Answers on a postcard!!

Hi All,
I'm at my wits end with this one and I'm hoping somebody can
help.
Whenever I've used Robohelp in the past I've written
documents from scratch, but now I find myself in import territory
and nothing seems to work the way I would like.
A colleague and I have a document set of roughly 30 docs and
we need to covert them to HTML format to create an online help
solution. Every time we import the Doc files Robohelp seems to make
a mess of the formating - font change, gaps appear between lines
and paragraphs, bullet numbering goes crazy, etc. I think it has
something to do with the Headings used in the original docs but I'm
not entirely sure.
Something else that keeps happening is that we get topics
that consist of just the subject heading, while the main 'body' is
placed somewhere completely differnt in the TOC.
Does anybody have any expereince of importing from Word into
Robohelp for Word, and if so have you got any suggestions for how I
might make this less painful and more easy? Would I do better
simply rewriting the material straight into RH/Word, rather than
trying to import it, for example?
By the by, I did also try importing the Word docs into
Robohelp for HTML, but met with similar issues there.
Thanks in advance,
Alex

Check out Peter's instructions at the following
LINK.
Hope this helps,
Brian

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
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So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
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Why I can no longer have nice things.

Hello Stuart,
Rob from iTunes Store support here once again to address your concern.
I see that you are asking if it is possible to forward an email to our Technical Support team. I certainly acknowledge your eagerness in having this matter cleared up. Let me see what can be done for your case.
Stuart, after looking into this, it appears that we are unable to directly forward an email to the tech team. Issues like this would need to be handled over a spoken conversation (either over the phone or directly at the Apple Store), as our Technical Team will need to ask you some questions in order to isolate, probe, and duly troubleshoot your issue. I can give you this number though as a Case ID: 307871364.
I sincerely apologize for any inconvenience this issue has caused you. As a valued iTunes Store customer, Apple appreciates your business and thanks you for your patience and understanding. Have a great day, Stuart!
Sincerely,
Rob
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note: I work Tuesday to Saturday, 9:00 PM to 6:00 AM CST
Thank you for allowing me the opportunity to assist you.
Many thanks for the reply, but isn't there an email that my problem can be forwarded to in your tech support? After all they'll need to access the details I've listed and previous attempts to rectify the fault..
I also have screenshots of the various faults in their various stages which won't be viewable over the phone!
Yours,
Stuart wilkinson
On 17 Jan 2014, at 05:53, iTunes Store <[email protected]> wrote:
Hello Stuart,
Rob from iTunes Store support here once again to address your concern.
I am sorry to hear that you are having trouble getting your song onto your iPhone, although you were able to download it onto your computer. In addition, you seem to having issues with Mail as well, although feel free to correct me on that. I understand just how much having this issue settled and cleared up means to you. Let me see what can be done for your issue.
Please bear with me, though - being a part of the iTunes Store Customer Support team, which answers nontechnical questions exclusively about billing, customer accounts, downloading purchases, and iTunes Store content, I am a bit limited on the depth of support I can provide on the tech side of things for issues like this. We actually have a separate team that specializes in issues like the ones you have.
Stuart, you may try the following articles to help with syncing your song:
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Stuart, you can also visit Apple Support Communities for information and assistance with iTunes. Apple Support Communities allow everyone, from new users to professionals, to interact and share their knowledge and experience. You may find another user with the same operating system or ISP who can offer advice.
Let me advise you though that Apple provides these only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are certain risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regards.
You can find that here:
http://discussions.apple.com/category.jspa?categoryID=149
Stuart, as an iTunes Store support agent I am very limited on the technical support I can provide. Considering the very technical nature of your concern, and to ensure that everything goes well, you'll want to take this inquiry to the next level by contacting our Apple technical support team.
Don't worry though, for they're great people and they will be able to work with you to resolve your issue. One way to reach them is through this number: (44) 0844 209 0611.
All you have to do is explain your issue and explicitly ask for a Technical Advisor. In addition, you can get advice, insight, and hands-on technical support at a local Apple Store. All you have to do is find the Apple Store nearest you and click the link to make a reservation at the Genius Bar:
http://www.apple.com/retail/storelist
Hopefully they can clarify any concern you still have. As a valued iTunes Store customer, Apple appreciates your business and thanks you for your patience and understanding. May you continue to have a wonderful iTunes Store experience, Stuart!
Sincerely,
Rob
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note: I work Tuesday to Saturday, 9:00 PM to 6:00 AM CST
Thank you for allowing me the opportunity to assist you.
Hi there,
I've tried hooking up to my pc and downloading.. And it's now on my pc, but I still cannot get on iPhone.
I've tried copying across in iTunes to no avail. It still comes up as saying the file isn't there and is only in the cloud.. And surprise surprise when I try to download from the cloud, I cannot download at this time.. Please retry.
Please please please forward to the brainiacs who created the new iOS as it has caused nothing but confusion and errors with iTunes and App Store purchases since it's launch.
I also have 37 unread emails, even though all accounts and folders are ticked as read.. But that's just the great thing about this new iOS... Fan-tas-tic.
Please can you allow me to listen to my purchases that I have paid for on my apple products which I have also paid for...
Yours disgruntled in Chelmsford,
Stuart Wilkinson
On 4 Jan 2014, at 06:10, "iTunes Store" <[email protected]> wrote:
Follow-Up: 307871364
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Rob
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note: I work Tuesday to Saturday, 9:00 PM to 6:00 AM CST
Thank you for allowing me the opportunity to assist you.
Dear Stuart,
Thank you for contacting us. My name is Rob from iTunes Store Support, and I will be helping you with your inquiry.
I'm sorry to hear that you are having trouble downloading your purchased song for the second time around on your iPhone. As an avid music listener, I know just how upsetting this issue can be. No worries though, for I will do my best to provide a resolution for your concern.
Stuart, after looking into this matter, I saw that the item in question is awaiting download on your computer. With that said, you can try to get the song to download on your computer, and then transfer it to your device afterwards.
These steps can help download the song on your computer:
1) Make sure you're using the latest version of iTunes (11.1.3). It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Open iTunes. From the Store menu at the top, choose Check for Available Downloads. You can also click this link, as it does the same thing:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) Enter your account name and password when prompted, then click the Check button.
Your purchase should begin downloading. If you receive an error message when downloading, try again after turning off any firewall or web-accelerator software that you may have installed.
After downloading the song on your computer, you can transfer it with the help of these articles:
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
If your purchase does not download successfully after you've followed these instructions, do let me know and I'll have the issue investigated for you.
Hopefully this clarifies any concern you still have. Thank you very much for being a loyal iTunes Store customer. For any inquiries, we are just one email away. Have a very nice day, Stuart!
Sincerely,
Rob
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note: I work Tuesday to Saturday, 9:00 PM to 6:00 AM CST
Thank you for allowing me the opportunity to assist you.
Customer First Name: Stuart
Customer Last Name: Wilkinson
Lang_Country: en_gb
User Storefront: UK
Web Order #: M********6B
Content Title: Alive (feat. Jacob Banks) (Brand New Machine (Deluxe Version))
Provider Name: Universal Music International
Track IDs:
Purchase Date : 2013-12-11 02:43:04 Etc/GMT
Purchase Device : iPhone
Comments : 2nd time I've purchased this song as I had it refunded due to it being unable to download. And now it's frozen again.
I can't download it, can't cancel it, can't re-download it.
It's just frozen in the download screen, and when tapped to retry "purchase cannot download at this time"..
This has happened since the iOS update that changed the format in which the whole operating system appeared .. Please help
<Email Edited by Host>

Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

I can no longer save emails or documents to file. How do I restore that function withoutrestoring to a previous date, which as I understand it might dele te all changes I have made to software subsequent to the restoration date?

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

I can no longer edit the info for my songs, movies and tv shows. This occurred since I loaded Windows 7 Pro on my C drive, and then fownloaded ITunes 10. Why will the program not allow me to access the track info to edit it?

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

Aperture won't open in OS 10.5.5

Hi people.
Ok. I'm using an Intel Mac, with 3gb RAM. I've just taken some photo's with my Canon EOS 400D in RAW format. I plugged my camera in and flicked it on just so i could drop the images in iPhoto for some simple adjustments. The camera screen showed that it was 'BUSY'. After a few seconds, it just went to normal shoot mode screen. The camera wasn't mounting or anything. So i opened the EOS Utility piece of software that came with the camera, and it wouldn't open (in force quit, i was presented with "Program not responding"). Ok i thought, i thought i'd give Aperture a go. Aperture (2.1) wouldn't even open.
I've done a bit of research, and found that there's an EOS Utility update which I'm currently downloading, which I'm hoping will solve the mounting issue, so iPhoto will recognise the camera. However, this shouldn't directly affect Aperture should it? Even with the camera disconnected, Aperture still won't open.
I've had Aperture open in the last month, but i've not used it since i done the most recent 10.5.5 update. Anybody any ideas as to why this might be happening?
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Answers on a postcard....

The first thing to try (IMO important) is not to import directly from your camera. Get a Firewire-connected card reader (USB works also but is slow on Macs) and use the Mac's Finder to copy images from the card to a folder on the Mac hard drive. My description below describes a CF card, but the workflow is the same for an SD card or whatever.
I feel pretty strongly that camera-to-Aperture handling of original images puts originals at unnecessary risk. I suggest this workflow, first using the Finder (not Aperture) to copy images from CF card to computer hard drive:
• Remove the CF card from the camera and insert it into a CF card reader. Faster readers and faster cards are preferable, and Firewire is much preferable to USB2.
• Finder-copy images from CF to a labeled folder on the intended permanent Masters location hard drive.
• Eject CF.
• Burn DVD copies of the original images (optional backup step).
• Eject DVDs (optional backup step).
• From within Aperture, import images from the hard drive folder into Aperture selecting "Store files in their current location."
• Review pix for completeness (e.g. a 500-pic shoot has 500 valid images showing).
• Reformat CF in camera, and archive DVDs of originals off site.
Note that the "eject" steps above are important in order to avoid mistakenly working on removable media.
Good luck! The camera-to-Aperture workflow may or may not be the cause of your specific problem this time but in any event card-to-finder long term will provide a more solid workflow.
-Allen Wicks

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Answers on an postcard please.

