Another stuck profile :-)

Hi all,
My first post on here.  I have noticed a slowdown in my download speeds recently after moving my Home Hub. Previously it was linked to an internal extension upstairs and I was getting around 6 megabit download speeds quite consistently. I decided to move it downstairs and connect it to the master socket, and since then my speeds have been between 1.7 and 1.9 megabits.
I ran a speed test on 19th August and got these results:
Download speed achieved during the test was -1745 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I checked my internal extensions and there is no audible noise or crackling, but just in case I connected the home hub (via the adsl filter) to the test socket and rebooted the hub.  I expected the profile to improve from 2000 Kbps to something much closer to my connection speed, but four days later it is still stubbornly stuck at 2000 Kbps.
A speed test just now gives the following results:
Download speed achieved during the test was - 1928 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The stats from my home hub are as follows:
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 8:07:58
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.8 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 5.0 dB
Output power (Down/Up)
13.8 dBm / 11.9 dBm
I don't think the downstream noise margin is too high (but disappointingly above 6db) so I would expect better than a 2000 Kbps profile speed. 
Any thoughts on how I can get the profile reset?  I think it is stuck at the moment.
Many thanks,
Mark.
Solved!
Go to Solution.

your noise margin if ok as you have the max speed for adslmax - you have noise margin in hand which is good for when you get upgraded to 21CN
your profile is stuck so email the mods for help  http://bt.custhelp.com/app/contact_email/c/4951
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Similar Messages

  • Yet another stuck profile?

    I think I too have a stuck profile. When I first connected using this modem/router (8 months or so) I was getting between 12 and 15 Mbps. about three months ago it dropped (gradually) down to its present speed. I recently renewed my contract and was told I should be getting around 14Mbps.
    I have run all the line tests and they too indicate I should be receiving about 14Mbps. I have tried connecting direct to the socket and done the noise tests and everything else suggested on the forum.
    I have included the speed test results plus the stats from my modem. Any suggestions would be welcome.
    Thanks
    1. Best Effort Test: -provides background information.
    Download  Speed
    5.57 Mbps
    0 Mbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 5.57 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 5.87 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    1.11 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 1.11Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    Asus DSL-N13 modem router
    Mode:
    ADSL2+ 
    Line Coding:
    Trellis On 
    Status:
    No Defect 
    Link Power State:
    L0 
    Downstream
    Upstream
    SNR Margin (dB):
    11.1 
    7.9 
    Attenuation (dB):
    24.5 
    13.1 
    Output Power (dBm):
    12.8 
    0.0 
    Attainable Rate (Kbps):
    18016 
    1324 
    Rate (Kbps):
    6652 
    1276 
    MSGc (number of bytes in overhead channel message):
    94 
    45 
    B (number of bytes in Mux Data Frame):
    14 
    55 
    M (number of Mux Data Frames in FEC Data Frame):
    1 
    1 
    T (Mux Data Frames over sync bytes):
    9 
    1 
    R (number of check bytes in FEC Data Frame):
    16 
    0 
    S (ratio of FEC over PMD Data Frame length):
    0.0716 
    1.3785 
    L (number of bits in PMD Data Frame):
    3463 
    325 
    D (interleaver depth):
    416 
    1 
    Delay (msec):
    7 
    0 
    Super Frames:
    2491066 
    387347 
    Super Frame Errors:
    0 
    4294967294 
    RS Words:
    2241960122 
    0 
    RS Correctable Errors:
    7535 
    0 
    RS Uncorrectable Errors:
    0 
    N/A 
    HEC Errors:
    0 
    4294967290 
    OCD Errors:
    0 
    0 
    LCD Errors:
    0 
    0 
    Total Cells:
    629821233 
    1938175 
    Data Cells:
    5312971 
    81825 
    Bit Errors:
    0 
    27 
    Total ES:
    167 
    1 
    Total SES:
    136 
    0 
    Total UAS:
    2472 
    0 
    Solved!
    Go to Solution.

