Anti viru/spyware included or not with premium black tie?

Just purchased an acer laptop ,and premium blacktie protection,was told if i wanted to purchase trend product with install for 120.00 but also told if black tie premium was purchased 120 was included and comp would come with protection  any way didnt come with antivirus/spyware(so  I'm told)had to purchase seperately. All paperwork i recieved (black tie service brochure and geek squadnew computer setup form(yellow), clearly state "one year security software included in all security&performance packages". manager said i was wrong, confused, wouldnt listen, while at the service desk  I was told that the computer does come with it but you have to subscribe to it... everyone I spoke with in this matter was perplexed ,but moreso uptite with me for bringing the whole thing up.  seriously, geek squad employees should at least be on the same page, thier confusion as well as the managers scares me as these are th people I may have to deal with if a problem should occur with my laptop.. please i spoke to terry at corporate he didnt have a factual answer to give me ,people lets clear the air

in order to get the full benefite of the Geek Squad Black Tie Protection, the associate need to charge you:
advance security & protect
number of years of VI-Spy corresponding to the number of years of the black tie premium you choose
Antivirus/Antispyware software with the coressponding of the years of subscription
plus the amount on the screen.
usualy for an acer it goes around 400-500 total, including the software, the labor, and the protection.

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