Another stuck SNR margin problem

I had been running my Draytek Vigor 2820 router for some time quite successfully, with a SNR margin of about 6, and a download speed of between 5,500 and 6,000 bps. In June, we had a thunderstorm and powercut. When everything came back, the SNR margin was 12, and the speed between 3,000 and 3,500 bps. Eventually, the SNR margin went down to 9, and the speed up to about 4,500 bps. I can't get it back to the original values.
The current router stats show:-
Up time:- 213 hours
Up speed:- 992000 bps
Down speed:- 4512000 bps
SNR Margin:- 9
Loop Att.:- 47
TX CRC Errors:- 3
RX CRC Errs:- 0
I am only creating this thread so that I can then raise it with the Moderators, because there is no point at all in trying to get India to understand what I am talking about.
Mike.

Hi Welcome to the forums
Here is a link to the mods for you http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Recovery of speed/target SNR margin after resoluti...

I have had a line fault on my phone line (noise due to a damaged pair near the exchange) for the last couple of months until I finally got around to getting this fixed. This had resulted in many many frequent disconnections of the ADSL rounter and as a result the target SNR margin for the service currently seems to be somewhere around 12. Since the line has been fixed (perfectly clear phone line now) I was hoping that either a) BT could manually reset the target SNR margin or b) failing that the recovery would not take too long. I raised a fault and was informed that "something has been done" but there was no evidence of this. Having been away on business for the last week I thought I would see what happened over this time but it seems that after a week of no disconnections on the router the synchronisation speed still has not improved. Here is the current status of the ADSL connection
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : ADSL2+(G.992.5) State : SHOWTIME
DS Actual Rate : 6656000 bps US Actual Rate : 828000 bps
DS Attainable Rate : 14328000 bps US Attainable Rate : 1479492 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 0 US Interleave Depth : 0 NE
Current Attenuation : 38 dB Cur SNR Margin : 14 dB
DS actual PSD : 18. 3 dB US actual PSD : 12. 6 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 19 dB Far SNR Margin : 10 dB
CO ITU Version[0] : 00005453 CO ITU Version[1] : 00005443
DSLAM CHIPSET VENDOR : < TI >
and the results of a BT speedtest
Download speedachieved during the test was - 2101 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
Upload speed achieved during the test was - 652 Kbps
Upstream Rate IP profile on your line is - 828 Kbps
Up until the line fault I was synchronising at around 10Mb and achieving 8-9.5Mb download speeds. Has anyone got any suggestions on
a) Whether BT can/will reset the settings for my connection (target SNR margin etc)
b) Failing this how long would it expect to take for the algorithms to automatically recover from this type of event c) Would there be another issue causing this
Solved!
Go to Solution.

21CN adsl2+ connections can suffer profoundly from banded profiling.
If the line has seen frequent problems, as is the case, it may take from 3-5 days to see an improvement.
The dynamic line management of 21CN pays a lot of credence to connection history, and coming out of banded profiles can often be lengthy. Your connection even though now fixed has to recover, unfortunately your throughput for the BRAS profile, something totally different ... is not good.
You can either wait and look for improvement over the next few days .... or drop an email in to the moderators.
They can get the banded profiling lifted ... and see how you go.
I'm a little surprised it wasn't requested after the line repair, sometimes it is .... sometimes not.
The noise margin at 12db is not too bad, but should get better with time, if BTw don't reset it.
Drop a message in with accouunt detail. BT Forum Moderation Team <[email protected]>

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

SNR Margin Reset?

For some time now I have been concerned that my broadband speed was quite a bit lower than all of my close neighbours. Tried all of the usual things, filters, internal wiring, faceplates etc with no improvement. My connection appears to be quite stable, just slower than it should be at 2600m from the exchange. Having read several of the messages on this forum regarding SNR Margin, it seems as though a reset to 6dB may be the solution to my problem?
ADSL line status
Connection information
Line state
Connected
Connection time
30 days, 17:41:28
Downstream
4,800 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
17.6 dB / 17.0 dB
Line attenuation (Down/Up)
37.0 dB / 20.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1
CRC Errors (Down/Up)
12016 / 2147480000
HEC Errors (Down/Up)
nil / 509
Error Seconds (Local)
9845

you need iot reset to 6 contact mods
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Yet another stuck profile?

