Any clue? firmware upd

A couple of questions related to a problem that affects my zen...
-Does the firmware in my player affect the connectivity with my PC? i.e. my player has no firmware, and when recognized by the PC as an MTP device I can't transfer any files or anything to the player
-I can't update the firmware as I get the message 'player not connected'... is this related to not having any firmware?
Zen Xtra 30Gb
- Firmware version: erased, previously unknown (although it had to be the last one)
- Windows XP sp2, wmp0
- Player recognized randomly by windows as either a USB device (not being able to find the drivers) or MTP device
- Player recognized properly as an MTP device in a friend's computer, but not able to perform a firmware update
- Usb 2.0 Ali PCI card (not sure about my friend's, but it's a 2.0 for sure)
- Feeling like shooting myself
Any clue? thx

do you mean the normal recovery mode? the one you enter by holding tha play button while you reset the device with a pin? If so, I already tried that one. In fact, I get into the recovery mode menu every time I turn the player on, as it is not able to load the fmware. I can scandisk, format and everything, but when coming to the part of updating fmware... stuck as usual...

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