    Hi
    Connection has been up and steady for the last three days, stats as follows:
    Statistics -- ADSL                              
    Mode:
    ADSL2+ 
    Line Coding:
    Trellis On 
    Status:
    No Defect 
    Link Power State:
    L0 
    Downstream
    Upstream
    SNR Margin (dB):
    15.5 
    6.9 
    Attenuation (dB):
    23.0 
    12.2 
    Output Power (dBm):
    12.8 
    0.0 
    Attainable Rate (Kbps):
    20712 
    1304 
    Rate (Kbps):
    6652 
    1276 
    MSGc (number of bytes in overhead channel message):
    94 
    45 
    B (number of bytes in Mux Data Frame):
    14 
    55 
    M (number of Mux Data Frames in FEC Data Frame):
    1 
    1 
    T (Mux Data Frames over sync bytes):
    9 
    1 
    R (number of check bytes in FEC Data Frame):
    16 
    0 
    S (ratio of FEC over PMD Data Frame length):
    0.0716 
    1.3785 
    L (number of bits in PMD Data Frame):
    3463 
    325 
    D (interleaver depth):
    416 
    1 
    Delay (msec):
    7 
    0 
    Super Frames:
    3848551 
    687035 
    Super Frame Errors:
    0 
    0 
    RS Words:
    3463696692 
    0 
    RS Correctable Errors:
    1397 
    0 
    RS Uncorrectable Errors:
    0 
    N/A 
    HEC Errors:
    0 
    0 
    OCD Errors:
    0 
    0 
    LCD Errors:
    0 
    0 
    Total Cells:
    973028354 
    11621 
    Data Cells:
    9365893 
    1 
    Bit Errors:
    0 
    0 
    Total ES:
    7 
    0 
    Total SES:
    7 
    0 
    Total UAS:
    326 
    0 
    1. Best Effort Test: -provides background information.
    Download  Speed
    5.13 Mbps
    0 Mbps
    7.15 Mbps Max Achievable Speed
     Download speedachieved during the test was - 5.13 Mbps  For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.  IP Profile for your line is - 5.87 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    1.22 Mbps
    0 Mbps
    0.83 Mbps Max Achievable Speed
    Upload speed achieved during the test was - 1.22Mbps  Additional Information:  Upstream Rate IP profile on your line is - 0.83 Mbps

  • Stuck Profile Part II

    Hi.
    Following on from https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Stuck-Profile/td-p/1433921/page/3
    Here's my problem, my broadband is fast enough and stable at around 10db SNR giving me 13Mbps.
    But when my connection re-syncs to a lower margin of 6db, I get terrible errors on the line which cause my broadband speed to drop to less than 5Mbps.
    What if I cant find the source of the errors, or fix the issue?
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 07:46:14
    Downstream:
    18.37 Mbps
    Upstream:
    888.9 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.8 dB / 13.5 dB
    Line attenuation (Down/Up):
    18.9 dB / 10.2 dB
    Output power (Down/Up):
    20.0 dBm / 12.3 dBm
    FEC Events (Down/Up):
    370077396 / 253
    CRC Events (Down/Up):
    304602 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    377780 / 0
    Error Seconds (Local/Remote):
    26661 / 0

    Nickaminsky wrote:
    I've checked all the sockets as best i can. Connection appears no better or worse, still getting plenty of the HEC errors.
    On the garage extension socket I removed all terminals apart from 2&5. I also noticed that only those two terminals were connected from the garage extension wire into my main living room socket (at least I assume its the same wire, I should perhaps of disconnected it to verify - maybe I'll do that in a couple of days).
    I also re-seated the connections on my living room socket as they looked a bit tatty.
    Maybe its time for a professional to have a look because the exterior faceplate also needs checking I reckon.
    a) how much do Openreach charge to take a look?  Yes a minimum of 129.99
    b) would they be willing to check the internal/external extensions are wired correctly and not introducing noise?Yes possibly an extra charge 
    c) can I get them to fit more modern sockets instead of the LJU5 I have?  Yes  
    d) if they can fit a more modern socket is there one that can be fitted which is compatible with Infinity if and when it ever gets enabled for my line? yes they could fit the latest Infinity style faceplate
    Stats for reference:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:30:31
    Downstream:
    18.14 Mbps
    Upstream:
    888.9 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.0 dB / 12.4 dB
    Line attenuation (Down/Up):
    19.1 dB / 10.3 dB
    Output power (Down/Up):
    20.0 dBm / 11.5 dBm
    FEC Events (Down/Up):
    19790624 / 0
    CRC Events (Down/Up):
    13795 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    11842 / 0
    Error Seconds (Local/Remote):
    1776 / 0
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Stuck profile and pretty sick of liars