I think I too have a stuck profile. When I first connected using this modem/router (8 months or so) I was getting between 12 and 15 Mbps. about three months ago it dropped (gradually) down to its present speed. I recently renewed my contract and was told I should be getting around 14Mbps.
I have run all the line tests and they too indicate I should be receiving about 14Mbps. I have tried connecting direct to the socket and done the noise tests and everything else suggested on the forum.
I have included the speed test results plus the stats from my modem. Any suggestions would be welcome.
Thanks
1. Best Effort Test: -provides background information.
Download Speed
5.57 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.57 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.11 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Asus DSL-N13 modem router
Mode:
ADSL2+
Line Coding:
Trellis On
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
11.1
7.9
Attenuation (dB):
24.5
13.1
Output Power (dBm):
12.8
0.0
Attainable Rate (Kbps):
18016
1324
Rate (Kbps):
6652
1276
MSGc (number of bytes in overhead channel message):
94
45
B (number of bytes in Mux Data Frame):
14
55
M (number of Mux Data Frames in FEC Data Frame):
1
1
T (Mux Data Frames over sync bytes):
9
1
R (number of check bytes in FEC Data Frame):
16
0
S (ratio of FEC over PMD Data Frame length):
0.0716
1.3785
L (number of bits in PMD Data Frame):
3463
325
D (interleaver depth):
416
1
Delay (msec):
7
0
Super Frames:
2491066
387347
Super Frame Errors:
0
4294967294
RS Words:
2241960122
0
RS Correctable Errors:
7535
0
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
4294967290
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
629821233
1938175
Data Cells:
5312971
81825
Bit Errors:
0
27
Total ES:
167
1
Total SES:
136
0
Total UAS:
2472
0
Solved!
Go to Solution.

Hi
Connection has been up and steady for the last three days, stats as follows:
Statistics -- ADSL
Mode:
ADSL2+
Line Coding:
Trellis On
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
15.5
6.9
Attenuation (dB):
23.0
12.2
Output Power (dBm):
12.8
0.0
Attainable Rate (Kbps):
20712
1304
Rate (Kbps):
6652
1276
MSGc (number of bytes in overhead channel message):
94
45
B (number of bytes in Mux Data Frame):
14
55
M (number of Mux Data Frames in FEC Data Frame):
1
1
T (Mux Data Frames over sync bytes):
9
1
R (number of check bytes in FEC Data Frame):
16
0
S (ratio of FEC over PMD Data Frame length):
0.0716
1.3785
L (number of bits in PMD Data Frame):
3463
325
D (interleaver depth):
416
1
Delay (msec):
7
0
Super Frames:
3848551
687035
Super Frame Errors:
0
0
RS Words:
3463696692
0
RS Correctable Errors:
1397
0
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
0
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
973028354
11621
Data Cells:
9365893
1
Bit Errors:
0
0
Total ES:
7
0
Total SES:
7
0
Total UAS:
326
0
1. Best Effort Test: -provides background information.
Download Speed
5.13 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 5.13 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.22 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 1.22Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

G.SHDSL SNR margin

We have some problems at the telecom side about G.sHDSL Signal. Do you have an idea about the working limits of SNR and Receive gain ?
Thanks,

The operating range of HDSL is limited to 12,000 feet. The SNR margin values can be set as follows
shdsl margin min 0
shdsl margin target 3
shdsl margin threshold 0

