceptable range of speeds is 50-500 Kbps. Additional Information: Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 288 Kbps(UP-STREAM) IP Profile for your line is - 500 Kbps
it also says that my line is configured at 500k, as the test initiates.
notice the dsl connection speed? surely theres no way it should be that low! and according to the bt speed check thingy (the one that tells you max available speeds) i can only get 0.512mb even though i'm 100% certain it was much higher than this when i checked prior to signing up! (otherwise why would i sign up for a service i could never get).
i'm sure there is a reasonable explanation, a fault somwhere perhaps, rather than me been downgraded without consent or prior warning or something crazy like that! i am asking in here because i don't want to have to deal with the "help"desk, previous experience has told me not to bother but i have read through this forum and it seems to be frequented by helpful and informed people who can surely get this matter sorted swiftly and without too much pain!
thanks in advance!

You should certainly be whizzing along at the full 8128 kbps with those figures!!
Certainly looks like you've been put on the wrong profile and an e-mail to the mods as advised earlier should sort you out.
Only thing I would say is try getting the stats again when your hub is connected as normal ie. before you tried the test socket.
Look for severe decrease in downstream noise margin or increase in downstream attenuation. If they stay more or less the same as now then your own setup is ok (hub excepted) and it's down to BT. Otherwise it's your own wiring at fault.
See how you get on anyhow.
Half Man Half Biscuit - Joy Division Oven Gloves - Save 6

Similar Messages

Yet another slow connection issue

My broadband speed is totally unreliable - and from a quick scan of the forums it seems I'm not the only one!
Much the same as numerous other posters, I'm paying for up to 8meg broadband but typically getting far less than that. Being in a rural location i appreciate that the local phone exchange probably isn't the most high tech facility in the world, but we're only 2 miles away from it and the speed tester has recorded up to 7meg on occasion. Today, and this seems to be an increasingly frequent occurence, the speed tester says "your IP profile is 250k".
We had an engineer out 3 weeks ago for the same problem but he could find no faults at the house, said there were no reported faults on the local exchange and the morning before he arrived the IP profile had already been reset to a more usable level. Rang the call centre again today and after wasting about an hour trying to explain the problem then waiting for him to check things and call me back, then explaining the same thing over again, absolutely nothing has been resolved and they want to send out another engineer.
I have a couple of very simple questions which the customer services team seem incapable of answering:
1. what is the reason for my IP profile being set so low?
2. what needs to be done to fix it now?
3. what needs to be done to stop it happening again?
I don't think the guy I spoke to actually knows what an IP profile is, let alone how to resolve a problem with it. What is the point of a technical support helpline when the staff quite obviously have no technical knowledge?!

Have spent another hour of my life on the phone to BT helpline this afternoon.
Apparently the reason we hadn't received the call back yesterday was due to a "technical issue" at their end and the request had not been passed on to the engineer team.
Having gone through exactly the same conversation and process as on Tuesday, the helpline chap has run his tests and when pressed told me that he could determine no faults on the line. An engineer might be able to determine other faults though so he would like to book an appointment for an engineer to call.
Unfortunately, even though I've waited 2 days for this already because they didn't pass on the engineer request the other day, they can't do anything to prioritise the call so I've now got to wait up to another 48hrs for somebody to ring me to book the appointment. As its Thursday now, that probably means that it could Monday before that happens and therefore probably the middle of next week before the engineer actually gets to the house. So another week of broadband that is barely faster than dial up.

Help!! Slow Broadband Issues

Hi There,
I was hoping that someone may be able to help me with an Issue I am having with the Speed of our ADSL Broadband.
Unfortunatley the BT Call centre have not been much help and after being cut off four times yesterday we are pulling our hair out.
We recently moved to BT (1 month ago) from Talk Talk and to start with our broadband download speed was around 16Mbps, but in the last week or so it has fallen to 234kbps. I have seen on here that this maybe down to thge IP Profile which according to the BT helpdesk has been reset.
The hub is showing the following Line parameters (note the difference in U\L & D\L noise margin)
When the profile is reset does the Hub need to be left powered on?
Can anyone offer any suggestions?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:10:51
Downstream:
287.1 Kbps
Upstream:
1.153 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.4 dB / 6.1 dB
Line attenuation (Down/Up):
14.4 dB / 9.1 dB
Output power (Down/Up):
14.4 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 1

You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it.
If your download speed has not increased after that time, then return to this thread for assistance.
Thank you
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Another Slow Broadband Speed Post

