Any Adobe techs here? Please Help!!!
HELP! Captivate 4 won't start when disconnected from my network.
Captivate 4 is installed onto my C: drive. All Captivate files are on this drive. In fact, I've tried installing it while connected to my network AND installing it while disconnected from my network... the same problem exists. As long as I am connected to my network, Captivate will open. However, if I am not connected to my network, Captivate will not open.
I sometimes, not always, get a message stating Runtime error 217 at 004D5C7B
Other times a window opens stating:
Adobe Captivate has stopped working. Windows can check online for a solution to the problem the next time you go online.
Windows never seems to do that, though. In the same window, under Problem Details, it says:
Problem Signature:
Problem Event Name: APPCRASH
Application Name: AdobeCaptivate.exe
Application Version: 4.0.1.1658
After spending over an hour with Adobe Tech Support, we found a folder in the Registry, that, when deleted, solved the problem. I was told that the file in the folder (there was only one) was a Captivate preferences file. I wasn’t completely sold on that, though, and I don’t, unfortunately, have the name of the file. The folder was labeled “Adobe”.
Still off the network, I tried to launch Captivate and it worked! Later, I connected to the network. I, then, disconnected from the network and tried to launch Captivate. Once again, it failed to launch (just like before). Believing that the offending file was rewritten, I opened the Registry and navigated to where the Adobe folder was with the file in it. However, no such folder was recreated. So, the fix that I used successfully the first time, no longer applies. I’m back to square one where I can’t launch Captivate unless I’m connected to the company network. This is the only program that does this and I have a host of other Adobe products on the same computer.
Does anyone have any ideas as to why this happens? Any ideas on how to fix my problem so that I can launch Captivate without being connected to the company network?
Thanks in advance for any help.
Hi there,
Do you have the latest version of flash player ? Can you try the following steps
1. Close captivate if already opened.
2. Uninstall the flash player from the system. Instructions are here : http://kb2.adobe.com/cps/141/tn_14157.html
3. After successful uninstallation try to install the latest flash player from http://get.adobe.com/flashplayer/
4. After installing the latest flash player. Delete the preferences
Preferences for Windows 7 are located in : C:\Users\<UserName>\AppData\Roaming\Adobe, In this location delete the folder named "Adobe Captivate"
5. Unplug your network cable
6. Now launch captivate. <Let me know if captivate launched fine here>
7. If captivate launched in step 6, then close it and plug in the data cable.
8. Launch Captivate.
Let me know if this worked.
Thanks,
Ashwin Bharghav B
Adobe Captivate Team.
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