SNR Margin reset after water ingress

Hi all,
we've had some water ingress in February, which made the broadband connection drop frequently.
As a result, the SNR Margin has shot up to 15db.
The problem has been fixed, and I've had a stable connection for over 16 days now.
I was hoping the SNR Margin would self-reset, and have just rebooted, however, it's still at 15db.
How can I get it reset?
150 customer help have absolutely no idea what I'm talking about...
thanks for your help,
T

if your connection is dropping frequently and is therefore the cause of your high 15db noise margin then you need to find the cause of the drops before you can get you noise margin reduced back to normal 6db. it is pointless with a manual reset as the constant drops will just set you back to square one with15db or higher in no time
if water ingress then you need an engineer to try and find the source of the problem. getting engineer after it's been raining could be a problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Default Target SNR Margin

I was wondering if I could request that the MODS can arrange for my default SNR margin to be decreased back to the default 6dB. After their help via this forum at the beginning of the year I have experienced a stable connection at 6dB for 50days+ without any resets but during early June the power adapter on my router intermittently failed (sparking sounds) which caused my router to power-cycle thus, I guess, forcing the exchange kit to increase my SNR up to the current level of 9bB. Having now fixed the fault with my router I have currently been constantly synced for 13.5 days but the target SNR has not reverted back to 6dB. As my line length is getting on for 6km from the exchange I am lucky to get 2.4meg downstream at 6dB but now that I am forced to 9dB then the speed has reduced to 2meg. The difference may appear a small one to most but in my case this has a significant negative effect on my ability to use TV on demand, etc.
The stats are shown below. The connection is really stable at both 6 and 9db. I would just like to see the 6bB target reinstated please. It's also worth noting that due to the high attenuation, interleaving has always been forced on by the exchange and this certainly improved things but for some reason the systems have recently switched interleaving off so I am now on fast path and I guess this also demonstrates that I experiencing a reasonable stable connection time.
Is there any particular algorithm used by the exchange kit to automatically reinstate things like the target SNR or interleving status on a connection?
Status
Device Information
Model Name
BiPAC 7800DXL
Host Name
home.gateway
System Up-Time
17D 5H 23M 21S
Date/Time
Tue Jul 1 21:27:18 2014
Software Version
2.32b
LAN IPv4 Address
192.168.1.254
LAN IPv6 Address
fe80::204:edff:fef6:fa68/64
MAC Address
00:04:ed:f6:fa:68
DSL PHY and Driver Version
A2pD038f.d24h
Wireless Driver Version
6.30.102.7.cpe4.12L08.4
WAN
Line Rate - Upstream (Kbps)
672
Line Rate - Downstream (Kbps)
2048
Default Gateway / IPv4 Address
pppoa0 (DSL) / 81.157.6.23
Connection Time
12 Day(s) 12:25:36
Primary DNS Server
194.72.9.34
Secondary DNS Server
213.120.234.54
Default IPv6 Gateway / IPv6 Address
Status
xDSL
xDSL
Bonding Line Selection
line 0line 1
Mode
ADSL_G.dmt
Traffic Type
ATM
Status
Up
Link Power State
L0
Downstream
Upstream
Line Coding (Trellis)
On
On
SNR Margin (dB)
9.1
6.0
Attenuation (dB)
63.5
31.5
Output Power (dBm)
16.9
13.1
Attainable Rate (Kbps)
2224
784
Rate (Kbps)
2048
672
K (number of bytes in DMT frame)
65
22
R (number of check bytes in RS code word)
0
0
S (RS code word size in DMT frame)
0.50
0.50
D (interleaver depth)
1
1
Delay (msec)
0.13
0.25
INP (DMT symbol)
0.00
0.00
Super Frames
0
0
Super Frame Errors
28379
2655
RS Words
0
0
RS Correctable Errors
0
419
RS Uncorrectable Errors
0
0
HEC Errors
41468
1413
OCD Errors
307
0
LCD Errors
307
0
Total Cells
3551393653
0
Data Cells
354027839
0
Bit Errors
0
0
Total ES
14066
0
Total SES
142
0
Total UAS
0
0
Solved!
Go to Solution.