I think the point here is that sometimes people come from a procedural background (or maybe no background) and they start with main, and one static method leads to another. They reach a tipping point where they are reluctant to define non-static methods to a class because it's all static elsewhere. And static method can't access instance data, so their data becomes largely static as well. When the dust settles, they are programming procedually in Java. So too many static methods is a sign that you may be programming procedurally instead of doing OOP, but using static appropriately is still cool.
And let's not get pedantic. What goes wrong if I make my String class's getLength method static?
public final class MyString {
    private int length;
    public static int getLength(String s) {
        return s.length;
}It's a misuse of static, but it doesn't break my design.

Accessing mail account after 2.2 update -takes me to iPhone home

Anyone else having this problem or know how it is resolved?
I have just updated and have 3 email accounts which I have never had any problem with.
Tonight (UK) after the update one of my accounts canot be accessed. When I select inbox (where there is unread mail) the email program closes and takes me to Iphone home where I can see all applications. I can access the the sent email and trash but not inbox.
Hopefully it's a quick fix as I need access to email duing the week!

So- went into mail account and switched off all mail. This meant I could get into mail (but obviously no mail visible) swithched them back on one at a time and pop email was the problem. Deleted pop account and set up again - but still same problem-says 1 mail in account (but there isn't) and when I select the 1 mail it crashes back to home page?
So 2 out of 3 accounts are working and one is locked (ntl)...
Answers on a postcard...

Nokia n73 and Apple iSync problems

hello all,
I have a nokia N73 and an Apple macbook computer. I've been able to sync my n73 with my Apple (calendar and address book). It works for about 1 week and then stops working. I've tried deleting the n73 from iSync and installing it again (using both USB and Bluetooth). Sometimes it works, sometimes it does not, which is really annoying.
I have Mac OS X version 10.4.10. and iSync version 2.4 (501.2). i did not install any plugins because this version of iSync and Mac OS X are supposed to be compatible, but I have not been able to make them work.
Any help?
Thanks,
Cleidson de Souza

Hello,
I have an iMac G5 with OS X 10.4.11, iSync 2.4, and an N73 Music Edition (not sure whether this makes a difference).
I modified a config file several months ago (I forget the details, but I copy and pasted the entry for a phone with the same operating system, called it N73 et voila.)
If I plug the N73 into the iMac via the USB cable and try and sync (after selecting PC Suite on the phone), connection fails. Every time.
However, if I power off the phone, and power it back on, then connect the USB cable and select PC Suite, synchronisation works perfectly!
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I hope this helps,
Andrew.
PS. Selecting Mass Storage (instead of PC Suite) creates a new drive in Finder, which enables you to quickly and easily copy music/picture/video files to/from the iMac.

10.4.8 & Airport

As a deserter from Bill Gates I was glad to leave and join the world of Apple where everything ran smoothly and didn't crash.
But hey, should I have left? I wanted a quiet trouble free computing experience, but are Apple heading the same way.
My Dual Core iMac has decided that following the installation of 10.4.8 it no longer wants to either join my wirless network or stay connected. In fact it no longer wants to connect.
A real pain as my printers & NAS are all running wirelessly and now the iMac is next to useless.
Whats the fix? How do I get back to 10.4.7?
Answers on a postcard please!

Alicat.7,
1. Leave AirPort turned on and apply the above Apple recommendation.
2. If that does not resolve your issue, try the fix suggested by Pr0X:
http://discussions.apple.com/message.jspa?messageID=3264461#3264461
3. If that still does not resolve your issue, use ethernet and try downloading the 10.4.8 Combo Update for Intel, and installing over top of what you have.
The combination of the above has almost returned my setup to its previous functionality. I can now leave AirPort turned on and it will reacquire the network upon awakening after full sleep. If AirPort is left turned on, it still can not auto reacquire the network after a restart or a cold start, however, it has further improved in that now I must only turn off AirPort and turn it back on, rather than log in to the network - not that it's any faster, really, just less effort.
What is still true is that as long as I first turn off AirPort, I can do anything and still have AirPort auto-connect to my network when I turn AirPort back on.
P.S. I found at least some incremental improvement in functionality with each step above.
Message was edited by: myhighway

HT4637 My Pages has frozen up whilst importing a Word file into Pages. I can no longer use this software. has anyone seen this ibefore. Thanks, Ken

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Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

Answers on a postcard!!

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