    Ok, after a powercut on Monday (which was widespread in Co Down), my profile is back on the same, pathetic. "up to 2000kps" profile that it ALWAYS goes on if there is even a hint of thunder or a blip in the electric..
     Download speedachieved during the test was - 1842 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    I have been on this forum innumerable times with exactly the same problem...as I am very busy and have a digger hired out, I decided to phone the "special" no that India gave me if such a stuck profile happened again (LOL)...
    After spending 15mins on the phone to some advisor in India (neither of us could understand each other as I have an Irish accent) trying to explain what a stuck profile was, the advisor was able to see I have had this problem many times before (OH really...duh!!)..
    He lied and said they were doing "advanced" tests on my line and they could see no problem...LIAR!!!
    Then He said they had reset the profile and it will take 7 days and I will Never have this problem again...LIAR!!
    I understand broad band and DLM and it is far too aggressive and is obvously not fit for purpose...I pay for up to 8meg,,,not up to 2meg...
    I am really sick of the incompetent LIARS who run their "customer" service...anyone who has been around a while will know that the only way I've got this fixed in the past is to contact the CEO...This time, however, I have had enough and think I'm out of contract,,,I will be requesting my mac code and will be leaving this Internet  Provider
    ASAP and will make sure to tell everyone I know about this!!!!!!

    I have a long rural line as well and while I can't solve all your issues I can suggest a few things perhaps
    firstly the power issue, have you looked to setting your router on a UPS? most use kettle sockets so you would need to make an adapter but Belkin do some that have normal sockets. Would not last long but does filter and smooth out issues with the power and if you just have the router on it even a fairlly small model would give you a fair while, mine certainly last way longer than I takes me to fire up the backup generator.
    Fixed profiles may well be a solution for you but should the line be upgraded at any stage you may then loose out.
    You might also see if BT will check that you are on the best pair possible, for example where I am there are no spare pairs but further back nearer the exchange there is a 50 pair 0.9 cable about 1km in length and onlly about 10 lines were switched to it as of yet (mine included) and that made a huge difference to my service when I got it done in 2006 after a nearer section had been downgraded during a replacement.
    I am told that if you can get any section swapped from /5 to .6 then that is even better than the same length of .6 being changed to .9 but either way any up in conductor size tends to be a huge help.
    BTW would strongly suggest you try using a BT business hub not the netgear, I have tried many routers including the netgear but the business hub seems to have something extra that helps my line a lot, I now tend to get a steady noise margin during the day rather than frequent fluctuations, I suspect it is impluse noise protection but may be wrong there. Worth getting one of ebay to try.
    If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

  • Stuck Profile 2000k

    Hi,
    Been haveing problems with a stuck profile for just over a month now.....Not sure what to do next ....Before my profile got stuck i was getting 6.5 to 7mb from my 8mb connection now i cant get more than 2mb sob.... I've tried all the hints, tips and solutions on the forum ...Tried the test socket no difference....Tried the quiet line test - sounds clear to me...Checked the wireing i see no problems etc..
    I only live half a mile away from the exchange .....
     Download speedachieved during the test was - 1876 Kbps  For your connection, the acceptable range of speeds is 400-2000 Kbps.  Additional Information:  Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 2000 Kbps
    Line state Connected
    Connection time 10 days, 12:42:35
    Downstream 8,128 Kbps
    Upstream 448 Kbps
    ADSL Settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation G.992.1 Annex A
    Latency type Fast
    Noise margin (Down/Up) 12.8 dB / 24.0 dB
    Line attenuation (Down/Up) 25.8 dB / 15.0 dB
    Output power (Down/Up) 12.4 dBm / 1.7 dBm
    Loss of Framing (Local/Remote) 0 / 0
    Loss of Signal (Local/Remote) 0 / 0
    Loss of Power (Local/Remote) 0 / 0
    FEC Errors (Down/Up) 0 / 3
    CRC Errors (Down/Up) 1442 / 0
    HEC Errors (Down/Up) 5158 / 1
    Error Seconds (Local/Remote) 1089 / 5

    Hi I suggest you contact the Forum Mods this is a link to them
    http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 72 hours
    They are a UK based BT specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Line resets and stuck profiles (question not issue...

