Any discount at all for earlier upgrade?

So... we have five phones on our plan.  One of the phones, the "master" phone, was upgraded last year to a more recent version of the LG EnV (I think that's the name).
If I'm reading correctly, we can get zero discounts if we were to upgrade that phone to, say, a Droid, even if we also upgraded the plan to include a comprehensive data package.  Is that the case?
Also, is there a customer support/sales chat function online?  If there is, I couldn't find it.  Help--I hate talking to live people!

Here's how discounted upgrades work:
For the primary line on a 2-year contract - You can upgrade at 12 months (which it sounds like you did), or at 20 months.  When you upgrade, you sign a new 2-year contract, but you can upgrade again at 12 months from the start of the new contract.  The annual upgrade forfeits your NE2 credit, and there's a $20 processing fee.
For seconday lines (the other lines on your family plan) - You can upgrade at month 20, with no NE2, but also no processing fee.  If any of these lines are on a 1 year contract, they can upgrade at month 10.  Every line has its own contract, so different lines CAN have different upgrade eligibility dates.
In your case, you may want to call in and ask about a current promotion that allows anyone with a contract end date in 2010 to upgrade to a smartphone at the 2-year pricing.
As far as the chat function, it comes up when a rep is available.  Browse around the site for a bit and put things in your shopping cart like you're going to make a purchase, that usually makes it pop up for me.

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