Hi duxies,
Thanks for posting.
I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

HP 2600n's margin problem with driver 2.3

After installing the new driver v2.3, my printer started to have a margin problem. Even if I setup any margin correctly (on any software...) the page printed has borders cut off and it is shifted on the left (or, left margin is less than the right). Obviously, this problem was found with files that previously were printed correctly.
Only by reducing by more than one cm margins, the print is not cut, but the page continues to be shifted to the left.
Any help?
Thanks.

Try downloading and re-installing the Snow Leopard drivers and seeing if that fixes anything.

Printing - Terrible Margin Problem

I have read all of the posts regarding margin problems.
Ill tried creating the custom 'iCal' size in Safari but nothing works.
When printing in week view all 4 margins spill over the edge.
This occurs whether printing to paper or PDF.
Any fixes to this or is it a bug?
PowerBook Mac OS X (10.4.4)

Hi,
While playing with the values of ImageableArea I'm getting changes in printout
but can't really find the correct combination of values because I'm just guessing
what the values mean..ImageableArea provides the bounding box of the area in which the printer may print for the page size named mediaOption. There will be one statement for each named page size supported by the device. DefaultImageableArea provides the mediaOption name of the default imageable area. Since there can be only one default page size, this value should be the same as the value of DefaultPageSize, DefaultPageRegion, and DefaultPaperDimension.
The syntax for defining imageable area is as follows:
*ImageableArea mediaOption: "llx lly urx ury"
*DefaultImageableArea: mediaOption | Unknown
ll stands for lower left corner and ur for upper right corner. The bounding box value of ImageableArea is given as four real numbers, representing the x and y coordinates of the lower left and upper right corners of the region, respectively, in the PostScript language default user space coordinate system. The x and y axes of a given page size correspond to the x and y axes of that page size in the PaperDimension entry.
Printing on UNIX with Oracle Reports
http://download.oracle.com/docs/cd/B14099_11/bi.1012/b14048/pbr_uxprt.htm
Regards,
Hussein

I have problems printing with a HP Officejet 6500 printer directly from my iMac. The printer itself does function well, as I can print from another PC without any problems. Does anyone have a clue?

I have problems printing with a HP Officejet 6500 printer directly from my iMac. The printer itself does function well, as I can print from another PC without any problems. Does anyone have a clue?

Hello:
I must apologize . I should have checked here first:
http://support.apple.com/kb/HT3669#HP
According to the list, there is no driver for your printer included in OS X 10.7.
There are a couple of options:
1. Contact HP to see if they have a workaround.
2. If the model of printer is not listed but your printer is a PostScript printer or PCL Laser printer, try the "Generic PostScript" or "PCL Laser printer" drivers. Generic printer drivers may not let you access all the features of your printer.
I have not tried #2, but some people have had success.
Barry

Creative Vision W : Stuck on "Firmware Problem" scre

I've had my Vision: W player for about a year now, with no big problems (except for the fact that when I shut it down, it gets stuck on the "shutting down" screen for about 5 minutes, where I think it closes only because it's the idle shutdown. Any help on that, also?)
Yesterday I tried teh Sync for the first time, seeing if I could syn DVD movies onto it. (I couldn't.) This morning, when I wanted to use it, I turned it on and it said "Firmware problem"
This was before coming onto the forums. Well I decided to "Clean Up" and after that it still didn't work. I tried rebooting a couple of times, but nothing. Then, it being a firmware problem, I decided to press reload firmware - not knowing what i was doing. I decided at that time that it would be a good idea to back up my files before proceeding to any other ste
ps.
After connecting it to my computer, it simply said "Storage Media - 50 GB of 50 GB" and was completely empty.
I, being devastated and helpless, found this site and decided I'll download the firmware then try reloading it again. Unfortunately the first time I tried updating it, it stopped updating near the end. I waited about 0 minutes but it still didn't finish. I disconnected my player and removed the battery because it wouldn't shut down any other way. After replacing the battery, connecting the player, and turning it on again, it simply got stuck on "Firmware Problem" on the screen.
What do I do now?