    One of the mods in their calls to me mentioned that they are happy to do some line resets for me but want to avoid them too often since this caused the DLM to get concerned over the line status. [I have no reason to doubt this statement]
    Now in my case what I sometimes could do with is getting a IP profile unstuck ie when it passed the point where it should have changed but has not and yes the BT system says that it did.
    Is this the same thing as a line reset (which one would think it shoudl not really be) and if not can anyone confirm that this does not anger the DLM?
    [the reason for asking is that normally my profile should go up within 24 hours at most which is bearable but recently it has stuck twice, ie BT says 1000 but speedtester and throughput showed 750].
    If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

    To clarify, first the image is placed, then there is a rectangle over the image whose frame is slightly larger than the image frame, with transparent fill, and set the stroke to thick white with transparency lowered to induce the "reflection" sort of effect. Take a look at this screenshot: http://screencast.com/t/AYQDwx3g7w
    Hope this helps.
    Cheers
    Parikshit

  • Stuck Profile Again...

    My girlfriend tripped over my modem on Saturday and pulled the powerline out...This ONE ****ing disconection has resulted in a banded/stuck ip profile....
    Download speedachieved during the test was - 1803 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :4544 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    Now the maximum I can get is 2000kps...
    Stats from router
    ADSL Link
    Downstream
    Upstream
    Connection Speed
    4544 kbps
    448 kbps
    Line Attenuation
    53.0 db
    27.0 db
    Noise Margin
    5.4 db
    18.0 db
    Connection time from router stats
    WAN: 1 days, 08:11:49
    LAN: 2 days, 03:06:25
    Please don't tell me to wait 3/5 days...when the BT Speedtester shows the maximum I can get is 2000kps I need the banding lifted...Last time I had to email Ian Livingstone (BT CEO)....I am absolutelly sick of the DLM BT uses to truncate customers band width...it's an absoulute disgrace as I pay for an "up to 8meg" product...not "up to 2meg"....
    If this is not sorted I am going to ofcom, and think customers should be compenstaed when the DLM cuts their profile..If I bought a car thats top speed was 100 mph only to find it limited to 20 mph I would sue the vendor...whats the ****ing Difference?
    I have already emailed the mods..btw...have the phone number for CEO's office so better get this sorted or I'm gonna kick up stink...I mean One disconnection....and I consider BT ...wish I could get ANYONE else!!!!

    I know that this will not really help but I would be very suprised if BT is responsible for cutting trees that effect any line unless the trees are on BT property.
    I know that I have to keep  trees near my line well away from it and that BT engineers do check (although they do accept that my line issues are never wind related).
    I would suggest trying to get any branches connecting with the line removed, will not help at the moment but if the trees damage the line eventually then I think you would get charged for the repair.
    If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

  • Another IP profile problem and disgruntled custome...

    Right, I'll try to keep calm when posting this...
    Since 27th March 2011 I have been plagued by 2Mb downstream speeds out of a possible 7.5Mb.
    Before this date I had no issues and nothing has changed in terms of wiring, configuration or the like.
    After running speedtest, my line is capable of 7-8Mb but my IP profile is at 2Mb. I have contacted BT on at least 4 occasions and each time they said my profile has been reset and I should wait 24/48hrs for the speed to improve.
    Annoyingly, each time I wait, the end result is the same, 2Mb!
    Not short of losing the will to live and moving my BB to another provider, I want this issue sorted. It is unacceptable that after more than a week and numerous promises, the issue is still outstanding.
    I dont want to speak to 1st line support anymore, they are an insult to my intelligence. Someone from tech/engineering who is reading this that I can have a sensible technical conversation with, please contact me.
    Here are my stats.
    Speedtest:
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
    Download Speed
    1952 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 1952 Kbps
     For your connection, the acceptable range of speeds is 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.39:23.67:62.96 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test:  -provides background information.
    Upload Speed
    310 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 310 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 448 Kbps
    We were unable to identify any performance problem with your service at this time.
    Homehub 2.0
    Line state
    Connected
    Connection time
    3 days, 20:24:21
    Downstream
    7,616 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    10.8 dB / 27.0 dB
    Line attenuation (Down/Up)
    28.0 dB / 11.5 dB
    Output power (Down/Up)
    19.8 dBm / 11.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    5
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    15091 / 15
    CRC Errors (Down/Up)
    72 / 2147480000
    HEC Errors (Down/Up)
    nil / 4
    Error Seconds (Local)
    35

