Another "there was an error opening this document. this file cannot be found"-question

Hello people, as the title suggests, i have another question regarding the "there was an error opening this document. this file cannot be found" error. I have searched on Google and on these forums but i havent found an answer to my particular case (sorry if i overlooked it).
I work at a supportdesk for a company that uses Windows XP with Adobe Reader version 8.1.3.
Users are getting this error when they access a PDF file placed on a (mapped) networkdrive. Contrary to some other cases i have found on this forum, spaces are handled without a problem. But a comma in the name of one of the folders that contain the PDF file are what causes this error.
i.e.:
Opening the following path results in the error:
L:\X, Y & Z\adobe.pdf
Removing the comma so the path becomes:
L:\X Y & Z\adobe.pdf
works just fine.
So far our workaround has always been to simply remove the comma and move on, but I've been wondering why this comma is such a problem for Adobe Reader. As far as i know Adobe Reader is the only program we use that has this issue, M$ Word works just fine with it to name an example.
To sum my questions up:
- Why is comma (,) a problem for Adobe Reader?
- Have i missed any patches/new versions where this issue has been addressed?
- What is Adobe's stance on this, and are there any plans to "fix" this?

Ok, nevermind, we just found the problem
It's not Adobe Reader that is causing this, but another program the company uses to manage/distribute/authorise programs that users are allowed to access (Scense). I had never even considered another problem could have caused this for Reader.

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Hi John Paul,
Do you get any error code associated with this error message.
Does this happen with other pdf files too or with that specific pdf?
In case it happens with that specific pdf, please get another copy of that pdf because the current copy might have got corrupted.
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Using xp home and when I click to download the pdf file, it will give 3 options been 'open'/'save'/?. When I choose the 'open' option, it will give me the above message "there was an error opening this document.The file cannot be found"
owever if I choose to "save" and I will be able to open the file and read it. In this pc its using Adobe Reader 8.1.2 with a patch. It was working fine prior to this sudden occurance of the error.
Strangely I have another pc with the same specification, I was able to choose "open" and be able to read the file. Can anyone help to resolve the issue by using the "open' option instead of "save, then open". Greateful for your prompt response.

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

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You need to get a new copy of the PDF.

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I have two machines, both with the latest version of Adobe reader installed. I have received an email which contains 2 .pdf file attachments - the file names are in Russian Font (Cryllic)
PC 1 opens these docs fine - I double click the file name and the document opens as usual.
PC 2 comes up with the following error message "There was an error opening the document. The filename, directory name, or volume label syntax is incorrect" - Though if I save the files to my machine and then rename them using English fonts - they open up without any problems.
Both machines are XP SP2 - any ideas why one machine will open the files fine, but the other one has problems?
Any and all assistance is greatly appreciated!
Cheers
Benny

Hi I have same thing!
Please write if u find solution.
Best regards,
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There was an error opening the document. This file cannot be found

Windows XP SP2, Internet explorer 6, Adobe Reader 9
Had Adobe Reader 7 - "upgraded" PC's with Adobe Reader 9, now unable to open Adobe documents on some websites. on our internal intranet, no issues, from local PC, no issues, however any document from the http://www.townsville.qld.gov.au website (and several others) unable to open documents. Get the message as mentioned in the subject. It is as thought the document is not copied to temp. Tried both opening in browser and in adobe, on some PC's able to open in browser, however majority, not able to. Below is a link on this website to a page with multiple PDF's.
http://www.townsville.qld.gov.au/council/councillors
I've tried just about everything I can think of, any idea's appreciated. Tried changing most preference settings in both adobe and in IE.
What changed in Adobe that I am now unable to open pdf's from our website?

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I also noticed that when I scanned using the HP Officejet Pro 8500 A910 Scan Software there are 2 types of PDF files: PDF (.pdf ) and searchable PDF ( .pdf ) If I scanned with PDF ( .pdf ) I can open it in my computer, but not on my iPad. If I scanned with searchable PDF ( .pdf ) I can open in both my computer and iPad. What's the difference between PDF ( .pdf ) and Searchable PDF ( .pdf ) ?

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I cannot open any PDF documents. I receive one of two error messages:
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"This file is in use. Enter a new name or close the file that's open in another program."
I do not know how to open the document in another program, so I am perplexed how it could be open in another program.
I tried Repair the Adobe Installation from within Adobe Reader and from the Control Panel (Control Panel\Programs\Programs and Features\Uninstall or change a program) using the Change option. I'm assuming they are the same process, although I'm not sure. Neither method worked. I rebooted after each.
I'm at work at a huge federal agency, so we're of course on a network. It takes several days to receive agency IT help, which is why I'm asking here. I can open Word and text documents. Nothing else seems to be amiss on the 'ol pc.
Adobe Reader 11.0.05
Windows 7
As you can tell, I have only limited knowledge of the possible issues.
Thanks!

Shared network drive.
I was not able to open the PDF documents via Notepad.
Interestingly, and perhaps supportive of your hypothesis, I subsequently had problems with Outlook wherein I could not save or close an email I was writing because "you do not have permission." I rebooted my computer and now Outlook works fine (and it save my email, thank goodness), and I can open PDF documents.
Hopefully it will stay this way. If not, I'll be back!
Thank you very much for offering to help.
All the Best,
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I am running OS X 10.7.5 and Adobe Reader 11.0.02. In the last few days I have been unable to open PDF's downloaded from the web. Reader gives the error message 'There was an error opening this document. The file is damaged and could not be repaired'. Removing Reader and trying to use Preview to open these files give the error 'Preview cannot open this file. It may be damaged or use a file format that Preview doesn't recognise' (or something like that). Downloading the same files with Reader removed from my Mac Preview opens the files OK.
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Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

"There was an error opening this document. The filename, directory name, or volume label syntax is i

"There was an error opening this document. The filename, directory name, or volume label syntax is incorrect."
I tried different versions, no avail.
I think it has to do with the password somehow, but I do not know. I can copy the files from the web folder to my desktop and they open fine (after entering the password AGAIN), but I can not open them directly form the web folder - it does not ask for the password again, just pops up the error.
Adobe's support really upset me (insert explicative here) by keeping me on the phone for 20 min, collecting all sorts of information about me (not the problem) with some lady who barely spoke English, just to tell me to go to the website. No surprise they need to charge for tech support, customer service is doing everything but "service". I hate companies that do this. I am thinking of using another PDF reader, I have heard good things about them. Check
http://en.wikipedia.org/wiki/List_of_PDF_software
Has anyone ever been able to find a fix? I can not find anything on this site.