Hi there, having read through a few of the posts on here regarding slow BB speeds, I hope I'm able to provide all the necessary info for some assistance in narrowing down the problem.
Having recently moved back into my parents house (temporarily) I instantly noticed the drop in speed from my previous house, depsite knowing that previously they had a faster connection. This slowness has been persistant over the last 3 weeks until I've finally arrived here.
Speedtest.net results:
Ping 33ms
Download Speed - 0.25mps
Upload Speed - 0.99mps
After this, I changed micro filters, plugged direct into the phone line, even changed the router to my own but still got persistantly similar results.
I've tried the BTSpeedtest which failed to get a result due potentially to slow line speed? or an error in the speedtest.
The BT Wholesale speedtest came back with:
Download Speed - 0.24mps
Upload Speed - 0.75
Ping - 41.25
The Homehub Line Stats:
Line state
Connected
Connection time
1 day, 21:00:35
Downstream
283 Kbps
Upstream
1,152 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 6.0 dB
Line attenuation (Down/Up)
41.0 dB / 22.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2940224 / 4294967265
CRC Errors (Down/Up)
154 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
55
I've also done the Quietline test, had quite a loud hum on the line but no distinctive crackling/noise.
I hope this is enough information to go off but let me know if I need to do anything else to help diagnose this issue before speaking with India!!
many thanks,
Terry

Connection time is <2days was that a manual reset? Have you had problems with the router dropping connection?
are you connected to test socket? Was quiet line test with cordless phone? If so should be dull hum. Have you tried a new filter?
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Yet Another Slow Performance Issue

I am noticing some seriously slow performance on my state-of-the-art 2.5 Ghz G5. I don't even know where to start. It happens frequently, it happens switching back and forth b/w apps, I get the spinning ball all the time, I have to restart to "refrech" the machine, which doesn't help, it hangs, it thinks, it does whatever it does. No real reason it would be doing this, I am not taxing the processors in any great way. I only have a few apps open, running a medium size photoshop file, and I'm trying to get some work done on a deadline and it's really reaaly irritating.
What kind of maintenance should I run to cleanse this machine or somthing? Norton? De-fragment? I sure hope there's a solution for this weak performance.
G5, dual 2.5Ghz Mac OS X (10.4.2)

Norton Utilties hasn't been good to us, even their AV has had a serious takeover exploit because it runs with root powers.
Applications running with root powers (admin password install) is one of the greatest threats we face as Mac users because it introduces all the more chances of failure behind our greatest security barrier, the admin password.
About your performance issues, I have written something about it that can make your Mac fly like the wind.
Visit my site and download the performance and cloning text doc, it's a bit of rough draft, but the hard core info is there.
One thing I need to add to my file above is that Western Digital is coming out with a larger faster drive called the RaptorX. Even though the clear cover is about worthless to us PowerMac G5 owners, the size and speed of this drive makes a excellent boot drive for performance.

Super slow broadband issues

Im on BT Broadband unlimited and for the last 2 days I have been getting 1.75 mb download speed and 0.70mb upload speed but the ookla speedtest.net says 0.61mb download and 0.59mb upload why is it s slow this started happening 2 days ago when infinity went live which we cant get because where an exchange only line and Bt have been doing work up the road dose infinity going live mens the slower ASDL copper line is slowed down

The installation of fibre at your exchange should have no effect on your adsl connection
Can you post adsl stats from your router and also the diagnostic results from btspeedtester
Are you connected to the test socket?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Apologies, another slow speed issue...

Hi guys, had a few issues recently, used the call centre, and had a engineer visit, when he left i was getting around 3MBps, i thought my issues had been rectified, but there seems to be a constant de-tuning of my speed (option 1 -up2 20mb) I realise that im quite far from the exchange (3km + 15 000 users) but a usable speed just to view web pages and the occasional vid would be nice, the below results are at peak times so...........
Any answers apreciated (in simple terms)
Connection Information
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 02:27:13
Downstream
291 Kbps
Upstream
872 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
19.0 dB / 9.0 dB
Line attenuation (Down/Up)
59.4 dB / 33.0 dB
Output power (Down/Up)
2.6 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 258244
CRC Errors (Down/Up)
5392 / 255282
HEC Errors (Down/Up)
3408 / 0
Error Seconds (Local/Remote)
943 / 35998
Download speedachieved during the test was - 241 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 872 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps

I noticed, no improvement at the pc tho?? I didn't turn the router off just unplugged and moved the line cable.
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 5.8 dB
Line attenuation (Down/Up)
57.0 dB / 32.9 dB
Output power (Down/Up)
6.1 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
4 / 0
HEC Errors (Down/Up)
4 / 0
Error Seconds (Local/Remote)
4 / 0

Yet Another Slow DSL Issue - Speed No Better Than Dialup?

