Another version of creative cloud is currently running... please quilt that instance and click retry

Hello....how do I disable the other version of CC to upload new PS AND AI....thank you

If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift +  Esc keys

Similar Messages

  • Problem Re-Installing Creative Cloud - trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No

    trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?

    If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
    MAC HD /Applications/Utilities/Activity Monitor
    If you are on Windows check in task manager
    Ctrl + shift +  Esc keys

  • "Another version of Creative Cloud desktop is currently running"

    so I can't update CC, so I can't install fonts, so . . . etc. If CC is running, I don't see its icon not does it appear in "Force Quit".

    Mr. Werner says that when I shut down my computer and restart, the currently installed version of CC loads.
    So when I try to install/update the new version, I get a message saying that I have another version running.
    So to install the new version, I have to find and close the current version. And that I could not do.
    However: I finally stopped trying to use Finder to look for the CC app and used my eyeballs instead and found an "Uninstall Creative Cloud" program in Utilities. And I used it, and it worked, and now I was able to install the new version of the app. Roundabout but effective. If anyone else has my problem, give this a try.
    Roger Downey

  • Error 86 another version of creative cloud is running. But I can't find it?

    Trying to upgrade my cc desktop.  It says that there is another version running but I can't find it.
    Not in the desktop menu or the force quit window.
    Now what do I do??

    Well I restarted and it reappeared in the menu of the desktop. So I think I'm good. 

  • Does the student version of creative cloud have an educational watermark like other programs and can you install the CC on multiple PCs?

    I am wanting to purchase the student version of CC to finish up work on my classes my senior year and through my Master's degree, I just want to insure whether or not the student CC has a watermark on projects?
    Also will I be able to install CC on my laptop and my Desktop without causing an issue?

    Hello,
    as a first step, best would be you have a look there: Education FAQ see for example "How many products can I buy?" >>> You can purchase one Creative Cloud membership and use it on both Mac OS and Windows. For all other Adobe Student and Teacher Edition products, you can purchase one license per platform of each product (includes suites and individual titles) per year.
    Hans-Günter

  • Just downloaded creative cloud.  When I go to desktop app and click on the apps  link the loading icon just spins

    Just downloaded Creative cloud.  Trying to download apps but the loading icon keeps spinning and down not load app choices. When I go to the creative cloud website and click on an a[pp it says it is downloading but it is not.

    Hi Smittythomson,
    Please refer to the help document and threads below where this issue stands resolved:
    1. App doesn’t open | Progress wheel spins continually
    2. Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
    3. Re: Cant see my apps in creative cloud, just a spining wheel (Refer to my 1st post)
    Regards,
    Sheena

  • "Another version of Creative Cloud desktop is currently running." Nope, it's not. Let me update!

    I can't open the CC program to install Premiere for a work project. I have a CC membership. I need to udate, apparently, but I keep getting this error message. I have literally no other programs running. I can't open CC without update, and I can't even do that. I'm stuck. Help?

    Hi Barn3398,
    Please open task manager (ctrl+alt+delete) and go to processes tab.
    There you should look for the process named CreativeCloud.exe. Select this process and then click on 'End Process'.
    You can try to install the update now.
    Thanks

  • Another version of CC desktop is currently running. How do I fix this?!

    How do I fix this when I don't have this set up on another computer?

    on Windows - check under Task Manager
    On Mac - Check under Activity monitor

  • How do I set up my Trial Version of Creative Cloud?

    This is probably a simple issue:
    I logged into my Adobe account to register for a Trial Version of Creative Cloud. 
    I don't know if it took effect--I received no notification or instructions.  But, now the "trial" button is greyed out, so I'm assuming I have it now.
    I see there are options to download various apps in the Cloud.  Shouldn't I just download them all?  (I thought they all came downloaded and ready to run.)
    And, with a trial version, will I be able to add CC to my laptop?  And, if not, can I set up another trial version on my laptop?
    Thanks.

    The apps need to be installed selectively. They never install automatically. Once you are signed in, your trial starts  and you can do this on as amny systems as you like.
    Mylenium

  • Student version of Creative Cloud

    I just recently bought an annual Student version of Creative Cloud.  I downloaded Illustrator CC for a class I'm currently taking.  I want to download some other apps to take advantage of my year's membership, but then I noticed something interesting.  On the list of applications in the Creative Cloud desktop app, some applications have an "Install" button while others have a "Try" button.  What's the difference between the two?  Do the applications with the "Try" options that I can't use them unless I pay out even more money than I already have?  Thanks in advance for any answers!  :-)

    I'm going to answer my own question.  The "Try" buttons disappeared after my computer restarted itself as a result of Windows 8.1 being configured to auto-update itself (an option I have subsequently corrected as it ruined a Photoshop download that was running at the time).  So I'm thinking that it was just some sort of weird fluke.  But maybe some of the Adobe community has some other suggestions on this topic.

  • I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,inte

    I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,interrupted,by,my,dau ghter,by,inserting,a,usb,device,into,the,usb,port.,I,could,not,find,the,download,,I,signed ,into,adobe,and,now,it,tells,me,that,i,have,a,30,day,trial.,My,account,shows,that,I,have,p aid,my,first,monthly,installment,but,i,can,only,use,a,trial,version,,which,says,will,expir e,in,30,days.,What,can,I,do,to,get,the,full,yearly,plan,version???

    Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

  • I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.  System sais "The serial number you entered is invalid. Please try again. If problem persists contac

    I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
    System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
    I have tried several times, without success. Internet connection is working.
    Thanks for your help.

    If you have a DVD version then you have to use the serial number that is associated with the DVD version.  A Cloud subscription number has no relationship to a DVD serial number.

  • What services are unavailable in the $19.99 version of Creative Cloud that I would find in the $49.9

    What services are unavailable inthe $19.99 per month version of creative cloud that I would find in the 49.99 per month version?

    The $19.99 plan is not the full Cloud - it's a Single App subscription. One app only. All the other apps are 30 day free trials then they stop working.
    If you choose to subscribe to Muse, and Muse alone, as a Single App subscription then it's $14.99/month.
    Click the Join button under Single App at https://creative.adobe.com/plans and click on each app to see their individual pricing.
    If you want more than 2 apps then the full Cloud is more cost effective.

  • Lightroom 2015 version on creative cloud I am getting a blue screen with x mark when i am switch from library to develop mode

    Lightroom 2015 version on creative cloud I am getting a blue screen with x mark when i am switch from library to develop mode

    Hi Chandan,
    Kindly try the below mentioned link.
    Adobe Photoshop Lightroom Help | Lightroom GPU FAQ
    Please share the results once you have tried the steps.
    Thanks,
    Atul Saini

  • I installed the trial version of Creative Cloud and when I open it's blank.  How can I sort this??

    I have tried a few times now to install the trail version of Creative Cloud to get the new PS2014 - but it's blank as below.  I'm on Windows 7 and this is the first time it's happened (have used this software on this PC before to install other trials)

    Hi Fayet16,
    Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
    Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
    Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
    Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
    Thanks,
    Ratandeep Arora

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