I tried doing that but it doesn't work. The firmware upgrade screen doesn't see my player as connected. I've tried having the palyer off, then turning it on, and disconnecting/reconnecting but even while it's connected the player isn't docked and still has the firmware problem screen.

Linksys X2000 SNR Margin

I am very glad the Firmware version v2.0.05 has been released to address and rectify the bugs on the previous firmware release.
I am wondering if this update brings any hidden features like checking the SNR and Attenuation statistics of the DSL line?
Sometimes its vital to check and monitor those numbers so it would be great if there is a way round to it or if a future firmware release will add the possiblity to check the SNR and Attentuation.
Cheers!

I can acces my SNR margin now, after installed Router Stats, Thx
Spoiler (Highlight to read)
RouterStatsVendor:LINKSYS
ModelName:X2000
Firmware Version:v2.0.05 build 002 Feb 21,2013
Boot Version:v0.07
CodePattern:2000
Country:EU
Language:EN
-----2.4G Wireless Settings-----
RF Status:enabled
RF Firmware Version:5.60.120.1.cpe4.06L02.2
RF Domain:channel (1-13)
RF Channel:0
RF SSID:Kos
-----Dynamic Information-----
RF Guest Mac Address:52:fc:11:dc:83:cf
RF2G Mac Address:98:FC:11C:83:CE
LAN Mac Address:98:fc:11:dc:83:cf
WAN Mac Address:98:fc:11:dc:83:cd
Hardware Version:01
Device Serial No:01310J0A100211
GUID:J1310A100211
-----DSL Information-----
DSL Driver Version:A2pD035a.d23f
DSL VPI/VCI:0/35
DSL Status:Up
DSL Mode:ADSL_2plus
DSL UpStream Rate (Kbps):604
DSL DownStream Rate (Kbps):2454
Down Up
DSL Noise Margin (0.1 dB): 499 295
DSL Attenuation (0.1 dB): 25 32
DSL Transmit Power (0.1 dB): 0 126
-----SysInfo Log-----
RouterStatsVendor:LINKSYS
ModelName:X2000
Firmware Version:v2.0.05 build 002 Feb 21,2013
Boot Version:v0.07
CodePattern:2000
Country:EU
Language:EN
-----2.4G Wireless Settings-----
RF Status:enabled
RF Firmware Version:5.60.120.1.cpe4.06L02.2
RF Domain:channel (1-13)
RF Channel:0
RF SSID:Kos
-----Dynamic Information-----
RF Guest Mac Address:52:fc:11:dc:83:cf
RF2G Mac Address:98:FC:11C:83:CE
LAN Mac Address:98:fc:11:dc:83:cf
WAN Mac Address:98:fc:11:dc:83:cd
Hardware Version:01
Device Serial No:01310J0A100211
GUID:J1310A100211
-----DSL Information-----
DSL Driver Version:A2pD035a.d23f
DSL VPI/VCI:0/35
DSL Status:Up
DSL Mode:ADSL_2plus
DSL UpStream Rate (Kbps):604
DSL DownStream Rate (Kbps):2454
Down Up
DSL Noise Margin (0.1 dB): 499 295
DSL Attenuation (0.1 dB): 25 32
DSL Transmit Power (0.1 dB): 0 126
-----SysInfo Log-----

How to fix the stuck in headphone problem

How to fix the stuck in headphone problem?

First try a reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)
If not try this:
Settings > General > Reset > Reset All Settings

SNR margin stuck again?

Stuck on 10mbps atm.
Current stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
12 days, 18:00:07
Downstream:
10.56 Mbps
Upstream:
1.062 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.9 dB / 6.3 dB
Line attenuation (Down/Up):
29.1 dB / 12.9 dB
Output power (Down/Up):
20.7 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
100388 / 804
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
123731 / 543
Error Seconds (Local/Remote):
25866 / 536

As you have had a 12 day plus connection then you need to contract the mods and get them to reset your noise margin http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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