I consider myself fairly computer savvy (as I work with them as a profession), but must admit that Internet Connectivity is not my forte...
I currently subscribe to the Hi Speed DSL Enhanced - lately, the speed has degraded to not much better than dialup. I have had this service for several years - nothing has changed on my end hardware-wise, so this event is not assumed to be from my end.
I am running:
Westell 6100 Modem (Transcever Rev 7.2.3.0/Software Version 4.04.03.00)
NetGear RangeMax Duo Wireless N-Router #WNDR3300
(2) computers are hooked up:
(1) XP - hardwired directly to the Westell modem
(1) Win7 - hooked up via wireless
Both computers are running latest version of OS, IE and all software is up to date.
Both computers use Kaspersky Internet Security (internet speed the same whether it is ON or OFF)
Absolutely NO Maleware/Spyware or Viruses on either computer
I reboot the modem several times/day - with no result in increased speed
(2) phones installed in home - both with appropriate filters installed
My 1st resort was to call support - I can tell you that will be the LAST time I utilize that 'service' I have come to the end of my rope with waiting extended periods of time, only to be connected with a foreign country, with a poor connection, with an operator that barely speaks english, only to have them read thru a script telling me to do ridicuously stupid things like 'reboot the modem' (no kidding) or swap my hardwire CAT cable from my computer to modem end-for-end?
Next resort was this forum - infinitely more helpful!
Ran a Transceiver Stats Check as a baseline - Speed (Down-Up) was a crappy 96 Kbits/sec by 448 Kbits/sec
Then I tried a couple suggestions from this forum - my new Transceiver Stats:
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
608
448
Margin (dB)
8.0
13.0
Line Attenuation (dB)
63.5
31.5
Transmit Power (dBm)
14.7
11.9
HUGE improvement eh?
One thing I did notice when attempting to check for newer version of modem firmware - when trying to update from web it gave me a 'Cannot Connect to Server Error'?
Speed is noticeably increased - but is it still where it should be?
If not, what other fixes should I attempt?
And finally, why is it that every time the weather gets even slightly inclement (sky clouds over, rain, thunderstorm, etc) our DSL goes off entirely?
Thanx for all your help in advance!

Can you fill us in a bit on what you did to improve the synch speed on the modem? Did you find some advice around here to connect the modem to your NID or did you investigate for damage to the home wiring? Your line should be running at a higher speed, which for what you seem to have is 1184kbps down, 448kbps up.
Do you also have voice service with Verizon? If so, how is that, especially during storms? Getting any noise on it? It could be possible if the line is not having issues due to corrosion, somewhere along the line shielding could be missing, and in comes a storm CRC'ing the line out of service.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Very slow Broadband out of the blue

Hi, sorry for writing yet another slow broadband speed message but this is beyond annoying now.
About 5 days ago my broadband (we are connected wirelessley to my BT home hub 3 as we cannot realistically reach the hub with an ethernet without going around my entire house) was dropping out every 15-20 minutes and would reconnect at a much slower rate than usual.
We are quite far from the exchange so I expected slow speeds we get normall 3mb but now it's gotten to around 0.008 on the speed test and my upload is actually faster.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:30:02
Downstream:
3.688 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.6 dB / 19.0 dB
Line attenuation (Down/Up):
56.2 dB / 31.5 dB
Output power (Down/Up):
19.0 dBm / 12.3 dBm
FEC Events (Down/Up):
1181 / 0
CRC Events (Down/Up):
6 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
29 / 0
Error Seconds (Local/Remote):
5 / 1
Those are my ADSL statistics, bt speedtest will be posted below already done one before I started typing, sorry. I have done the Quite line test and all was quiet

Thanks,
Your IP Profile is correct for your Sync Rate (the connection speed between the exchange and your homehub).
Yes, Wireless interferance can be caused by many household applications.
A new device/application in the house may be the cause to the recent interferance.
Are you able to try another http://speedtester.bt.com speedtest with a wired ethernet connection to the router in an hour or so? This will then tell us if it is a wireless problem or not.
Have a read through here Wireless connection problems, and it will give you some more help about wireless connection
cheers
I'm no expert, so please correct me if I'm wrong

Very slow Broadband in Crawley after "Upgrade to u...

7.5 days after a service upgrade in my Crawley area I am still experiencing a painfully slow broadband connection.
Speedtester tonight has recorded the dizzy speeds of 45Kbps Download / 366Kbps Upload. My BT Vision service does not want to know. My IP profile is 135Kbps.
A factor in this may be that I had NO service for the first two days after the upgrade.
I am mystified why this is so slow - my previous experience of line faults in the last two years was nothing like this, & service stabilised within 2 days.
Last month during consultation over a separate BT Vision issue I was advised I was seeing 4.7 meg.
BT India seem confident my broadband speed will self-restore if I wait another few days, but I am not so confident. I have tonights Speedtest & hub line status
Speedtester 20:25 26/10/10
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :280 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.84:40.87:49.29 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
366 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 9:41:15
Downstream
283 Kbps
Upstream
446 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
25.3 dB / 15.4 dB
Line attenuation (Down/Up)
52.5 dB / 30.1 dB
Output power (Down/Up)
18.1 dBm / 12.0 dBm

Hi DCAI
I can have this investigated for you.
Drop me an email to the email address in my profile. Please remember to include your BT Account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow broadband speed after BT replaced cable to th...

