Answer machine

Hello
Last August there was a huge thunder storm in this area and an electricity pylon was struck.
When I returned home from work my computer and answer machine did not work (although my home hub and telephone were ok ) and I assumed a power surge had killed them.
I replaced the computer and my broadband connection worked as it should however when I got around to replacing the answer machine the telephone worked but the answer machine would not record messages, I thought I had a faulty set so I exchanged it for another but with the same result.
I didn't get around to taking it back so last week I bought another answer machine but a different model and the same thing is happening, the phone works but it will not record messages. I took both sets to where I work, plugged them in and they both work perfectly.
I have contacted the BT fault line and was advised that there is nothing wrong with my phone line so I am at a loss at what to do next
Has anyone come across this before or has any ideas of what the problem might be and how I can fix it?
Many thanks
xxx

Hi zara-p and welcome.
To be honest, most people I know who are BT customers have given up on answer machines. Have a look at this:-
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504&s_intcid=con_se...
Replacing machines/repairing them is for many a thing of the past. Many handsets come with them built in, but the link above might be worth a look at.
I dont know why your machine wont work, and TBH, I wouldnt waste your time trying to find out. Sell it or give it to a friend or relative and use the service that BT provide Free of charge is my advice.
Hope that helps.
AQ.
"Welcome to Royston Vasey - You'll never leave."

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Hi ChuckStewart,
This is certainly a head scratcher! I have found some additional information, from the following link Using an HP Fax Product with a Telephone Answering Machine (TAM).
I found this blurb interesting, When recording the outgoing message on your TAM, the voice portion should be at least 10 seconds long, but no longer than 20 seconds . Record 5 to 7 seconds of silence at the end of the voice portion of your outgoing message (total outgoing message length would be your voice message plus the additional 5 to 7 seconds of recorded silence ).
I wonder if you might find something helpful in the document.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hello A082692a,
First important question is, is it a real answering machine or something like a Voicemail service. With a real answering machine click HERE to see how to set up your fax and answering machine. Be awere of the fact that the message you record on your answering machine needs to be recording to several rules. But all this is explained on the page you can reach by clicking on the link above.
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Hi
Have you fully checked out the user guide here have you ensured that the answering machine is switched on? Check page 35 of the guide.
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Answer machine

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