    Hi this is a peer to peer forum in other words customers helping each other the only BT presence are the Forum moderators
    could you first try the following test connect a corded phone to the test socket at the rear of the master socket and then dial 17070 and select option 2 any noise heard there should be reported to bt faults calling 151 and reporting a noisey phone line but do not mention broadband if there is any noise there once solved you broadband connection will improve within a few days also it is worth leaving your hub powered up 24/7 with no restarts for 3/5 days if the line is stable then your ip profile will return on its own when the exchange equipment see the line as stable. Changing isps will not help as they all use the same  copper pair betwen your home and the exchange 
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Another IP Profile Dropped

    Hi
    Seems to be a pattern emerging of people slowing down due to ip profile drops and im the same.
    On infinity 2 i used to get the full speed ie 70+mbs down and 19 mbs up.
    I have had a few restarts 2 weeks ago due to a power cut ... then i had some electrical work don in the house so power was on and off etc.
    Then had a firmware updaye on my modem ( Asus-DSL AC68U ) which again needs restarts etc.
    How ever my conection has been solid for nearly 14 days with very very low crc errors but im stuck with an ip profile of 49mbs and now Interleaved instead of FastPath.
    I have read before it can take 10 days to settle and then should creep back up over the next few days / weeks but this doesnt seem to be happening.
    My line is very quiet so no problems there.
    I was told by BT India that my ip profile is low because im on wireless and should change my wireless channel and itll go back up to 70mbs again   How on earth does the channel im on cause my ip profile to drop???? Its not as if being on the wrong channel causes a router restart . They must think people are stupid and just tell you anything to get rid of you.
    I use Insidder and can see the wireless networks around me and im the only one on 5Ghz band and the signal has no noise.
    Even testing on a wired connection gives the same results.
    Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
    I will add a screen shot of my router stats . 

    Proz wrote:
    Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
    it does look like it's due to all the resyncs. I had something similar around 5 weeks ago - a fault in the cabinet caused multiple failed resyncs over a 4 hour period and DLM applied interleaving the next day. US interleaving was removed after 15 days but I'm still waiting for DS interleaving to be removed 3 weeks later. Line is stable with only one or two Errored Seconds per hour.
    I'm afraid it's just a waiting game...

  • Another IP profile problem

    Hi everyone,
    We switched from talktalk (had 6MB ~) to BT in december and during the initial testing phase we had speeds up to 12MB which was pretty neat. Unfortunately last january was pretty rough as we had a lot of power outtage, branches falling on lines and so forth due to severe weather conditions. The stability of our connection was obviously affected -which decreased our ip profile and consequently our connection speed.
    However, after this bad weather period the connection remained really unstable without much explanation. Back then I was away most of the time so I didn't take care of it much further. Being now fully back, 2weeks ago, I called BT who sent a technician that fixed something on the phone plug. If the connection is again stable but our IP profile it is still way below what it should be (stuck at 1MB with 1MB profile) even after 10days. As far as I can tell the box was connected (blue) all the time.
    Is there a way to force this ip profile resetting? I read here and there that normally it takes around 3 to 5 days for the ip profile to readapt itself to the new lines conditions. Any clues on how to solve this?
    Cheers
    T

    Hi @kohgnak 
    Your low IP profile of 1.01Mbps is correct for your sync rate is at 1.14Mbps.
    The issue you have is not the low IP profile but the lower than your normal sync rate.
    Any idea why you resync at 05:58am today? What is the quiet line test (17070 option 2) like on your landline phone?
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    jac_95 | BT.com Help Site | BT Service Status
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