Hi,
Until recently I always had a good stable broadband connection. However a couple of weeks ago it started dropping out often. This turned out to be because of a very noisy line, I rarely use the phone and when I went to check it I could hear a lot of noise on the line. I went through BT and an engineer came round this Monday and discovered the cable from outside my house had pretty much corroded away - it had likely been there 40 years! So the cable was replaced and the noise on the phone line went away (Engineer fixed it on the 11th June in the afternoon)
However during the time the line was bad my broadband (clearly in an attempt to cope with the noise) gained much higher noise margins and gradually got slower and slower, this I can understand.
The problem is now the line is repaired its still stuck at this lower speed which is really rather slow. I have read that eventually the IP profile will reset itself, but I work from home some of the time and this current speed is a real problem for me. Is there anything I can get done to get it back up to speed?
Line state:
Connected
Connection time:
2 days, 06:28:53
Downstream:
286.3 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
32.3 dB / 29.7 dB
Line attenuation (Down/Up):
9.5 dB / 4.8 dB
Output power (Down/Up):
9.6 dBm / 12.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

Keith, is this really the only Solution? My conneciton made it to a bit over 3 days, then for some reason its reset again
This time the upload speed has gone up some but download is unacceptable. If I have to wait another 5 days then its going to end up about 2 weeks I have had very slow broadband from BT (and who knows if it will stay up 5 days this time...), yet I boubt they will be refunding me my money for the BT vision service I can't use due to the speed issues with the BT connection. Seriously having to wait 5 days after they fix a problem is ridiculous, especially when it might reset at any point!
Line state:
Connected
Connection time:
0 days, 01:57:23
Downstream:
286.3 Kbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
31.4 dB / 13.2 dB
Line attenuation (Down/Up):
9.7 dB / 4.8 dB
Output power (Down/Up):
10.7 dBm / 10.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
4 / 0

Slow broadband - Episode 3...

Hi All,
Slow broadband is back again for me and noise margins are again very high, as follows:
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 5:52:36
Downstream
800 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 15.0 dB
Line attenuation (Down/Up)
60.0 dB / 31.5 dB
Output power (Down/Up)
15.4 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1472 / 0
CRC Errors (Down/Up)
29 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
22
Speed check comes back with (DL 0.14, UL 0.04 and latency 48.75)...
All tests were conducted from the test socket, quiet line test returns OK. Do I need to wait for this to be up for three days or can I contact the mods now? This is the third time this has been a problem in the last year so I know once that's reset I'll be back to normal speeds again.
Many thanks,
Stephen

Ok... so just checked and the hub's reset itself again. Speeds are actually improved marginally, but its certainly not a stable link. Will spend time on this at the w/e to see if I can't trace any issues. I have another non-BT ADSL modem - is there some merit in swapping it out in case of an issue with the hub itself?
Thanks,
Stephen
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 3:16:00
Downstream
480 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
18.2 dB / 14.0 dB
Line attenuation (Down/Up)
60.0 dB / 31.5 dB
Output power (Down/Up)
14.7 dBm / 12.3 dBm
Loss of Framing (Local)
1
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
259 / 1
CRC Errors (Down/Up)
3 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
55
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and...

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Re: Slow broadband every night 10pm-Midnight

I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364
t is not clear to me what to do from the contents of this thread. Thanks.
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364

A "lay" explanation is this.
As IMJ has stated, at night the noise margin is dropping to a level whereby it becomes difficult for the DSL to bitload the data into the ADSL spectrum without undue error correction and bitswapping, and often increased error rate.
This situation tends to throttle down throughput .... and if it got worse, which clearly it isn't doing, it's just staying at a poor level .... the modem would drop the connection, and renegotiate .... and come back with target margin, at which juncture it would bitload and throughput would return to normal.
So what IMJ is saying is ... if it doesn;t drop and continues to hobble along .... force a drop, or reset it, and it will come back as if it had dropped by the modem forcing a drop.
In the end DLM will hopefully get hold of the situation and set the line parameters in a fashion which will sustain a connection and bitload properly 24 hours a day .... but sometimes it needs help, and especially if it didn't linetrain properly.
If it continues manual intervention is useful to set the noise margin accordingly until the line has re-trained.
Resetting the hub or modem is not a good idea with DSL, however in this instance if an automatic cure is not forthcoming, it is the ONLY time I would advocate a router reset, especially at night, when margin is depleted.

Another slow broadband issue!

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