Howdy, Moritz!
Thanks for the suggestion, but this is not an issue of filename and language conflicts, at least in my environment. I highly doubt that's the root cause of this issue.
The PDF files in my tests have all had very simple names, such as 123.pdf and test.pdf, as well as more complicated names with spaces in them. Nothing about the files contains anything outside of the English language, including the content and filenames.
From everything I've been able to determine, this is a WebDAV-related security issue that affects programs like Acrobat Reader. I know for a fact that MS's KB892211 WebDAV patch doesn't create the issue, however MS's update to that 892211 patch DOES create the issue. As I've outlined earlier in this thread, my extensive testing has proven this more than once.
At this point, I haven't been able to accurately uninstall the update to 892211 after the update has been installed. And, as far as I can tell, the update to 892211 comes down from MS as a Office and/or Windows Update component. So, everyone has it, the uninstaller doesn't work, and there's no documentation detailing what registry entries are being changed when the update to 892211 is installed.
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Maybe, once some other projects slow down a bit, I might get back to creating a solution, but it's going to be a "hack" no matter which way you slice it. I'd much rather MS spend their time creating the solution. If I have to do it, my fee to MS will be quite HIGH! :*)
George B.

There was an error opening this document. The file is damaged and could not be repaired.

Good Day all
When busy doing internet banking on www.absa.co.za and I try to print a confirmation, I get the following error message: "C:\Documents and Settings\%user profile%\Local Settings\Temporary Internet Files\Content.IE5\%folder name%\%file name%.pdf
Could not open file.
File not found."
I've managed to locate the actual file that it's looking for, but when I try and open the file using either Adobe or Foxit Reader, I get the following error message: "There was an error opening this document. The file is damaged and could not be repaired."
I've un-installed Adobe and installed version 9.1 for this particular user. This happened a while ago and then an un-installation and re-installation of Adobe solved the issue. This time, unfortunately, it didn't. I then un-installed Adobe and tried again, UNSUCCESSFULLY. So I loaded Foxit Reader, also without any success.
If there's anyone out there who could possibly help, please do so... It's extremely urgent.
Please find the errors attached as well.
Regards,
ME

I contacted the company and they asked me to try using another browser, which I did... and using FireFox worked
thanks for the help ʇɐb ɹəuəllıʍ
cheers!

I'm having trouble accessing my pdf. Error message: "There was an error opening this document..."

Hi
I have been working on a pdf in Adobe Reader 9.3 on 2007 Microsoft Windows v5.1. The pdf is set up as a form that I can enter data into. Last time I worked on it I saved it, and then when I went to open it the next time I had the following error message: "There was an error opening this document. There was a problem reading this document (14)."
I have tried to recover the pdf by going to www.datanumen.com/apdf but when I try to repair the pdf I get another error message: "Xml parsing error: not well formed (invalid token) (error code 4), line 12874, column 20 of file." The second error message looks like the problem has been pinpointed but I don't know how to fix it.Could you please let me know if there is any way to recover this file?
Thanks to anyone who can point me in the right direction!!

Thanks for the information.
Could you please also let me know which version of Adobe Reader are you currently using. If you are not using Reader 9.4.6 (which is the latest version of Adobe Reader), can you try updating to the latest released version by
1. Launching Adobe Reader
2. Clicking on Help > Check for Updates
3. When prompted click on Download followed by Install.
This will update Reader to the latest version.
Also, please verify if this issue that you are facing is with a specific PDF alone or is the issue happening with all PDFs that you are trying to print from Win7.
Ankit

Adobe reader: there was an error opening this document. this file cannot be found.

Windows XP Professional sp2 machine
512 memory
ie sp2
when opening two pdfs from a website links receive the error, "there was an error opening this document. this file cannot be found"
If you save the file to the pc, then open the .pdf it opens ok
other pdfs open ok from browser from same website and different websites
had customer try on another's machine; the two pdfs opened ok
tried Adobe Reader 8.1, 9.0, and Adobe Professional 8.0
uninstalled reader and professional; deleted directories; reinstalled reader and professional(placed into a separate directory); same error
On the machine tried admin accounts, under customer's profile made admin account, renamed the customer's account so that another account was freshly generated, all generated the same error.
Ran ccleaner to clean up files in the registry and temporary internet files, then repaired adobe - same error
repaired internet explorer - same error
scoured web for same error but most were applications trying to open the pdfs, a few errors were for programming php, a lot of questions but few answers in context of current issue. the ccleaner and repairing ie were resolutions i found on the web.
nothing was listed in msoft's ie knowledgebased searched.
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Hello, everyone:
I open one pdf document with Adobe Reader 9.3, but it appeared that "There was an error opening this document, the file is damaged and could not be repaired".. and I found that another several pdf document in the same folder that I have not opened for a long time is also "damaged and could not be repaired".
But in the same folder, other documents of different types are ok, does that mean there is something wrong with my hard drive?
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